I order 4 indoor bar stool, 4 outdoor bar stools, outdoor sofa with coffe table and bar garden table. Shiping had delay more than 2 weeks for one item and 6 weeks for another because in their pol... See more
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The chairs look great, with very nice details that I wouldn't expect because price point is so reasonable. The delivery was more than a month before expected, which was awesome. But the best part of a... See more
Company replied
I don't normally write reviews but I have to for Sklum...I admit I was very hesitant purchasing with Sklum when I saw some of the bad reviews on here but I am very glad I took the leap. Firstly th... See more
Company replied
We were super happy with our first SKLUM experience. The whole ordering system was so easy. They sent us updates now and then and everything arrived as planned. The furniture was very safely and care... See more
Company replied
Company details
About Sklum
Written by the company
Sklum es una marca internacional de muebles y decoración que combina lo último en diseño, funcionalidad y sostenibilidad, permitiendo que cada espacio cuente su historia única.
Sklum is an international furniture and decor brand that blends the latest in design, functionality and sustainability, allowing each space to tell its unique story.
Sklum is an international furniture and decor brand that blends the latest in design, functionality and sustainability, allowing each space to tell its unique story.
Sklum - Where Inspiration Becomes Home
Written by the company
- Muebles que cuentan historias
- Diseño, autenticidad y estilo para cada espacio
Contact info
3.6
Average
264K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Looooong delivery
Still waiting for my delivery one month after…when I purchased the confirmation email talked about 7-10 working days to deliver.
May 22, 2026
Reply from Sklum
Hello Edoardo, thank you for sharing your experience with us. We are sorry for the delay you are mentioning. In order to help you and verify the status of your delivery, we will contact you through Trustpilot to request your order details. Customer Service of Sklum.com
Very quick reply
Very quick reply, personal and helpful customer service
May 26, 2026
Unprompted review
Reply from Sklum
Hello Sandra Carson, thank you for sharing your experience. It is great to know that our team was helpful and provided a quick response. We truly appreciate your positive feedback.
Customer Service at Sklum.com
The products are great
The products are great. But customer service is terrible. A phone number but no one picks up - terrible service. Also cancellation or returns are terrible. So as long as you buy without questions or issues it is great. But if anything comes up- no one is home and you can just figure it out yourself.. No budget for customer service apparently- which makes it a poor shopping experience..
May 25, 2026
Unprompted review
Reply from Sklum
Hello Nicole, thank you for your feedback. We appreciate you sharing your experience with our service and the return process. We would like to review this and help you with your request. We will reach out to you through Trustpilot to request your order details and provide you with further assistance. Customer Service at Sklum.com
Reply from Sklum
Hi Nina Mitchell, Thank you so much for your kind words! We are thrilled to hear that you love your new chair and that the delivery to the UK was smooth. It is wonderful to know you are happy with your purchase. Customer Service at Sklum.com
After more than 2 months NO BED AND NO…
After more than 2 months NO BED AND NO REFUND. Worst webshop ever. NO CUSTOMER CARE , NO FOLLOW UP! PLEASE DON’T ORDER. You will be so disappointed… if I read the reviews and listen to overall reviews ONLY 20 % is satisfied, all the rest is disappointed or didn’t get what they ordered. Even myself, still NO Jolcem bed , NO REFUND !!!
I hope that with my message I ll be able to make people think twice. It s better that SKLUM stops his webshop. Enough people have been fooled. To the Sklum reviewers , send my bed or refund me !!!!!!!!!!!!!!!!!!!!!!! GARMNVUWK !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
May 25, 2026
Unprompted review
Reply from Sklum
Thank you for sharing your experience with us. We have received your order reference GARMNVUWK and we will review the status of your bed and the refund process immediately. We will continue in contact with you to provide an update as soon as possible. Customer Service Sklum.com
I ordered 3 chairs every single item is…
I ordered 3 chairs every single item is with scratches, chips and damaged. I reported issue straight away on the 12th of may, one of my incidents was cancelled and another one says awaiting customer response but i do not see what I should respond about and what! Sklum Customer service please connact me asap!
May 12, 2026
Unprompted review
Reply from Sklum
Hi Ewa P, thank you for your review. We apologize for the condition of the chairs you received and for the confusion regarding your reported incidents. We want to help you resolve this situation. We will contact you shortly through Trustpilot to request some additional details so we can locate your order and assist you further. Sklum.com Customer Service
Chairs attractive & good quality
Chairs were attractive and of good quality.
All delivered as specified.
May 18, 2026
Reply from Sklum
Hello James, thank you very much for your kind words and for sharing your experience with us. We are delighted to know that you are happy with the quality and design of your new chairs. We hope you enjoy them! Customer Service at Sklum.com
The furniture absolutely amazing…
The furniture absolutely amazing everything that was on the site exactly the same
Delivery perfect time
But unfortunately the delivery company didn’t deliver everything together and there courier site was very hard to understand .
May 18, 2026
Reply from Sklum
Hello Lillian, thank you so much for your 5-star review and for your kind words about our furniture! We are happy to hear you are pleased with your purchase. Regarding the delivery experience you mentioned, we would like to look into this further to improve our service. We will be contacting you shortly through Trustpilot to request some additional information. Sklum.com Customer Service
Delivery gotdelayed by 3 weeks and then missed it too
Delivery gotdelayed by 3 weeks, then they said they were coming on a certain date, I got paid off vacation to get the stuff and mount it, they never arrived so I wasted money and time. I contacted them (uncreachable), I wrote to them (still waiting for an answer after 4 days). it seems to have good products, but the delivery is embarassing
May 22, 2026
Unprompted review
Reply from Sklum
Hi Marco, thank you for sharing your feedback with us. Our apologies for the delay with your delivery and the difficulties you've had reaching us. We would like to look into this for you. We will be contacting you shortly through Trustpilot to request more details so we can assist you further.
Customer Service of Sklum.com
great Ai assistent
May 25, 2026
Unprompted review
Reply from Sklum
Hello Melanie, thank you for sharing your experience! It's wonderful to know our AI assistant was helpful. We truly appreciate your positive feedback. Customer Service at Sklum.com
Reply from Sklum
Hi Matteo, Thank you so much for your 5-star review! We are delighted to know that you are happy with our shop and the speed of our deliveries. We hope to see you again soon! Sklum.com Customer Service
Reply from Sklum
Hi Maciej, thank you so much for your kind words! We are happy to hear that you find our products great and beautiful.
Customer Service at Sklum.com
Reply from Sklum
Hello Olga,
Thank you so much for your kind words. We are thrilled to know you are so happy with your experience and we appreciate the recommendation.
Customer Care at Sklum.com
The chair is not designed well
The chair is not designed well. When you sit at the edge, it tends to tip over and fall.
May 22, 2026
Reply from Sklum
Hello JF, thank you for sharing your feedback with us. We appreciate you bringing this to our attention. We would like to review the stability of your chair to ensure everything is correct. We will contact you through Trustpilot to request more information and assist you with this matter. Customer Service at Sklum.com
Reply from Sklum
Hello Jack, thank you very much for your positive feedback. We are glad to hear that everything went well and that you are satisfied with the quality of our products. Sklum.com Customer Service
Getting emails asking me to review the…
Getting emails asking me to review the product. Would be great if I actually had the product to review. Still hasn’t arrived. Only order off Sklum if you like waiting for weeks and weeks for your order to arrive
May 22, 2026
Reply from Sklum
Thank you for sharing your feedback, Fiona. We apologise for the inconvenience of receiving review requests before your order has arrived. We would like to verify the status of your delivery. We will reach out to you through Trustpilot to request the necessary details to help you.
Customer Service at Sklum.com
Site was perfect but the payment…
Site was perfect but the payment service via Klarna is woeful, very confusing, you nearly lost me at times as it was so unclear as to why I needed to keep logging into my bank. Other sites have much friendlier payment experiences
May 24, 2026
Unprompted review
Reply from Sklum
Hi Mick, thank you for your 4-star review and for your kind words about our website. We are glad you had a good experience browsing our site. We also appreciate your comments regarding the payment process, as we always aim to improve every part of our customers' journey.
Customer Service of Sklum.com
Update: From 1 Star to 5 Stars – Stunning Table and Swift Resolution!
This is a follow-up to my previous 1-star review. I am mentioning my initial rating purely for historical context, as my experience has completely turned around.
Shortly after I posted my complaint, SKLUM reached out to me directly. Within days, they shipped the coffee table, and it actually arrived much quicker than expected. The packaging was incredibly robust and kept everything perfectly safe in transit.
As for the table itself, it is absolutely stunning. The build quality is exceptional, and it looks just amazing in person. I am now giving them a 5-star rating specifically for the rapid customer service response to my review and the phenomenal quality of the furniture.
May 23, 2026
Unprompted review
Reply from Sklum
Thank you, SL, for sharing your updated experience with us. We are glad to hear that the coffee table arrived safely and that you are satisfied with its quality and our customer service. We appreciate your 5-star rating.
Customer Service at Sklum.com
Just as advertised
Just as advertised! Attractive and functional. Arrived in good time and shape.
May 22, 2026
Reply from Sklum
Thank you for your feedback! We are delighted to know that your order arrived promptly and that the products are exactly what you were looking for. We hope you enjoy your new items! Customer Service at Sklum.com
Sleek well constructed design which was…
Sleek well constructed design which was easy to assemble. Delivery took two weeks but for comparable products in the UK this item is a more refined design and half the price
May 22, 2026
Reply from Sklum
Hi Paul, thank you for your feedback. We are happy to hear that you are pleased with the design and assembly of your items. We appreciate your comments regarding the delivery time and are glad that the quality and price met your expectations.
Customer Service at Sklum.com
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