Ski Exchange - Boot Lab & Winter Specialists Reviews 

484
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, professionalism, and friendly approach, making interactions pleasant and productive. People highlight the highly personalized service and meticulous attention to detail during boot fittings, ensuring optimal comfort and a perfect fit. Reviewers are impressed with the comprehensive product range and high quality of items, particularly the comfortable and well-suited ski boots. Consumers appreciate the honest conversations, expert guidance, and absence of sales pressure, leading to a positive and highly recommended experience.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, frequently highlighting their extensive... See more

Product

Clients share positive opinions on product, highlighting the knowledgeable staff who provide excellent advice... See more

Service

People report positive experiences with service, consistently praising the friendly, knowledgeable, and... See more

User experience

Customers consistently report highly positive experiences, often describing them as excellent and faultless.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a great, personalised service! My hubby got vouchers for his birthday for new ski boots. Booked an appointment online and came away smiling like a Cheshire Cat with perfect comfortable, moulded... See more

Rated 5 out of 5 stars

I had already had a boot fitting a few months ago undertaken by Simon and was very impressed by the service and his knowledge. At the same time I obtained a new pair of skis, for which again I was... See more

Company replied

Rated 5 out of 5 stars

The guys there are very professional and know what they are doing. I also felt that I had a good and honest conversation regarding products, rather than the purpose of selling. They recommended produc... See more

Company replied

Rated 5 out of 5 stars

Ordered a couple of plates for the ski simulator pro on Thursday for delivery end of next week. Got a text Saturday morning, at 10am to say the ordered had been bumped up to Saturday at which... See more

Company replied


Company details

  1. Ski Shop
  2. Boot Store
  3. Ski Repair Service
  4. Snowboard Shop

Written by the company

Since 1985 the Ski Exchange has provided expert winter sports advice & products. Offering expert boot fitting and an extensive range of ski's, clothing and accessories The Ski Exchange is one of the UK's largest independant ski shops With our on site workshop we can also service and repair ski's & snowboards. 100% employee owned our passion is customer service......... & skiing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

484 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(484)

63 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic attention to detail and…

Fantastic attention to detail and brilliant service

February 25, 2026
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks so much for a great review Paul.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina.
Ski Exchange

Rated 5 out of 5 stars

The Ski Exchange team are great

The Ski Exchange team are great. The attention to detail and a no rush process provides you with boots that fit so you can ski all day, everyday.

January 30, 2026
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks so much Paul for your review - very appreciated.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina.
Ski Exchange

Rated 5 out of 5 stars

Great service

Ordered some skis and bindings over the phone and had great customer service and advice. Order arrived promptly and very pleased with my ski package at a very competitive price! Would definitely recommend.

January 28, 2026
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Liam for a great review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina.
Ski Exchange

Rated 5 out of 5 stars

Knowledgeable staff who were patient…

Knowledgeable staff who were patient and thorough. Took time to assess and understand the level of skiing and foot shape. Great range of boots to try.
The boots fit really well and work for me on the slopes.

October 3, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks so much for a great review Jennifer.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina.
Ski Exchange

Rated 5 out of 5 stars

Simply five stars

Simply five stars! Simon and team were so kind and helpful to me today. Remoulded my existing boot liners, very happy with the result. What a great company and a pleasure to work with - thank you.

January 19, 2026
Unprompted review
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks so much for your lovely review Lucy.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina.
Ski Exchange

Rated 4 out of 5 stars

Very knowledgeable staff and helpful to…

Very knowledgeable staff and helpful to find the right boots and the right fit.

December 27, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Natasha for a great review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina.
Ski Exchange

Rated 5 out of 5 stars

Fantastic individualized service

Fantastic individualized service! They attentively addressed both my and my daughter's concerns regarding ski boot fitting. Suggested a variety of boots to test and tailored them for the best fit. Highly recommended!

January 9, 2026
Unprompted review
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Hi Jennifer - thanks for a great review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina.
Ski Exchange

Rated 5 out of 5 stars

The guys there are very professional…

The guys there are very professional and know what they are doing. I also felt that I had a good and honest conversation regarding products, rather than the purpose of selling. They recommended products that are at my skill level and I felt comfortable with, rather than the most expensive on the shelf. The chap who helped me with my boots was James and I thank him for his support and integrity.

December 29, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Alan for a great review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina.
Ski Exchange

Rated 5 out of 5 stars

Just a fantastic boot fitting service

Andy who helped me find my replacement boots was superb. The fitting, checking and general help was fist class and they even checked the new boots in my ski bindings to be sure they were a perfect lock. Value was reasonable too. Would highly recommend and will be back again for my family’s ski equipment.

December 29, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks James for a great review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina.
Ski Exchange

Rated 5 out of 5 stars

Great experience for a first time…

Great experience for a first time ski’er getting a boot fitting. Andy was great, nice genuine guy.
We will be back again soon.

December 29, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Luke for a great review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina.
Ski Exchange

Rated 5 out of 5 stars

Purchased some boots from ski exchange…

Purchased some boots from ski exchange in store with the shells and liners heat moulded! First time trying them today in the alps and they are best boots I’ve had, would highly reccommend

December 27, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Great review - thanks Ben!

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina.
Ski Exchange

Rated 5 out of 5 stars

Great service and advice when buying ski boots

Great service from Andy; comprehensive assessment of my feet and lower legs, skiing ability and intensions, explained why he was suggesting the boots he did and so patient when I was trying on, umming and ahhing , then trying on again the various boots he suggested.

Now tried the purchased boots at an indoor slope, worked really well, looking forward to getting to use them on a mountain.

Given that Ski Exchange charge a minimal £1 to book a boot fitting I can’t imagine what extra you get when you pay significantly more for a boot fitting session, or why you would need it.

November 7, 2025
Unprompted review
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Graham for a great review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina.
Ski Exchange

Rated 5 out of 5 stars

Expert knowledge of ski boot fitting

All staff have expert knowledge of ski boots / ski equipment etc. My 3 student children have all had ski boots fitted and we have absolute confidence in the staff.

December 28, 2024
Unprompted review
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks so much for a great review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina.
Ski Exchange

Rated 5 out of 5 stars

Always great service

November 26, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks for a great review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina.
Ski Exchange

Rated 5 out of 5 stars

The ski boot fitting went really well

The ski boot fitting went really well. Am now looking forward to the new ski season.

November 26, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Tim for a great review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina.
Ski Exchange

Rated 5 out of 5 stars

Highly Recommend!

Had a fantastic experience with my first ski boot fitting.
The team were very welcoming with a huge knowledge base. They took me through the whole process from start to finish and all my needs in a ski boot were met. The price was spot on and was worth every single penny.
If you’re fed up of renting boots and having to swap them at the rental shop 2-3 times because they fit terribly, then The Ski Exchange boot fitting service is for you!

November 24, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Jack for a great review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina.
Ski Exchange

Rated 5 out of 5 stars

Extremely helpful and knowledgeable of…

Extremely helpful and knowledgeable of all products.
I would highly recommend them from hiring a hat to buying the full works.

November 24, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks for a great review Andrew!

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina.
Ski Exchange

Rated 5 out of 5 stars

Excellent customer service.

They spent a good number of hours fitting us out with all we needed in terms of boots, helmets, goggles and clothing. Will go back to kit out other family members.

November 24, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Dave for a great review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina.
Ski Exchange

Rated 5 out of 5 stars

Ordered on line

Ordered on line. Items delivered as indicated within the week . Had updates of the order when it was processed and out for delivery. Very good service.

October 31, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks for a great review Ian.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina.
Ski Exchange

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