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Rated 2 out of 5 stars

Bit disappointed. Used Skincity many times - always been really good. Ordered last Weds with 20% off site wide order - still being processed 4 days later! Emailed customer services - just said really... See more

Company replied

Rated 5 out of 5 stars

Wow! 10 out of 10! Didn’t expect anything, this has the only site having my favorite cream in mini version! 1) Ordered yesterday at night, today in the morning got my package! + free shipping 2) Pack... See more

Rated 1 out of 5 stars

Massive import duty charges which are not explicit on website, only a small notification (apparently) at checkout. Judging from below reviews they are well aware of this and continue to dupe customers... See more

Company replied

Rated 1 out of 5 stars

I always loved skincity. Unfortunately on my last order I got slapped with an unexpected customs duty charge. I assumed shipping was still via Sweden but it has now changed to the UK, which makes it t... See more

Company replied

Company details

  1. Health and Beauty Shop
  2. Beauty Products Wholesaler
  3. Beauty Salon
  4. Beauty Supply Store
  5. Cosmetics Store
  6. e-Commerce Service

Written by the company

Skincity is an online skin care clinic that offers a finely tuned selection of professional skin care products and makeup. Our unique concept shines through in the small details. Always having the most advanced skin care products on the market, unique tests with skin care analysis, carefully wrapped parcels, and free samples with each order gives you on-par service with a regular in-store visit. We are also extremely proud of our competent customer support, consisting entirely of certified skin care therapists.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

617 reviews

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1-star

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great customer service

After a mix up surrounding my order it was dealt with quickly and efficiently. The customer service is great and products did come very quickly. Looking forward to using my products.

April 5, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. I'm a first time customer and found exactly what l was looking for at a great price. Parcel came two days later, beautifully presented and with two lovely free gifts. This is a present for my daughter-in-law and l know she will love it. I'm delighted.

March 18, 2021
Unprompted review
Rated 5 out of 5 stars

Very happy with the service!

So happy with the service I received from Skin City!
I only ordered an item costing £5 (trial size as I wanted to test it before buying the full sized item) and I received some beautiful free gifts and even the postage was free.
Very impressed and will be a returning customer :)

March 18, 2021
Unprompted review
Rated 5 out of 5 stars

First stop when buying skincare

This will now always be my first stop when purchasing skincare. Their customer service today has blown me away. Not only have they helped me with a product range that has caused an allergy they have also offered me free future advice and support. Their response times are so quick. Brilliant company.

March 4, 2021
Unprompted review
Rated 5 out of 5 stars

Wonderful company!

I love SkinCity! Their products are priced at competitive prices and super fast delivery.
So glad I found Skincity. My new go-to company!

March 3, 2021
Unprompted review
Rated 5 out of 5 stars

How they can be so symphatetic with…

How they can be so symphatetic with customers? Foreo claimed that their product doesn't need to be recharged for 7 months. This morning I have found out that it's just about some products. This is very annoying because if they were more precise, I would have avoided to these ladies some probem. Foreo Espada needs more rounds... Despite of the fact that I was quite wrong they have been great: today they have sent me my Espada again (wich remain a great product) and many little treats. Girls I belong to you now. I can't wait to chat with you: I need advice for my next step 🥰. Foreo is working...

February 27, 2021
Unprompted review
Rated 5 out of 5 stars

Fast delivery & good prices

Fast delivery & good prices. Skincity are a verified reseller of brand such as Heliocare and skinceauticals.
Koheshi dolls are a cute bonus :)

February 21, 2021
Unprompted review
Rated 5 out of 5 stars

Cannot recommend highly enough

Cannot recommend highly enough! Product I wanted was markedly cheaper then anywhere else, it was delivered promptly and came with the most amazing free samples and free tote and makeup bag. I am blown away! Will use again for sure, really, really pleased

February 11, 2021
Unprompted review
Rated 5 out of 5 stars

Lovely

Lovely products and service if you want to love your skin! Skin Therapists are also amazing in advising what suits you.

February 1, 2021
Unprompted review
Rated 5 out of 5 stars

Really quick delivery

Really quick delivery, only ordered yesterday and came the next day! Pretty packaging and cute little skincare bag came for free, hopefully will love my products! Thank you

January 28, 2021
Unprompted review
Rated 5 out of 5 stars

The best ever!!

I would like to say they are the best! The best company ever! Delivery is super super fast, I've order 2pm one day, the next morning I have received my products! The packaging is so lovely! Makes me happy every time! The products are high quality. 100% recommend! Best best best!! Thank you!

January 27, 2021
Unprompted review
Rated 5 out of 5 stars

Very good products that you can not…

Very good products that you can not find easily in other places. Super happy with the service: fast delivery and super cute gifts and sample proves were included in the package. Definitely one of my preferred places to buy beauty items.

January 26, 2021
Unprompted review
Rated 5 out of 5 stars

Good experience

Ordered a few products now and they have been delivered quickly and well packaged. The only product that was delayed (over Christmas period) , I received prompt communication regarding the delay. Will continue to use skincity

January 23, 2021
Unprompted review

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