Ski Exchange - Boot Lab & Winter Specialists Reviews 

487
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and friendly approach, making interactions pleasant and informative. Many highlight the personalized service and attention to detail, especially during boot fittings, ensuring a comfortable and tailored experience. Reviewers appreciate honest conversations about products, focusing on individual needs over sales pressure. The company offers a great product range, with customers highly satisfied with the quality and suitability of their purchases. Service is consistently excellent, efficient, and comprehensive, with many users noting thorough assessment and guidance. People frequently express their intention to return for future needs, underscoring overall satisfaction and trust in the business.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, helpfulness, and... See more

Product

Reviewers mention positive feedback about product, highlighting the staff's extensive knowledge and... See more

Service

Customers had positive experiences with service, often highlighting the excellent, friendly, and personalized... See more

User experience

Consumers find the user experience to be overwhelmingly positive, often describing it as excellent and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a great, personalised service! My hubby got vouchers for his birthday for new ski boots. Booked an appointment online and came away smiling like a Cheshire Cat with perfect comfortable, moulded... See more

Rated 5 out of 5 stars

I had already had a boot fitting a few months ago undertaken by Simon and was very impressed by the service and his knowledge. At the same time I obtained a new pair of skis, for which again I was... See more

Company replied

Rated 5 out of 5 stars

Ordered a couple of plates for the ski simulator pro on Thursday for delivery end of next week. Got a text Saturday morning, at 10am to say the ordered had been bumped up to Saturday at which... See more

Company replied

Rated 5 out of 5 stars

The guys there are very professional and know what they are doing. I also felt that I had a good and honest conversation regarding products, rather than the purpose of selling. They recommended produc... See more

Company replied


Company details

  1. Ski Shop
  2. Boot Store
  3. Ski Repair Service
  4. Snowboard Shop

Written by the company

Since 1985 the Ski Exchange has provided expert winter sports advice & products. Offering expert boot fitting and an extensive range of ski's, clothing and accessories The Ski Exchange is one of the UK's largest independant ski shops With our on site workshop we can also service and repair ski's & snowboards. 100% employee owned our passion is customer service......... & skiing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

487 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(487)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful girl on the phone in shop

Helpful girl on the phone who new thr product range after requested item was out of stock, and I asked about sizing. So I bought a less well publicised version of the thermal leggings to go skiing in. Arrived via UPS within 3 days when it was going to be 7days. Very impressive!

February 22, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Fantastic. Thanks Caroline for your wonderful review. So glad we could help.

We look forward to welcoming you in-store or online soon.

Georgina
Ski Exchange

Rated 5 out of 5 stars

Great service as always

Fitting of new ski boots - great, friendly, service with lots of useful information. Thank you

January 25, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Brilliant stuff. Thanks for your awesome review Mark!

We look forward to welcoming you in-store or online soon.

Georgina
Ski Exchange

Rated 5 out of 5 stars

Good value and fast delivery

Good value product online, quick and easy checkout and fast delivery - particularly impressive with large skis! No complaints.

January 29, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Brilliant review! Thanks so much Stephen.

We look forward to welcoming you online or in store soon!

Georgina
Ski Exchange

Rated 5 out of 5 stars

I can’t recommend Ski Exchange highly…

I can’t recommend Ski Exchange highly enough. Their range of equipment is extensive. My son has particularly difficult feet to fit for boots. The whole team were extremely knowledgeable and friendly but I’d like to especially mention Andy who listened patiently and fitted the perfect boots. We will definitely use them again.

February 8, 2025
Unprompted review
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Fantastic review - thanks so much! Really glad we could help, and I shall pass your thanks onto Andy.

We look forward to welcoming you online or in store soon!

Georgina
Ski Exchange

Rated 5 out of 5 stars

Great service and experience buying…

Great service and experience buying skis and bindings. Would highly recommend

January 25, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Ben!

We look forward to welcoming you online or in store soon!

Georgina
Ski Exchange

Rated 5 out of 5 stars

Great service by a very friendly team…

Great service by a very friendly team of experts

January 29, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Richard for taking time to post this review. Its very much appreciated.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Team Ski Exchange

Rated 5 out of 5 stars

New boots and boot fit for my wife

New boots and boot fit for my wife, Really great service all round thank you to the team at Ski Exchange.Top place and great it’s local :-)

January 29, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Great review - thanks Steve!

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Team Ski Exchange

Rated 5 out of 5 stars

Andy - a wealth of information and advice. Highly recommended.

We had Andy as our fitter, he truly is excellent (he also helped get our two boys sorted before Christmas and hence why we went back again). We went in looking to upgrade the liners of a pair of boots for my wife. He walked us through all the option available to us, foot beds etc. In the end, my wife decided she did want a new pair of boots afterall. Some really good choices to choose from and in the end she choose a pair that fixed the problem of a lifting heel.

January 31, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Brilliant review. Thanks Brendan! Enjoy the boots.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Team Ski Exchange

Rated 5 out of 5 stars

Amazing Team

Always friendly and amazing service. Nothing is ever to much trouble and are always there to help.

January 26, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Claudia for a lovely review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Team Ski Exchange

Rated 5 out of 5 stars

Fantastic service

Fantastic service! Simon at Ski Exchange went beyond the call of duty to sort out and fit a pair of Cast Freetour bindings and then find an amazing upgrade solution when the parts weren't right. Thoroughly recommended. 5*

January 25, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Awesome review - thanks Julian!

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Team Ski Exchange

Rated 5 out of 5 stars

Great Service

As always - a 5 Star service from the team, so knowledgeable and never a problem to return for any tweaks to boots etc if needed

December 9, 2024
Unprompted review
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Mark for you awesome review - much appreciated.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina, Ski Exchange

Rated 5 out of 5 stars

Andy helped me find the perfect ski…

Andy helped me find the perfect ski boots. He was very professional, patient and approachable. No question or request was too much. Would definitely recommend ski exchange.

December 27, 2024
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Brilliant review. Thank you.

We look forward to welcoming you in store or online soon,
Georgina, Ski Exchange

Rated 5 out of 5 stars

A lady was very helpful

A lady was very helpful, whi was very patient as I deliberated over which of 2 jackets to choose.
I dont know the ladies name but she said she had children.
Also helpful in explaining the sizes of the ski pants.

December 27, 2024
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thank you Paul for your lovely review. It was me :) I definitely think you went for the right jacket! Thank you for visiting and shopping with us and we look forward to welcoming you in store or online soon.

Enjoy your trip away!

Georgina, Ski Exchange

Rated 5 out of 5 stars

New ski boots

Very friendly and knowledgeable staff. Andy took time with boot fitting and made sure they were the right boots and fitted properly. Could easily have up sold me a much more expensive pair but instead made sure I got the right boots for me.

December 27, 2024
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Phil for your great review.

Enjoy the boots!

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Ski exchange

Rated 5 out of 5 stars

Expert advice and service when buying…

Expert advice and service when buying both boots and skis.

December 27, 2024
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Sam for taking time out to write a review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Ski exchange

Rated 5 out of 5 stars

Fantastic customer service!!

As a newbie to skiing but having a first trip booked, I knew I wanted my own boots after a terrible experience at a ski slope locally where I rented boots.

Wow, what a store Ski Exchange is!

Super easy to book into the Boot Lab for a dedicated 2hr slot. I was blown away by the care and attention by James to get me into a pair of boots I was happy with. I can’t wait to try them out.

Great service, highly recommend this store to anyone!

December 29, 2024
Unprompted review
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Brilliant review. Thanks Stacey! Enjoy your next ski trip!

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Ski exchange

Rated 5 out of 5 stars

Ski exchange Dry Draton

OMG these guys are amazing, I went in to buy snowboarding gear and although they are mainly skis gear nothing was too much trouble. They personally ordered what I wanted and when it arrived I went back in to fitted. These guys and there attention to detail is second to non. All the way though the fitting an they explained what they are doing there knowledge is off the chart good. So pleased with my boots and bindings.
So if you need any skis gear at all this is the place to go.
A massive 👍from me.
Martin 👍

November 25, 2024
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Martin for your awesome review!

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Ski exchange

Rated 5 out of 5 stars

Great price

Great price, fast delivery

December 8, 2024
Unprompted review
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks for the great review!

We look forward to welcoming you in store and online soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Swift delivery

Swift delivery. Great product. Thank you!

November 25, 2024
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Jo for the great review!

We look forward to welcoming you in store and online soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Absolute Experts in Ski Boot Fitting!!!!

I have been a skiier for 34 years and had bought several pairs of my own ski boots over the years, from the usual places like Snow and Rock etc, but I wanted to try Ski Exchange, after reading the reviews on-line. WOW is all I can say. Don't get me wrong, Snow and Rock are O.K, BUT the "personal service" and fitting at Ski Exchange, is second to none!!!

Young Andy must have spent, in total (from 2 trips), five hours with me, where we tried on and eliminated different boots for my ability / fit, (Basically I have "ducks feet" - very wide at the front and extremely narrow at the heel, so I am not, let's just say, typical!) Anyway, Andy perceivered with me and rather than just get me to buy something they already had in, he recommended two boots that they were going to get in stock that would suit my feet / ability, far better, and so I came back and I am glad I did. Again he spent three hours with me, footbeds / stretching the boots to perfection, as well as adding a Zip Fit Inner that would give my heel extreme hold. All I can say is I wish I had come here years ago! And to top it all, Simon serviced my skis for free during this time. All the staff were so friendly and it was evident they knew their stuff. I was left with nothing but confidence and would a 100% recommend anyone looking for new boots (or skis), to go visit them!!! Please don't waste your time with a normal ski shop - go and see these guys at Ski Exchange. You will not regret it!

THANK YOU ALL SO MUCH!!!! FIVE STAR SERVICE!!!

December 1, 2024
Unprompted review
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Awesome review. Thanks so much Georgina!

We look forward to welcoming you in store and online soon.

Enjoy the boots!

Kind regards,
Georgina
Ski Exchange

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