Skin Vitality Medical Clinic Reviews 

816
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 773 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the welcoming and wonderful atmosphere. Customers frequently praise the friendly staff and professional service provided during their appointments, noting how helpful the team is. People note that providers take extra time to explain procedures thoroughly, answer questions, and ensure complete comfort. However, some customers also noted frustrating issues regarding communication, clinic responsiveness, and a lack of accountability when addressing concerns. A few reviewers experienced difficulties with billing policies, quote fulfillment, and credit issuances when trying to resolve problems. Others mentioned feeling unsupported or disappointed with the final results and overall customer care after completing their sessions.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are consistently welcoming,... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are consistently polite, helpful,... See more

User experience

Reviewers consistently share positive feedback about user experience, highlighting the friendly staff and... See more

Location

People report positive experiences with location, highlighting friendly staff and convenient accessibility... See more

Customer service

Consumers find customer service to be positive, highlighting exceptional care and welcoming staff. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been going to Skin Vitality in Whitby for a while now and have always had such a great experience! I’ve seen Anna for Botox multiple times and she is amazing every single time. She’s so friendly,... See more

Company replied

Rated 5 out of 5 stars

I came in today as a first time client. They were very thorough explaining the process and aftercare. Everyone was very friendly and put me at ease. My botox showed instant results and was not painful... See more

Company replied

Rated 5 out of 5 stars

My experience was wonderful. All the ladies on staff were so helpful, kind, and knowledgeable. Knowledge in this industry seems like a bare minimum- but these ladies go above and beyond to understand... See more

Company replied

Rated 5 out of 5 stars

I had Botox at the Richmond Hill clinic. I have gone here a few times now and have had some not so great experiences, but keep coming back. The nurse I had today was amazing, very sweet and gentle and... See more

Company replied


Company details

  1. Medical Clinic
  2. Facial Spa
  3. Health and Beauty Shop
  4. Laser Hair Removal Service
  5. Medical Spa
  6. Skin Care Clinic

Written by the company

Established in 1992. Skin Vitality Medical Clinic operates 14 locations across Southeastern Ontario and is recognized as the largest provider of non-surgical medical aesthetic treatments in Canada. Our medical team includes over 200 professionals, including 10 Medical Doctors, 40 Nurse Practitioners, and a dedicated group of Registered Nurses and Registered Practical Nurses. We are proud to be the country's largest provider of Botox®, Dysport®, Juvederm®, Teosyal®, CoolSculpting®, Sculptra® (Face and Butt), PRP for Face and Hair Restoration, DP4 Microneedling, Exosome Glow treatments, Morpheus8, EMSculpt®, Fraxel®, Laser Hair Removal, and Plus 90™/IntimaLase® Vaginal Rejuvenation. At Skin Vitality, we are committed to delivering personalized, results-driven treatment plans using the latest in injectable, regenerative, and body-contouring technologies--helping every client feel confident, refreshed, and empowered in their skin.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

816 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(816)

781 reviews in the last 12 months

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Rated 5 out of 5 stars

What a great experience

What a great experience! From reception right through to the treatment! Not only pretty on the inside, also very clean. Nicky and Sherline were both welcoming, personable and professional!

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

Very comfortable

The staff were very curtious and attentive when I arrived.
I was made to feel very at ease.
Najot was very professional and very pleasant and explained the procedure.
Will be returning when it is time.

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

Happy with my results

Happy with my results. Everyone is so nice and professional.
So easy to get an appointment as they have many nurses. In and out 25 minutes!!!

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

Greatly exceeded my expectations!!

Greatly exceeded my expectations I’m in love with my results total game changer for my life and my confidence overall everyone Ive met with in here has been super friendly knowledgeable and highly skilled!

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

I have very good experience

I have very good experience, more then happy after my treatment done at London location by Tori. Very professional and friendly staff. I definitely go back for more treatments. Thank you again 😁

August 23, 2026
Unprompted review
Rated 5 out of 5 stars

My first Botox experience at Skin…

I had my first Botox experience at Skin Vitality today with Sanaa, and I had such a great experience! Sanaa was very friendly, professional, and made me feel comfortable from the beginning. I was a little nervous since it was my first time, but she was so gentle that I barely felt the injections at all.

I really appreciated how professional and caring she was throughout the whole appointment. The clinic was also welcoming and made a great first impression. Thank you, Sanaa, for making my first Botox experience so easy and comfortable! I would definitely recommend her and Skin Vitality. ⭐⭐⭐⭐⭐

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Couldn't be more pleased

Milton is my preferred location with Skin Vitality. The staff is amazing, and the provider took her time to fully understand what I was looking for. Will definitely be returning for another treatment.

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

Yesterday I had micro needling…

Yesterday I had micro needling treatment done by esthetician Beata .She was very professional ,very knowledgeable and answer all my questions. Overall very nice person.My me feels very comfortable and welcoming. I will recommend SV in St Cathrine to all my friends. Than you very much SV Dorota

August 20, 2026
Unprompted review

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