Skin Vitality Medical Clinic - St. Catharines Reviews 53

TrustScore 4.5 out of 5

4.5

436 Vansickle Rd #3, L2S 0A4 St. Catharines, ON, CA


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had a pleasure of meeting Mieke and reconnect to Nicole (the nurse who did my botox injections). It was a follow up appointment after two weeks from the intial injection time- it was done natural an... See more

Company replied

Rated 5 out of 5 stars

Ashly my aesthetician is very professional and very knowledgeable, nice. Place is clean. Staf very friendly. My only complaint is or suggestion : t should get some samples of products to take home as... See more

Company replied

Rated 5 out of 5 stars

I ,give skin vitality a five star review from start to finish.The process was very comforting and a relaxful atmosphere. The staff are all very welcoming and very educated . My nurse made me feel... See more

Company replied

Rated 5 out of 5 stars

Amazing communication and super friendly from the front desk to the treatment. I’ve been to other locations and this by far has been a standout!

Company replied


Company details

  1. Medical Clinic
  2. Facial Spa
  3. Health and Beauty Shop
  4. Laser Hair Removal Service
  5. Medical Spa
  6. Skin Care Clinic

Written by the company

Located in the heart of St. Catharines, Skin Vitality Medical Clinic is the #1 Provider of Botox®, Juvederm®, CoolSculpting®, PRP Hair Restoration®, Sculptra®, EMSculpt® and Fraxel® in Canada and we can offer you the Lowest Prices in the Country with the Best Possible Result! Our team consists of over 200 professionals including 10 Medical Doctors, 40 Nurse Practitioners (NP), dozens of Registered Nurses (RN) and Registered Practical Nurses (RPN). In addition to being open 6 days a week for over 28 years, Skin Vitality offers virtual consultations with a member of our Medical Team in the privacy of your own home. We also offer Skin Tightening, Laser Hair Removal, Gynaecological Treatments, Nightlase (Snoring) Treatments plus more.


Contact info

  • 436 Vansickle Rd #3, L2S 0A4, St. Catharines, ON, Canada

  • (905) 682-7077

4.5

Excellent

TrustScore 4.5 out of 5

53 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a pleasure of meeting Mieke and…

I had a pleasure of meeting Mieke and reconnect to Nicole (the nurse who did my botox injections). It was a follow up appointment after two weeks from the intial injection time- it was done natural and they never enforce/oversell anything that isn't necessary. I really appreciate that they understand individual anatomy and doesn't recommend unncessary treatments. I also asked some questions to Mieke about micro needling and got my questions answered. I will definitely be back for botox or microneedling treatments to address some skin concerns of mine. Thanks ladies. Also receptionist is very kind. I appreciate their honesty and what I will benefit or not benefit from the services. Thank you ladies !

June 23, 2026
Unprompted review
Skin Vitality Medical Clinic - St. Catharines logo

Reply from Skin Vitality Medical Clinic - St. Catharines

Thank you so much for your wonderful review! We're thrilled to hear you had a great experience. We truly appreciate your support and look forward to seeing you again soon!

Rated 1 out of 5 stars

I just recently had my crown done and…

I just recently had my crown done and spent the 375$ and it made no difference . I honestly think it’s a scam. I had my lips done there as well just recently and spent 375 as well and it lasted a day . I wouldn’t recommend this company to anyone.

June 22, 2026
Unprompted review
Skin Vitality Medical Clinic - St. Catharines logo

Reply from Skin Vitality Medical Clinic - St. Catharines

We truly appreciate you taking the time to share your feedback. It’s clear that your experience did not reflect the level of care and service we strive to provide, and we are sincerely sorry for this. We would be grateful for the opportunity to speak with you and work toward a resolution. Please contact our Patient Care team at patientcare@skinvitality.ca at your earliest convenience so we can personally assist you. Your satisfaction is very important to us, and we look forward to the opportunity to restore your confidence in our care.

Rated 5 out of 5 stars

Amazing staff

Amy (nurse) is amazing, love her & Jen. Made the experience comforting and welcoming!

March 2, 2026
Unprompted review
Skin Vitality Medical Clinic - St. Catharines logo

Reply from Skin Vitality Medical Clinic - St. Catharines

Your kind review truly made our day! Thank you for choosing Skin Vitality and for sharing your experience. We can't wait to see you again.

Rated 5 out of 5 stars

Wonderful friendly staff made the whole…

Wonderful friendly staff made the whole experience easy and pleasant

June 20, 2026
Unprompted review
Skin Vitality Medical Clinic - St. Catharines logo

Reply from Skin Vitality Medical Clinic - St. Catharines

We're so grateful for your 5-star review! Thank you for your support and for allowing us to be part of your aesthetic journey. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Ashly my aesthetician is very…

Ashly my aesthetician is very professional and very knowledgeable, nice. Place is clean. Staf very friendly. My only complaint is or suggestion : t should get some samples of products to take home as care for home. Dorota

June 14, 2026
Unprompted review
Skin Vitality Medical Clinic - St. Catharines logo

Reply from Skin Vitality Medical Clinic - St. Catharines

Thank you for your 5-star review! It was our pleasure to care for you, and we're delighted to hear you had a positive experience. We look forward to welcoming you back soon.

Rated 5 out of 5 stars

Amazing team

Amazing communication and super friendly from the front desk to the treatment. I’ve been to other locations and this by far has been a standout!

June 15, 2026
Unprompted review
Skin Vitality Medical Clinic - St. Catharines logo

Reply from Skin Vitality Medical Clinic - St. Catharines

Thank you for your thoughtful review! Hearing that you had such a positive experience means a great deal to us. We appreciate your support and hope to see you again soon.

Rated 1 out of 5 stars

I had CoolSculpting treatments at Skin…

I had CoolSculpting treatments at Skin Vitality (St. Catharines location) in September 2025. Despite completing the recommended sessions and following all instructions, I did not see any improvement in my abdomen. In my case, my abdomen appeared worse after the treatment.

I financed the procedure, and the ongoing monthly payments have been very stressful, especially given the outcome.

When I raised my concerns, I did not feel I was treated in a supportive or respectful manner compared to my initial consultation experience.

I have raised my concerns with the clinic and through official complaint channels, but I have not received a resolution that addresses my situation.

Based on my personal experience, I would not recommend this treatment without careful consideration.

September 5, 2025
Unprompted review
Skin Vitality Medical Clinic - St. Catharines logo

Reply from Skin Vitality Medical Clinic - St. Catharines

Thank you for sharing your feedback with us. We are truly sorry to hear that your experience did not meet your expectations. Your satisfaction is very important to us, and we would be grateful for the opportunity to make things right. At your convenience, please reach out to our Patient Care team at patientcare@skinvitality.ca so we can personally review your concerns and support you. We truly value your trust and look forward to the opportunity to make your experience a positive one.

Rated 5 out of 5 stars

Great and fast experience

Great and fast experience. Answered all of my questions. Staff was wonderful

May 28, 2026
Unprompted review
Skin Vitality Medical Clinic - St. Catharines logo

Reply from Skin Vitality Medical Clinic - St. Catharines

Thank you for the wonderful review. We are committed to providing the highest level of care and service, and it is incredibly rewarding to know that your experience reflected that commitment.

Rated 5 out of 5 stars

Welcoming and friendly

Welcoming and friendly, professional staff. After discussing treatment the consultant suggested a different product and the results are wonderful.

May 22, 2026
Unprompted review
Skin Vitality Medical Clinic - St. Catharines logo

Reply from Skin Vitality Medical Clinic - St. Catharines

Thank you for taking the time to leave us a 5-star review! We are thrilled to hear you enjoyed your experience at Skin Vitality. Your support means so much to our team, and we can’t wait to welcome you back.

Rated 5 out of 5 stars

Friendly helpful and patient employees.

Friendly helpful and patient employees.

May 22, 2026
Unprompted review
Skin Vitality Medical Clinic - St. Catharines logo

Reply from Skin Vitality Medical Clinic - St. Catharines

We are so grateful for your 5-star review! Thank you for trusting Skin Vitality with your care. It means so much to our team to know you had a wonderful experience.

Rated 5 out of 5 stars

Had a great time at the Clinic

Had a great time at the Clinic, Atmosphere is very welcoming and everyone are just so nice. Had my consultation and got a reasonable price for my treatment, 100% trusting this clinic.

May 22, 2026
Unprompted review
Skin Vitality Medical Clinic - St. Catharines logo

Reply from Skin Vitality Medical Clinic - St. Catharines

Thank you for your kind feedback! We are thrilled to hear you enjoyed your visit and felt well taken care of by our team. We appreciate your support and look forward to seeing you again!

Rated 5 out of 5 stars

Very professional

Very professional, fast and friendly service! Will be going back for more services.

May 20, 2026
Unprompted review
Skin Vitality Medical Clinic - St. Catharines logo

Reply from Skin Vitality Medical Clinic - St. Catharines

We truly appreciate your kind words and 5-star feedback. It was a pleasure having you at our clinic, and we are so happy to hear you enjoyed your experience. Thank you for your trust and support!

Rated 5 out of 5 stars

I ,give skin vitality a five star…🌟

I ,give skin vitality a five star review from start to finish.The process was very comforting and a relaxful atmosphere.
The staff are all very welcoming and very educated .
My nurse made me feel confident in my choice of lip flip .
Will be going back to get more work done .
Very clean and sanitary as well!
Amazing all around !

May 14, 2026
Unprompted review
Skin Vitality Medical Clinic - St. Catharines logo

Reply from Skin Vitality Medical Clinic - St. Catharines

Thank you for the 5-star review! We are so happy to know you enjoyed your experience at our clinic. We truly appreciate your trust and support and can’t wait to welcome you back.

Rated 5 out of 5 stars

The office manager and staff went above…

The office manager and staff went above and beyond to accommodate a date and time and location that would work for me. ♥️

May 7, 2026
Unprompted review
Skin Vitality Medical Clinic - St. Catharines logo

Reply from Skin Vitality Medical Clinic - St. Catharines

Thank you so much for your kind review! We’re so happy you had a great experience with us. It was a pleasure having you in the clinic, and we look forward to seeing you again soon!

Rated 5 out of 5 stars

Very professional prompt and…

Very professional prompt and experienced professionals
Wonderful experience

April 30, 2026
Unprompted review
Skin Vitality Medical Clinic - St. Catharines logo

Reply from Skin Vitality Medical Clinic - St. Catharines

Thank you for the lovely review! It was such a pleasure having you in clinic. We’re looking forward to seeing you again soon.

Rated 5 out of 5 stars

Great customer service

Great customer service! Very friendly and efficient.

April 30, 2026
Unprompted review
Skin Vitality Medical Clinic - St. Catharines logo

Reply from Skin Vitality Medical Clinic - St. Catharines

Thank you for your continued trust and support! We value your loyalty and are always here to help you look and feel your best.

Rated 5 out of 5 stars

Super friendly customer service!

April 29, 2026
Unprompted review
Skin Vitality Medical Clinic - St. Catharines logo

Reply from Skin Vitality Medical Clinic - St. Catharines

Thank you for sharing your experience. We’re so pleased to hear you were happy with your visit.

Rated 5 out of 5 stars

My experience

I’ve been going to the St Catherine’s location for four years and never had a negative experience. I never felt pressured even slightly. I’ve had Botox and filler and next month Sculptra. Canada standards are equal or better than the US.

April 23, 2026
Unprompted review
Skin Vitality Medical Clinic - St. Catharines logo

Reply from Skin Vitality Medical Clinic - St. Catharines

We appreciate your kind words and are so glad you had a positive experience.

Rated 5 out of 5 stars

Always enjoy my time with Nicole

Always enjoy my time with Nicole. I always recommend you for your great service.

April 22, 2026
Unprompted review
Skin Vitality Medical Clinic - St. Catharines logo

Reply from Skin Vitality Medical Clinic - St. Catharines

Thank you so much! We’re delighted you had a positive experience with us.

Rated 5 out of 5 stars

First lip filler experience

I made an appointment to get lip filler for the first time and had a fantastic experience. Everyone in the office was super friendly and welcoming and they made sure their clients are the top priority. Before Nurse Nicole did my filler, Andrea informed me of all the options that I had for filler and what their longevity is. This made me feel super comfortable about getting things done and it made my decision a lot easier. Nurse Nicole was an absolute sweetheart and made sure I was comfy and when I started to feel faint during the procedure she got me ice packs and apple juice, which was so nice of her. Overall I would highly recommend Skin Vitality to anyone who’s wanting lip filler. I can’t wait until my next appointment!

April 22, 2026
Unprompted review
Skin Vitality Medical Clinic - St. Catharines logo

Reply from Skin Vitality Medical Clinic - St. Catharines

We truly appreciate your support—thank you for the wonderful review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look