Prices are great and genuine products sent. Main issue is subscriptions are sent without any prior notice (60 days after signup and no check if I actually need the product yet) and no customer service... See more
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I recently switched from Snapfish to Shutterfly. I make a photobook every year for our two grandchildren. I got so upset trying to use Snapfish I switched and am happy to say I am thrilled with th... See more
No hassle process. Discount was given automatically without having to sign up for anything. Very intuitive website. Check out was easy and delivery was really quick. The product I received was well pa... See more
I was able to purchase a 16.9 oz bottle of Dermalogica ultra calming cleanser from SkincareEssentials for the same price that Ulta was selling their 8.4 oz bottles. Not only did I get twice the produc... See more
Company details
Written by the company
SkincareEssentials is your premier destination for prestige, professional-grade skincare and haircare typically only found in your dermatologist's office, luxury spa or salon.
Contact info
P.O Box 1172, 07620, Alpine, United States
- 800-909-6696
- info@skincareessentials.com
- skincareessentials.com
3.9
Great
8K reviews
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I cancelled my subscription a couple…
I cancelled my subscription a couple months ago and I was still charged and I can't get through to anyone to refund my money and not send the products
July 16, 2026
The product came very quick
The product came very quick, sale was great, amazing service.
July 15, 2026
Good price
Good price. Easy to order. I had to cancel a subscription a month ago because I had surplus supply. So easy to work with. Canceled my order and subscription. I will continue to order skin care products because they have fantastic customer service
July 16, 2026
Love this (new to me) company
Love this (new to me) company. I can get what I want and need here.
June 26, 2026
This company has the worst customer…
This company has the worst customer service I’ve ever experienced… You cannot get anyone on the phone, no one returned your phone calls. I have an order that I placed 11 days ago that has not shipped yet and the minimal tracking I have been able to do just shows it sort of in limbo and cyberspace. So they owe me $120 or product on that order and then they sent me a subscription order without asking first if I wanted the product and I return that through USPS using the label they sent me and I’ve never gotten any sort of confirmation that they have received that and that was like $175 that they still owe me. Who knows what will happen with that, fortunately, we have enough buying power with our Visa card that they will credit the charges on both to us.
July 16, 2026
Unprompted review
I was a little skeptical because it…
I was a little skeptical because it felt too good to be true but I used a 30% off coupon AND my FSA card to purchase a product. It was at my house within two days. Really incredible service
July 9, 2026
Easy and professional.
July 16, 2026
I made an error in my order
I made an error in my order. I sent an email and the support team got back to me within minutes canceling my order so that I can reorder the correct product. Great customer service!
July 16, 2026
I didn’t get my discount in
I didn’t get my discount in: welcome35 and the was charged 5 extra dollars. You make it impossible to cancel the order.
July 16, 2026
Customer service needs improvement
I emailed customer service regarding an issue with my order. They replied requesting pictures which I quickly sent to them. I have not heard from them since then despite sending messages and calling them. What a shame. I thought I found a new retailer who I could order all my skincare products from.
July 3, 2026
Never shipped
July 16, 2026
Love the discount
July 16, 2026
The item I ordered was out of stock and they still took my order
I ordered a ZO product. After about five days, it hadn’t shipped, so I reached out to customer service. I was told the product wasn’t in stock and would not be in stock until the following week. I asked to cancel the order and receive a refund.
I did receive the refund for the product, but not for a shipping fee. Had I known the product wasn’t in stock, I never would have ordered it and am out $5 for nothing. If a product isn’t in stock, it shouldn’t be listed as available for purchase on the website. Plain and simple.
July 9, 2026
Great price and fast shipping!
July 16, 2026
Absolutely love this product
Absolutely love this product, makes my skin super smooth and can’t wait to see results the longer I use it . I would definitely recommend
July 9, 2026
Very quick delivery and easy to order
July 9, 2026
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