Skinnydip London Reviews 

I ordered a phone case about a month ago and unfortunately the stickers started flaking on it which meant I had received a faulty item, I reached out to their customer support service which put me in touch with Amauche who quickly resolved my problem and issued me with a refund 🩷

Stay away from this brand. I placed an order on the 19th June and have received no updates for it. I have been ignored by their customer service team via Instagram, email and Whatsapp. Have had no refund, which has been requested on multiple occasions.

I inadvertently selected the incorrect case model when ordering for my iPhone and emailed customer support to request they ship the correct model instead.
Received excellent service from Poppie who advised the process and supplied all the details needed to return the incorrect item and a replacement was sent out on point of the return being dropped at the post office.

Amauche was wonderful in helping me by providing me quickly with a replacement to my faulty phone case. However, normal email servers did not respond and ignored my help requests!!

Gutted! I ordered two Disney jumpers next day delivery to take on holiday. Both arrived a few days late so wasn’t able to take either! I then returned one in May and still haven’t received a refund despite emailing and sending a WhatsApp message!

I haven’t left a review before but I feel like this was warranted as I feel totally robbed!!

We were very impressed with Amauche - she was incredibly helpful when returning an item of clothing.

I had an issue that I needed support with and Poppie was very helpful sorting this out for me in a timely manner

Customer service is great! Had my issue sorted within a few days by the lovely Aiysha! 🩷

Great customer support. Every top is a great design. I’m not a massive fan of the DTF design but this still looks ok

I placed an order on 14th June and paid £4.50 for 3-5 day delivery. Contacted customer service a week later as the item still hadn’t been despatched. Was told it could take 7-10 days in a generic email. I then received an email to say it had been despatched, but 5 days later and still nothing.

I emailed again on 2nd July for an update on my parcel. The “track your order” button on the despatch email has no link attached to actually track your order and when you go through your account it makes you download an app, which also has no tracking information.
In reply to my email for an update, I was told I had been refunded. Not one of my questions was answered and I had clearly stated in the email I wanted tracking info not a refund. I replied and have had no reply from the company since.

I will mention I was given a 20% off discount code for my next order. But when I went to use the code on the SAME item I had already ordered once, the price of the item had gone up (bare in mind I never bought it on sale, I paid full price) and I was paying the exact same amount with the discount, so what was the point?

Would never purchase from here again and will be sharing.

Amauche was very helpful and sorted my issue for me

Lottie was lovely!

LOVE my Skinnydip t-shirts, GREAT quality.

My parcel was marked as being delivered to the wrong house, but the parcel wasn't there. I messaged the Customer Services team, Lottie replied, she was super helpful, got my order re-sent and kept me updated along the way.

Will be ordering again.

Placed my order on 31st May, and received it on the 5th. Wasn’t to my liking as the cases expose the iPhone 17 camera panel so returned the order on 6th June. It arrived back with Skinnydip on the 8th June. It is now the 4th July and I am still waiting for my refund.

I’ve contacted them three times now, to be asked for my order details (which were sent) to be followed up with “Earlier this week we experienced a high volume of enquiries alongside significant delays with some Evri shipments. We understand how frustrating this has been, and we're sorry for the inconvenience.” What about the 2 weeks before that? It’s completely irrelevant and doesn’t even acknowledge my email.

Honestly I don’t often write negative reviews, but I’m at a loss over what to do right now. I’ve submitted a claim with my bank in the hope that I’ll get my money back.

I just think it’s ridiculous to hold my money for nearly a month for products I have successfully returned, it’s literally a breach of my consumer rights if we’re going to make a fuss about it.

You have all my details. If you’d like to discuss this further, feel free to actually email me back with a relevant response and solution.

I don’t usually write reviews but I feel I had to for this occasion. I’m very disappointed in the service I’ve received as I ordered a T-Shirt for a birthday present which took a really long time to come for almost £5 delivery and it was also printed in the wrong coloured writing compared to what it was supposed to be. I have contacted the customer service team and haven’t heard back in almost a week and need this to be sorted out for the recipient as I had to give it as it was. I won’t be ordering from Skinnydip again based on this occasion and the disappointing customer service.

Amauche Was super helpful when I hadn’t received a refund form a return and rectified the situation quickly. A***

After a part of my order went missing I contacted the team and Lottie was very helpful, she’s checked up and saw that the items were now out of stock so gave me the option to refund or get store credit
She responded quickly to each email

Had high hopes for this company but very disappointed! Ordered a t-shirt which took an age to come ( still saying not delivered on Shop ) returned as doesn’t fit using there preferred method and still waiting a refund ! Emailed several times to be fobbed off and told to wait 14 days ( twice ) I have and still no refund ! Avoid !!!!!

Skinny dip have some good quality items, at a fair price, but unless you’ve got lots of patience probably best to order somewhere else.
1st time I tried them, had issues with a return / refund, and trying to contact them for any sort of a reply was frustrating to say the least.
Decided to give them another shot as every company can have an off day, still waiting for part of my order, after the date estimated as latest delivery, which of course when it’s for a gift, and a specific date, becomes a bit frustrating…. Again.
And yet again, trying to get a reply, and a reply that actually answers your query, is nigh on impossible.
Dare say if you order and things are straightforward, it seems a great buy, unfortunately it’s said most companies true performance is shown when things don’t go as planned, and this is where Skinny Dip is in my experience very poor.
So in summary, unless you’re willing to risk late arrival, delayed refunds, and the inability to contact anyone quickly or with the capability to help when you need it, consider ordering somewhere else !

Returns process is utterly absurd. Customer service non existent. Repeating yourself dozens of times despite all the information being in the original email the bots are replying to. Cheap shirts with plastic prints. Don't bother.