Skin Vitality Medical Clinic Reviews 

744
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 714 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and genuinely caring, making them feel comfortable and at ease. Many people highlight the exceptional service, noting that procedures are explained in detail and performed with a gentle touch, ensuring a positive user experience. Reviewers also appreciate the welcoming atmosphere and the professionalism across various locations, contributing to overall satisfaction. However, some customers also noted dissatisfaction with aspects of customer service, feeling their concerns were not taken seriously or that they were treated disrespectfully.

What people talk about most

Staff

Consumers find staff to be exceptionally positive, consistently describing them as friendly, welcoming, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism and... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing their visits as incredible,... See more

Location

Clients share positive opinions on location, with many reviewers consistently praising various branches for... See more

Customer service

People report positive experiences with customer service, often feeling cared for and respected. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience was wonderful. All the ladies on staff were so helpful, kind, and knowledgeable. Knowledge in this industry seems like a bare minimum- but these ladies go above and beyond to understand... See more

Company replied

Rated 5 out of 5 stars

I had a good experience at Skin Vitality. The staff and the nurse were all friendly and welcoming, which made me feel comfortable. The clinic is clean and has a relaxing atmosphere. Overall, the team... See more

Company replied

Rated 5 out of 5 stars

I’m nervous and have always been hesitant about Botox but I’m actually excited now after talking with them today. I look forward to what can be done and it was easily explained to me with a focus of s... See more

Company replied

Rated 5 out of 5 stars

I always have an incredible experience at Skin Vitality Whitby location. Jocelyn is so very helpful, and always helps me decide what to do. My injector Erina is fantastic, wouldn't trust anyone elce w... See more

Company replied


Company details

  1. Medical Clinic
  2. Facial Spa
  3. Health and Beauty Shop
  4. Laser Hair Removal Service
  5. Medical Spa
  6. Skin Care Clinic

Written by the company

Established in 1992. Skin Vitality Medical Clinic operates 14 locations across Southeastern Ontario and is recognized as the largest provider of non-surgical medical aesthetic treatments in Canada. Our medical team includes over 200 professionals, including 10 Medical Doctors, 40 Nurse Practitioners, and a dedicated group of Registered Nurses and Registered Practical Nurses. We are proud to be the country's largest provider of Botox®, Dysport®, Juvederm®, Teosyal®, CoolSculpting®, Sculptra® (Face and Butt), PRP for Face and Hair Restoration, DP4 Microneedling, Exosome Glow treatments, Morpheus8, EMSculpt®, Fraxel®, Laser Hair Removal, and Plus 90™/IntimaLase® Vaginal Rejuvenation. At Skin Vitality, we are committed to delivering personalized, results-driven treatment plans using the latest in injectable, regenerative, and body-contouring technologies--helping every client feel confident, refreshed, and empowered in their skin.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

744 reviews

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Replied to 91% of negative reviews

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4.7

All reviews

(744)

718 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Visited the London clinic today and the…

Visited the London clinic today and the staff was great, I had a consultation with Chanel and Layla. Both were very knowledgeable and made me feel comfortable and confident in my decision for treatment. Would highly recommend

May 21, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your kind feedback! We are thrilled to hear you enjoyed your visit and felt well taken care of by our team. We appreciate your support and look forward to seeing you again!

Rated 5 out of 5 stars

Been coming here for a while for my…

Been coming here for a while for my laser, and I love the service! I feel respected, dignified, and valued. I will be coming here as long as I can! I’ve referred friends as well!

May 21, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you so much for your thoughtful review! We are delighted to hear you had such a positive experience with our team. Your trust and support are truly appreciated, and we look forward to welcoming you back again soon.

Rated 4 out of 5 stars

Very professional service

Very professional service, perhaps a little pricier than others.
Arienne as always is absolutely wonderful, very professional, personable and and very skilled, she is the reason I continue to come back!

May 21, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your wonderful review and kind support! We are so pleased to hear you had a positive experience with us. Our team truly appreciates you taking the time to share your feedback

Rated 5 out of 5 stars

I drove from Crystal Beach to go to…

I drove from Crystal Beach to go to this specific place because it was highly recommended,I must say, best place I’ve ever had Botox done. Amy was amazing!
This will be my Botox place for life !

May 21, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your wonderful review and kind support! We are so pleased to hear you had a positive experience with us. Our team truly appreciates you taking the time to share your feedback

Rated 5 out of 5 stars

Excellent service

Excellent service . My injector Anna is so personable and a wealth of beauty knowledge. I have been coming to the Whitby location for over two years now and have always left feeling beautiful.

May 21, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your wonderful review and kind support! We are so pleased to hear you had a positive experience with us. Our team truly appreciates you taking the time to share your feedback

Rated 5 out of 5 stars

Love the team and staff at the Barrie…

Love the team and staff at the Barrie Skin Vitality! I won't deal with anyone unless its the team at this location. Customer Service is excellent and facility is clean. Very happy with my treatments and results. Always excited for my future appointments and beauty planning with my consultant!

May 21, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you so much for your kind words! We are thrilled you had a great experience and appreciate your continued support. It was our pleasure to care for you!

Rated 5 out of 5 stars

I’ve had PRP treatments done by Navreek…

I’ve had PRP treatments done by Navreek multiple times and every single experience has been consistently excellent. She is incredibly professional, gentle, and attentive, and she really takes the time to make sure you’re comfortable throughout the entire process. You can tell she is very skilled and confident in what she does, which immediately puts you at ease. Vitality overall is an amazing clinic, and Navrik is a big reason why I keep coming back. I always leave feeling well taken care of and confident in the results. Highly recommend her to anyone considering PRP or similar treatments.

May 20, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you so much for your kind words and 5-star review! We are so happy to hear you had a great experience with our team. It means so much to us that you took the time to share your feedback, and we look forward to seeing you again soon!

Rated 1 out of 5 stars

Do not go to this facility

Do not go to this facility. They are inexperienced.

May 19, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for sharing your feedback. We are sorry to hear your experience did not meet your expectations. Patient satisfaction is very important to us, and we would appreciate the opportunity to learn more about your concerns. Please contact us directly at patientcare@skinvitality.ca so our team can further assist you.

Rated 5 out of 5 stars

Anna and Patricia make every experience…

Anna and Patricia make every experience lovely! They are always so gentle and calming!! I will only ever go to skin vitality for my Botox and filler! Thank you SV!!

May 19, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We truly appreciate your kind words and 5-star feedback. It was a pleasure having you at our clinic, and we are so happy to hear you enjoyed your experience. Thank you for your trust and support!

Rated 5 out of 5 stars

Very professional

Very professional, fast and friendly service! Will be going back for more services.

May 20, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We truly appreciate your kind words and 5-star feedback. It was a pleasure having you at our clinic, and we are so happy to hear you enjoyed your experience. Thank you for your trust and support!

Rated 5 out of 5 stars

I really enjoyed my first experience at…

I really enjoyed my first experience at the Hamilton location. Staff was lovely and so welcoming! Very thorough consultation and answered all questions I had:)

May 20, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for sharing your experience with us! We are thrilled to hear you were happy with your visit and the care provided by our team. We can’t wait to welcome you back again soon.

Rated 5 out of 5 stars

I have been going to skin vitality for…

I have been going to skin vitality for a few years now and I have always had a great experience each time. I have had several different injectors and all have a high level of knowledge about the industry. I have been very happy with the outcome of my Botox.

May 20, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for sharing your experience with us! We are thrilled to hear you were happy with your visit and the care provided by our team. We can’t wait to welcome you back again soon.

Rated 5 out of 5 stars

My nurse was absolutely wonderful

My nurse was absolutely wonderful

May 20, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for the wonderful review! We are so grateful for your support and are thrilled to hear you had a great experience with our team. We look forward to seeing you again soon!

Rated 5 out of 5 stars

I absolutely love this clinic

I absolutely love this clinic. It's clean, modern, wonderful and a smart clinical team. I don't trust anyone else with my face, or provide the top shelf care and advice I receive. Thank you. Can't wait to return!

May 20, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for the wonderful review! We are so grateful for your support and are thrilled to hear you had a great experience with our team. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Clean, friendly knowledgeable clinic

I saw nurse Shahla today for my first experience with tear trough filler. She was very patient, kind and knowledgeable. She answered all my questions and made sure I was comfortable. She explained what I can expect during and post injection and detailed what to do to help achieve maximum results. When doing the injection she explained each step and made sure I was comfortable. Thanks so much Shahla!

May 20, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for the wonderful review! We are so grateful for your support and are thrilled to hear you had a great experience with our team. We look forward to seeing you again soon!

Rated 5 out of 5 stars

I had my first Morpheus 8 treatment and…

I had my first Morpheus 8 treatment and my nurse Julia was excellent! Julia made me feel very comfortable and explained everything as she was doing it! I felt very relaxed and confident and I am so happy I chose the right place, Skin Vitality Ajax location! I’m excited to book my next appointment!

May 19, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We are so happy to hear about your positive experience! Thank you for taking the time to leave such a thoughtful review. Our team truly appreciates your support, and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Both the consultation and procedure…

Both the consultation and procedure we’re handled professionally.

May 18, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We are so happy to hear about your positive experience! Thank you for taking the time to leave such a thoughtful review. Our team truly appreciates your support, and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Maryam has been doing my laser hair…

Maryam has been doing my laser hair removal at Ajax Skin Vitality for 3 years and I highly recommend her services. She is wonderful and goes above and beyond to make you feel comfortable!

May 19, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

We are so happy to hear about your positive experience! Thank you for taking the time to leave such a thoughtful review. Our team truly appreciates your support, and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Hands down one of the best experiences…

Hands down one of the best experiences I have had!
I arrived about ten minutes prior to my appt, tons of parking and very close to the office (which was great as it was raining) and entered an extremely clean and well lit, comfy waiting area. I went in For a consult to see what would be the best options for me to give the results that I wanted. My consultant took the time to explain everything to me, explained the costs, pros and cons of each, and stayed within my budget!she was very friendly and personable and answered all of my questions.
I was booked in quickly for my consult (next day) and quickly for my procedure. The receptionist was quick to warmly greet me and I didn’t have to wait for my consult.
I am scheduled for my procedure next week so will update this review after that.
So far, so good and I would highly recommend Skin Vitality!

May 16, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your amazing review! We are so pleased to hear you had a positive experience with us. Your kind words truly mean a lot to our team, and we can’t wait to welcome you back again.

Rated 5 out of 5 stars

I just spoke to Stephany and she came…

I just spoke to Stephany and she came forward with the best possible deal that fits my needs. Very professional,polite and knowledgeable. The clinic itself is clean in very professional setting. The injectors are very accommodating and under their care and guidance I feel extremely confident and comfortable.

May 16, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for your amazing review! We are so pleased to hear you had a positive experience with us. Your kind words truly mean a lot to our team, and we can’t wait to welcome you back again.

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