Skinnydip London Reviews 

Pyjamas l ordered didn't arrive. I contacted Skinnydip London to be told there were no pyjamas. Now, I'm trying to get a refund, but something very dodgy about the email in trying to reply to. No one's coming back to confirm they're going to send it. Think I've been scammed!

Everything came correctly and the costumer service was friendly!🩷

The customer service team at Skinnydip were amazing. This includes Amauche, Lottie and Ava that really helped me out with my order refund of a faulty product

Order number was #2432692

My order was stolen due to delivery issues(not company based). Amauche was extremely helpful in getting my order #2469575 re processed and a replacement sent out.

Thank you!!

I had to use the customer service due to my own error. The team were extremely helpful, they responded quickly and helped me resolve my problem. I dealt with Lottie, Alessia and Amauche. (All fantastic)
The quality of the products are great and I would highly recommend.
Order 2446972

Great customer service, Poppie is a certified legend

Jumpers were lovely but too small. Sent back with the intention of getting a refund then re ordering correct size. Tracking showed item received back to them 7th April. Everyime I messaged to chase i was given an automated email of wait 14 days. After telling them I was beginning a charge back on my credit as I was owed over £300, they refunded yesterday, 28 days, including 20 working days after they received it. Really unimpressed with the customer service and now won't be placing another order ever again.

My order (2467671) was placed 03/05. For some reason the details were sent to another email address that I dont use!!!!
I queried lack of order confirmation etc with Skinnydip. A lovely girl named Lottie dealt with me. She was fantastic! After trawling around her systems she found my order!!! Thankfully all is ok now. She was such a lovely, helpful and professional employee.
My experience was exceptionally positive. Will certainly use Skinnydip again....all thanks to Lottie

I ordered for the 1st time and the jumper i ordered was so lovely. Great quality and so pretty. But it arrived with a black mark! I was so sad. I emailed them with a picture, straight away replaced it. No more questions, customer service is amazing. Quick, straight to the point. Love this company, will be using again!
2467252

I have ordered from Skinnydip many times over the years with no issues at all. However, my recent experience has made me a bit wary of shopping online with them in future. I placed an order 7 weeks ago for 2 items. After a week I had received 1 of my items. After 2 weeks I heard nothing about my other item so reached out to customer support. I received a reply stating my item had been declared as lost and they would send a replacement. I received the order confirmation through for this but a couple of weeks later still no item. I spoke with customer support again, they said they would chase my order for me, heard nothing more after that. I reached out again today and received a response saying my refund had been issued. I am grateful to at least get a refund but I’m very disappointed that I didn’t receive my item because I was really looking forward to it and I’m a bit frustrated it took 7 weeks to get to this conclusion.

Exceptional service from lottie who dealt quickly and efficiently with my return issue. Friendly and professional service, thank you 🙏

Ordered a Wallace and gromit case. Didn’t hear anything for a while. I contacted customer service and was told it was a technical error and then a system error that failed to contact me, but my item was now out of stock. Despite it being printed to order and showing in stock on the website still. Waiting for a refund.

I've ordered mallows beauty for the last 4 years and I love the stuff. This was my first time ordering from Skinnydip London. The delivery was quick, I had it within a day, which is amazing! However on arrival the lid had come off and the product was over the inside of the bag. I understand this could have happened during the delivery process so I emailed their customer service team with proof and received a response pretty sharp. Alessia was more than helpful and had a replacement sent out within a day! Overall I won't be letting this deter me from ordering again! Fantastic turnover and customer service 👏🏽

Order Number:
#2463759

Excellent customer service, sorted my problem straight away, amauche kept me updated and sorted the problem

Had an issue with a return and the team (Ava) sorted it out for me straight away. Great service.
Bought the Miffy sweatshirt... love it!
Order no. 2440291

Order number 2461526. Phone case came slightly faulty but the customer service team was really prompt and helpful in sorting out the issue. Customer service has always been very helpful.

Re Order number: 2465308
Amauche was amazing at dealing with a lost hoodie I had ordered thanks to Evri sending it elsewhere. My refund was issued promptly and with an extra discount code to buy again if in stock still.

My item was lost due to an error but Lottie sorted a replacement and refund so quickly
The quality is amazing too thanks Lottie
Order # 2455979

ORDER #2461297
The delivery was super fast & the items are just what I wanted. There was a small defect on one of the cases I bought so I emailed the support team and Alessia sorted a replacement immediately & it arrived just a few short days later. Highly recommend!

Lottie was very prompt and quick to replying my email and resolving my issue. I really appreciated the clear communication and how efficiently she handled my request. Overall a very positive experience and great customer service. Order number 2445373