Such a great, personalised service! My hubby got vouchers for his birthday for new ski boots. Booked an appointment online and came away smiling like a Cheshire Cat with perfect comfortable, moulded... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had already had a boot fitting a few months ago undertaken by Simon and was very impressed by the service and his knowledge. At the same time I obtained a new pair of skis, for which again I was... See more
Company replied
Ordered a couple of plates for the ski simulator pro on Thursday for delivery end of next week. Got a text Saturday morning, at 10am to say the ordered had been bumped up to Saturday at which... See more
Company replied
The guys there are very professional and know what they are doing. I also felt that I had a good and honest conversation regarding products, rather than the purpose of selling. They recommended produc... See more
Company replied
Company details
Written by the company
Since 1985 the Ski Exchange has provided expert winter sports advice & products. Offering expert boot fitting and an extensive range of ski's, clothing and accessories The Ski Exchange is one of the UK's largest independant ski shops With our on site workshop we can also service and repair ski's & snowboards. 100% employee owned our passion is customer service......... & skiing.
Contact info
Unit 27 Dry Drayton Industries, CB23 8AT, Cambridge, United Kingdom
- 01954 210984
- info@skiexchange.co.uk
- skiexchange.co.uk
4.9
Excellent
487 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ski Exchange - Boot Lab & Winter Specialists
Thanks Ian for the great review!
We look forward to welcoming you in store and online soon.
Kind regards,
Georgina
Ski Exchange
Excellent
Damn, these guys are good. Skis, boots and kit, offered for sale in the flattest part of a snowless county!
Friendly, helpful, knowledgeable service from the moment you walk through the door. The boot fitting as others have said is second to none.
November 24, 2024
Reply from Ski Exchange - Boot Lab & Winter Specialists
Brilliant review - thank you so much Eric.
We look forward to welcoming you in store and online soon.
Kind regards,
Georgina
Ski Exchange
Really helpful and expert staff
Really helpful and expert staff - they completely looked after me, especially it being the first pair of ski boots I've bought.
November 24, 2024
Reply from Ski Exchange - Boot Lab & Winter Specialists
Thanks for the great review!
We look forward to welcoming you in store and online soon.
Kind regards,
Georgina
Ski Exchange
Fantastic service
This is our second visit to the Ski exchange, two sets of skis, poles and clothing, Fantastic service, the staff really know their stuff, absolutely thrilled with the equipment we’ve purchased.
November 24, 2024
Reply from Ski Exchange - Boot Lab & Winter Specialists
Thanks for the great review Louise. We hope you enjoy your kit!
We look forward to welcoming you in store and online soon.
Kind regards,
Georgina
Ski Exchange
Excellent Boot Fitting, Caring and Knowledgeable Staff
I went for a Boot fitting for a new boot.
I usually even have trouble just buying normal shoes because my feet are unusually wide. Team at the SkiExchange does a thorough job and gives best advice keeping your comfort and your skiing needs at top priority. At the end, boots that I bought and fitted to me were more comfortable than my daily shoes. I will most likely come back to buy a pair of skis and a helmet too.
October 26, 2024
Reply from Ski Exchange - Boot Lab & Winter Specialists
Thank you for your review. Much appreciated.
We look forward to welcoming you in store or online soon.
Kind regards,
Georgina
Ski Exchange
Reply from Ski Exchange - Boot Lab & Winter Specialists
Thank you for your review Sam. Much appreciated.
We look forward to welcoming you in store or online soon.
Kind regards,
Georgina
Ski Exchange
Great knowledge & friendly approach
I took my kids for their first proper ski boot fitting session and the team were great with them, practical in their approach to fitting growing feet whilst trying to keep the budget down to a low roar.
October 28, 2024
Reply from Ski Exchange - Boot Lab & Winter Specialists
Great review. Thanks Chris!
We look forward to welcoming you in store or online soon.
Kind regards,
Georgina
Ski Exchange
Great knowledge and service
October 26, 2024
Reply from Ski Exchange - Boot Lab & Winter Specialists
Thank you for your review. Much appreciated.
We look forward to welcoming you in store or online soon.
Kind regards,
Georgina
Ski Exchange
Helpful and knowledgeable staff!
October 26, 2024
Reply from Ski Exchange - Boot Lab & Winter Specialists
Thank you for your review. Much appreciated.
We look forward to welcoming you in store or online soon.
Kind regards,
Georgina
Ski Exchange
Fantastic personable service
Fantastic personable service, extremely knowledgeable staff that helped my son with his boot fitting and race wear for his upcoming season…
Many thanks again James, I dare say we will see you again soon!’
Regards
Allan
October 2, 2024
Reply from Ski Exchange - Boot Lab & Winter Specialists
Great review - thanks Allan.
I shall pass your thanks along to James.
We look forward to seeing you in store soon!
Georgina, Ski Exchange
Reply from Ski Exchange - Boot Lab & Winter Specialists
Thanks Matthew!
We look forward to welcoming you in store or online soon.
Kind regards,
Georgina, Ski Exchange
Ski boot pros! Thank you
Always so helpful, informative and knowledgable. Thank you so much for your awesome service. Top boot fitting!
September 30, 2024
Reply from Ski Exchange - Boot Lab & Winter Specialists
Thanks so much Jo!
Lovely review.
We look forward to welcoming you in store or online soon.
Georgina,
Ski Exchange
Fantastic shop fantastic service !!
Fantastic shop been using them for about 4 years now always made welcome and help is always at hand, fantastic boot fitting service can’t wait to get on the slopes for 2025
September 30, 2024
Reply from Ski Exchange - Boot Lab & Winter Specialists
Brilliant! Thanks Steven.
We look forward to welcoming you in store or online soon.
Georgina,
Ski Exchange
Excellent as always
Friendly, knowledgeable as always. It’s not the closest place to where we live but completely trust them to give us what we need and not what we want.
September 28, 2024
Reply from Ski Exchange - Boot Lab & Winter Specialists
Thanks for the review Duncan. Very much appreciated.
We look forward to welcoming you in store or online soon.
Georgina,
Ski Exchange
Years of fantastic service
Having trusted the Ski Exchange for about 28yrs with my boot fits and skis, Simon has done his magic once again.
Fantastic fit of a pair of Atomic Hawk XTD ultras.
There is nothing these guys don’t know and can’t advise on.
Roll on my new skis .
Thanks guys.
September 23, 2024
Unprompted review
Reply from Ski Exchange - Boot Lab & Winter Specialists
Brilliant review - thanks Jon!
We look forward to welcoming you in store or online soon.
Georgina,
Ski Exchange
Reply from Ski Exchange - Boot Lab & Winter Specialists
Thank you for your review Duncan!
We look forward to welcoming you in store or online soon.
Kind regards,
Georgina
Ski Exchange
Friendly and great value
Been here many times and always made to feel very welcome with great service. Would highly recommend.
September 9, 2024
Reply from Ski Exchange - Boot Lab & Winter Specialists
Thank you for your review Neil! Nice one to read.
We look forward to welcoming you in store or online soon.
Kind regards,
Georgina
Ski Exchange
Expertise with a smile
Experienced, knowledgeable and very helpful. Great range of products too.
September 9, 2024
Reply from Ski Exchange - Boot Lab & Winter Specialists
Thank you for your review Lucy!
Much appreciated.
We look forward to welcoming you in store or online soon.
Kind regards,
Georgina
Ski Exchange
Reply from Ski Exchange - Boot Lab & Winter Specialists
Thank you for your review John!
We look forward to welcoming you in store or online soon.
Kind regards,
Georgina
Ski Exchange
Great Boot Fitting
We went to get boots as my wife and I are off to France for the season. Simon was friendly and very skilled and knowledgeable. He took his time but we both left with great products so feel it was worth the trip. Good price on last seasons model. He also talked us out of buying boot bags as we are driving. Would happily recommend!
August 28, 2024
Reply from Ski Exchange - Boot Lab & Winter Specialists
Brilliant review. Thank you so much.
We look forward to welcoming you in store or online soon.
Kind regards,
Georgina
Ski Exchange
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.