Ski Exchange - Boot Lab & Winter Specialists Reviews 

486
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and friendly approach, making interactions pleasant and informative. Many highlight the personalized service and attention to detail, especially during boot fittings, ensuring a comfortable and tailored experience. Reviewers appreciate honest conversations about products, focusing on individual needs over sales pressure. The company offers a great product range, with customers highly satisfied with the quality and suitability of their purchases. Service is consistently excellent, efficient, and comprehensive, with many users noting thorough assessment and guidance. People frequently express their intention to return for future needs, underscoring overall satisfaction and trust in the business.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, helpfulness, and... See more

Product

Reviewers mention positive feedback about product, highlighting the staff's extensive knowledge and... See more

Service

Customers had positive experiences with service, often highlighting the excellent, friendly, and personalized... See more

User experience

Consumers find the user experience to be overwhelmingly positive, often describing it as excellent and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a great, personalised service! My hubby got vouchers for his birthday for new ski boots. Booked an appointment online and came away smiling like a Cheshire Cat with perfect comfortable, moulded... See more

Rated 5 out of 5 stars

I had already had a boot fitting a few months ago undertaken by Simon and was very impressed by the service and his knowledge. At the same time I obtained a new pair of skis, for which again I was... See more

Company replied

Rated 5 out of 5 stars

Ordered a couple of plates for the ski simulator pro on Thursday for delivery end of next week. Got a text Saturday morning, at 10am to say the ordered had been bumped up to Saturday at which... See more

Company replied

Rated 5 out of 5 stars

The guys there are very professional and know what they are doing. I also felt that I had a good and honest conversation regarding products, rather than the purpose of selling. They recommended produc... See more

Company replied


Company details

  1. Ski Shop
  2. Boot Store
  3. Ski Repair Service
  4. Snowboard Shop

Written by the company

Since 1985 the Ski Exchange has provided expert winter sports advice & products. Offering expert boot fitting and an extensive range of ski's, clothing and accessories The Ski Exchange is one of the UK's largest independant ski shops With our on site workshop we can also service and repair ski's & snowboards. 100% employee owned our passion is customer service......... & skiing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

486 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(486)

65 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I took my daughter to get her first boots

I took my daughter to get her first pair of ski boots. I've been skiing for over 40 years and it is clear that Simon knows how to select the right boots and fit them to each individual.

August 3, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Mark for such a great review. We are so glad we were able to help.

We look forward to welcoming you in store or online soon.
Georgina

Rated 5 out of 5 stars

Fantastic boot fitting service

Fantastic experience as first time ski boot buyers. The process was really well explained and time taken to find the right fit. Left with 2 pairs of boots at a very reasonable price.

August 2, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Alice for such a great review. Really glad we could help.

We look forward to welcoming you in store or online soon.
Georgina

Rated 5 out of 5 stars
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Gary!

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina Ski Exchange

Rated 5 out of 5 stars

Great price

Great price . Quick delivery.

July 17, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Brandon!

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina Ski Exchange

Rated 5 out of 5 stars

Very helpful

July 16, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Richard.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina Ski Exchange

Rated 5 out of 5 stars

Great service, staff and boots

Great service, lovely staff and fab choice of ski boots and the fitting service is second to non. Highly recommend.

July 13, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks so much Philippa for a fantastic review.

We hope you enjoy your boots!

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Experience and knowledge invaluable

Great personalised fitting from a chap with a lot of energy and experience in what would ultimately be a great fit at fair value! Running all over the place whilst simultaneously doing another fitting.

July 5, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Fantastic review Steven. Thank you.

We hope you enjoy your boots!

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Came in for a boot fitting

Came in for a boot fitting, really welcoming and great staff. Ended up leaving with a perfect brand new pair of boots would recommend

June 25, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Great stuff!

Thanks so much for a fantastic review.

We hope you enjoy your boots!

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Fantastic to deal with!

Fantastic to deal with!
Very knowledgeable and great deals to be had at very good prices.
I will be back soon I’m sure
Cheers
Andy

June 25, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks so much Andy for a fantastic review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Needed a correction to my ski boots the…

Needed a correction to my ski boots the team were fantastic.
Did the alterations very happy.

Also bought you 17yr old sons first pair of boots. Took the time to explain everything to him.
Get yourselves in for your fitting you won’t regret it

June 7, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks for an awesome review Ben!

Very much appreciated.

We look forward to welcoming you in store or online soon!

Have a great Summer!
Georgina

Rated 5 out of 5 stars

Excellent service and fitting of the…

Excellent service and fitting of the new boots.

June 2, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Fay for your brilliant review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Excellent

Excellent. Cant fault the attention and costing.

June 6, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Peter for your great review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Great team for ski kit

Great team, very knowledgeable and experienced regarding all skiing equipment.
Got a great deal on skis and boots for me and my wife. Shopped here several times over the years and always looked after.
Thanks

June 5, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Andrew for a great review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Excellent- whatever you need make sure…

Excellent- whatever you need make sure you use Ski exchange - Andy and Si very knowledgeable, tailored to your needs and genuine great service and good value

June 4, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks so much for taking time to write this great review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Ski boot fitting…

Simon was a great help with finding ski boots that fit. I've been looking for a while now. He was friendly and very helpful. He answered all my questions including about the ski test holiday. Thanks Simon

May 28, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks for a great review Rachel - much appreciated.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Highly recommended

Brilliant experience getting my son fitted for first pair of boots. Really friendly and knowledgeable team. Highly recommended

May 10, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Brilliant. Great review. Thank you for posting.

We look forward to welcoming you in store or online soon.

Georgina
Ski exchange

Rated 5 out of 5 stars

Once again

Once again, amazing service x thank you Simon James Georgina and Lucy💙💙💕💕

April 30, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thank you for a wonderful review Theresa,

We look forward to welcoming you in store or online soon.

Have a wonderful holiday!
Georgina
Ski Exchange

Rated 5 out of 5 stars

New ski boots

Bought ski boots that were a really good fit

May 8, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Brilliant! We are glad you are happy with the boots.

Thanks for shopping Ski Exchange.

We look forward to welcoming you online or In store soon.

Georgina
Ski Exchange

Rated 5 out of 5 stars

Fantastic after sales service

Fantastic after sales service . These guys could not be helpful enough . Ordered the wrong size boot ( 26.5 is normal for me , but boots I ordered were a touch small ) ski exchange had the right pair out to me straight away . Thank you .

May 7, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Great review - thanks so much Neil!

We look forward to welcoming you in store or online soon.

Georgina
Ski Exchange

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