Skinnydip London Reviews 

Order #2471936

I bought one of the phone charms from a 3rd party and within a few days it had completely lost its colour and just looked crap.

I got in contact with the customer service team on WhatsApp where Poppie was in contact with me and was extremely helpful with fast responses I was asked for photos of the product which I provided and I was asked to choose a replacement due to my one being out of stock. My replacement is now on the way after only contacting them 2 days ago.

Really fast customer service and also really helpful!

I made the mistake of quickly ordering at Gift Voucher, without signing into my account, and making a note of the order number etc. Of course then I couldn't find my confirmation email, so was at a loss of what could be done. I contacted customer service and explained the situation, gave them both of the email addresses it may have been listed under, and the date payment was made. After a couple days of questions / answers, my order was found, and re - sent to me (via email), which thankfully arrived safely! That will teach me, but so glad the company was proactive in sorting out my problem.

I returned a skinny dip parcel but I was never sent confirmation of this or a refund so their helpdesk, Poppie, was extremely helpful and quick to rectify and refund me within 2 days after I sent my problem. My order number was 1033937239 and if I have any other further problems in the future I would not hesitate to contact them as they are great.

ORIGINAL REVIEW, Skinnydip then fixed the issue, update at bottom:

I saw phone cases on the site for my wife and I. I’ve hadn’t actually heard of the brand, I wasn’t sure if they were a scam or something (I’ve been caught out a few times), but my wife informed me they were a premium brand. It was the most I’d ever spent on a couple of phone cases but I really wanted them. I also really don’t have a lot of disposable income as I don’t work, I am also chronically unwell and disabled. So, I’d been squirrelling away what I could for these cases for a while.

For myself it was an Adventure Time one, the show brings me a lot of joy and I love it. For my wife it was a Moomin one,

My wife’s one was totally fine and she loves it. But mines arrived with a clear printing error, in that it was printed too far to one side, leaving a much larger gap than there should be at one side, of about 4ish mm. Might not sound like a lot, but you can really see it. I was disappointed so I sent some pictures via the companies online form.

To be fair I got a swift reply, but they simply said ‘that’s how it appears online on the store, so there is nothing wrong’. They offered a refund. They clearly didn’t understand what I was trying to say at all. In the end I still really liked the case, and I didn’t want to return it. I took what they said as gospel and sort of thought, it must just be me.

However, this morning I thought I’d check the site again and the picture on the website absolutely does not show this fault. So, basically they haven’t listened to me and it feels like they’ve just tried to fob me off. I would write to them again now, but I shouldn’t have to. A customers concern should always be taken seriously in the first instance.

It seems like a small fault but when you’re paying top money for what is described as a premium product, you expect it to arrive as advertised.

So, I’m quite disappointed. I’ve now used the case for a few days and I don’t think they’ll take it back now anyway. But I wanted to write here as a warning to others who are unsure. The case is of very good quality though, they’re great cases, and my wife’s is great. But I guess if I purchase from them again it’s going to be a gamble, and an expensive one at that.

I gave this rating largely because despite the product being of a good quality, the printing was not and that it’s really the most eye catching and important part. As well as that for the Customer Services team to simply not understand or attempt to understand my complaint which was disappointing. I’m not sure if you can buy these cases in person, but that might be a better way to avoid getting one that is misprinted.

EDIT: I emailed Skinnydip and they were interested to hear about the issue in more detail, they sent out a replacement with no fuss and the new case is printed better than the original. They fixed it very quickly and with no fuss, however my only gripe; I shouldn’t have had to write a bad review to get that help in the first place. Still, great effort and I appreciate having a new case.

I always get my iphone cases from SkinnyDip as they protect my phone and camera really well.
Recently I received my new one with a scratch on it, I reached out to customer service and Poppie was amazing and very helpful and sent out a replacement straight away. ORDER #2469697

Customer service was amazing and prompt. Thank you Amauche!

Order number: 2466169

I had an issue with my phone chain but Poppie solved it within minutes! Very helpful and kind, will absolutely be shopping here again :)

Order #2465834

I just came by to say that the customer care I received from Amauche was top notch. Amauche was really helpful in regards my constant Whatsapp queries about my order. The goods I received were so cool and really good quality, especially the jumper. I will definitely order from Skinnydip London again (heaven help my credit card)!

Thanks again, Amauche 😁😁😁

With love and Cinnamoroll,
Ros(alinda) ❤️

Alessia was so very helpful and quick at sorting my query. Smooth process throughout and my query was solved efficiently. 5/5

Molly really helped me with my queries and solved my order ( #2463931 ) issues for me.
Thank you x

Recently received my order #2461932, Every phone case I have I LOVE!!! Customer service team are always helpful, and the cases are absolutely stunning!
Special mention to Amauche who solved my query this morning too. Thank you!!

Update:
After posting the below review, skinny dip has got in touch with me and resolved the issue - thank you, though I suggest that you look at improving the customer service communication system so that it doesn’t have to be taken this far and waste so much of the customers time and cause stress.

I used the contact form due to problems with the products that I ordered. I had an immediate response from them asking me to send them photos, which I did, no response, followed it up, no response. I then refilled in the contact form again with the same issue, got the immediate response again asking for photos, and when I replied with them, I was again ghosted. I had no choice but to return them paying for the return costs myself, where customer service should have arranged for this to be returned and refunded without incurring fees since the products were poor quality. Very unhappy as a long time customer of skinny-dip I haven’t had this issue before and has now put me off ordering from them again if their customer service is just going to be non existent and ghosting me. Really disappointed.

Really helpful customer support! Thank you so much for all your help!

I had some issues with receiving the wrong order (#2466939) but Amauche was super helpful in giving me the option to have a direct return and a replacement! Super quick and reliable customer service :)

Ordered 2 tops from Skinny dip for my sisters birthday (ORDER #2461779), had issues with parcel not arriving with no updates but emailed the customer support and Lottie helped sort it by forwarding my delivery image and it was over the neighbours gate, so a big Thankyou to Lottie. Tops are amazing. 😍🫶

I recently ordered a personalised phone case from Skinnydip London (Order #2467942). Unfortunately the print placement on the case I received didn’t quite match the approved design preview, so I contacted customer services with some comparison photos.

Ava from the support team was incredibly kind, understanding and quick to help. My concern was resolved almost immediately with a full refund, and the communication throughout was friendly and professional.

While I was disappointed initially, the aftercare and willingness to help genuinely turned the experience into a positive one. It’s refreshing to deal with a company that clearly values customer satisfaction and responds with empathy rather than arguments.

Thank you again Ava and the Skinnydip team 💖 I look forward to reordering!

Ridiculous delivery times. My daughter is waiting patiently for her iphone cover before she can use it. There were no updates on the delivery for days. Messaging on FB was ignored. I sent an email to complain about the delivery being 11 days after ordering once I finally received the tracking information and the response was to send me back the tracking link I had already used to quote the slowness of said delivery? No offer of a delivery charge reduction or it being waived. £4:50 delivery charge is ridiculous- that should cover next day signed for never mind 11 days for a phone cover. And they wonder why people use Amazon.

I placed order #2469044 on Wednesday, and received an email from Lottie in Customer Services on Thursday to let me know the case I ordered was no longer available but she gave me 3 options to rectify this and was so lovely and prompt in replies. Hopefully the Disney Princess case comes back in stock soon so I can reorder as my daughter will love it!

Received my order quickly enough but their customer service is awful. I’d ordered a phone case and screen protector, the screen protector is for the wrong phone. They asked for a photo of the item which I sent, since then nothing, I’ve asked them twice for updates no response.

Their delivery times are dreadful. This is the 3rd time I have ordered through skinny dip and it is definitely is not 3-5 working days, every time it’s a different excuse.