Ski Exchange - Boot Lab & Winter Specialists Reviews 

487
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and friendly approach, making interactions pleasant and informative. Many highlight the personalized service and attention to detail, especially during boot fittings, ensuring a comfortable and tailored experience. Reviewers appreciate honest conversations about products, focusing on individual needs over sales pressure. The company offers a great product range, with customers highly satisfied with the quality and suitability of their purchases. Service is consistently excellent, efficient, and comprehensive, with many users noting thorough assessment and guidance. People frequently express their intention to return for future needs, underscoring overall satisfaction and trust in the business.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, helpfulness, and... See more

Product

Reviewers mention positive feedback about product, highlighting the staff's extensive knowledge and... See more

Service

Customers had positive experiences with service, often highlighting the excellent, friendly, and personalized... See more

User experience

Consumers find the user experience to be overwhelmingly positive, often describing it as excellent and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a great, personalised service! My hubby got vouchers for his birthday for new ski boots. Booked an appointment online and came away smiling like a Cheshire Cat with perfect comfortable, moulded... See more

Rated 5 out of 5 stars

I had already had a boot fitting a few months ago undertaken by Simon and was very impressed by the service and his knowledge. At the same time I obtained a new pair of skis, for which again I was... See more

Company replied

Rated 5 out of 5 stars

Ordered a couple of plates for the ski simulator pro on Thursday for delivery end of next week. Got a text Saturday morning, at 10am to say the ordered had been bumped up to Saturday at which... See more

Company replied

Rated 5 out of 5 stars

The guys there are very professional and know what they are doing. I also felt that I had a good and honest conversation regarding products, rather than the purpose of selling. They recommended produc... See more

Company replied


Company details

  1. Ski Shop
  2. Boot Store
  3. Ski Repair Service
  4. Snowboard Shop

Written by the company

Since 1985 the Ski Exchange has provided expert winter sports advice & products. Offering expert boot fitting and an extensive range of ski's, clothing and accessories The Ski Exchange is one of the UK's largest independant ski shops With our on site workshop we can also service and repair ski's & snowboards. 100% employee owned our passion is customer service......... & skiing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

487 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(487)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic after sales service

Fantastic after sales service . These guys could not be helpful enough . Ordered the wrong size boot ( 26.5 is normal for me , but boots I ordered were a touch small ) ski exchange had the right pair out to me straight away . Thank you .

May 7, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Great review - thanks so much Neil!

We look forward to welcoming you in store or online soon.

Georgina
Ski Exchange

Rated 5 out of 5 stars

great experience

everything was great.

April 30, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Brilliant. Lovely to read. Thanks Alberto.

We look forward to welcoming you in store or online soon.

Georgina
Ski Exchange

Rated 5 out of 5 stars

Great service

Great service

May 2, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Simon!

We look forward to welcoming you in store or online soon.

Georgina
Ski Exchange

Rated 5 out of 5 stars

Friendly professional and knowledgable…

Friendly professional and knowledgable service

April 28, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Awesome! Thanks Logan for a great review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina

Rated 5 out of 5 stars
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Brilliant review - thanks Zach. We hope your uncle very much enjoys his shot poles!

We look forward to welcoming you online or in store soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Fab team who did the impossible!

Fab team who did the impossible!! I have had major ski boot issues for the past 4 years, and with other boot fitting specialists never found a solution. However, Ski Exchange managed to diagnose my boot problems, so I could finally enjoy skiiing again!! If you seem to have ski boot issues that seem impossible to solve definitely try this place with their comfort guarantee. The friendly, expert team were patient and never seemed to give up finding the perfect boot for me. I had painful shin bang issues and numbing sensations in most boots that I had previously tried on. All members of the Ski Exchange team had a wealth of knowledge and experience. Would definitely recommend for any skiers out there having boot issues!!

April 4, 2025
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Reply from Ski Exchange - Boot Lab & Winter Specialists

What a fantastic review - thanks so much Jonathon. We are so glad we could help. Enjoy your new boots!

We look forward to welcoming you online or in store soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Really helpful on the phone ref…

Really helpful on the phone ref decision making and when I had finally worked which bindings and skis I wanted - they arrived within a couple of days 🤩

March 28, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Brilliant review - thanks Danni.

Enjoy the new skis!

We look forward to welcoming you online or in store soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Really helpful and turned my skis…

Really helpful and turned my skis around so quickly!

April 4, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Anna for the great review.

We look forward to welcoming you online or in store soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Rapid delivery

Website easy to use and order shipped same day arriving next day.

April 3, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Great stuff. Thanks for the awesome review Ricky.

We look forward to welcoming you online or in store soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Top service

Top service. Jamie and cream really helpful and service. Can’t recommend enough. Thank u.

April 2, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Great stuff! Thanks Mark for your great review and J and the team :)

We look forward to welcoming you online or in store soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Excellent service

Excellent service with real attention to comfort and the specifics as to what i was looking for. I had plenty of time in the appointment to make sure the fit was good and did not feel rushed or sold to.

April 2, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Fantastic. Thanks for a great review Joanna.

We look forward to welcoming you online or in store soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Brilliant. Thanks for a great review Susan.

We look forward to welcoming you online or in store soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

The Ski Exchange team have always been…

The Ski Exchange team have always been very helpful

March 27, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Brilliant. Thanks for a great review Elizabeth.

We look forward to welcoming you online or in store soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Faith in customer service restored!

Ski Exchange have just restored my faith in customer service. I booked an appointment to sort out a problem with my ski boots (purchased elsewhere) and the level of customer care I received was excellent, they were very polite, thoughtful and thorough. They also gave my skis a great service for a very reasonable price. I would 100% recommend for ski servicing, boot fitting and ski gear. Exceptional value and customer care.

March 31, 2025
Unprompted review
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Fantastic review - thanks Zoe!

We look forward to welcoming you online or in store soon.

Kind regards,
Georgina
Ski Exchange

Rated 4 out of 5 stars

Very good knowledge

February 28, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thank you for your review. Greatly appreciated.

We look forward to welcoming you in store or online soon.

Georgina
Ski Exchange

Rated 5 out of 5 stars

Fab new ski boots, very knowledgeable

Went to see Simon to get some new ski boots. I'd had numb toes in my old ski boots for years (weren't fitted by Ski Exchange, I'll add!). Came away with a lovely pair of Head boots. Tried several makes and the ones I ended up with were moulded to fit. Won't lie, I was suspect when he put me in smaller boots, but trusted the process! Just come back from 6 days solid skiing in Meribel with no numb toes! Best skiing I've had for years! Thank you guys! Will most certainly recommend for any ski equipment and will be back for boots for hubby....and perhaps skis for both of us too!!! ;)

December 12, 2024
Unprompted review
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thank you Vicki for your review. Greatly appreciated. Really happy we could help with your boots.

We look forward to welcoming you in store or online soon.

Georgina
Ski Exchange

Rated 5 out of 5 stars

Great experience

A great range of boots and a very experienced team at Ski Exchange measured me up and found an ideal boot for my needs, which was then carefully fitted. Andy did a great job of this prior to my recent trip where the boots were very comfortable and performed really well on, off and touring up a piste, and during apres ski!
I would strongly recommend Ski Exchange.

February 26, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Fantastic review. Thank you Andrew. Greatly appreciated.

We look forward to welcoming you in store or online soon.

Georgina
Ski Exchange

Rated 5 out of 5 stars

Excellent service and support buying a…

Excellent service and support buying a pair of The Curv GT's. Would recommend.

February 28, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Brilliant! Thanks so much for your review.

Enjoy the Skis!

Georgina
Ski Exchange

Rated 5 out of 5 stars

Fantastic service with these guys

Fantastic service with these guys, Andy the fitter was knowledgeable and easy to chat to, my boots are amazing no discomfort when skiing. James has a wealth of knowledge on skis and his lovely wife recommended the skis I bought and are great. Can not recommend these guys enough. So much enthusiasm,

February 27, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Fantastic. Thanks so much Ann for a wonderful review.

Enjoy the boots and skis!

Georgina
Ski Exchange

Rated 5 out of 5 stars

Great knowledgeable people

Great knowledgeable people
Had boots fitted and they are great
A1 service

February 27, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Brilliant review - thanks Kevin!

Enjoy your new boots.

We look forward to welcoming you in-store or online soon.

Georgina
Ski Exchange

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