I love your products! I recently had a facelift with a phenal peel (caused much redness and dry skin) I used your skinceuticals discoloratuon defense, hydrant quotidien and evening triple lipid resto... See more
Company replied
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See what reviewers are saying
Always great selection and timely delivery. I’ve been a customer for a long time. I ordered today because of an email offer of MYSTERY discount at checkout. However, when checking out, system said the... See more
Company replied
VINDICATED! I wrote a review called “Duped” with a two star rating recently because I had not received the discount offered. Within 24 hours I was contacted by SKincareRx that the amount would be... See more
Company replied
I've made many purchases and everything I've purchased through SkinCareRx has been of excellent quality. I received everything quickly and it's well packaged (never received anything broken). I do a... See more
Company replied
4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great experience with your website and there was a 25% coupon!
Great experience with your website and there was a coupon of 25%!
December 10, 2022
Reply from SkinCareRx
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from SkinCareRx
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
the customer service was terrible
the customer service was terrible. My order was delivered but not to my address. I contacted customer service a few times already. I've submitted all the docs they required. It's been more than a week and still no response.
November 21, 2022
Reply from SkinCareRx
Hello They,
Thank you for your review.
I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Taking a look at your account, I can see that this matter has now been resolved by our Customer Service team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Liam
Great price and quick in and out.
December 5, 2022
Reply from SkinCareRx
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Shopping is simple and fast
Shopping is simple and fast! There are many types! Mainly cheap!
December 1, 2022
Reply from SkinCareRx
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Great Discount on Fav Products
I was so happy to see the great discounts on a couple of my favorite products. The on line purchase was super easy and I loved that the discount code actually matched the offer sent via email. So many times you get to the checkout and find out the discount code advertised doesn’t apply. Very satisfied with the entire process as I hadn’t used Skincare RX in a long time!
November 28, 2022
Reply from SkinCareRx
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
I have been using this site for many…
I have been using this site for many years, and have been very happy with the products and the speediness of delivery. Recently I had a question about a shipping fee, and customer service immediately responded to my concerns. Thank you!
November 27, 2022
Reply from SkinCareRx
Hello Laraine,
Thank you for leaving your review.
I am very sorry to hear that you had been charged shipping for your recent order and I appreciate the disappointment this may have caused. I have sent a message via your account to assist you further with this matter.
I look forward to getting this resolved.
Kind regards,
Amy
Ashlyn really gave more information on…
Ashlyn really gave more information on a lost package that I’m trying to track that I never received . Hopefully I can get answers soon 🙏Thank you for your assistance.
November 28, 2022
Unprompted review
Reply from SkinCareRx
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
There was no way to reach customer…
There was no way to reach customer service and I had questions. Chat not available and phone number not found anywhere!
November 26, 2022
Reply from SkinCareRx
Hello,
Thanks for leaving your review.
I am so sorry to hear that you had been unable to contact our Customer Service team, during your recent shopping experience and I understand the disappointment caused. I have been in touch via your account to assist you further with this issue.
I look forward to resolving this for you.
Kind regards,
Amy
I was offer $10 off filled in the…
I was offer $10 off filled in the blanks was redirected and redirected it was a big waste of time .
I love the product I ordered but your website doesn’t make getting a good deal possible
There was no way to communicate without filling out more lines of information
November 26, 2022
Reply from SkinCareRx
Hi Lynne,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind Regards,
Stephen
I chose items on the For Sale list…
I chose items on the For Sale list thinking I'd have 20% off based on your website.
Very disappointed the items I chose from the For Sale list were just 5% OFF.
A BIT misleading advert, No?
November 25, 2022
Reply from SkinCareRx
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Reply from SkinCareRx
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact our Customer Services Team, and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Love PCA products
Navigating the website is simple and very easy checkout. And love it even more when I can get PCA 20% off.
November 23, 2022
Reply from SkinCareRx
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Very Happy Customer
I've made many purchases and everything I've purchased through SkinCareRx has been of excellent quality. I received everything quickly and it's well packaged (never received anything broken). I do appreciate the emails letting me know when a product line is having a sale!
November 22, 2022
Reply from SkinCareRx
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from SkinCareRx
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from SkinCareRx
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
It's the best
It's the best. The delivery is fast and they have what I'm looking for. And it's always less expensive.
November 20, 2022
Reply from SkinCareRx
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Great prices
November 20, 2022
Reply from SkinCareRx
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Kirstin Florian
I love Kirstin Florian and you have many products but seldom have Neroli Water and today there was no 24 hour rehydrating moisture cream. Otherwise great!
November 17, 2022
Reply from SkinCareRx
Hello Cheryl,
Thank you for taking the time to leave your review.
We value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Kind Regards,
Jane
Beware! Scam
On October 18, 2022 I reached out to SkinCareRx to request a refund of $78.18 because the moisturizers that I purchased on September 30, 2022 were breaking out my face. I was told that I would receive a reply within 3 business days. I reached out to SkinCareRx again on October 30, 2022, and again on November 8, 2022. Each time, SkinCareRx responded that they would let their quality team “investigate” and would get back to me in the next 3 to 5 working days. To date, I am still not getting any results to obtain a refund. I think this business is a scam. Beware!
October 18, 2022
Unprompted review
Reply from SkinCareRx
Hello,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved, however at present I am unable to locate your account. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Amy
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