Skin Pharmacy Reviews 

228
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers had a great experience with this company, consistently sharing overwhelmingly positive feedback about their overall purchasing journey. Customers frequently praise the exceptionally fast delivery service and the premium, high-quality products that consistently arrive securely and beautifully packaged. Consumers also appreciate the highly professional customer support team, noting that staff members provide prompt, knowledgeable, and genuinely helpful guidance. Some reviewers were not happy with occasional delivery delays, unexpected shipping complications, and frustrating issues regarding missing items in their parcels. A few people also mentioned difficulties with tracking packages, obtaining reliable status updates, and communicating smoothly when resolving unexpected problems.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing satisfaction with high-end and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as professional, responsive,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting quick shipping times and... See more

Service

Users describe positive interactions with service, highlighting professional consultations and fast same-day... See more

Order

Clients share ambiguous opinions on order, reflecting a wide range of vastly different experiences. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first order with skin pharmacy came well packaged. Customer service was great. I requested same day delivery which Mo made happen! Lovely free gifts were added. Second order was slow but resolved q... See more

Rated 5 out of 5 stars

This was my first time purchasing from this company, and I’m really glad I gave them a try. The products themselves are great, and I’ve been happy with the results so far. I did run into a small i... See more

Rated 5 out of 5 stars

I had a discrepancy with my rewards and used the online chat, everything was sorted within around 5 minutes. I have been using skin pharmacy for a few years and have never had any issues, there cust... See more

Rated 5 out of 5 stars

After a slight delay with my delivery the company acted quickly to rectify the situation and included a gift to compensate for the wait. I was pleased with all my products and the customer service I... See more


Company details

  1. Skin Care Clinic

Written by the company

Authorised Stockist of Medical-Grade Skincare from Trusted Brands.


Contact info

4.2

Great

TrustScore 4 out of 5

228 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(228)

35 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional customer service

When I fist ordered from Skin Pharmacy, I subscribed for some products, and this because there was a discount for the auto replenish. Doing that I didn't realised that some products will finish sooner then the others, so I still have to order them in between. At some point I end up piling some of the products so I email the skin pharmacy team, I explained them the situation and I asked them to postpone some of the products from my last order and to cancel the subscription, if possible. Even if the policy states you need to complete 3 cycles before you postpone it or cancel it, they understood my situation and they granted me a postpone of the products I requested and to cancel my subscriptions in advance. For the products postponed they generated a store credit so next time I can use it against my new order.
Thank you Skin Pharmacy Team for being so kind and understanding. I will confidently get in touch with you if I have any issues in the future, assured that there is always someone who is happy to listen and help in a very sensible manner.

Kind regards,
Ionela

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service & Results Every Time!

I’ve been ordering from Skin Pharmacy for a while now, and they’ve never let me down. Their product range is fantastic, and delivery is always super quick. What really stands out is the customer service, friendly, helpful, and genuinely knowledgeable about skincare.

Ive noticed real improvements in my skin thanks to their recommendations, and I wouldn’t shop anywhere else for my skincare essentials.

Highly recommend Skin Pharmacy to anyone looking for quality products and a brand you can truly trust!

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Love their products

Love their products. Won't use anything else now. They genuinely work and when bought on discount are great value.

July 12, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a skin serum and the day…

I ordered a skin serum and the day after saw they had a kit with the same serum in with other items for not much more money. Before I ordered the kit I asked if I could return the skin serum for a refund before I ordered the kit and was told yes. I ordered the kit and when I received the serum I emailed to get a return address and was told it would be store credit only.i am now invested in two products when I wanted one and this has now put me over budget for the month in regards to spending. Really not impressed I don’t want credit. If an item is unopened even down to the box it should be refunded as per trading standards

June 28, 2025
Unprompted review
Skin Pharmacy logo

Reply from Skin Pharmacy

Dear Charlotte,

We’re sorry to hear that you left us a negative review. I can see that you placed 2 order with us in March and June 2025, both orders were successfully delivered within sechduled delivery window. As advised by the customer support team, due to the nature of the medical grade products we stock, we are not able to refund any products that have already left us, as highlighted on our website’s refund policy. We cannot guarantee how products are stored etc outside of our facilities, so any product returned back to us is no longer eligible for resale. The Team offered to either generate store credit for the full amount or cancel your third order and refund prior to dispatch. I can see you opted for the order to be cancelled, your request was actioned and refund processed within 15mins of your request and email confirmation sent over.

Rated 4 out of 5 stars

Lovely company

Lovely company. Received my Zo skin products and they are amazing. Only thing is delivery could have been quicker , it took few days to come. But love the reward system.

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company with a broad…

Excellent company with a broad selection of all my favourite skincare brands in one place. They have done the research and also provide very professional advice on products and alternatives when I wanted to change my vitamin C serum. Really cannot recommend them more highly.

April 5, 2025
Unprompted review
Rated 5 out of 5 stars

Pleasant

Every time I’ve shopped with them it’s been a fairly pleasant experience. Delivery is always on time and they’re always in stock of everything I want. They’ve removed some of their ingredients lists, which I don’t like but that’s the only negative I can think of.

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

5* Service & Knowledge

I’ve been getting my skincare from Skin Pharmacy for the past four years, and I can’t recommend them enough. They’ve always been incredibly helpful with any skin concerns I’ve had—professional, knowledgeable, and truly dedicated. I’ve even recommended them to family members, who are now also using and loving their products.

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Skin Pharmacy

I am so happy that I came across Skin Pharmacy. They supply best skincare products on the market, some of them not possible to get on high street shops. I have been using PHFormula for a few years now and so happy to have subscription with them. Delivery always prompt and nicely packaged.

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Skin Pharmacy

Skin Pharmacy is the one stop shop for all your skincare needs, they stock various brands giving a wider variety of products to choose from. I’ve found the customer service to be great, the team are on hand in you have any questions or need advice. I usually receive my orders next day delivery. Good rewards system in place for loyal customers.

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

I've been using Skin Pharmacy for enhanced skin care products

I've been using Skin Pharmacy for a couple of years now after being recommended particular products from my skin therapist. The range of products is amazing, the subscription discounts really help and the products always arrive in time and beautifully packaged. I love receiving a Skin Pharmacy package in the post!

April 7, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look