Skin PharmacyReviews 

217
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the team's friendliness, helpfulness, and professional approach in resolving issues and offering knowledgeable advice. Many people appreciate the high-quality products, often noting real improvements in their skin and the effectiveness of recommendations. The delivery service is frequently mentioned as quick and efficient, with products arriving well-packaged. However, some customers also noted issues with orders, including items missing, and instances where orders were dispatched despite requests not to. A few other people also felt that the customer service provided inaccurate information and poor communication regarding delivery times, leading to disappointing experiences. Additionally, some reviewers reported severe skin reactions to products, feeling they were not adequately warned about product strength or risks for different skin tones.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the high quality and effectiveness of the... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as outstanding,... See more

Delivery service

People report positive experiences with delivery service, consistently praising quick and speedy deliveries,... See more

Service

Customers had positive experiences with service, often describing it as excellent, fabulous, and... See more

Order

Users describe ambiguous interactions with order experiences, with some customers reporting quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first time purchasing from this company, and I’m really glad I gave them a try. The products themselves are great, and I’ve been happy with the results so far. I did run into a small i... See more

Rated 5 out of 5 stars

I’ve been ordering from Skin Pharmacy for a while now, and they’ve never let me down. Their product range is fantastic, and delivery is always super quick. What really stands out is the customer s... See more

Rated 5 out of 5 stars

My first order with skin pharmacy came well packaged. Customer service was great. I requested same day delivery which Mo made happen! Lovely free gifts were added. Second order was slow but resolved q... See more

Rated 5 out of 5 stars

As a skincare lover and someone now getting to the stage of "maturing skin" - skin pharmacy have a huge amount of knowledge and an incredible range of products. My "Go to" skincare site now.


Company details

  1. Skin Care Clinic

Written by the company

Authorised Stockist of Medical-Grade Skincare from Trusted Brands.


Contact info

4.2

Great

TrustScore 4 out of 5

217 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(217)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recommended

Great service and quick delivery! 15% discount on your first order, yay!! Will use again.

May 29, 2022
Rated 2 out of 5 stars

Broken dispenser

I was excited to receive this item. But sadly after one use the dispenser broke leaving me un able to pump the cream correctly. It’s so expensive and I’m really disappointed. 🥲

May 23, 2022
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Did an online consultation which they then recommended me a day and night routine.

Speedy delivery and recurring purchase perks.

Will buy again, I have become a loyal customer!

May 22, 2022
Rated 5 out of 5 stars

The service is just great

The service is just great! They helped me quickly and efficiently to sort out my order and place it. They answered my questions and helped with my problems. Delivery was fast, in a beautiful box and a souvenir brand shopper, which I now use all the time.

May 19, 2022
Rated 5 out of 5 stars

Great Customer Experience

The representative at Skin Pharmacy assisting with my purchase was very helpful and responsive. The products were packaged well and delivery was super quick.

May 18, 2022
Rated 4 out of 5 stars

So glad I found this site

So glad I found this site. Didn’t think I could buy these products direct.
Received a discount on my first order and the items were delivered quickly.

May 11, 2022
Rated 5 out of 5 stars

This was an easy way to get the…

This was an easy way to get the products I have been obtaining via a prescribing nurse for years. The Zo range are fantastic, the 15% off was a bonus and the package arrived on time and well packaged. I will use again.

May 4, 2022

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