Skinbunny Reviews 

899
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 400 reviews, reviewers had a great experience with this company. Consumers frequently report that the products give a noticeable tightening sensation and appear to make under-eye bags look less severe, with many feeling confidence boosted by the results they see. People also mention the routine products leave skin feeling smoother and fresher, which contributes to a lovely, glowing appearance on the face. However, some customers mentioned that the treatment wears off relatively quickly, sometimes lasting only a few hours, or that the product left a visible white or crusty residue after application. A small portion of people also felt that there were strict rules regarding pre-application skincare, such as avoiding moisturiser or certain foundations, to ensure the treatment is effective. Additionally, a minority of users experienced skin irritation, such as burning or developing sore patches after use, and some found no visible improvement in specific concerns like fine lines.

What people talk about most

Product

Clients share ambiguous opinions on product performance and usability. Many reviewers praise the tightening... See more

Quality

People report ambiguous experiences with quality, as feedback on the skin tightening and wrinkle-smoothing... See more

User experience

Consumers find user experience to be ambiguous, as opinions on the product are mixed. Many people report... See more

Delivery service

Users describe positive interactions with delivery_service, noting that orders generally arrive quickly... See more

Customer service

Reviewers mention positive feedback about customer_service, consistently praising the quick responses and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Was skeptical whether there would be a notable difference at first but thought it was worth a try. It does tighten the skin which you can physically feel and makes a marked difference whilst it's 'wor... See more

Company replied

Rated 4 out of 5 stars

I've just bought the Skinbunny eye tightening. So far so good it really does tighten up the undereye area. However, I shall wait to see if the product lasts until the end without clogging up in the... See more

Company replied

Rated 3 out of 5 stars

Whilst it was very good at tightening the skin around the eyes, it didn't do anything for my dark circles and my friend commented that it actually GAVE my fine lines. My main concern is my dark circle... See more

Company replied

Rated 3 out of 5 stars

While the under eye enhancer certainly does work, the rules for applying it are so restrictive that I'm not sure how often I will use it. Apply to clean dry skin - fine - but then no eye cream or mois... See more

Company replied


Company details

  1. Beauty Product Supplier

Written by the company

Home of the skinbunny under eye enhancer & facial contouring system. Here at skinbunny we feel that looking great shouldn't cost the earth, that's why we have worked hard to ensure that our products are packed with the absolute best ingredients and formulations whilst not breaking the bank. We're so confident in our products that we offer a no quibble 30 day money back guarantee! skinbunny.co.uk really is the one stop shop for all things anti aging, helping you to look your absolute best all of the time. As seen on ITV, Channel 4 & Sky.


Contact info

3.9

Great

TrustScore 4 out of 5

899 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(899)

358 reviews in the last 12 months

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Rated 5 out of 5 stars

My second try

I was going to complain about the residue after first trying it. However. . . I just had a go with the tiniest amount of product on a really small sponge, and it isn’t leaving residue at all. Effect is great and I think the problem is your recommending a ‘pea size’ amount (which was disastrous in my case).

April 13, 2026
Unprompted review
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Reply from Skinbunny

Hi Liz,

Thank you so much for mentioning this . I definitely say less is better as I have seen a few customers recently applying way too much .Its a delicate balance but is uber effective as soon as you get the application correct.

Rated 1 out of 5 stars

Very disappointed

Very disappointed. Followed the instructions and skin definitely feels tighter after application however the white residue looks absolutely ridiculous. The skin under my eyes was actually sore after removal so had to apply moisturiser frequently. Waste of money

April 3, 2026
Unprompted review
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Reply from Skinbunny

Hi Suzy,

Thank you for getting in touch . That is not the experience we wish for you. Please get in touch so we can resolve this issue for you . Contact Hello@skinbunny.co.uk

Rated 5 out of 5 stars

A little goes a long way

A little goes a long way with this product. I put a pea sized amount on the back of my hand as per instructions and gently swiped under each eye. You can actually feel it tightening. My initial order did not arrive, so I let Customer Services know and they were so quick to help and send me a replacement out. Thank you Nicky for your assistance. Loving it so far !

April 3, 2026
Unprompted review
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Reply from Skinbunny

Thank you so much!!

We are are so happy that you have mentioned the amount to apply . I think this is where some of our wonderful customers can sometime come to a bit of an issue, as it really does only need to be a tiny amount applied to get the correct results. xx

Rated 3 out of 5 stars

Disappointing

To be honest... yes it works but....only for a few minutes then my eye bags are back! How on earth are people saying it lasts a few hours! Not on me it doesn't and yes im using it correctly 🙄. Quite disappointing.

March 28, 2026
Unprompted review
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Reply from Skinbunny

Hi Jane,

Thank you for sharing your experience. It honestly does last for hours, as we have a customer base most of which use it either daily or weekly. I think with any product on the market it can be down to various factors as to why it works better on some skin rather than others. I am happy to have a chat around everything with you. Please email me Hello@skinbunny.co.uk

Rated 1 out of 5 stars

Leaves a white residue

Leaves a white residue, under eye bags look worse. Should say when you order it is not serum or cream. A waste of money.

March 26, 2026
Unprompted review
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Reply from Skinbunny

Hi Jean

I am really sorry that you feel this way. It is really important that any issues are listened to and you find a satisfactory answer. I do have a solution for this issue. Please email me Hello@skinbunny.co.uk

Rated 5 out of 5 stars

Have had bad eye bags for about 10…

Have had bad eye bags for about 10 years. Was sceptical at first, but wow really impressed. Can feel it working. Lasts all day.

April 1, 2026
Unprompted review
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Reply from Skinbunny

Hi Scott,

Thank you so much for leaving a review. But more importantly we are so happy that you are getting these results. This why we do this .

Rated 5 out of 5 stars

Incredible results!

I was fascinated by the videos I saw online of the under eye serum so I decided to give it a go and WOW it is incredible. I watched my bags literally disappear in front of me! I did a little live video at the time so it's absolutely true it works! My mum has just ordered some too!

Also the customer service is top notch! Thank you JP and Skin Bunny!

*****

March 27, 2026
Unprompted review
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Reply from Skinbunny

Hi Tami,

Thank you so much for this amazing review. We do our upmost to provide you with the best products and service that we can. So when we see reviews like this it really makes us happy. I love our customer videos where I can really see our product working in real time.

Rated 5 out of 5 stars

It really works!!!!

Oh this stuff works!! I am dubious of absolutely everything and I bought this thinking it probably wouldn’t do anything but wow!! It does just what it says, smooths and tightens beautifully!! A+

March 29, 2026
Unprompted review
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Reply from Skinbunny

Hi Janey,

Thank you so much. It really does work !! We do understand the reluctance to believe in products .BUT not this one !!

Rated 2 out of 5 stars

Great if you want to have panda eyes

Whilst you cannot deny the tightening effect it has under the eyes, the chalky white residue it leaves is very disappointing. Even adjusting the amount used on the skin doesn’t stop the chalkiness left behind once the liquid has set. Wouldn’t purchase again, it makes you look like Donald Trump.

March 30, 2026
Unprompted review
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Reply from Skinbunny

Hi Robert.

I am sorry to hear this and no, not the expected result!! We obviously dont want you to have this experience so get in touch Hello@skinbunny.co.uk

Rated 5 out of 5 stars

This is an amazing product

This is an amazing product! I have tried other under eye enhancers but this is the only one that really works. Follow the application instructions & you’ll have smooth under-eyes with no residue. It really has given me so much more confidence, I don’t even bother with concealer now & it’s brilliant on frown lines too! A bottle lasts for ages & I can’t fault their customer service.
Highly recommended :)

March 24, 2026
Unprompted review
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Reply from Skinbunny

Thank you so much Liz.

It was a pleasure. Thank you for your lovely review and heres to many years looking after you .

Rated 5 out of 5 stars

Great item 💯will buy again

Fast delivery , great product, really works was shocked how well it does ,u only need a little bit , I was impressed with it

March 12, 2026
Unprompted review
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Reply from Skinbunny

Hi Sharon,

YOU are right!! it is very important that you do use a tiny amount to get the desired effect. Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

I was skeptical but….

I was skeptical about this under eye treatment after trying other brands but this one definitely improves bags and wrinkles around the eyes. Lasts for around 6 hours for me and definitely improves that tired eye look. My wife was also impressed by the results.

March 14, 2026
Unprompted review
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Reply from Skinbunny

Hi Darren,

Thank you so much for your review. I love the fact that it is a product for everyone . It does work and has a noticeable difference. We are really pleased that you have had correct result with the under eye serum.

Rated 5 out of 5 stars

Wow - Genuine money back guarantee!

So the high score for this review isn’t actually about the product, it’s about finding a company that stands by a 30 day no questions asked money back guarantee!

Lots of people clearly love this product. For me not so much as I had some skin aggravation from it. You can’t please everyone, fair enough. Rang Skin Bunny customer care to share this with them and just like that, they just asked me to send it back and they’d give me a refund.

And today I have a refund, no questions asked like they advertise. Delivery has been deducted, not sure if I paid for that or if it was free and had to pay postage to return, but bearing in mind I had used the product for a week I’ve got the majority of my money back.

Anyone looking at the reviews wondering if they’re genuine or not, I’d say give it a go. Genuine company who stand by their product and customer service!

March 12, 2026
Unprompted review
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Reply from Skinbunny

Hi Lynn,

Thank you so much for your lovely review, Although it sometimes isn't right for everyone we still want your experience to be positive with us . We do pride ourselves on looking after our customers as that is what akes a business . Thank you again we really appreciate you .

Rated 1 out of 5 stars

Absolute rubbish & a scam

It does leave a white residue on the skin. So don’t be fobbed off when they say it doesn’t. Also you don’t get a refund cause they don’t respond to refund requests. Absolute scam.

March 11, 2026
Unprompted review
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Reply from Skinbunny

Hello,

If you would like to get in touch to request a refund we are more than happy to refund within the 30 day period. In regards to the white residue that is easily resolved with correct application. Please get in touch I would be happy to talk with you Hello@skinbunny.co.uk

Rated 5 out of 5 stars

Skin bunny .. 😃

Was pleased with the results from this product, you can feel it then tightening the skin around your eyes!! It really does work.

March 2, 2026
Unprompted review
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Reply from Skinbunny

Hi Julie,

Thank you for taking the time to leave a review and yes it does work and we are so happy you are getting the desired affect x

Rated 5 out of 5 stars

Absolutely amazed at the results from…

Absolutely amazed at the results from this product. Something that actually does what it says! No problem with order arrived really quickly 😁

February 27, 2026
Unprompted review
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Reply from Skinbunny

Hi Julie.

Lovely to hear from you, and really pleased that you are getting the desired results !! Thank you for taking the time to leave a review for us x

Rated 5 out of 5 stars

Yes it does work!!!

Yes it does work!!!! Less is more!!! Absolutely brilliant product!!! My wife is now using it too!!! Love Love Love!!!

February 19, 2026
Unprompted review
Skinbunny logo

Reply from Skinbunny

Hi Lynne.

We love your enthusiasm we really do .More of this please !!!

Rated 4 out of 5 stars

You could feel the skin tightening…

You could feel the skin tightening within minutes and it did work really well.
It does occasionally leave a white residue which it mentions on the instruction leaflet and states how to deal with it.
Definitely a product I'd purchase again

February 14, 2026
Unprompted review
Skinbunny logo

Reply from Skinbunny

Hi Julia,

Thank you so much for your lovely review. I think its important also to mention as you have the chance of residue as it is easily resolved.

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