Some of the listed items are not purchasable in chinese market. When i press buy the item it says error and that happened for 5 other items in a row untill 1 item finally goes trough but delivery and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased an item using their Chinese Market option (which YouPin has since said they have no collaboration with SkinSwap until after I purchased an item through there). The item I... See more
Company replied
Everything worked fine, but I don’t like the fact that you have to First give your Items „for free“ and then you receive the items. At least it should be one items and biggest single item to have a 10... See more
Company replied
Fast respond support Matty by using third party site bitcoin payment expire and thank you to help us
Company replied
Company details
About SkinSwap.com
Written by the company
Skinswap.com
SkinSwap is the premier skin marketplace where you can sell, trade, or buy both CS:GO/CS2 and Rust skins.
Skinswap Selling: Unlock real value from your CS:GO/CS2 and Rust skins through our streamlined selling process. At Skin Swap, we've eradicated the waiting time - selling your skins translates to instant cash! Select from our range of payout options, including PayPal, Venmo, Litecoin (LTC), Bitcoin (BTC), USDT ( ERC-20 ), USDC ( ERC-20 ), and Ethereum (ETH), turn your digital assets into real money in a snap.
Skinswap Buying: Level up your gaming experience by acquiring new, dynamic skins for CS:GO/CS2 and Rust with ease. Recharge your balance effortlessly using a variety of deposit options, including Credit/Debit Cards, CashApp, PayPal, Visa, Mastercard, and almost any cryptocurrency. Navigate through our extensive collection of skins, ensuring you find the perfect match to elevate your inventory. Enjoy competitive rates on your purchases and experience a seamless transaction process. Dive into a universe of options and upgrade your gameplay today!
Skinswap Buying SkinSwap selling JOIN SKINSWAP COMMUNITYContact info
United States
- support@skinswap.com
- skinswap.com
3.9
Great
2K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Predatory Financial System
Hi, I simply wanted to convert my steam balance into paypal, which SkinSwap in a way offers as a cashout option for your Steam Skins. Upon trying this I mistakenly converted my Skins into site balance rather than Paypal, with no way of undoing or reverting said trade, locking all my money onto the site, losing 15% of my balance in an instant. I now have to buy back the skins for a markup, and wait another week to convert my funds to paypal. Support was completely worthless and uninformative as well. Won't be coming back after I get what's left of my money. Greed.
March 22, 2026
Unprompted review
Reply from SkinSwap.com
Hi Alex,
Thank you for your feedback. Our platform clearly separates the Sell page for converting skins to cash and the Trade page for trading skins for site balance. These are two distinct sections with clear labels before any action is confirmed.
Unfortunately once a trade is completed it cannot be reversed, as this is disclosed before confirmation.
Filter for pattern is fake
Filter for pattern is fake, seller was able to trade a 216 pattern as a 16, which we all know in cs is matter of 5€ or 2000€. Which is completely unacceptable. Support isn't helping to this matter whatsoever
March 22, 2026
Unprompted review
Reply from SkinSwap.com
Hi,
We're sorry to hear about this experience. We're glad to confirm this has been fully resolved and a refund has been issued. Pattern accuracy is something we take seriously and we appreciate you bringing it to our attention.
Pricing, P2P trading
Pricing, p2p fails, cant inspect item(s) before buying it to even see the pattern id since they don't list it among other failures..
just get rid of p2p its failure of a system cant view wear or item before buying in 2026.
Even with non-p2p items not having any info should be illegal or atleast be cheaper than steam.
Bad support as well.
March 20, 2026
Unprompted review
Reply from SkinSwap.com
Hi Austin,
Thank you for the detailed feedback. Regarding pattern and wear inspection, users can view items including pattern IDs directly on our Trade page which uses multiple merchants to provide full item details.
We hear your feedback on improving the overall experience and are always working to make the platform better. If you need help with a specific item or trade feel free to reach out at marketing@skinswap.com.
Reply from SkinSwap.com
Hi,
Sorry to hear pricing wasn't to your liking. Our prices reflect trade fees and deposit bonuses which are standard across the industry. If you ever have questions about pricing feel free to reach out at support@skinswap.com.
Good CS Skylar
I was worried to trade but I got guidance from Skylar on their Customer Service, and at last i did it and I am happy asf with it. Thank you Skylar for all help!!!
March 21, 2026
Unprompted review
Reply from SkinSwap.com
Hi Hannes,
So glad Skylar could help you feel comfortable with your first trade! We'll pass the kind words along.
Enjoy your new skin!
Completely safe and very quick
Tbh I was very skeptical before pursuing the trade offer since it was a trade offer worth 310 euros. I gave 4 skins and was supposed to get 5 in return. The first trade offer was me giving away all my skins and getting only one in return, but apparently that's how they do it here. I kissed my teeth and accepted the trade offer, and not even 30seconds later I got the remaining 4 trade offers. Everything went smoothly, no issues whatsoever. Highly recommend
March 20, 2026
Unprompted review
Reply from SkinSwap.com
Hi,
Thank you for sticking with it and sharing your experience! We know the first trade offer can look a little unexpected but glad everything came through smoothly.
Enjoy your new skins and thanks for the recommendation!
small print
Could've said that the 40% deposit balance only works on trades but everything else is chill no scams
March 19, 2026
Unprompted review
Reply from SkinSwap.com
Hi vilius,
Thank you for the feedback! Just to clarify, this information is shown when hovering over the balance itself, so it is displayed before depositing or using it. That said, we are always looking at ways to make it even clearer for new users.
Glad everything else was a good experience!
New user tried to buy a skin but transaction failed after depositing and skin no longer available and stuck with the money I deposited
New first time user and left disappointed I saw a skin listed with instant trade and the float I wanted so I went through the process of buying the skin which required making an account and deposit the money into the website to buy the skin but little did I know that I would never see that skin again I went ahead and tried purchasing the skin but got a transaction error that the trade failed to be accepted and that if I didn’t reject it that my account is not secure but it did not make sense since I never got the trade offer but I was relived that money was still in my account and the skin was still available so I tried again but got the same error again. This time I don’t see the skin listed any more I was left gutted and disappointed with the money I deposited being stuck in this site without being able to buy the skin I wanted I had to waste the balance on item I didn’t really want.
March 19, 2026
Unprompted review
Reply from SkinSwap.com
Hi Shakir,
We're sorry to hear about your experience as a new user. The trade error you encountered is a known issue we are actively working to fix. We understand how frustrating this must have been.
Your full balance is safe and available. If you deposited via a fiat payment method, we are happy to issue a full refund back to your original payment method.
Please reach out to us at marketing@skinswap.com and we will sort this out for you right away.
The cost for skins is insane
The cost for skins is insane, some skins are up to 50% more expensive than CSFloat or Steam.
March 18, 2026
Unprompted review
Reply from SkinSwap.com
Hi ducky,
Thanks for the feedback. Our pricing reflects trade fees and our 40% deposit bonus system, which is fully disclosed on the platform.
If you have questions about pricing feel free to reach out at marketing@skinswap.com.
very nice support and good prices
March 18, 2026
Unprompted review
Reply from SkinSwap.com
Hi facu,
Glad to hear it! Thanks for the kind words and enjoy your skin!
Reply from SkinSwap.com
Hi Kostyan,
Thanks for the review! Glad we were of help. 👊
Very bad experience
Very bad experience. I buy knife yesterday on SkinSwap for 193 dollars from another player. Site say if player not send item in 12 hours, money come back automatic. Now already 26 hours pass and I not get knife and also not get money back.
This is not correct and not fair. I wait long time and nothing happen. Support also not help fast. I lose time and money and no answer.
I not recommend this site if problem like this not fix. I want my money back or item now.
March 16, 2026
Unprompted review
Reply from SkinSwap.com
Hi Pavel,
We sincerely apologize for the experience. This was caused by a temporary issue on our end which has since been identified and fixed to ensure it doesn't happen again. Your full refund of $193 should now be back in your balance.
If you have not received it, please contact us immediately at marketing@skinswap.com with your SteamID64 and we will resolve it right away.
We're sorry for the inconvenience and the time you lost waiting this is not the standard we hold ourselves to.
Awful experience
Awful experience. First of all, oyur deposits will go through "NEEDS APPROVAL" state, which for me is been in review for more than 20 hours already.
Then, the deposit bonus is not applicable to market, only to trading, where items prices are also 40% up.
This platform is a joke and I don't know why one would want to trade here. Support is useless, not providing any useful information and answering with pretty big delay compared to other trading websites.
March 16, 2026
Unprompted review
Reply from SkinSwap.com
Hi, thank you for your feedback. We'd like to address a few points.
Deposit reviews are part of our fraud prevention process and are outlined in our Terms of Service. While we always aim to complete these as quickly as possible, in some cases they may take up to 24 hours. We apologise if this caused inconvenience.
Regarding the deposit bonus this is clearly documented in our Terms of Service and on-site panels. The 40% bonus applies exclusively to the Trade page, where item prices also reflect that bonus. The Market page uses standard fiat balance only, with prices listed accordingly. The two pages operate as separate systems with matching balances and prices in each.
We're sorry to hear your experience didn't meet your expectations and we hope to have the chance to make it right.
its a good web to buy stuff
October 14, 2025
Unprompted review
Reply from SkinSwap.com
Hi Kevin, glad to hear it!
Thanks for the review and enjoy your skin!
amazingjust amazing fast and helpful
amazingjust amazing fast and helpful
February 3, 2026
Unprompted review
Reply from SkinSwap.com
Hi,
Thank you for the kind words! Really glad to hear it, enjoy your skin!
easy to use!
March 12, 2026
Unprompted review
Reply from SkinSwap.com
Hi Xange,
Glad you're finding it easy to use! Thanks for the review!
My gamma doppler huntsman phrase 3 is…
My gamma doppler huntsman phrase 3 is worth 349 euro in my inv but when i look it up on their it's worth like 440
TOTALLY A SCAM!!
March 11, 2026
Unprompted review
Reply from SkinSwap.com
Hi Noah,
Thank you for your feedback. The price difference you're seeing is due to a couple of factors, firstly, our prices are listed in USD while you may be comparing to a EUR value, and secondly, our platform offers a 40% deposit bonus which is reflected in the trade page pricing and a trade fee. This is standard and fully disclosed on the platform.
If you have any further questions about pricing, feel free to reach out to us at marketing@skinswap.com and we'll be happy to explain further.
Reply from SkinSwap.com
Hi Lóránt,
We're sorry to hear you had a negative experience. We'd love to look into this further, please contact us at marketing@skinswap.com
they took my skins and dont let me…
they took my skins and dont let me withdraw the skins i want to trade for them
March 7, 2026
Unprompted review
Reply from SkinSwap.com
Hi Sten-Hendrik,
Thank you for your review. We'd like to clarify a few things.
We have no record of any account, trade, or support interaction matching your username. Additionally, there is no scenario on our platform where a user's skins can be taken or withheld, this is technically impossible. All balance and items remain fully accessible to the user at all times.
If you believe something has gone wrong, please contact us at marketing@skinswap.com with your SteamID64 and full details and we will investigate immediately.
Thank you.
Great experience overall
I have made quite a decent ammount of transactions using the site, overall i am very happy with my experience, completed over 25 trades so far and I can say that the site is worth using. Since my last review they had also lowered the fee on chinese market section and added insta buy options which is great if you are looking for a quick exchange, i have had 1 issue but it got resolved the same day it happened so I can't complain. I recommend using this site to find great deals on skins(just bought a ★ Ursus Knife | Doppler Phase 3 with ★ Moto Gloves | Polygon :D) (ALSO Jop great support agent shoutout to the goat) if you are looking for the spot to get good deals its here. 10/10
March 5, 2026
Unprompted review
Reply from SkinSwap.com
Hi meow,
Thank you so much for the kind words and for updating your review it really means a lot!
Enjoy the Ursus Doppler and the Polygon combo, great picks!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.