SKIN 65Reviews 

110
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the helpfulness and prompt responses from the support team. Many people appreciate the speed and efficiency of the ordering process, with products often arriving quickly and securely packaged. The products themselves are frequently described as amazing, with reviewers noting their effectiveness and the real results they provide for various skin types. However, a small portion of people felt that while the service was excellent, a severe reaction to a product due to highly sensitive skin was experienced. Additionally, some customers would have appreciated samples of other products to try, especially when new to a brand.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the speed and efficiency... See more

Product

Clients share positive opinions on product, with many reviewers finding the products to be amazing and... See more

Service

Customers had positive experiences with service, with many reviewers expressing their appreciation for the... See more

Customer service

Reviewers mention positive feedback about customer service, with many highlighting the professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

haven’t even used the product yet, but I just had to share how amazing the customer service was. I was struggling with registration and noticed a note saying to call for assistance. It was already p... See more

Rated 5 out of 5 stars

The best skin care company I’ve ordered from. It’s so hard to find Obagi Skin-Care in the UK but they stock everything and super fast delivery which is amazing. Officially converted to using them... See more

Rated 5 out of 5 stars

Hassle free ordering. Very fast dispatch of order. Securely packaged and trackable. New to Alumier brand so some samples of other products to try out would have been nice. Would order again from this... See more

Rated 5 out of 5 stars

The delivery was quick and everything was very efficiently done. The products are frankly amazing! This is the only time I have ever been complimented for my skin! My skin is dry and sensitive and the... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

110 reviews

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4.9

All reviews

(110)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really great experience

Really great experience. My order arrived quickly. They had kindly sent some free samples with my order but unfortunately they got damaged in transit. I emailed customer service and Rachel arranged for new samples to be sent out straightaway. I’m a very satisfied customer and I’ll be doing my business here again.

March 23, 2021
Unprompted review
Rated 5 out of 5 stars

Well packaged

Well packaged, very fast delivery compared to other Skinceuticals retailers. Would definitely recommend!

March 14, 2021
Unprompted review
Rated 5 out of 5 stars

Definitely recommend

I was unsure which products to purchase, emailed and had direct liaison with the doctor, he was very helpful. Delivery was well packaged and a free sample too. Excellent!

March 9, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. I found the three products I needed so easily and I really appreciated the free sample they sent me. A lovely bonus! The prices are great and, as i only use Skinceuticals creams, this is a life saver.
They were super quick and I've already received all the products I ordered, which was so much appreciated, as i needed them in a rush. Perfect. Thank you!

February 15, 2021
Unprompted review
Rated 5 out of 5 stars

Great products and service at unbeatable prices!

I am elated with my purchase and customer service from this company; the product arrived the day after I placed the order (super quick!) and was packaged really well. I have been unable to find these prices anywhere else. I’ve used the products and can already see a huge improvement to my skin. Thank you Skin 65 for making it possible for me to improve my skin so quickly at such an affordable price!

January 30, 2021
Rated 5 out of 5 stars

The best prices online amazing service

Brilliant website for all my
Skincare needs, beautifully laid out and product was so easy to find. I managed to order within seconds and my order is already on the way. I will be ordering again for sure, thank you for the amazing service and products Skin65

January 22, 2021
Unprompted review

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