The company gave me wonderful communication, and expedited shipping… the issue is MY country, the United States. I still have not even received my product because of tariff coding, FDA clearance etc.... See more
Company replied
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See what reviewers are saying
Delivery is fairly fast and products are good quality and good price but they never have anything in stock. And they dont update there website when products are out of stock for months. They just mess... See more
Company replied
I just gave this skincare company a go, and I'm genuinely impressed. My stuff arrived super quick, and it was spot-on for what I needed. What really got me was how much cheaper it was - four tim... See more
Company replied
I have had many treatments with Magda I would not go anywhere else Magda talks you through everything step of whatever treatment she is giving, her knowledge is outstanding, Magda is a lovely pers... See more
Company replied
Company details
Written by the company
We are Official Distributor of the most spectacular and unique brands for Beauty & Aesthetic professionals, as well as Skincare Lovers. We offer the highest quality, innovative technologies, authentic, safe and effective products. We are the team of Accredited Trainers of Stayve BB Glow Micro-needling Therapy System. We provide certified, CPD accredited, insurable training courses for professionals.
Contact info
25 Leeming Road, Borehamwood, WD6 4EB, Hertfordshire, United Kingdom
- 00447900321086
- info@skinlaboratory.uk
- skinlaboratory.uk
3.8
Great
186 reviews
Replied to 66% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
They are certainly the best
They are certainly the best. I recommend to everyone.
The perfect with original product.
April 24, 2026
Unprompted review
Reply from skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
Always out of stock
Delivery is fairly fast and products are good quality and good price but they never have anything in stock. And they dont update there website when products are out of stock for months. They just message you to say they dont have it every time. Quite frustrating
March 31, 2026
Reply from skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
Great Service
Great, efficient service. When the wrong product was sent, it was rectified immediately.
March 30, 2026
Reply from skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
The company gave me wonderful…
The company gave me wonderful communication, and expedited shipping… the issue is MY country, the United States. I still have not even received my product because of tariff coding, FDA clearance etc. so it has been almost a month now and was told it could take up to 90 days. So… US buyers be aware. I have never had issues like this with products used at my company, ordering equipment from Europe, etc. I am hoping to get my serums soon.
February 21, 2026
Reply from skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
Many thanks for you guys your customer…
Many thanks for you guys your customer service and the postage is five star i always ordering from you with 48 hours tracking and always I receive it with 24 hours 😘😘😘
February 16, 2026
Unprompted review
Reply from skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
Mega cool.thank you
February 7, 2026
Reply from skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
I paid for 48hr signed delivery and my…
I paid for 48hr signed delivery and my order was not sent out until 1 week later. I emailed twice and messaged on Instagram for an update but did not receive any response at all. Requested a refund for the postage that I paid extra for but have not received. Absolutely ridiculous service!
January 20, 2026
Reply from skinlaboratory.uk
Thank you for your time to write your feedback. Just to let you, we have a problem with our system.He's been down for more of then 10 days and we push our AT to fix the website and now you should receive your order
skin laboratory team
My order was cancelled and refunded 4…
My order was cancelled and refunded 4 days after I placed it with no explanation, the item I ordered was still showing as in stock on their website. No response from customer service via email. At least my money was refunded swiftly and thankfully the item I ordered was not urgent so I was able to order from elsewhere. Beware if you need stock quickly.
January 24, 2026
Reply from skinlaboratory.uk
Thank you for your time to write your feedback. Just to let you, we have a problem with our system.He's been down for more of then 10 days and we push our AT to fix the website and now you should receive your order
skin laboratory team
Ignored all emails WhatsApp messages…
Ignored all emails WhatsApp messages asking where my order was and when would I receive it as it was urgent would never use again
January 21, 2026
Reply from skinlaboratory.uk
Thank you for your time to write your feedback. Just to let you, we have a problem with our system.He's been down for more of then 10 days and we push our AT to fix the website and now you should receive your order
skin laboratory team
Ignored & missing parcel
I have been waiting all week for my package which I was told was distributed. Royal Mail tracking has not changed and I have sent multiple emails to this company and not had a single response. I did not order for fun I ordered because I am urgently in need of the product. There is no option for a refund no number to call, only an email address. I have been ignored all week and it is not acceptable.
January 20, 2026
Reply from skinlaboratory.uk
Thank you for your time to write your feedback. Just to let you, we have a problem with our system.He's been down for more of then 10 days and we push our AT to fix the website and now you should receive your order
skin laboratory team
Quick service
Thank you very much. My order was processed and delivered very quickly.
December 31, 2025
Reply from skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
Great service!
January 13, 2026
Reply from skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
Reply from skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
Can’t fault them!
Customer service is excellent as always from SkinLaboratory!
Super fast postage & quality products.
December 13, 2025
Reply from skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
Reply from skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
I used my skin had itchy and too much…
I used on my face didn't suit me my face had itchy and much dryness due to used this product.
October 25, 2025
MISOLD POSTAGE
MISOLD POSTAGE
Paid extra for Tracked24 delivery and they sent it 1st class signed for.
Needed this quickly and it’s now missed the date.
Rather annoyed as 1st class signed for wasn’t what I paid for.
Have emailed to try and get a refund on the postage, but haven’t yet had a reply.
October 18, 2025
Unprompted review
Fast delivery and well packaged
Fast delivery and well packaged. Same cleanser I get from my aesthetician half the price
October 4, 2025
Reply from skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
Very fast delivery!!
Very fast delivery!!!
I read reviews here and kinda worried about shipping time but they deliver it so quick. Placed an order at 9am on 1st Oct and got it the next day!! I’m surprised and will order more. Thank you
October 2, 2025
Unprompted review
Reply from skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
Fast reliable delivery
Fast reliable delivery
I have ordered twice now and experienceed nothing but stellar delivery and communication!
September 9, 2025
Reply from skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
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