Skinnydip London Reviews 

Had a problem with an order took a few months but lottie sorted it out really quickly and I appreciate that ,

First time I've bought from Skinnydip
And definitely won't be again, the delivery times are not what they advertise and they charge nearly £5 for delivery and still haven't dispatched the item for weeks now! I contacted customer support to be told to be patient! If you advertise a service and can't fulfill it then the least you could do is refund the shipping cost but there was no response when I asked for a refund and i still have no update on when i will recieve the item I've paid for! Very poor service and I won't be ordering from them again. I have been more than patient but this is so disappointing. You cannot contact anyone directly!, and talk to an actual person I've tried every way that was given as an option and there are very few might i add! and had no luck each time. I either get no response or it's a bot responding to you with the exact same wording each time. No business should be able to run like this it's completely unfair on the paying customer.

I emailed Skinnydip after having an issue with my order and I received an email back more or less immediately that evening and my problem was resolved easily and quickly with a lovely helpful girl called Poppie ! Excellent customer service Thank you

An item I ordered was unfortunately out of stock. However, the customer service I received from Lottie was brilliant and I was offered a full refund or a voucher for more than the item cost!

Love my skinnydip phone and laptop accessories! Plus when I had an issue, Lottie was so helpful and super quick with a solution. Lovely experience overall!

Had a minor issue with one of my jumpers, had a chat with Lottie and received 5* help, Lottie was very helpful., took time to listen and understand what my issue was and Lottie resolved the issue immediately , thanks for all your help Lottie
Donna lamont

Poppie really helped with quierys i had about my order

Order #2472410
I ordered two Disney pjs and one sweatshirt. Both pjs were amazing quality and value as I managed to get them at sale price. The sweatshirt came with some stains. I contacted Skinny dip as I wanted to return for an exchange and they refunded me straight away and said to keep the item. They responded straight away and were so kind and helpful.

Had a really bad time with this company. In one of my original orders, I was missing an item. This happened again. Both of these issues to their credit were amended which is why this is not 1 star.

Then I kept having more issues, though. I brought a phone charm that degraded in quality within a week, the white miffy charm turning patchy and gross. I then attempted to purchase a sweater and recieved the wrong one. This then happened to me two more times, and they stopped bothering to reply to me about it. I even feel silly for purchasing from them again and still getting the wrong item, fool on me for wanting it.

I am trying to return these items now without their support helping me, but I would not trust buying from them at all. I have tried to be very polite and understanding, but this is quite ridiculous at this point.

I returned an item in April and have tried contacting through numerous platforms and have had 0 response. I am due a refund and its ridiculous that you can not get a response back for an item you paid for! absolute joke!

My order was split in two. PJs arrived, which are great. Tshirt I didn’t have any info on. Emailed customer service and Aiysha got back to me really quickly! Very cheerful, sent me the tracking and I could tell I was speaking to a human and not an AI response - which a lot of companies are now doing. Quick efficient service that was specific to me. I look forward to receiving the tshirt!

I initially had a less than ideal experience with an item being missing from my order but in less that 12 hours, the customer support team were in touch and resolving it for my right away! Amauche was on the case, got a replacement sent out straight away 💕

Excellent customer service from Lottie & Amauche!! Thank you both for your help.

This is my third order in five years, and I’ve had a problem with every order. This time, two items have shipped and one is still outstanding a week later with no update or communication, and they’re impossible to reach on email. I have no idea how they’re still in business when they can’t seem to fulfil the most basic of e-commerce expectations.

Lottie has helped me so much and so fast!

She’s made me feel at ease that Skinnydip really do value their customers and will do everything they can to help!

Honestly some of the best customer service and communication I’ve received from a company!

Lottie was very very helpful and very kind as well, she answered all my questions in a very short time

I had an issue with an item being missing from my order, and I had a lovely customer service lady named Lottie, she sorted the issue quickly.

Great customer service from Amauche and beautiful phone case thanks for the help much appreciated

Amauche in the Customer Service Team was a brilliant help when I had issues with my student discount and processing a refund for the difference when there was an error with my order. They responded really quickly and were happy to help. Thanks :)

Would I buy from Skinnydip website again……yes, most definitely!
I ordered 4 T-shirts and two of the items I received were the incorrect colour, mistakes happen so I wasn’t too bothered.
I contacted Skinnydip via customer service and Aiysha was quick to respond and very helpful. Aiysha guided me through the process and has arranged for the correct T-shirts to be sent.
I’m currently waiting for my new products to
Arrive. Very excited to receive them!
I have bought many T-shirts and sweat shirts from Skinnydip London and I’m ashamed to say that I’m addicted. 🤭 The quality of the clothing is excellent and they wash very well too.
I would 100% recommend buying from Skinnydip!