Ski Exchange - Boot Lab & Winter Specialists Reviews 

488
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and friendly approach, making interactions pleasant and informative. Many highlight the personalized service and attention to detail, especially during boot fittings, ensuring a comfortable and tailored experience. Reviewers appreciate honest conversations about products, focusing on individual needs over sales pressure. The company offers a great product range, with customers highly satisfied with the quality and suitability of their purchases. Service is consistently excellent, efficient, and comprehensive, with many users noting thorough assessment and guidance. People frequently express their intention to return for future needs, underscoring overall satisfaction and trust in the business.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, helpfulness, and... See more

Product

Reviewers mention positive feedback about product, highlighting the staff's extensive knowledge and... See more

Service

Customers had positive experiences with service, often highlighting the excellent, friendly, and personalized... See more

User experience

Consumers find the user experience to be overwhelmingly positive, often describing it as excellent and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a great, personalised service! My hubby got vouchers for his birthday for new ski boots. Booked an appointment online and came away smiling like a Cheshire Cat with perfect comfortable, moulded... See more

Rated 5 out of 5 stars

I had already had a boot fitting a few months ago undertaken by Simon and was very impressed by the service and his knowledge. At the same time I obtained a new pair of skis, for which again I was... See more

Company replied

Rated 5 out of 5 stars

Ordered a couple of plates for the ski simulator pro on Thursday for delivery end of next week. Got a text Saturday morning, at 10am to say the ordered had been bumped up to Saturday at which... See more

Company replied

Rated 5 out of 5 stars

The guys there are very professional and know what they are doing. I also felt that I had a good and honest conversation regarding products, rather than the purpose of selling. They recommended produc... See more

Company replied


Company details

  1. Ski Shop
  2. Boot Store
  3. Ski Repair Service
  4. Snowboard Shop

Written by the company

Since 1985 the Ski Exchange has provided expert winter sports advice & products. Offering expert boot fitting and an extensive range of ski's, clothing and accessories The Ski Exchange is one of the UK's largest independant ski shops With our on site workshop we can also service and repair ski's & snowboards. 100% employee owned our passion is customer service......... & skiing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

488 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(488)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Boot Fitting

We went to get boots as my wife and I are off to France for the season. Simon was friendly and very skilled and knowledgeable. He took his time but we both left with great products so feel it was worth the trip. Good price on last seasons model. He also talked us out of buying boot bags as we are driving. Would happily recommend!

August 28, 2024
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Brilliant review. Thank you so much.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Forget big store brands

Great experience from beginning to end. Simon spent a long, unhurried time talking us through different boots, measuring, trying different types to find the right boot before moulding the boots and liners to make them a perfect fit. I couldn’t recommend them enough and there is no where else you would get that level of service, attention or confidence in the end result - very impressed. Judging by how many people drive from all over the country to go there I don’t think I’m alone.

August 31, 2024
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Great review. Thank you so much JB!

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Fantastic service with lovely staff

Fantastic service with lovely staff, went in twice and they were very focused on getting the right kit and the right fit and spent ages helping me as I have very little skiing experience. Helped me get everything necessary and within my budget. Would recommend to anyone needing gear.

August 10, 2024
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Great review. Thank you so much Rhiannon.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

So helpful and honest I highly recommend

So helpful and honest I highly recommend

August 14, 2024
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thank you for your review Rory!

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Great service

Quick, friendly and informative, thanks

August 14, 2024
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thank you for your review Andy!

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Excellent product knowledge

Excellent product knowledge. Fantastic value.
Next day delivery.

August 7, 2024
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thank you for your review Andy!

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Ski boot fitting

Great Service from arrival at the store. Recommend booking beforehand to ensure you get a 1:1 fitting Service. Long wait now until I get to try my new ski boots on the slopes!

July 29, 2024
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thank you for your review!

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Ski Boot Fitting

The time taken by Simon to ensure my ski boots were fitted correctly was great. I do love the process of ensuring the boots fit correctly and the two hours it takes for the process simply fly by.

Servicing my skis and my wife’s skis free of charge was also greatly appreciated.

August 10, 2024
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thank you for your review James!

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Amazing service

2 years ago I bought ski boots - they were made to fit perfectly and needed no furthre adjustment.
Last week I popped in to buy some new skis - great advice and skis were purchased.
I didn't have my boots with me - but they checked the records and found an identical boot.
New skis chosen and correctly fitted within half an hour - what amazing service

August 7, 2024
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thank you for your review Lynne!

Enjoy your new Skis!

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Boot fitting by people have experience & know how

I'm what you might call a very keen skier. I've bought several pairs of boots since 1973. But the best service I've had has been right here near Cambridge virtually on my doorstep. These guys know what its all about.
Its great to find a place with deep experience and know how for boots. it is the most important part of your kit to get perfect.

July 29, 2024
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

What a fantastic review. Thank you Tony!

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Great service & friendly staff

Great service & friendly staff

July 29, 2024
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thank you for your review Ben!

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Fantastic Experience with Friendly and Knowledgeable Team at Ski Exchange

I recently purchased liners for my Full Tilt boots at Ski Exchange, and the experience was fantastic. The staff were incredibly friendly and knowledgeable, ensuring I found the perfect fit. The liners were fitted with great care and have significantly improved my boot comfort and performance.

The quality of the liners is top-notch, and the exceptional service provided made the entire process seamless and enjoyable. Highly recommend Ski Exchange for anyone needing ski gear or fitting services. I'll definitely be back!

July 13, 2024
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks for a great review! Really means a lot to a small business like ours.

Enjoy the Liners, and we look forward to welcoming you in store or online soon.

Warm regards,
Georgina, Ski Exchange

Rated 5 out of 5 stars
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Mark! Really appreciate the review.

We look forward to welcoming you in store or online soon.

Warm regards,
Georgina, Ski Exchange

Rated 5 out of 5 stars

Boot fitting

Really knowledgeable staff, great service

July 3, 2024
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks George. Really appreciate the review.

We look forward to welcoming you in store or online soon.

Warm regards,
Georgina, Ski Exchange

Rated 5 out of 5 stars

Always helpful and very experienced

Always helpful and very experienced, great place to get your ski equipment and clothing

June 10, 2024
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Kevin! We really appreciate this feedback.

We look forward to seeing you online or in store soon.

Warm regards,
Georgina, Ski Exchange

Rated 5 out of 5 stars

Excellent fitting

Excellent fitting - I learnt so much and the boots are fantastic. Didn't break the bank either! Thank you for your help, Simon.

May 29, 2024
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks so much William for your review. Very much appreciated. Enjoy your new boots!

We look forward to welcoming you online or in store soon.

Warm regards,
Georgina, Ski Exchange

Rated 5 out of 5 stars

Ski Boot fitting

Had a great experience first time having ski boots fitted. Very experienced knowledgeable staff. Very thorough to make sure they got the fit right. I wouldn't go anywhere else for my ski gear.

May 8, 2024
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks so much Craig for your review. Very much appreciated.

We look forward to welcoming you online or in store soon.

Warm regards,
Georgina, Ski Exchange

Rated 5 out of 5 stars

Above and Beyond….

I cannot recommend the ski exchange team highly enough. Great products combined with a fantastic service. They go above and beyond to help you find the best skis that are suited to your ability and style. A special call out to James!!
Thank you!!!!

April 20, 2024
Unprompted review
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks so much Stuart for your review. Awesome! I shall pass your kind words on to James :)

We look forward to welcoming you online or in store soon.

Warm regards,
Georgina, Ski Exchange

Rated 5 out of 5 stars

Really helpful & friendly

Really helpful & friendly

April 29, 2024
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thank you Rory for a brilliant review. We look forward to seeing you online or in store soon.

Kind regards,
Georgina
Ski Exchange

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