Skin Vitality Medical Clinic Reviews 

720
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 695 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, knowledge, and warm demeanor, making them feel comfortable and well-informed throughout their visits. Many highlight the excellent service and smooth user experience, appreciating how procedures are explained in detail and performed with care. People also frequently commend the various locations for their welcoming atmosphere and efficient operations. However, some customers also noted issues with customer service, feeling their concerns were not taken seriously or that they were not treated respectfully. A few people mentioned feeling unsupported or even punished for minor issues, with staff communication sometimes perceived as insensitive.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, kindness,... See more

Service

Users describe positive interactions with service, highlighting the quality of care, attention to detail, and... See more

User experience

Clients share positive opinions on user experience, with many describing their overall experience as... See more

Location

Customers had positive experiences with various locations, frequently praising the staff for being friendly... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that staff are often empathetic,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience was wonderful. All the ladies on staff were so helpful, kind, and knowledgeable. Knowledge in this industry seems like a bare minimum- but these ladies go above and beyond to understand... See more

Company replied

Rated 5 out of 5 stars

My experience at Skin Vitality was warm and welcoming from the moment I walked in. The staff made me feel comfortable right away, taking the time to explain everything clearly without overwhelming me... See more

Company replied

Rated 5 out of 5 stars

I had my first Morpheus 8 treatment and my nurse Julia was excellent! Julia made me feel very comfortable and explained everything as she was doing it! I felt very relaxed and confident and I am so ha... See more

Company replied

Rated 5 out of 5 stars

I had Botox at the Richmond Hill clinic. I have gone here a few times now and have had some not so great experiences, but keep coming back. The nurse I had today was amazing, very sweet and gentle and... See more

Company replied


Company details

  1. Medical Clinic
  2. Facial Spa
  3. Health and Beauty Shop
  4. Laser Hair Removal Service
  5. Medical Spa
  6. Skin Care Clinic

Written by the company

Established in 1992. Skin Vitality Medical Clinic operates 14 locations across Southeastern Ontario and is recognized as the largest provider of non-surgical medical aesthetic treatments in Canada. Our medical team includes over 200 professionals, including 10 Medical Doctors, 40 Nurse Practitioners, and a dedicated group of Registered Nurses and Registered Practical Nurses. We are proud to be the country's largest provider of Botox®, Dysport®, Juvederm®, Teosyal®, CoolSculpting®, Sculptra® (Face and Butt), PRP for Face and Hair Restoration, DP4 Microneedling, Exosome Glow treatments, Morpheus8, EMSculpt®, Fraxel®, Laser Hair Removal, and Plus 90™/IntimaLase® Vaginal Rejuvenation. At Skin Vitality, we are committed to delivering personalized, results-driven treatment plans using the latest in injectable, regenerative, and body-contouring technologies--helping every client feel confident, refreshed, and empowered in their skin.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

720 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(720)

694 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a pleasure of meeting Mieke and…

I had a pleasure of meeting Mieke and reconnect to Nicole (the nurse who did my botox injections). It was a follow up appointment after two weeks from the intial injection time- it was done natural and they never enforce/oversell anything that isn't necessary. I really appreciate that they understand individual anatomy and doesn't recommend unncessary treatments. I also asked some questions to Mieke about micro needling and got my questions answered. I will definitely be back for botox or microneedling treatments to address some skin concerns of mine. Thanks ladies. Also receptionist is very kind. I appreciate their honesty and what I will benefit or not benefit from the services. Thank you ladies !

June 23, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you so much for your wonderful review! We're thrilled to hear you had a great experience. We truly appreciate your support and look forward to seeing you again soon!

Rated 1 out of 5 stars

I just recently had my crown done and…

I just recently had my crown done and spent the 375$ and it made no difference . I honestly think it’s a scam. I had my lips done there as well just recently and spent 375 as well and it lasted a day . I wouldn’t recommend this company to anyone.

June 22, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

We truly appreciate you taking the time to share your feedback. It’s clear that your experience did not reflect the level of care and service we strive to provide, and we are sincerely sorry for this. We would be grateful for the opportunity to speak with you and work toward a resolution. Please contact our Patient Care team at patientcare@skinvitality.ca at your earliest convenience so we can personally assist you. Your satisfaction is very important to us, and we look forward to the opportunity to restore your confidence in our care.

Rated 5 out of 5 stars

Very comfortable

I appreciated that the focus was on my concerns, versus an analysis of what someone else perceived needed work on my face. This allowed me to completely trust the process and recommendations. Everyone was attentive, friendly, and thorough.

June 23, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for your kind words and your 5-star review! It means so much to our team. We're grateful you chose Skin Vitality and can't wait to welcome you back.

Rated 5 out of 5 stars

Go To Spot

Irena at the Stoney Creek location is an absolute master of her craft, she takes her time to get to know client goals and is very conscientious about the treatment - it never feels like she’s trying to upsell you or provide you with unnecessary options that’s don’t meet your goals. The team is very friendly overall and the clinic is very clean and professional.

June 22, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for your 5-star review! It was our pleasure to care for you, and we're delighted to hear you had a positive experience. We look forward to welcoming you back soon.

Rated 5 out of 5 stars

Amazing experience as always

Amazing experience as always, they are so kind and supportive!!!

June 20, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for taking the time to leave us such wonderful feedback! We are so pleased you enjoyed your visit and appreciate your trust in our team.

Rated 5 out of 5 stars

Wonderful friendly staff made the whole…

Wonderful friendly staff made the whole experience easy and pleasant

June 20, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

We're so grateful for your 5-star review! Thank you for your support and for allowing us to be part of your aesthetic journey. We look forward to seeing you again soon.

Rated 4 out of 5 stars

Better the second time!

I had my second laser treatment for the spider veins on my face and was really impressed with Wonda and the work she did. I was a little apprehensive going for the second time as my first experience wasn’t what I expected and was a little disappointed in the work. I’m looking forward to my third appointment in a few weeks. I was also grateful for the communication from Skin Vitality to find out more about my concerns.

June 19, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

It was our pleasure to care for you, and we're delighted to hear you had a positive experience. We look forward to welcoming you back soon.

Rated 5 out of 5 stars

Sam you are awesome ❤️

Sam, Sharda and Lucas are the best. Very professional and efficient 👍👍👍

June 19, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for your thoughtful review! Hearing that you had such a positive experience means a great deal to us. We appreciate your support and hope to see you again soon.

Rated 5 out of 5 stars

Everyone was great

Everyone was great. Kind, patient. Great experience

June 19, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for your wonderful feedback! Providing an exceptional patient experience is always our goal, and we're so happy we could be part of yours. We look forward to welcoming you back.

Variation 11

Rated 1 out of 5 stars

Follow up to my Jun 15 appointment

Follow up to my Jun 15 appointment! I paid for a treatment that in the end could not be given. They do not issue credits at the locations, you have to go thru patient care. Well 2 phone calls and 2 emails later still no credit in sight!! I do not appreciate them having my money for no reason for 4 days at this point!! There is no customer care!! Pay after the treatment to avoid these issues!!!! Terrible experience

June 15, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

We're glad this was resolved for you, Joanne. Thank you for your feedback. We hope to see you in future.

Rated 5 out of 5 stars

The staff are prompt

The staff are prompt, approachable and professional. Everything is very clean, well organized and inviting. I would recommend treatments to friends and family and will return. I received Botox and filler and have received compliments on how my skin looks.

June 1, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

We're thrilled to hear you had a great experience! Thank you for your 5-star review and for trusting Skin Vitality. We can't wait to welcome you back for your next visit.

Rated 5 out of 5 stars

Lovely visit at SkinVitality

Lovely visit at SkinVitality! Nurse Ruby is phenomenal! Love my results!

June 11, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for the fantastic review! Your support means so much to our entire team. We look forward to continuing to care for you in the future.

Rated 5 out of 5 stars

The team at Whitby Skin Vitality ate…

The team at Whitby Skin Vitality are exceptional! Always a great experience ❤️

June 16, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

We truly appreciate your thoughtful feedback and your 5-star rating. Thank you for choosing Skin Vitality—we're delighted you had a positive experience!

Rated 5 out of 5 stars

Skin Vitality in Ajax is the best

Skin Vitality in Ajax is the best location in Durham for all of your needs to look and feel your best. Especially Sherline for all your injections, she is absolutely wonderful and knows exactly what you need, I won’t see anyone else!!

June 17, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for sharing your experience with us! We are so happy to hear your visit was a positive one. We appreciate your support and look forward to seeing you again soon.

Rated 5 out of 5 stars

I love the staff at skin vitality

I love the staff at skin vitality in Burlington. I usually have micro needling and Botox done here. Very friendly environment and they know what they are doing. Will never push u to do stuff you don’t want or need

June 17, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you so much for your wonderful review! We're thrilled to hear you had a great experience. We truly appreciate your support and look forward to seeing you again soon!

Rated 5 out of 5 stars

I highly recommend this place

I highly recommend this place - it us clean all the staffs are amazing and Sherlyn is simply the best.

June 16, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for your kind words and your 5-star review! It means so much to our team. We're grateful you chose Skin Vitality and can't wait to welcome you back.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look