Ordered on 15th June, parcel marked as being delivered on the 22nd June when I have not received this order. Absolutely impossible to follow up as to where the parcel may have been delivered. Paid in... See more
Company replied
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See what reviewers are saying
The company gave me wonderful communication, and expedited shipping… the issue is MY country, the United States. I still have not even received my product because of tariff coding, FDA clearance etc.... See more
Company replied
I just gave this skincare company a go, and I'm genuinely impressed. My stuff arrived super quick, and it was spot-on for what I needed. What really got me was how much cheaper it was - four tim... See more
Company replied
I have had many treatments with Magda I would not go anywhere else Magda talks you through everything step of whatever treatment she is giving, her knowledge is outstanding, Magda is a lovely pers... See more
Company replied
Company details
Written by the company
We are Official Distributor of the most spectacular and unique brands for Beauty & Aesthetic professionals, as well as Skincare Lovers. We offer the highest quality, innovative technologies, authentic, safe and effective products. We are the team of Accredited Trainers of Stayve BB Glow Micro-needling Therapy System. We provide certified, CPD accredited, insurable training courses for professionals.
Contact info
25 Leeming Road, Borehamwood, WD6 4EB, Hertfordshire, United Kingdom
- 00447900321086
- info@skinlaboratory.uk
- skinlaboratory.uk
3.9
Great
196 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
I used my skin had itchy and too much…
I used on my face didn't suit me my face had itchy and much dryness due to used this product.
October 25, 2025
MISOLD POSTAGE
MISOLD POSTAGE
Paid extra for Tracked24 delivery and they sent it 1st class signed for.
Needed this quickly and it’s now missed the date.
Rather annoyed as 1st class signed for wasn’t what I paid for.
Have emailed to try and get a refund on the postage, but haven’t yet had a reply.
October 18, 2025
Unprompted review
Fast delivery and well packaged
Fast delivery and well packaged. Same cleanser I get from my aesthetician half the price
October 4, 2025
Reply from skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
Very fast delivery!!
Very fast delivery!!!
I read reviews here and kinda worried about shipping time but they deliver it so quick. Placed an order at 9am on 1st Oct and got it the next day!! I’m surprised and will order more. Thank you
October 2, 2025
Unprompted review
Reply from skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
Fast reliable delivery
Fast reliable delivery
I have ordered twice now and experienceed nothing but stellar delivery and communication!
September 9, 2025
Reply from skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
They did ship it fast although I had to…
They did ship it fast although I had to pay an extra $50 to be delivered and I didn’t know about that. I was disappointed.
August 28, 2025
Reply from skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
Brilliant service
Brilliant service
Good value.
Totally recommend I'll be a returning customer:)
August 13, 2025
Unprompted review
Reply from skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
Reply from skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
Happy customer
Quick delivery, great communication and fantastic items. Very satisfied customer
August 4, 2025
Unprompted review
Reply from skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
Communication and out of stock products
kinlaboratory
I had some issues with communication, I had ordered something previously and they didn’t have the product so gave me a refund Immediately. Then I reordered everything with a change to one product, same brand but Nucleofill 25 instead of Nucleofill age. With 24hr delivery. I didn’t realise these were the same products just that they changed the name of it. However, skin laboratory offered all of these products with their new name and their old name in the “choose option” section. The problem was that they had my money for 2days it was meant to be 24 hr delivery I ordered on the Wednesday and they read the messages but didn’t reply till FRIDAY saying they were confused.
Then shouldn’t they have said straight away that is out of stock also, and not ignore my messages. No response for multiple days and no delivery made me a bit nervous as it was £131 and I needed the order for the next day and couldn’t order elsewhere until I had my money back. which they had done immediately with the original order. So I left feedback on trust pilot. I have since deleted and changed my feedback because they have refunded me. This is detailed and honest feedback. Maybe before ordering contact to see if they have got the product in stock. And skinlaboratory update your website more frequently.
It is a shame because I would like to use them. But the no communication thing when it’s on a fast delivery payment made me nervous.
July 23, 2025
Unprompted review
Great experience
Very fast delivery, received all the products I ordered in good condition.
Placed my order within 48 hours delivery but received it in 24.
Definitely will be ordering again.
July 13, 2025
Unprompted review
Reply from skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
Reply from skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
Reply from skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
Incredible customer service
I’ve had a very positive experience with this company. The director goes above and beyond, and the customer service is incredible. Best I’ve ever had actually.
June 24, 2025
Unprompted review
Reply from skinlaboratory.uk
Thank you very much. Lucy, you are a very good customer to us. You are helpful. You understand everything we hope. We keep dealing with you all the time. And many thanks for your lovely feedback. 5 ⭐️ for you
Skin laboratory team
Reply from skinlaboratory.uk
Thank you for taking the time to put the feedback just to let you know that the product is work depending on your skin.
And we do not have any problem with all our customer, and they never mention anything about our product. Thank you very much
Skin laboratory team
company shit…
They don't pay attention to what you tell them, they do what they think they should, they don't answer anything, neither in person nor through PayPal, and what's worse, they don't refund even if you return the order.
May 20, 2025
Reply from skinlaboratory.uk
Thank you for your time, and thank you for your feedback
Sorry, if you check your WhatsApp, you will see we contact you and you not respond.
And regarding the refund we sent you the order. And you receive it and your return back to us. And that case, we could not do anything to you, did one. You put calm to the paypal and because it's our term and condition, you are not allowed to return the product after 7 days, turn after that days. And when we receive the email from PayPal, we accept the refund for you.
skinlaboratory team
Reply from skinlaboratory.uk
Thank you for getting in touch regarding your order. We understand how frustrating it can be when a parcel is marked as delivered but not received.
After reviewing the tracking information on Royal Mail’s system, we can see that the item was delivered and signed for by someone identified as 'DWS'. Additionally, Royal Mail has provided a delivery photo as proof of delivery.
As all our parcels require a signature and are fully tracked, responsibility for the parcel transfers to Royal Mail once it is handed over to them. At this point, any delivery issues would need to be investigated directly with Royal Mail.
We recommend contacting your local delivery office with this information, as they may be able to offer more detail or assist in recovering the parcel. We're also happy to assist you in starting a claim if needed.
Please let us know how you'd like to proceed.
Kind regards,
Skin Laboratory Team.
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