SkinViva Clinic (now The Academy Clinic) Reviews 245

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I was given a treatment without a singel follow up! When I finished my treatment and told them that my skin got worsen they asked me to come to the clinic. During the appointment I was... See more

Company replied

Rated 5 out of 5 stars

Always 5-star service here. Everyone makes you feel comfortable and reassure you that it's both important and right for you to do things to take care of yourself and elevate your look. I have reg... See more

Company replied

Rated 5 out of 5 stars

I was apprehensive because I've never had such treatments done before. Sharryn offered brilliant no pressure advice. Sharryn checked I was okay during the treatment and stopped so I could see the prog... See more

Company replied

Rated 5 out of 5 stars

Recently had my second round of dermal filler treatment at Skin Viva, this time by Dr Claire. As with my previous experiences at Skin Viva I found Claire's experience, knowledge and Skill to be except... See more

Company replied

Company details

  1. Skin Care Clinic

Written by the company

The Academy Clinic (formerly SkinViva Clinic) specialises in anti-ageing and non-surgical cosmetic injection treatments, as well as skin rejuvenation and skin care treatments. All our injectable treatments are carried out by fully qualified medical professionals. Free consultations are available. From the shape of your cheekbones to the depth of your laughter lines. It’s important that you always look and feel like yourself. That’s why we do what we do. At The Academy Clinic, we exist to help individuals. We listen, and we deliver medical-led treatments at affordable prices. Making sure you have the best access, advice, and solutions to create the treatment plan you want. Please note: reviews dated prior to 6th August 2025, relate to SkinViva. View The Academy Clinic reviews here: https://uk.trustpilot.com/review/theacademyclinic.co.uk


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

245 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Team and best clinic…

I have been visiting Skinviva for the past 5 years. The entire team are professional super friendly. Dr. Aimee is amazing and a BIG shout out to Claire on reception, she is the heart and soul of the clinic, makes every visit a joy.

February 13, 2024
Unprompted review
SkinViva Clinic (now The Academy Clinic) logo

Reply from SkinViva Clinic (now The Academy Clinic)

Hi Paul,
Thank you for your wonderful review. We're so pleased to have you as a loyal customer :)
We look forward to seeing you again soon.
Many thanks,
SkinViva

Rated 5 out of 5 stars

Foundation Botox/Derma Filler Cours

I've just completed the foundation course for Botox and Derma Fillers. From the day of booking I was contacted and provided with an array of various course material. The training day was excellent and had lots of "hands on" experience with live models. Sharryn was so knowledgeable and her expertise clearly demonstrated throughout the training. Will definitely be booking onto more training in the future. Thank You SkinViva!

February 10, 2024
Unprompted review
SkinViva Clinic (now The Academy Clinic) logo

Reply from SkinViva Clinic (now The Academy Clinic)

Hello,
Thank you so much for your great review - we're pleased to hear you enjoyed your course experience with us. We'll pass your feedback onto Sharryn, she'll love this! We hope to see you again in future for further training :)
Regards,
SkinViva Training Academy

Rated 1 out of 5 stars

I have left a review about my bad…

I have left a review about my bad experience at this clinic and it has been removed. The same happened with my Google reviews. I have been in touch with them through emails and their response was ambigous and not helpful.

The treatment I had was fillers when I didn't need them. After some of the fillers migrated, I was advised to have them disolved. Biggest mistake because hyaluronidase induced an autoimune reaction which I have been trying to heal for years. My whole body has been affected and my whole life as a consequence. Many women have these symptoms, but they are brushed under the carpet. I still have filler in my face that has migrated and looks lumpy even if I was told it will disolve in 18 months. So many lies!
I wonder if after hearing about these risks, Skin Viva is informing their patients (or should I say clients).
My review is to raise awareness about the dangers of fillers and hyaluronidase.

*I am a verified client, I can provide emails between me and Skin Viva.

January 20, 2023
Unprompted review
SkinViva Clinic (now The Academy Clinic) logo

Reply from SkinViva Clinic (now The Academy Clinic)

Thank you for taking the time to write this review, however it is an unfair representation of the facts. Your previous review was flagged as defamatory and not aligning with the true nature of your interaction with SkinViva.
Whilst you are of course free to express your opinion on fillers in general and on the use of Hyalase to reverse treatments, you are not free to suggest we would ever sell treatments to clients in an unethical way. As an ethical company, we actively discourage our clients from having treatments that won’t be suitable for them or may not give the results they are looking for. It is clear from your clinical notes that you requested filler on a number of occasions, and all the options, possibilities & potential complications were discussed with you and agreed by you, before any treatment was given. You were also seen for follow up appointments on multiple occasions to discuss your concerns and thoughts back in 2019 / 2020. We responded to your written concerns via email, as well as endeavouring to follow them up with phone conversations at the time.
We cannot comment on non-verifiable posts and information you have found on social media, as our knowledge comes from a clinical viewpoint, based on years of clinical experience in healthcare and aesthetics. We are of course always evolving as a company and exploring any new clinical study information that is presented to us by verifiable sources and will continue to ensure patient safety is our number one priority. Again, you are very free to seek knowledge via Facebook groups, of which there are many with many varying opinions, however in our experience this isn’t always the best approach to gain a balanced and clear medical view of treatments, side effects and potential outcomes of treatments.
We wish you well in the future.

Rated 5 out of 5 stars

Dr Aimee Moss saved my face!

Dr Aimee Moss at Skinviva is an exceptional professional. I had a bad reaction to a treatment I had done in another country (nothing wrong with the treatment, but my immune system reacted to hyaluronic acid filler three months later), and when no other clinic would agree to help me, Dr Aimee Moss not only opened the door for me, but treated the problem with the utmost care, professionalism, and compassion. The treatment took two sessions and solved the problem. I am so grateful I cannot express it in words. Everyone at Skinviva was absolutely wonderful. Thank you!!!

October 24, 2023
Unprompted review
SkinViva Clinic (now The Academy Clinic) logo

Reply from SkinViva Clinic (now The Academy Clinic)

Hi Angela,
Thank you for your lovely review. We are so pleased we were able to help you :)
Many thanks, SkinViva Clinic

Rated 5 out of 5 stars

Great place, great people and top notch clinic

Having never had any cosmetic procedures before at the ripe old age of 40, I was a little bit nervous prior to my appointment. I picked SkinViva based on the reviews and the great payment options they offer. I wasn’t disappointed, I knew I was in the right place as soon as I walked in.

I was greeted, made to feel very welcome & comfortable… and made a lovely coffee by Zan while I filled out my forms :)

Sharryn is fantastic and a genuinely lovely person, she chatted to me throughout my Botox treatment and put me at ease, I am really looking forward to seeing my results in a few days and my next visit.

Thank you ladies, for a really great experience today and I will be recommending you to everyone x

January 6, 2024
Unprompted review
SkinViva Clinic (now The Academy Clinic) logo

Reply from SkinViva Clinic (now The Academy Clinic)

Hi Sam,
Thank you for your lovely review. We're so pleased that you felt at ease as soon as you walked in to our clinic. We will pass your kind feedback onto Sharryn, she will love this :)
We hope to see you again in the future.
Many thanks,
SkinViva

Rated 5 out of 5 stars

Very happy with Botox treatment with Dr…

Very happy with Botox treatment with Dr Aimee. Have got the best results after my treatment on 13.11.2023. Thank you ever so much.
Kind regards.
From: Anna v Z.

November 13, 2023
Unprompted review
SkinViva Clinic (now The Academy Clinic) logo

Reply from SkinViva Clinic (now The Academy Clinic)

Hi Anna,
Thank you for your review - we're so pleased you're happy with your treatment results :)
Many Thanks,
SkinViva

Rated 5 out of 5 stars

There's so many models each day to practice on...it's brilliant!

I've done three course so far with Skinviva and each one has been an exceptional experience. The communication from the admin team is excellent. The pre-course and course material is very detailed and current. The trainers are really knowledgeable and have their own practices so their training and advice is extremely helpful. The course organisation and planning is thorough and the amount of models you get to work on each day is way beyond anything I've had before. There's so much opportunity to have a go at all the procedures on the course, not just once, but several times, so you feel confident to use your new skills in your own practice. I come away exhausted as there are so many models to work on throughout the day. It really is brilliant and every course I have been on with SkinViva, is the same. I strongly recommend training with Skinviva. Thank you! Jo Bregazzi

October 31, 2023
Unprompted review
SkinViva Clinic (now The Academy Clinic) logo

Reply from SkinViva Clinic (now The Academy Clinic)

Hi Joanna,
Thank you so much for your amazing review of our Training Academy :)
We are so pleased that you enjoy your training courses wit us and that you come away from each course feeling confident and knowledgeable to practice your new skills.
We hope to see you again for more courses in the future.
Many thanks, SkinViva Academy

Rated 5 out of 5 stars

Brilliant experience as a model today…

Brilliant experience as a model today through SkinViva training programme. Great instructor and lovely students who were really all committed to not only learning but ensuring I as a patient was safe and satisfied. My cheeks look great and I would highly recommend.

October 25, 2023
Unprompted review
SkinViva Clinic (now The Academy Clinic) logo

Reply from SkinViva Clinic (now The Academy Clinic)

Hi Caroline,
Thank you so much for your lovely review. We are so pleased you are happy with your treatment and we hope to see you again :)
Many thanks, SkinViva

Rated 5 out of 5 stars

Another amazing training day…

Another amazing training day with Sharryn.
Fantastic and comprehensive teaching and plenty of opportunity for injecting.
Left feeling confident and well supported by my peers, Sharryn SkinViva!! 🤩

October 24, 2023
Unprompted review
SkinViva Clinic (now The Academy Clinic) logo

Reply from SkinViva Clinic (now The Academy Clinic)

Hi Fiona,
Thank you for your wonderful review. We're so pleased you enjoyed your training day with us and felt you had lots of practical experience :)
We hope to see you again in the future!
Many thanks, SkinViva

Rated 1 out of 5 stars

Poor follow up and general lack of…

Poor follow up and general lack of patient care. More concerned with their reputation and legalities with very little room to complain as you sign all this away with their robust paperwork. Won’t use them again as there’s so much choice out there.

September 8, 2023
Unprompted review
SkinViva Clinic (now The Academy Clinic) logo

Reply from SkinViva Clinic (now The Academy Clinic)

Thank you for taking the time to leave a review. Unfortunately, when we have checked back through our clinic diary, we have no record of treating someone with your name as it is listed here. Furthermore, our clinic was actually closed on the day you report your appointment to be on. We always offer follow up treatments to our patients when required, and our team are always on hand to discuss any concerns you may have afterwards. Should you feel this hasn’t happened we would be grateful if you would reach out to us directly so that we can resolve the situation, we are unable to reach out to you, as above we have no log of a client with your name having treatment in the last 12 months.
Best regards

SkinViva

Rated 5 out of 5 stars

Dr Aimee is fabulous she advised me…

Dr Aimee is fabulous she advised me exactly what filler would look great and help me achieve the plump but natural look 5/5 stars deffo recommend

September 26, 2023
Unprompted review
SkinViva Clinic (now The Academy Clinic) logo

Reply from SkinViva Clinic (now The Academy Clinic)

Hi Paige,
Thank you for your great review.
We're very happy that you're pleased with your treatment results from Dr Aimee :)
Many thanks, SkinViva

Rated 5 out of 5 stars

Skinviva highly recommended

Skinviva offer a professional service. The advice regarding treatments is clear without pressure. All the staff are friendly and they answer all the questions you have.

August 9, 2023
Unprompted review
SkinViva Clinic (now The Academy Clinic) logo

Reply from SkinViva Clinic (now The Academy Clinic)

Thank you for your lovely review! SKINVIVA

Rated 5 out of 5 stars

First treatment at Skin viva

First treatment at Skin viva, I was so nervous. Nurse Leanne was great, put me at ease and explained all my options thoroughly. No pressure at all. I'm glad I chose Skin viva, happy with my treatment and aftercare. Definitely recommend.

August 7, 2023
Unprompted review
SkinViva Clinic (now The Academy Clinic) logo

Reply from SkinViva Clinic (now The Academy Clinic)

Thank you for your lovely review! Leanne will love this and we do to :) SKINVIVA

Rated 5 out of 5 stars

First time at Skin Viva.

First time at Skin Viva.
Was worried at first however from start to finish everyone was lovely . Reception was welcoming, relaxed very clean throughout..
Aesthetic Practitioner Leanne was absolutely brilliant, professional, friendly and reassuring,, I had a thorough consultation , we talked about treatments and what I wanted to achieve .Leanne answered all my questions. This gave me all the info I needed and I was happy to have the treatment today!
I’m very pleased with the instant results which will only improve.
The aftercare was discussed and leaflet given. Will definitely be using again in the future. Thank you for a positive experience .

August 7, 2023
Unprompted review
SkinViva Clinic (now The Academy Clinic) logo

Reply from SkinViva Clinic (now The Academy Clinic)

Thank you for your wonderful review :)
We are so pleased that you enjoyed your experience and your treatment with us. We will pass your kind feedback onto Leanne - she will love this!
Many thanks, SkinViva

Rated 5 out of 5 stars

I have been going to skinviva for…

I have been going to skinviva for 2years would not go anywhere else, been there done that 😔, really professional and genuine.

July 22, 2023
Unprompted review
SkinViva Clinic (now The Academy Clinic) logo

Reply from SkinViva Clinic (now The Academy Clinic)

Thank you for your lovely review! We are so pleased that you enjoy your experience with us and continue to come back for treatments :)
Many thanks, SkinViva

Rated 5 out of 5 stars

Really nice and friendly staff

Really nice and friendly staff. Highly recommended, really happy with the results!

July 3, 2023
Unprompted review
SkinViva Clinic (now The Academy Clinic) logo

Reply from SkinViva Clinic (now The Academy Clinic)

Hi, thanks for the fab review. SkinViva

Rated 5 out of 5 stars

Amazing service from start to…

Amazing service from start to finish.sharron couldn't have been any better lovely lady who understood my needs.xredit to the company .thanks again x

July 7, 2023
Unprompted review
SkinViva Clinic (now The Academy Clinic) logo

Reply from SkinViva Clinic (now The Academy Clinic)

Thanks for the lovely review. We are so pleased you had a great experience. SKINVIVA

Rated 5 out of 5 stars

Fantastic experience

I had my first treatment today with Dr Amy who was so lovely and very professional. I absolutely love the result. She was patient and reassuring throughout the whole process. The rest of the staff on reception were also very kind and helped ease my nerves as a first-timer. Thank you so much to all the staff there today. I would highly recommend and I will definitely be back.

June 23, 2023
Unprompted review
SkinViva Clinic (now The Academy Clinic) logo

Reply from SkinViva Clinic (now The Academy Clinic)

Thank you for your lovely review! we are so pleased you had a great experience with us! :) SKINVIVA

Rated 5 out of 5 stars

Sharon is a star!

Sharon made me feel very much at ease as I was very nervous. She explained the whole process and was just amazing! I’m really pleased with the service and the results! Definitely recommend this place.

May 26, 2023
Unprompted review
SkinViva Clinic (now The Academy Clinic) logo

Reply from SkinViva Clinic (now The Academy Clinic)

Thank you, we will appreciate your lovely review! We are so happy you love your results. SKINVIVA

Rated 5 out of 5 stars

Excellent

Sharryn is fantastic, very knowledgeable and really honest. Did not try to sell me something I didn’t need. Would highly recommend Sharryn and would not go anywhere else.

May 5, 2023
Unprompted review
SkinViva Clinic (now The Academy Clinic) logo

Reply from SkinViva Clinic (now The Academy Clinic)

Thank you for your lovely review, Sharryn will love this!! SKINVIVA

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look