Ski Exchange - Boot Lab & Winter Specialists Reviews 

486
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and friendly approach, making interactions pleasant and informative. Many highlight the personalized service and attention to detail, especially during boot fittings, ensuring a comfortable and tailored experience. Reviewers appreciate honest conversations about products, focusing on individual needs over sales pressure. The company offers a great product range, with customers highly satisfied with the quality and suitability of their purchases. Service is consistently excellent, efficient, and comprehensive, with many users noting thorough assessment and guidance. People frequently express their intention to return for future needs, underscoring overall satisfaction and trust in the business.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, helpfulness, and... See more

Product

Reviewers mention positive feedback about product, highlighting the staff's extensive knowledge and... See more

Service

Customers had positive experiences with service, often highlighting the excellent, friendly, and personalized... See more

User experience

Consumers find the user experience to be overwhelmingly positive, often describing it as excellent and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a great, personalised service! My hubby got vouchers for his birthday for new ski boots. Booked an appointment online and came away smiling like a Cheshire Cat with perfect comfortable, moulded... See more

Rated 5 out of 5 stars

I had already had a boot fitting a few months ago undertaken by Simon and was very impressed by the service and his knowledge. At the same time I obtained a new pair of skis, for which again I was... See more

Company replied

Rated 5 out of 5 stars

Ordered a couple of plates for the ski simulator pro on Thursday for delivery end of next week. Got a text Saturday morning, at 10am to say the ordered had been bumped up to Saturday at which... See more

Company replied

Rated 5 out of 5 stars

The guys there are very professional and know what they are doing. I also felt that I had a good and honest conversation regarding products, rather than the purpose of selling. They recommended produc... See more

Company replied


Company details

  1. Ski Shop
  2. Boot Store
  3. Ski Repair Service
  4. Snowboard Shop

Written by the company

Since 1985 the Ski Exchange has provided expert winter sports advice & products. Offering expert boot fitting and an extensive range of ski's, clothing and accessories The Ski Exchange is one of the UK's largest independant ski shops With our on site workshop we can also service and repair ski's & snowboards. 100% employee owned our passion is customer service......... & skiing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

486 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(486)

65 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered on line

Ordered on line. Items delivered as indicated within the week . Had updates of the order when it was processed and out for delivery. Very good service.

October 31, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks for a great review Ian.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina.
Ski Exchange

Rated 5 out of 5 stars

Superb service

October 5, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Chris! Enjoy the skis!

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina, Ski Exchange

Rated 5 out of 5 stars

Excellent Boot Fit

Excellent service with around 3 hours taken for my boot fit. End result is a very comfortable boot that is well suited to my skiing ability.

Really friendly staff and great atmosphere in the store.

October 3, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Brilliant - glad you are happy with the fit David. Thanks for a great review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina, Ski Exchange

Rated 4 out of 5 stars

ski poles order

We had some issues with our delivery but Lucy sorted it and the end result was good.

October 2, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Glad Lucy sorted everything for you. Thanks for your purchase, and enjoy the ski poles.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina, Ski Exchange

Rated 5 out of 5 stars

Excellent friendly service

Care and attention in getting the boot fitting absolutely right.

June 27, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks so much Carey for a great review!

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina, Ski Exchange

Rated 5 out of 5 stars

Professional service from experts

Simon has much experience and technical knowledge. It’s gives great confidence in buying boots from Ski Exchange

September 24, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks so much Danny for a great review!

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina, Ski Exchange

Rated 5 out of 5 stars

Service

Tailored expert advice and competitive pricing

September 24, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks so much for a great review!

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina, Ski Exchange

Rated 5 out of 5 stars

Really good personalised service

Really good personalised service. Listened well to my own and my daughter's concerns and issues around ski boot fit. Recommended several boots to try and customised to optimise. Recommended!

September 4, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thank you Simon for a great review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina, Ski Exchange

Rated 5 out of 5 stars

Great Service

Have to say the whole process is excellent, the team explain all the stages and ensure that you happy with the comfort in your boots.

September 5, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thank you David for a glowing review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina, Ski Exchange

Rated 5 out of 5 stars

Friendly value not experience

Really friendly, really informative , no pressure - first time I’ve evwr had fitted boots and it was a professional experience

September 5, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thank you Paul for a great review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina, Ski Exchange

Rated 5 out of 5 stars

Ski Boot fitting

100% satisfaction with my recent ski boot fitting experience.. super knowledgeable staff, helpful from start to finish.
Great brand selection also in-store.
Highly recommended.

September 3, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thank you Scott for a great review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina, Ski Exchange

Rated 5 out of 5 stars

Top Marks for Ski Exchange

Top Marks for ski exchange. Simon helped with my daughter’s choice of ski’s. We were missing a crucial piece of information. Millimetre length of boot which was overseas. Once we had a photo of this they fitted the bindings to the skis and shipped the skis to us. Lucy assisted in my helmet fitting guiding me asking which goggles I have so the helmet sat better with them. We have bought ski boots from ski Exchange a few years ago. Fantastic service.

September 4, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thank you Sara for a great review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina, Ski Exchange

Rated 5 out of 5 stars

Excellent Ski Boot Fitting Service

I had already had a boot fitting a few months ago undertaken by Simon and was very impressed by the service and his knowledge. At the same time I obtained a new pair of skis, for which again I was grateful for Simon’s insights.

Based on my previous experience I visited Ski Exchange again with my wife and son. Both required new ski boots. Simon served them and once more his friendly service, attention to detail and knowledge was very impressive. None of us had ever received such an in-depth and thorough fitting service.

Without hesitation I would recommend Ski Exchange.

September 10, 2025
Unprompted review
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thank you Graham for a great review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina, Ski Exchange

Rated 5 out of 5 stars

Ski simulator pro

Ordered a couple of plates for the ski simulator pro on Thursday for delivery end of next week.

Got a text Saturday morning, at 10am to say the ordered had been bumped up to Saturday at which point a van arrived and the package was delivered.

The simulator pro is BTW unbelievable and gotta be the best exercise machine out there. Most of us can only ski for 3 to 5 days a year using muscle groups we never use and after day 2 dont we know it! Middle day "site seeing"! This machine will ensure you are 25/26 ready!

Thanks guys

August 30, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

This is great! We are so glad you are enjoying the machine - fantastic for fitness levels!

We look forward to welcoming you online or in store soon.

Kind regards,
Georgina, Ski Exchange

Rated 5 out of 5 stars

Excellent customer service

Absolutely impeccable service with extremely hospitable and knowledgeable staff. Could not have had a better experience.

August 11, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Great review - thanks Jake!

We look forward to welcoming you online or in store soon.

Kind regards,
Georgina, Ski Exchange

Rated 5 out of 5 stars

Great experience as online buyer

Reliable, inexpensive, helpful

August 7, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Stephanie for a great review.

We look forward to welcoming you online or in store soon.

Kind regards,
Georgina, Ski Exchange

Rated 5 out of 5 stars

Great service

Simon was really helpful in repairing the buckles on some old ski boots and helping me get my touring set up sorted.
He was really knowledgable about the skis and was really accommodating to fit touring bindings to the skis I’d bought and all for a really great price. Thanks again to the team and I will definitely be back.

August 1, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Brilliant - thanks for a great review Ben!

We look forward to welcoming you online or in store soon.

Kind regards,
Georgina, Ski Exchange

Rated 5 out of 5 stars

Good price, good advice, quick delivery

Competitive price, knowledgeable advice regarding the ski boots in question. Prompt, secure delivery. No issue and would buy from again.

August 8, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Simon for a great review.

We look forward to welcoming you online or in store soon.

Kind regards,
Georgina, Ski Exchange

Rated 5 out of 5 stars

A local ski shop run by passionate skiers!

I’ve been skiing for years and after a break (my then partner didn’t have any interest…) decided the time was right to invest in some new equipment! Just the best experience! Everyone was happy to chat and find out what I wanted/needed, without any pressure. Skis purchased and I’ll be back next year for some new boots, along with my daughter for her very first pair. Can’t recommend them enough!

March 13, 2025
Unprompted review
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Great review - thanks so much Simon.

We look forward to welcoming you online or in store soon.

Kind regards,
Georgina, Ski Exchange

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