Skin Vitality Medical Clinic Reviews 

732
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 695 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, knowledge, and warm demeanor, making them feel comfortable and well-informed throughout their visits. Many highlight the excellent service and smooth user experience, appreciating how procedures are explained in detail and performed with care. People also frequently commend the various locations for their welcoming atmosphere and efficient operations. However, some customers also noted issues with customer service, feeling their concerns were not taken seriously or that they were not treated respectfully. A few people mentioned feeling unsupported or even punished for minor issues, with staff communication sometimes perceived as insensitive.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, kindness,... See more

Service

Users describe positive interactions with service, highlighting the quality of care, attention to detail, and... See more

User experience

Clients share positive opinions on user experience, with many describing their overall experience as... See more

Location

Customers had positive experiences with various locations, frequently praising the staff for being friendly... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that staff are often empathetic,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience was wonderful. All the ladies on staff were so helpful, kind, and knowledgeable. Knowledge in this industry seems like a bare minimum- but these ladies go above and beyond to understand... See more

Company replied

Rated 5 out of 5 stars

My experience at Skin Vitality was warm and welcoming from the moment I walked in. The staff made me feel comfortable right away, taking the time to explain everything clearly without overwhelming me... See more

Company replied

Rated 5 out of 5 stars

I had my first Morpheus 8 treatment and my nurse Julia was excellent! Julia made me feel very comfortable and explained everything as she was doing it! I felt very relaxed and confident and I am so ha... See more

Company replied

Rated 5 out of 5 stars

I had Botox at the Richmond Hill clinic. I have gone here a few times now and have had some not so great experiences, but keep coming back. The nurse I had today was amazing, very sweet and gentle and... See more

Company replied


Company details

  1. Medical Clinic
  2. Facial Spa
  3. Health and Beauty Shop
  4. Laser Hair Removal Service
  5. Medical Spa
  6. Skin Care Clinic

Written by the company

Established in 1992. Skin Vitality Medical Clinic operates 14 locations across Southeastern Ontario and is recognized as the largest provider of non-surgical medical aesthetic treatments in Canada. Our medical team includes over 200 professionals, including 10 Medical Doctors, 40 Nurse Practitioners, and a dedicated group of Registered Nurses and Registered Practical Nurses. We are proud to be the country's largest provider of Botox®, Dysport®, Juvederm®, Teosyal®, CoolSculpting®, Sculptra® (Face and Butt), PRP for Face and Hair Restoration, DP4 Microneedling, Exosome Glow treatments, Morpheus8, EMSculpt®, Fraxel®, Laser Hair Removal, and Plus 90™/IntimaLase® Vaginal Rejuvenation. At Skin Vitality, we are committed to delivering personalized, results-driven treatment plans using the latest in injectable, regenerative, and body-contouring technologies--helping every client feel confident, refreshed, and empowered in their skin.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

732 reviews

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Asks customers to review

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Replied to 91% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(732)

706 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a great experience for my first Botox treatment

I had a great experience for my first Botox treatment at skin vitality! My appointment was with Brooke who was very informative and sweet. All the staff were very upbeat and helpful. Highly recommend and will be returning!

June 13, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your kind words and 5-star review! We're so happy to hear you had a positive experience with our team. Your support means a great deal to us, and we can't wait to welcome you back.

Rated 5 out of 5 stars

This was my second visit to Skin…

This was my second visit to Skin Vitality and it was another great experience! The staff is always very friendly and the location is super convenient. Highly recommend and will definitely return!

June 13, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your kind words and 5-star review! We're so happy to hear you had a positive experience with our team. Your support means a great deal to us, and we can't wait to welcome you back.

Rated 5 out of 5 stars

Excellent Service and great staff

Excellent Service and great staff. Always friendly !

June 11, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your kind words and 5-star review! We're so happy to hear you had a positive experience with our team. Your support means a great deal to us, and we can't wait to welcome you back.

Rated 5 out of 5 stars

5/5 stars

5/5 stars - Knowledgeable staff + incredible results.

I did my consultation at Skin Vitality Stoney Creek and got booked in for my facial at Burlington. Walked in skeptical like I always am - as a person of color I’ve had too many bad facial experiences where staff didn’t know how to treat melanin-rich skin.

Both locations were amazing. The staff was knowledgeable, used great equipment, and actually explained how to avoid irritation and hyperpigmentation for my skin type instead of giving generic advice. Felt heard and safe the whole time.

It’s been over a week and my skin is still glowing. This is by far the best facial I’ve had. Finally found a place I trust for my skin. Can’t wait to go back.

If you’re hesitant about facials as a person of color - these teams get it.

June 5, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your amazing review! We're thrilled to hear you're happy with your experience and your results. Thank you for trusting Skin Vitality—we look forward to seeing you again for your future treatments!

Rated 5 out of 5 stars

I had a great experience at Skin…

I had a great experience at Skin Vitality. The staff have always been professional, knowledgeable and welcoming. The clinic is clean, well organized, and appointments run smoothly.

June 6, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your amazing review! We're thrilled to hear you're happy with your experience and your results. Thank you for trusting Skin Vitality—we look forward to seeing you again for your future treatments!

Rated 5 out of 5 stars

The spaces are clean

The spaces are clean , staff are so friendly and kind , give a comprehensive picture of what is good for me , taking good care of the procedure and how to follow up

June 10, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your wonderful feedback! We'll be sure to share your kind words with our team. It means so much to know we made your experience a positive one. We appreciate your support!

Rated 5 out of 5 stars

Amazing experience

Amazing! Andrea is the best. I trust her completely and she always makes me look my best. Would recommend 💯 for fillers and Botox!

June 9, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your wonderful feedback! We'll be sure to share your kind words with our team. It means so much to know we made your experience a positive one. We appreciate your support!

Rated 5 out of 5 stars

Laser hair removal = great results

Laser hair removal is working great for me. No pain, friendly staff, every appointment on time. Great results. Highly recommended.

June 8, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your wonderful review! Knowing we've helped you look and feel your best is exactly why we do what we do. We appreciate your trust and look forward to welcoming you back.

Rated 5 out of 5 stars

Welcoming atmosphere

Staff is friendly and very helpful in answering questions and providing helpful advice and information about pricing and services.

June 9, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your wonderful review! Knowing we've helped you look and feel your best is exactly why we do what we do. We appreciate your trust and look forward to welcoming you back.

Rated 5 out of 5 stars

It was wonderful

It was wonderful. They were very thorough and went over the procedure with me in great detail. Everyone was friendly and helpful. I’m happy with the results and will definitely book future appointments.

June 8, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your wonderful review! Knowing we've helped you look and feel your best is exactly why we do what we do. We appreciate your trust and look forward to welcoming you back.

Rated 1 out of 5 stars

I had CoolSculpting treatments at Skin…

I had CoolSculpting treatments at Skin Vitality (St. Catharines location) in September 2025. Despite completing the recommended sessions and following all instructions, I did not see any improvement in my abdomen. In my case, my abdomen appeared worse after the treatment.

I financed the procedure, and the ongoing monthly payments have been very stressful, especially given the outcome.

When I raised my concerns, I did not feel I was treated in a supportive or respectful manner compared to my initial consultation experience.

I have raised my concerns with the clinic and through official complaint channels, but I have not received a resolution that addresses my situation.

Based on my personal experience, I would not recommend this treatment without careful consideration.

September 5, 2025
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for sharing your feedback with us. We are truly sorry to hear that your experience did not meet your expectations. Your satisfaction is very important to us, and we would be grateful for the opportunity to make things right. At your convenience, please reach out to our Patient Care team at patientcare@skinvitality.ca so we can personally review your concerns and support you. We truly value your trust and look forward to the opportunity to make your experience a positive one.

Rated 5 out of 5 stars

Everything was perfect!

Everything was perfect!! Starting from the welcoming Receptionist, and Stephanie was very informative and kept it 100% real. Now I would like to address the beautiful Nurse Rikki (I hope i wrote her name correctly) she has feather hands, couldn’t feel the needle at all. She is amazing. Highly recommend and definitely will be back again. Thanks

June 5, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your continued trust and loyalty. It has been our pleasure to be part of your aesthetic journey, and we truly appreciate your kind words. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Fantastic experience

Staff is very friendly and makes your feel comfortable. Facility is clean and well maintained. Staff is very knowledgeable and provides useful tips to ensure you get the most out of your treatment. Highly recommend!

June 6, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your continued trust and loyalty. It has been our pleasure to be part of your aesthetic journey, and we truly appreciate your kind words. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Had an amazing experience with my…

Had an amazing experience with my microneedling treatment! My skin already feels smoother, brighter, and more refreshed. The procedure was explained clearly, and the staff made me feel comfortable the entire time. Excited to see even more results over the next few weeks. Highly recommend!

June 5, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for your exceptional review. We are honoured to be part of your aesthetic journey and sincerely appreciate your trust in our team. We look forward to welcoming you back for your future visits.

Rated 5 out of 5 stars

Excellent experience

I’ve had two sessions so far and everyone at skin vitality has been amazing! The staff at the front, the technician, everyone.

May 29, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your exceptional review. We are honoured to be part of your aesthetic journey and sincerely appreciate your trust in our team. We look forward to welcoming you back for your future visits.

Rated 5 out of 5 stars

Had a very good experience

Had a very good experience. I felt as though their consultation about my health and safety was thorough. Very happy with my results.

June 4, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your exceptional review. We are honoured to be part of your aesthetic journey and sincerely appreciate your trust in our team. We look forward to welcoming you back for your future visits.

Rated 5 out of 5 stars

Painless Treatment with Amazing Results

I had Botox and fillers done at Skin Vitality Medical Clinic in Kitchener, and I am very happy with the results. The staff were professional, friendly, and welcoming, making me feel comfortable throughout the entire process. They took the time to explain the treatment options and answer all of my questions.

The procedure was painless, and the results look natural, refreshed, and youthful without appearing overdone. The clinic was clean, organized, and inviting. Kudos to the wonderful staff for providing such a positive experience. I highly recommend Skin Vitality Medical Clinic.

June 4, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We sincerely appreciate your wonderful feedback. Thank you for trusting Skin Vitality with your care. We can't wait to welcome you back for your next visit.

Rated 5 out of 5 stars

The staff at Skin Vitality are very…

The staff at Skin Vitality are very knowledgeable and are always willing to work with me to provide me with the services I need within my price range

June 4, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We sincerely appreciate your wonderful feedback. Thank you for trusting Skin Vitality with your care. We can't wait to welcome you back for your next visit.

Rated 5 out of 5 stars

The nurses and staff are always very…

The nurses and staff are always very professional. I use Botox for pain management as I have severe TMJ problems. They do their best consistently to help me manage my pain. They go the extra mile to find me a good price that fits my budget. Incredibly thankful for them.

June 4, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We sincerely appreciate your wonderful feedback. Thank you for trusting Skin Vitality with your care. We can't wait to welcome you back for your next visit.

Rated 5 out of 5 stars

Very professional and friendly staff

Simran did my injections and she was amazing. Tells you exactly what she is doing and when. I hate injections but she made it as comfortable as possible. Much appreciated.

June 4, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for taking the time to leave us a 5-star review! It means so much to our team to know you enjoyed your visit. We look forward to seeing you again!

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