skinChemists Reviews 148

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers had a great experience with this company. Customers consistently praise the products, noting their effectiveness in improving skin appearance and texture, with many experiencing positive results like moisturized and firmer skin. The quality of the items is frequently highlighted, with people appreciating the luxurious feel and pleasant scents. Reviewers also commend the fast and efficient delivery service, often mentioning that products arrive quickly and are well-packaged. However, some customers experienced issues with orders not being shipped, emails going unanswered, and products causing allergic reactions or not meeting quality standards. There were also concerns about the value for money and occasional problems with delivery times, despite paying for expedited shipping.

What people talk about most

Product

Consumers find product to be positive, with many praising their effectiveness in moisturizing and improving... See more

Quality

Users describe positive interactions with product quality, with many reporting that products absorb easily,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Price

Reviewers mention ambiguous feedback about price, with some expressing dissatisfaction over unexpected... See more

Order

Customers had ambiguous experiences with order, with some reviewers praising the ease of ordering and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Product was delivered very quickly, in a day or so. I have used it now for less than s week and ot seems to be good one. Absorbs easily to my skin and no allergic reaction. I am happy so far

Rated 4 out of 5 stars

Skin Chemists products have been my favourites for many years. Do you want to look younger with brighter, more supple skin? Buy their products and you won't regret it.

Rated 4 out of 5 stars

The eye serum is nice. It looks like a clear gel, but becomes more watery when put on the skin. It’s ok, but I haven’t noticed a change in my fine lines yet, though it’s early days.

Rated 4 out of 5 stars

I love the skin research range. I use the serum and it’s very good and helps my dry aging skin. I always buy at a discounted price but the products I have tried have been good so far.

Company replied


Company details

  1. Health and Beauty Shop

Written by the company

Discover SkinChemists luxury skincare recommended for those looking for anything between gentle exfoliation or combatting fine lines & tough wrinkles. Home of the Youth Series, Wrinkle Killer, Bee Venom, Rose Quartz ranges.


Contact info

4.0

Great

TrustScore 4 out of 5

148 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I’m really struggling now to leave any…

I’m really struggling now to leave any more reviews as I’m really stuck for words, how many times can I write that I’m very happy with this company and it’s perfect products?
I don’t want to repeat myself but I’ve been happy with skin chemist for over last 8 years at least. So basically keep it up but I can’t criticise you about anything bar say well done.

July 4, 2022
Unprompted review
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Reply from skinChemists

Thank you so much for your kind words! We’re thrilled you’re enjoying our products. Your support means a lot to us and inspires us to keep creating skincare that you love.

Rated 5 out of 5 stars

Excellent

Excellent! The products are all amazing, I have been using them for a while now and I can see the diference in my skin! Really fast delivery and very good customer service!

July 4, 2022
Unprompted review
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Reply from skinChemists

Thank you so much for your kind words! We’re thrilled you’re enjoying our products. Your support means a lot to us and inspires us to keep creating skincare that you love.

Rated 5 out of 5 stars

Wrinkle killer..oooh impressed

I have been using the wrinkle killer spf 30 face cream. I ordered on the evening and received with 36 hours. It was packaged well and communication was great. I have been using this product for just over a week now. I was expecting it to leave my skin greasy but it soaked in beautifully and my wrinkles dont seem to be so full on. My skin is hydrated and protected with the spf.

July 4, 2022
Unprompted review
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Reply from skinChemists

Thank you so much for your kind words! We’re thrilled you’re enjoying our products. Your support means a lot to us and inspires us to keep creating skincare that you love.

Rated 5 out of 5 stars

I ordered the Retinol Facial Serum and…

I ordered the Retinol Facial Serum and loved it.
After your usual Cleansing Routine you only need a small amount and it will leave your skin so soft smooth and even.
I will definitely be ordering this again.

July 4, 2022
Unprompted review
skinChemists logo

Reply from skinChemists

Thank you so much for your kind words! We’re thrilled you’re enjoying our products. Your support means a lot to us and inspires us to keep creating skincare that you love.

Rated 5 out of 5 stars

Trustworthy Skincare!

I’ve been using Skin Chemist products for a year. They have wonderful customer services staff who can help you with any questions about their products. My skin can be bad at reacting to new skincare, but Skin Chemists is gentle to use. I’m really impressed by their formulas and how my skin feels. Their hair serum has made my hair feel lovely and thicker too! I highly recommend this company.

July 4, 2022
Unprompted review
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Reply from skinChemists

Thank you so much for your kind words! We’re thrilled you’re enjoying our products. Your support means a lot to us and inspires us to keep creating skincare that you love.

Rated 5 out of 5 stars

I have been ordering from skin chemist…

I have been ordering from skin chemist for a while now, had quite a few products from them and I'm so happy with all of my purchases. I'm so glad I found the company and the prices are great too. I definitely would recommend giving them a try

July 4, 2022
Unprompted review
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Reply from skinChemists

Thank you so much for your kind words! We’re thrilled you’re enjoying our products. Your support means a lot to us and inspires us to keep creating skincare that you love.

Rated 5 out of 5 stars

Very good experience

Very good experience. The Order was delivered fastly and the eye serum is great. I love it and Uwe it twice a day. My eyes look more awake and little wrinkles disappeared.

July 4, 2022
Unprompted review
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Reply from skinChemists

Thank you so much for your kind words! We’re thrilled you’re enjoying our products. Your support means a lot to us and inspires us to keep creating skincare that you love.

Rated 5 out of 5 stars

It is a wonderful product

It is a wonderful product. My skin looks so good with the Collagen I bought. I think it's a very good lab. I also have retinol, I'll try this later. My skin looks great after a week using the 5% collagen serum.

July 4, 2022
Unprompted review
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Reply from skinChemists

Thank you so much for your kind words! We’re thrilled you’re enjoying our products. Your support means a lot to us and inspires us to keep creating skincare that you love.

Rated 4 out of 5 stars

Good customer service & product

I purchased a Rose Quartz moisturiser and it arrived open with a horrible smell. I contacted customer service and they replied within the same day and sent out a replacement which arrived within 3 days. The new product was amazing and very hydrating on the skin. Apart from the first order that came the product was good and customer service brilliant

September 21, 2021
Unprompted review
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Reply from skinChemists

Thank you so much for your kind words! We’re thrilled you’re enjoying our products. Your support means a lot to us and inspires us to keep creating skincare that you love.

Rated 5 out of 5 stars

Best mascara…

Just purchased the black waterproof mascara . Wow what a mascara. My lashes look so long now. Never before have my lashes looked so good. Best one I have purchased to date. Would highly recommend

June 9, 2021
Unprompted review
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Reply from skinChemists

Thank you so much for your kind words! We’re thrilled you’re enjoying our products. Your support means a lot to us and inspires us to keep creating skincare that you love.

Rated 2 out of 5 stars

Awful smell !!!!! I was tempted by the hefty discount

I wrote this review May 2021 and I got a reply today 4years and 3months later. Well I’m speechless by the reply and the speed of customer service. Over 4 years well well well !

I was tempted by the hefty discount, I ordered, it arrived quickly, I was thinking I had found a gem. Sadly it stops there. The day moisturiser arrived, I removed the top, no foil seal to protect the ingredients so there’s no guarantee this product had already been used, it’s thin, runny, the smell is horrendous, reminds me of cat urine, I washed it off but I can still smell it. We live in a world with many many skin care brands offering us great products, sadly this does not happen here and it is very disappointing and I can now see why you get a hefty discount. I would never pay full price for this rubbish. I give them 2 stars for delivery and the product is now in the bin.

May 7, 2021
Unprompted review
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Reply from skinChemists

We’re really sorry to hear about your experience – this is not the standard we aim to provide. We’d like to make things right as quickly as possible. Please email us at helpdesk@skinchemists.com with your order number, and our team will rectify this straight away.

Thank you for your feedback – we really appreciate the chance to improve.

Rated 5 out of 5 stars

Lovely hydrating products for the skin

I have had several skin care products from this company and haven't been disappointed. The day and night moisturisers are lush and hydrate my skin wonderfully. The skin serum is so nice and all of the products make your skin feel refreshed, hydrated and glowing.

March 28, 2021
Unprompted review
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Reply from skinChemists

Thank you so much for your kind words! We’re thrilled you’re enjoying our products. Your support means a lot to us and inspires us to keep creating skincare that you love.

Rated 3 out of 5 stars

I have bought the Skin Chemist Pro…

I have bought the Skin Chemist Pro Expert Day Moisturiser. On a whole I think it’s a nice cream except the smell. I honestly think it smell like a cat urine. It’s such a shame because I like it otherwise. But the smell is absolutely revolting 🤢

March 25, 2021
Unprompted review
skinChemists logo

Reply from skinChemists

We’re really sorry to hear about your experience – this is not the standard we aim to provide. We’d like to make things right as quickly as possible. Please email us at helpdesk@skinchemists.com with your order number, and our team will rectify this straight away.

Thank you for your feedback – we really appreciate the chance to improve.

Rated 1 out of 5 stars

Two missing ordered no refund

I have ordered two orders from skinchemist and never received either one. I wrote to find out about my first order and customer service canceled my second order and said I would get a refund. I didn't want to cancel anything I just wanted to know where my order was. Now my first order is missing my second order is canceled and I still haven't recieved a refund. I was really excited to try this company, now I am just disappointed

March 4, 2021
Unprompted review
skinChemists logo

Reply from skinChemists

We’re really sorry to hear about your experience – this is not the standard we aim to provide. We’d like to make things right as quickly as possible. Please email us at helpdesk@skinchemists.com with your order number, and our team will rectify this straight away.

Thank you for your feedback – we really appreciate the chance to improve.

Rated 5 out of 5 stars

AMAZING SERVICE

AMAZING SERVICE, I WASN'T EXPECTED TO BE SO GOOD!

February 25, 2021
Unprompted review
skinChemists logo

Reply from skinChemists

Thank you so much for your kind words! We’re thrilled you’re enjoying our products. Your support means a lot to us and inspires us to keep creating skincare that you love.

Rated 5 out of 5 stars

wrinkle killer cream…

I purchased the wrinkle killer cream absolutely amazing on the first use. Bargain price too, I love it and will be buying more.

February 20, 2021
Unprompted review
skinChemists logo

Reply from skinChemists

Thank you so much for your kind words! We’re thrilled you’re enjoying our products. Your support means a lot to us and inspires us to keep creating skincare that you love.

Rated 5 out of 5 stars

Skinchemists retinol moisturiser is…

Skinchemists retinol moisturiser is impressive. I've always had an uneven skin tone and an increased number of brown patches over the years. It's the best cream I've come across, as well as reducing fine lines it gets rid of redness and leaves skin soft.

February 17, 2021
Unprompted review
skinChemists logo

Reply from skinChemists

Thank you so much for your kind words! We’re thrilled you’re enjoying our products. Your support means a lot to us and inspires us to keep creating skincare that you love.

Rated 5 out of 5 stars

Excellent!!

Excellent!!
I knew the products I wanted. I ordered online, got a call within 1 hour to confirm my address and received my order within 24 hours ( incl free sample)

January 28, 2021
Unprompted review
skinChemists logo

Reply from skinChemists

Thank you so much for your kind words! We’re thrilled you’re enjoying our products. Your support means a lot to us and inspires us to keep creating skincare that you love.

Rated 5 out of 5 stars

Skin Chemist Rose illuminating glow peel off mask

I just try Skin Chemist Rose illuminating peel off mask,it's amazing.Now it will be my number 1 mask.Easy apply,and easy to remove.My skin usually rough and pores looks large,but after this mask skin so soft,glowing and pores looks clean and shrinked.I love this product,best of the best,you need try this.

January 25, 2021
Unprompted review
skinChemists logo

Reply from skinChemists

Thank you so much for your kind words! We’re thrilled you’re enjoying our products. Your support means a lot to us and inspires us to keep creating skincare that you love.

Rated 1 out of 5 stars

This stuff is cheap and nasty

This stuff is cheap and nasty. I purchased the snake venom in serum and moisturiser. Arrived in good time so that is what the one star is for. The RRP was over £100 on these products i paid around £50 ish. These arent worth a fiver. The products are extremely weak. I would say you pay for waht you get as £50 is quite cheap however even that is incorrect. I would never purchase or recommend this brand. Overpriced cheap products.

January 12, 2021
Unprompted review
skinChemists logo

Reply from skinChemists

We’re really sorry to hear about your experience – this is not the standard we aim to provide. We’d like to make things right as quickly as possible. Please email us at helpdesk@skinchemists.com with your order number, and our team will rectify this straight away.

Thank you for your feedback – we really appreciate the chance to improve.

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