Skin Vitality Medical Clinic Reviews 

744
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 714 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and genuinely caring, making them feel comfortable and at ease. Many people highlight the exceptional service, noting that procedures are explained in detail and performed with a gentle touch, ensuring a positive user experience. Reviewers also appreciate the welcoming atmosphere and the professionalism across various locations, contributing to overall satisfaction. However, some customers also noted dissatisfaction with aspects of customer service, feeling their concerns were not taken seriously or that they were treated disrespectfully.

What people talk about most

Staff

Consumers find staff to be exceptionally positive, consistently describing them as friendly, welcoming, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism and... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing their visits as incredible,... See more

Location

Clients share positive opinions on location, with many reviewers consistently praising various branches for... See more

Customer service

People report positive experiences with customer service, often feeling cared for and respected. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience was wonderful. All the ladies on staff were so helpful, kind, and knowledgeable. Knowledge in this industry seems like a bare minimum- but these ladies go above and beyond to understand... See more

Company replied

Rated 5 out of 5 stars

I had a good experience at Skin Vitality. The staff and the nurse were all friendly and welcoming, which made me feel comfortable. The clinic is clean and has a relaxing atmosphere. Overall, the team... See more

Company replied

Rated 5 out of 5 stars

I’m nervous and have always been hesitant about Botox but I’m actually excited now after talking with them today. I look forward to what can be done and it was easily explained to me with a focus of s... See more

Company replied

Rated 5 out of 5 stars

I always have an incredible experience at Skin Vitality Whitby location. Jocelyn is so very helpful, and always helps me decide what to do. My injector Erina is fantastic, wouldn't trust anyone elce w... See more

Company replied


Company details

  1. Medical Clinic
  2. Facial Spa
  3. Health and Beauty Shop
  4. Laser Hair Removal Service
  5. Medical Spa
  6. Skin Care Clinic

Written by the company

Established in 1992. Skin Vitality Medical Clinic operates 14 locations across Southeastern Ontario and is recognized as the largest provider of non-surgical medical aesthetic treatments in Canada. Our medical team includes over 200 professionals, including 10 Medical Doctors, 40 Nurse Practitioners, and a dedicated group of Registered Nurses and Registered Practical Nurses. We are proud to be the country's largest provider of Botox®, Dysport®, Juvederm®, Teosyal®, CoolSculpting®, Sculptra® (Face and Butt), PRP for Face and Hair Restoration, DP4 Microneedling, Exosome Glow treatments, Morpheus8, EMSculpt®, Fraxel®, Laser Hair Removal, and Plus 90™/IntimaLase® Vaginal Rejuvenation. At Skin Vitality, we are committed to delivering personalized, results-driven treatment plans using the latest in injectable, regenerative, and body-contouring technologies--helping every client feel confident, refreshed, and empowered in their skin.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

744 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(744)

718 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Solid team you can trust

The team at Skin Vitality was attentive and took the time to review and explain in detail the how and why as well as the timing of treatment. One can tell that they mean the best for the client and they don’t cut any corners. Very professional and nice. I must mention Chanel, an honest, experienced and knowledgeable nurse. 5+ stars for her.

May 15, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for taking the time to share your experience! We are thrilled to know you enjoyed your visit and felt well cared for by our team. We sincerely appreciate your support and trust.

Rated 5 out of 5 stars

Had a great experience at Skin…

Had a great experience at Skin Vitality. They were very friendly and knowledgeable. They worked with my budget and I am happy with my results! I will be going back in the future.

May 14, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for taking the time to share your experience! We are thrilled to know you enjoyed your visit and felt well cared for by our team. We sincerely appreciate your support and trust.

Rated 5 out of 5 stars

very informative and professional

very informative and professional. I had such a smooth experience, I would definitely recommend to anyone that hasn’t had any sort of work done, they really help uou understand and walk you through the process of how things work. Thank you !

May 15, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We truly appreciate your 5-star review! It was such a pleasure having you at our clinic, and we are so happy to hear your experience was a great one. Thank you again for your support!

Rated 5 out of 5 stars

Simron is fantastic

Simron is fantastic. She’s kind and knowledgeable and made me feel very comfortable during my treatment!

May 15, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We truly appreciate your 5-star review! It was such a pleasure having you at our clinic, and we are so happy to hear your experience was a great one. Thank you again for your support!

Rated 5 out of 5 stars

Always a positive experience

Always a positive experience. The injectors are very well trained and professional.

May 15, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you so much for your kind review! We are delighted to hear you had a wonderful experience with our team. Your support means so much to us, and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Amazing place

I was treated so good from the moment I walked in. Everyone is very professional and excellent customer service. I was heard the staff took the time to explain everything to me in detail I will be back totally satisfied!!

May 14, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you so much for your kind review! We are delighted to hear you had a wonderful experience with our team. Your support means so much to us, and we look forward to seeing you again soon.

Rated 5 out of 5 stars

I had another great experience at Skin…

I had another great experience at Skin Vitality Whitby yesterday with Anna for my Botox injections. She is always so professional, knowledgeable, and makes me feel completely at ease throughout the entire process.
I’m very happy with my experience and would highly recommend her! I wouldn’t go anywhere else!

May 13, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for the 5-star review! We are so happy to know you enjoyed your experience at our clinic. We truly appreciate your trust and support and can’t wait to welcome you back.

Rated 5 out of 5 stars

I ,give skin vitality a five star…🌟

I ,give skin vitality a five star review from start to finish.The process was very comforting and a relaxful atmosphere.
The staff are all very welcoming and very educated .
My nurse made me feel confident in my choice of lip flip .
Will be going back to get more work done .
Very clean and sanitary as well!
Amazing all around !

May 14, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for the 5-star review! We are so happy to know you enjoyed your experience at our clinic. We truly appreciate your trust and support and can’t wait to welcome you back.

Rated 5 out of 5 stars

I had Botox

I had Botox, as I do twice yearly, at Skin Vitality. My nurse always makes the treatment as quick & painless as possible. I recommend the Richmond Hill Clinic.

May 14, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you so much for your kind words and 5-star review. We truly appreciate you taking the time to share your experience. It means a lot to our team, and we look forward to seeing you again soon!

Rated 5 out of 5 stars

Really friendly

Really friendly. Helpful. They reach out when they have good deals for things you’ve shown interest in.

May 14, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your lovely review! We’re so happy to hear you had a great experience with us. It was a pleasure having you in the clinic, and we truly appreciate your trust. We look forward to welcoming you back!

Rated 5 out of 5 stars

Have to say recommendation and…

Have to say recommendation and treatments from Jocelyn and Arienne are top shelf, was amazed at after results you feel and look like at least 20 years have been removed👏🏼👏🏼

May 9, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your 5-star feedback. We are grateful for your support and are pleased to hear you had a positive experience. Our team looks forward to continuing to care for you.

Rated 5 out of 5 stars

Had Botox and fillers done today with…

Had Botox and fillers done today with Anna. She was very professional, knowledgeable, and caring. Put my mind at ease and always made sure I was comfortable. I will definitely be going back to her. Thanks Anna.

May 13, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you so much for your kind review! We’re thrilled you’re happy with your results and your experience with our team. We truly appreciate your support and look forward to seeing you at your next visit!

Rated 5 out of 5 stars

Amazing results and friendly team.

I had a great experience at Skin Vitality Hamilton. The clinic is spotless, the team is skilled, and the treatments always delivered real results. Highly recommended for someone looking to refresh their skin.

May 12, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you so much for your kind review! We’re thrilled you’re happy with your results and your experience with our team. We truly appreciate your support and look forward to seeing you at your next visit!

Rated 5 out of 5 stars

Very friendly receptionist

Very friendly receptionist! The staff and nurses are very knowledgeable, realistic and honest.

May 12, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for your 5-star review! We truly appreciate it and look forward to seeing you again soon.

Rated 1 out of 5 stars

we had an appointment at 3 pm til…

we had an appointment at 3 pm til 4:37pm we are waiting they staff don't know about the customer behavior and they are very rude

May 11, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for letting us know about your experience. We are truly sorry that it did not meet your expectations. Your trust and satisfaction mean a great deal to us, and we would welcome the opportunity to make things right. At your convenience, please reach out to our Patient Care team at patientcare@skinvitality.ca, and we will work closely with you to address your concerns.

Rated 5 out of 5 stars

I had an amazing experience today at…

I had an amazing experience today at the Richmond hill location. The entire process was very thorough and comfortable. Will definitely be back!

May 11, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for your wonderful 5-star review. We’re so pleased to hear you enjoyed your experience with us. Your trust means everything to our team, and we look forward to continuing to care for you at your next visit.

Rated 5 out of 5 stars

Tori was amazing

Tori was amazing, as were all the staff that helped me today. Everything was explained fully, and I was not rushed or pushed to make any decisions until I was 100% comfortable. I highly recommend Skin Vitality London!

May 11, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you so much for your kind 5-star review. We truly appreciate you taking the time to share your experience with us. We’re so happy to hear you had a positive visit, and we look forward to seeing you again soon!

Rated 5 out of 5 stars

Cassandra is amazing

Cassandra is amazing! Young, talented, kind! I am very happy with todays visit and will ask for Cassandra next time!

May 10, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for the 5-star review! We are so happy to know you enjoyed your experience at our clinic. We truly appreciate your trust and support and can’t wait to welcome you back.

Rated 5 out of 5 stars

Staff are excellent at Ajax

Staff are excellent at Ajax. From the front desk girls, the consultants, nurses, technicians, everyone are just amazing. So professional, knowledgeable and very helpful. They offer you the right packages for your needs and you will definitely not regret it.

February 5, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

We sincerely appreciate your 5-star feedback. Thank you for choosing our clinic and for sharing your experience. It is always a pleasure to support you, and we look forward to welcoming you back.

Rated 5 out of 5 stars

Very friendly

Very friendly, very clean and I will be going back. I love the experience.

May 11, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you so much for your lovely review! We’re really happy to hear you enjoyed your experience. It means a lot to our team, and we can’t wait to see you again!

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