Skin Vitality Medical Clinic Reviews 

742
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 714 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and genuinely caring, making them feel comfortable and at ease. Many people highlight the exceptional service, noting that procedures are explained in detail and performed with a gentle touch, ensuring a positive user experience. Reviewers also appreciate the welcoming atmosphere and the professionalism across various locations, contributing to overall satisfaction. However, some customers also noted dissatisfaction with aspects of customer service, feeling their concerns were not taken seriously or that they were treated disrespectfully.

What people talk about most

Staff

Consumers find staff to be exceptionally positive, consistently describing them as friendly, welcoming, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism and... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing their visits as incredible,... See more

Location

Clients share positive opinions on location, with many reviewers consistently praising various branches for... See more

Customer service

People report positive experiences with customer service, often feeling cared for and respected. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience was wonderful. All the ladies on staff were so helpful, kind, and knowledgeable. Knowledge in this industry seems like a bare minimum- but these ladies go above and beyond to understand... See more

Company replied

Rated 5 out of 5 stars

I had a good experience at Skin Vitality. The staff and the nurse were all friendly and welcoming, which made me feel comfortable. The clinic is clean and has a relaxing atmosphere. Overall, the team... See more

Company replied

Rated 5 out of 5 stars

I’m nervous and have always been hesitant about Botox but I’m actually excited now after talking with them today. I look forward to what can be done and it was easily explained to me with a focus of s... See more

Company replied

Rated 5 out of 5 stars

I always have an incredible experience at Skin Vitality Whitby location. Jocelyn is so very helpful, and always helps me decide what to do. My injector Erina is fantastic, wouldn't trust anyone elce w... See more

Company replied


Company details

  1. Medical Clinic
  2. Facial Spa
  3. Health and Beauty Shop
  4. Laser Hair Removal Service
  5. Medical Spa
  6. Skin Care Clinic

Written by the company

Established in 1992. Skin Vitality Medical Clinic operates 14 locations across Southeastern Ontario and is recognized as the largest provider of non-surgical medical aesthetic treatments in Canada. Our medical team includes over 200 professionals, including 10 Medical Doctors, 40 Nurse Practitioners, and a dedicated group of Registered Nurses and Registered Practical Nurses. We are proud to be the country's largest provider of Botox®, Dysport®, Juvederm®, Teosyal®, CoolSculpting®, Sculptra® (Face and Butt), PRP for Face and Hair Restoration, DP4 Microneedling, Exosome Glow treatments, Morpheus8, EMSculpt®, Fraxel®, Laser Hair Removal, and Plus 90™/IntimaLase® Vaginal Rejuvenation. At Skin Vitality, we are committed to delivering personalized, results-driven treatment plans using the latest in injectable, regenerative, and body-contouring technologies--helping every client feel confident, refreshed, and empowered in their skin.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

742 reviews

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1-star

Asks customers to review

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Replied to 91% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(742)

715 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The practitioners and staff here are…

The practitioners and staff here are great and the clinic is overall very clean. My go-to for treatments!

May 28, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for the lovely review! It was a pleasure caring for you, and we are so pleased to hear that you enjoyed your experience. We look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Friendly staff and professional nurse injector

Staff was super friendly and did their best to work within my budget for filler and Botox. The nurse injector was very professional, educated and experienced, which made me feel confident in my results, despite the pain of the filler injections.

May 27, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your support and kind feedback. Knowing that you had a wonderful experience means so much to our team. We look forward to seeing you at your next visit.

Rated 5 out of 5 stars

I had a great experience at Skin…

I had a great experience at Skin Vitality. The clinic is very nice and clean. The staff is friendly and professional. I had forehead Botox treatment.
My nurse injector Tanya, is very knowledgeable, has a gentle touch and made me feel very comfortable.i didn't feel pressured into doing more units than I could afford.
This is mt third time using her services and I will be back for sure.
Also they are working with Afirm for payments, that alows for monthly payments without interest, witch works great for me.
I highly recommend this Clinic.

May 27, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your support and kind feedback. Knowing that you had a wonderful experience means so much to our team. We look forward to seeing you at your next visit.

Rated 5 out of 5 stars

Amazing team in Oakville

From the moment I walked in, to the moment I left, the team here were nothing but professional. I was treated by Rikki and I appreciate how welcoming she was.
I will definitely be coming back when the time comes in the future

May 22, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We are incredibly grateful for your review. Thank you for trusting us with your care. We are delighted that your experience was a positive one and look forward to welcoming you back.

Rated 5 out of 5 stars

Skin Vitality Ajax is helping me age naturally and beautifully!

Excellent clinic with the friendliest and most helpful staff. I have been thrilled with the results from my Morpheus8 treatments and I can’t thank you enough for all of your support. I have been coming here for over 20 years and plan to come for the next 20!

September 12, 2025
Unprompted review
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Reply from Skin Vitality Medical Clinic

We are incredibly grateful for your review. Thank you for trusting us with your care. We are delighted that your experience was a positive one and look forward to welcoming you back.

Rated 5 out of 5 stars

Always a wonderful experience

Always a wonderful experience. Caring and knowledgeable staff!

May 21, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you so much for your kind words and 5-star review! We truly appreciate your support and are so happy you had a positive experience with our team. We look forward to seeing you again soon!

Rated 5 out of 5 stars

This was my second time getting Botox…

This was my second time getting Botox at this location. Everyone was very professional and I requested the same nurse. She was very nice and did a great job.

May 25, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you so much for your kind words and 5-star review! We truly appreciate your support and are so happy you had a positive experience with our team. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Welcoming and friendly

Welcoming and friendly, professional staff. After discussing treatment the consultant suggested a different product and the results are wonderful.

May 22, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for taking the time to leave us a 5-star review! We are thrilled to hear you enjoyed your experience at Skin Vitality. Your support means so much to our team, and we can’t wait to welcome you back.

Rated 5 out of 5 stars

This place is great

This place is great. They work around your schedule and they get you in quickly. They also already have great specials to keep taking care of myself financially realistic.

May 25, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your wonderful review! We are so grateful for your trust in Skin Vitality and are delighted to hear you had a great experience. We look forward to continuing to help you look and feel your best!

Rated 5 out of 5 stars

I absolutely loved my filler…

I absolutely loved my filler appointment. The nurse was very professional, and she made me feel comfortable and explained everything to me. I felt very well taken care off. I will definitely be back.

May 22, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your wonderful review! We are so grateful for your trust in Skin Vitality and are delighted to hear you had a great experience. We look forward to continuing to help you look and feel your best!

Rated 5 out of 5 stars

Skin vitality Barrie is amazing…

Skin vitality Barrie is amazing wouldn’t go anywhere else Amy is the Best!!

May 23, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your amazing review! We are so happy to hear you had a great experience with us. Your support and trust truly mean the world to our team. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Amazing experience

Amazing experience, staff was knowledgeable and very professional. The place was very clean and organized.

May 23, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for the 5 stars! We are thrilled you enjoyed your experience at Skin Vitality. It was a pleasure caring for you, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

The experience and the knowledge of the staff

The clinic was very clean and the staff was very friendly
They have a great experience and high confident

May 23, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We sincerely appreciate your kind review and support! Our team is dedicated to providing exceptional care and natural, beautiful results, so it means so much to hear about your positive experience. Thank you for choosing Skin Vitality!

Rated 5 out of 5 stars

love love love …nurse elizabeth was…

love love love …nurse elizabeth was amazing, reception, medical finance overview, all of you ladies 10/10! excited to visit again

May 21, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your amazing review! We are so happy to hear you had a great experience with us. Your support and trust truly mean the world to our team. We look forward to seeing you again soon!

Rated 4 out of 5 stars

Great job done by Ruby

Great job done by Ruby. The lip fillers were painless.

May 22, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for the 5 stars! We are thrilled you enjoyed your experience at Skin Vitality. It was a pleasure caring for you, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Friendly helpful and patient employees.

Friendly helpful and patient employees.

May 22, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

We are so grateful for your 5-star review! Thank you for trusting Skin Vitality with your care. It means so much to our team to know you had a wonderful experience.

Rated 5 out of 5 stars

Great place for Botox

May 22, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

We are so grateful for your 5-star review! Thank you for trusting Skin Vitality with your care. It means so much to our team to know you had a wonderful experience.

Rated 5 out of 5 stars

Had a great time at the Clinic

Had a great time at the Clinic, Atmosphere is very welcoming and everyone are just so nice. Had my consultation and got a reasonable price for my treatment, 100% trusting this clinic.

May 22, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your kind feedback! We are thrilled to hear you enjoyed your visit and felt well taken care of by our team. We appreciate your support and look forward to seeing you again!

Rated 5 out of 5 stars

Visited the London clinic today and the…

Visited the London clinic today and the staff was great, I had a consultation with Chanel and Layla. Both were very knowledgeable and made me feel comfortable and confident in my decision for treatment. Would highly recommend

May 21, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for your kind feedback! We are thrilled to hear you enjoyed your visit and felt well taken care of by our team. We appreciate your support and look forward to seeing you again!

Rated 5 out of 5 stars

Been coming here for a while for my…

Been coming here for a while for my laser, and I love the service! I feel respected, dignified, and valued. I will be coming here as long as I can! I’ve referred friends as well!

May 21, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you so much for your thoughtful review! We are delighted to hear you had such a positive experience with our team. Your trust and support are truly appreciated, and we look forward to welcoming you back again soon.

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