Skin Pharmacy Reviews 

I placed an order with paid next-day delivery. For two days, the seller repeatedly claimed that the parcel had not been collected by the courier, which was clearly untrue. On the third day, I received a notification stating that the item had been dispatched with a different courier, only to then receive a refund the following day, with the order cancelled by the seller.

This is an entirely dishonest retailer — they mislead customers about dispatch and show a complete disregard for people’s time. I would strongly advise others not to purchase from this seller if you wish to avoid unnecessary inconvenience and the need to source the item elsewhere.

Absolutely disgraceful service, SkinPharmacy.

Where to begin… Trying a new website can sometimes feel like a gamble — not every first experience is a good one. I placed my order and it arrived within a few days, but I’d accidentally selected the wrong cleanser. Completely my mistake, not theirs.

I got in touch unsure whether an exchange would even be possible, given the error was mine. From the first message, they made everything straightforward and stress-free. Clear communication, regular updates, and my replacement was issued promptly.

A genuinely great first impression and customer experience. I’ll definitely be ordering from them again.

Very knowledgeable people and superb shop. I buy all my skincare from there. Shipping is always quick and beautiful packed.

Fabulous service as always. My go to for skin products.

Great products and excellent experience: deliveries are fast and pre and post sale customer service is very good.

When my parcel went astray in the post, skin pharmacy quickly looked into the problem which was a failure with the courier and within 2 days had sent through a replacement.
I have been using the skin pharmacy products for about 6 months and I would definitely recommend them.
Good products beautifully packaged and great service.

Great company, really trust them with my skin. They make great recommendations and their customer service is fantastic. Very quick and straightforward ordering process and their deliveries are always very quick. Would definitely keep ordering from them!

After a slight delay with my delivery the company acted quickly to rectify the situation and included a gift to compensate for the wait. I was pleased with all my products and the customer service I received. The products are also great value.

Very speedy delivery.
Good customer service and responsive to any issues that arise.
Have been using Skin Pharmacy for a number of years now.
Recently had an issue with courier service which customer service responded to speedily and was resolved quickly.
Would recommend

This was my first time purchasing from this company, and I’m really glad I gave them a try. The products themselves are great, and I’ve been happy with the results so far. I did run into a small issue with one of the items in my order, but their customer service truly impressed me.

I reached out by email, and they replied promptly and professionally. They immediately arranged a replacement and made the whole process completely stress-free.

For a first-time customer, this experience really showed me how much they value their clients. I’ll definitely be ordering from them again!

Customer service at Skin Pharmacy is top notch. They issued credit without any questions or issues and you can tell this company cares to make it a pleasant experience for customers. Will only shop with them from now on.
Thank you Skin Pharmacy.

I had a discrepancy with my rewards and used the online chat, everything was sorted within around 5 minutes.
I have been using skin pharmacy for a few years and have never had any issues, there customer service is amazing and my goods are always delivered within 1-2, I would highly recommended Skin pharmacy.

They address my request smoothly!
Great communication with customer and very professional service!

I placed an order with Skin Pharmacy on 11th October and paid for Royal Mail Tracked 24. I was told on the phone that orders placed before 2 PM are dispatched the same day, as they operate 7 days a week — that was false.

Customer service later claimed and lied that my parcel was sent on Monday, 13th October, yet Royal Mail’s tracking shows it was only registered electronically on Tuesday, 14th October, meaning it was never actually handed to Royal Mail at that time.

After sending screenshots proving this, I was ignored completely. I paid for a premium service but received delays, inaccurate information, lies and poor communication.

A very disappointing and misleading experience — I won’t be ordering from Skin Pharmacy/liers again.

Skin Pharmacy provides an excellent service. Receive the products without any delay and always advise on how to use products and which ones are of benefit to my skin. An amazing company and always offering excellent rewards. Would not hesitate in recommending them.

Very stingy company

My first order with skin pharmacy came well packaged. Customer service was great. I requested same day delivery which Mo made happen! Lovely free gifts were added. Second order was slow but resolved quickly when I made contact. Third order had been tampered with by the delivery company with items missing. These items were promptly resent. Products are good quality and originals. Customer service is spot on! Delivery company may need to be changed. In the round, great service and I highly recommend SkinPharmacy. Thanks again Mo!

I’ve been using the Skin Pharmacy services for over a year and not only am I impressed by the range of products, but I’m always equally impressed by the customer service. I recently encountered an issue with a product, which the Skin Pharmacy team handled professionally and efficiently - it’s been my go-to place for medical grade skin care and I would highly recommend for anyone looking for effective products and excellent service!

I wish there were an option to give a rating below one star. This is already my second review of Skin Pharmacy this month. Despite asking them not to send the parcel, the order was still dispatched and the money taken from my account. I returned the parcel at my own expense, and I even provided proof of delivery from Evri, including a photo showing it was received. Yet, they continue to deny having received the return.

Instead of processing my refund, I’ve been receiving repeated emails asking me to delete my honest (negative) review on Trustpilot. It’s very concerning that they appear to be withholding my money simply because I shared my experience publicly. I have already sent them the delivery proof dated 8th September, but every time I request my refund, I receive the same response, which feels like blackmail:

“Thank you for your email, I flagged this up with the team as requested. As previously discussed, please update us once you've had a chance to remove the negative review so we can expedite this for you.”