I was given a treatment without a singel follow up! When I finished my treatment and told them that my skin got worsen they asked me to come to the clinic. During the appointment I was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I was given a treatment without a singel follow up! When I finished my treatment and told them that my skin got worsen they asked me to come to the clinic. During the appointment I was... See more
Company replied
Always 5-star service here. Everyone makes you feel comfortable and reassure you that it's both important and right for you to do things to take care of yourself and elevate your look. I have reg... See more
Company replied
I was apprehensive because I've never had such treatments done before. Sharryn offered brilliant no pressure advice. Sharryn checked I was okay during the treatment and stopped so I could see the prog... See more
Company replied
Recently had my second round of dermal filler treatment at Skin Viva, this time by Dr Claire. As with my previous experiences at Skin Viva I found Claire's experience, knowledge and Skill to be except... See more
Company replied
The Academy Clinic (formerly SkinViva Clinic) specialises in anti-ageing and non-surgical cosmetic injection treatments, as well as skin rejuvenation and skin care treatments. All our injectable treatments are carried out by fully qualified medical professionals. Free consultations are available. From the shape of your cheekbones to the depth of your laughter lines. It’s important that you always look and feel like yourself. That’s why we do what we do. At The Academy Clinic, we exist to help individuals. We listen, and we deliver medical-led treatments at affordable prices. Making sure you have the best access, advice, and solutions to create the treatment plan you want. Please note: reviews dated prior to 6th August 2025, relate to SkinViva. View The Academy Clinic reviews here: https://uk.trustpilot.com/review/theacademyclinic.co.uk
St Johns Court, 19B Quay Street, M3 3HN, Manchester, United Kingdom
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amy was lovely and knowledgeable and took her time to answer my questions, and Keely was her usual friendly mad self. (Mad like me) 🤪

Reply from SkinViva Clinic (now The Academy Clinic)
Had a treatment with Dr Olivia. She is a kind hearted and amazing professional. She puts you at ease and is more than happy to answer any questions you have. I hadn't had the beauty treatment before and there was no pressure put on me to do something which I wouldn't be comfortable in.
Would 100% reccomend skin viva to anyone and if you have the chance to have dr olivia just know you'll be in exceptional and safe hands.

Reply from SkinViva Clinic (now The Academy Clinic)
So glad I have found Skin Viva. I have done training there and returned for treatment from Sharryn. Won’t go anywhere else now as I know that I am certain to be treated by a highly trained medical professional and know that I will get the correct natural aesthetic.

Reply from SkinViva Clinic (now The Academy Clinic)
I had the most amazing day. I was slightly worried about the course as I had not done anything like this before but I felt put at ease as the team working there are so lovely and Sharryn is a great teacher. It was great having only 5 people on the course as it felt a lot more hands on and was very easy to discuss things amongst the group. I have come away from the foundation course feeling confident and happy to start treatment.

Reply from SkinViva Clinic (now The Academy Clinic)
This was my first visit to SkinViva following a recommendation from a very close friend, I was SO impressed. Upon arrival I was greeted by reception staff like a relative, offered drink, food and help with forms I needed to complete (if needed). I asked for advice on treatments and was duly given warm, friendly and down to earth advice that was so easy to digest and helped me to make up my mind - I decided on the DaVinci lip treatment.
Sharon was my nurse practitioner and she was adorable - so kind, professional and knowledgeable explaining the entire procedure to me from start to finish before starting anything. She explained how long the treatment would take to complete and how long the results could be expected to last if I took the proper care of my lips/skin.
I had no pain whatsoever, just 2 tiny moments of stinginess that lasted mere seconds. The whole treatment took approximately 20 minutes plus 25 for cleansing first, explanations and massaging aftercare etc…
I was super impressed with the whole experience and despite the fact that I live in Leeds and there are obviously clinics in my home city that offer such services, I will definitely, happily travel to Manchester again on a regular basis purely to visit SkinViva for further treatments as I think when you find a diamond such as this, you don’t want to let it go…
Highly recommended, especially to first time attendees who may be nervous or scared as the staff here are so genuine, kind, thoughtful and especially - gentle, highly qualified and professional practitioners that they would put ANYONE at ease within minutes. 🥰

Reply from SkinViva Clinic (now The Academy Clinic)
Went today to have dermaplaning. Came out feeling very relaxed, with refreshed skin. The young lady that did it was so knowledgeable about skincare in general. Came out having learnt lots!!
Thank you for such a good experience

Reply from SkinViva Clinic (now The Academy Clinic)
I went for a consultation with Dr Shazia thinking I would need more than I did. She was extremely helpful and knowledgable and didn't pressure me into any treatments. I had filler In my nose and I love it. A trustworthy place I would definitely recommend and use again.

Reply from SkinViva Clinic (now The Academy Clinic)
I am an existing patient of SkinViva, and saw Dr Aimee for the first time last week for my non surgical rhinoplasty. My case is a little more complex due to previous surgery, and my expectations modest, however I am so pleased with the results achieved. Dr Aimee took the time to understand my concerns and what I wanted to change, the difference is amazing and I won’t be going to anyone else now !

Reply from SkinViva Clinic (now The Academy Clinic)
I felt really relaxed I am absolutely over the moon with the results knew exactly where I needed volume she was amazing

Reply from SkinViva Clinic (now The Academy Clinic)
I was a model for the cheeks masterclass today with Dr Sharran, I’m so pleased with the results, it’s made me feel more confident in myself! Everyone made me feel comfortable and the lovely lady (sorry I can’t remember your name) who injected me did it with confidence and made me feel completely at ease. All round great experience - thank you 😊

Reply from SkinViva Clinic (now The Academy Clinic)
Went in to Skin Viva to see about having tear trough treatment as area under my eyes had been bothering me. Saw Sharryn who advised me this would be totally wrong for my eyes and wd give me a bad result making it worse, that’s why it’s so important to go to a reputable clinic where they advise you properly. Had a little filler instead to lift my cheek area as my problem was more of an eye bag. Really happy with result and a subtle but definite improvement. Thanks Sharryn!

Reply from SkinViva Clinic (now The Academy Clinic)
Where do I start? These people are sooo good, Sharryn just changed my life. Very professional and the job she did couldn’t be any better. My friends seeing my before&after pictures have asked me if I had a filter on. Can’t believe it. Thanks so much for your amazing job.

Reply from SkinViva Clinic (now The Academy Clinic)
Visited as a very nervous model to have nose to mouth and mouth to chin lines. I was treated with much respect and had everything explained. I was very happy with the subtle changes and how I was treated. I felt so much more confident in how I looked after the treatment. The model experience was very positive for me . I would recommend and use skin viva again without hesitation.

Reply from SkinViva Clinic (now The Academy Clinic)
leanne made me fell so comfortable while getting my lips filled and made sure she knew exactly what result i was wanting, she talked me through it and it was very painless

Reply from SkinViva Clinic (now The Academy Clinic)
Fantastic everything!! Staff
Treatment, results altogether thank you very much

Reply from SkinViva Clinic (now The Academy Clinic)
I love this clinic! The receptionist is very welcoming and makes you feel comfortable. I had lip fillers and botox by Sharryn and it was a pleasant and painless experience. She is very knowledgeable and recommends the best treatment for you.
I'll continue to do my treatments here.

Reply from SkinViva Clinic (now The Academy Clinic)
Excellent, friendly and professional service from greeting at reception to the fantastic Dr that provided treatment.
My treatment is perfect, exactly as I’d hoped and very natural - they’ve knocked 5+ years off me.
So much so I recommend them immediately to a friend that had the same wonderful experience.
10/10 - thank you

Reply from SkinViva Clinic (now The Academy Clinic)
Lovely clean modern clinic friendly atmosphere everything explained clearly great experience

Reply from SkinViva Clinic (now The Academy Clinic)
I was apprehensive because I've never had such treatments done before. Sharryn offered brilliant no pressure advice. Sharryn checked I was okay during the treatment and stopped so I could see the progress and check if it was on the right track. Whilst having my treatment Sharryn put me completly at ease, made me laugh and made the whole experience even better. I love the end result!!!

Reply from SkinViva Clinic (now The Academy Clinic)
Immediately once you enter the clinic, the reception staff are incredibly friendly which put myself, as a first time user of dermal fillers, at ease. My consultation with Sharryn was laid back but informative. This is definitely NOT a clinic that preys on someone’s insecurities and the clinicians are very honest about what treatments would work for you, rather than trying to simply sell a product. I did not feel pressured at any point to go ahead with treatment. In terms of results, Skinviva used a conservative approach to create a natural but still striking difference in my jaw and I’ve been so happy with how it’s looked. Would definitely recommend for anyone looking to get aesthetic treatment.

Reply from SkinViva Clinic (now The Academy Clinic)
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.