Sklum Reviews 264,170

It was exactly as we imagined it

Terrible experience. Delivery is a disaster. Endless delays for weeks and weeks and then the wrong product arrived. The delivery company mixed up orders. Sklum were unfriendly and unhelpful. I ordered April 9th, and today is May 22nd and I still have not had my order! This is the second time I have had an order delayed, but this time it’s a total joke. I WILL NEVER buy from Sklum again!!!

Unable to help with order due to arrive today and not yet shipped.

i like the the stools came in a pack of 4

Well like everyone else on here and the FACEBOOK COMPLAINTS PAGE this company is terrible.

Months of waiting and then confirmation of delivery - delivery cancelled the morning of 'because the truck is too full'.

£599 wasted and no product - DO NOT BUY FROM THIS COMPANY

Terrible experience with Sklum, especially their customer service.

I paid for premium delivery, my order was supposed to be shipped already, and I still have absolutely no clear information about the status. I tried contacting customer service multiple times via phone and WhatsApp. Calls get disconnected, and on WhatsApp nobody answers.

At this point I feel completely stuck: the order is delayed, there is no communication, and no proper support despite paying extra for premium service.

This is honestly one of the worst customer service experiences I’ve had with an online retailer.

I hope someone from Sklum finally contacts me and provides a real update.
Order reference: TCSHBEILM

Great products (solid wood, well manufactured)and a very professional delivery

We really love the product. It is exactly how it is showed in the photos and just like we wanted. We wish you had an assembly service as well.

Don’t order from this company, it is a scam. We placed an order with them and we did not receive the order and no refund. Tracking number was invalid. This is a scam!

The delivery tracking with Sklum orders is a little chaotic as they rely on transporters whose communications are not clear. However, the customer support on Whatsapp online was amazing - very responsive, switched to English as I needed it, and updated the delivery info and kept me informed of next steps. Thank you Laia! Now I hope my delivery arrives ok.

I was quite hesitant to buy anything from this store, given very mixed reviews... However, my shopping purchase has been pretty much perfect - I ordered garden furniture, which came within 4 business days - complete, in good condition and precisely as shown in online pictures.

Exactly as pictured.

Avoid Sklum at all costs. A genuinely awful experience.

Like many people, we bought into the idea that Sklum sells stylish, well-made furniture. Their products look good on the website, and aesthetically, from the photos, they seem like a good choice. Unfortunately, we only discovered the reality after ordering: the quality is shockingly poor.

We purchased a bed from Sklum, and from the moment it arrived, it was obvious that the materials were extremely low grade. The internal filling feels and sounds like cheap crunchy plastic. Every time you move, get in, or get out of the bed, there is an audible plastic crinkling noise. For a bed, this is ridiculous. It makes the product feel cheap, badly made, and completely unsuitable for normal use.

Even worse, the bed had a strong, noxious fishy chemical smell from the beginning. At first, we assumed it might be a temporary factory smell and decided to give it time to air out. Unfortunately, after months of use, the smell has not gone away. In fact, it seems to have become worse. Anyone who comes into our home, especially near the bedroom, comments on it and asks what the smell is.

It has now reached the point where I feel the smell is giving me headaches, and we no longer consider the bed fit for purpose. A bed should not make your bedroom smell like chemicals or plastic. It should not make guests comment on the smell of your home. It should not feel like it is filled with cheap synthetic material that crackles every time you move.

The assembly process was also terrible. The instructions were extremely poor: badly written, badly illustrated, and unnecessarily confusing. Assembling the bed took a huge amount of effort because the documentation was so inadequate. The whole thing gave the impression of a generic cheaply manufactured product with Sklum branding added at the end, rather than something genuinely designed with care or quality control.

We are now asking Sklum for a full refund. If they want the bed returned, they can collect it from us and disassemble it themselves. We are based in Valencia, and Sklum is a Valencia company, so this is entirely reasonable. We no longer have the original packaging, and we do not accept that the burden should be placed on us to disassemble, repackage, and ship back a defective, smelly, oversized product at our own cost.

Sklum’s return policy may try to push that responsibility onto the customer, but where a product appears defective, unfit for purpose, or not of acceptable quality, a company should not be placing unreasonable obstacles in the way of a refund.

The more I looked into Sklum, the more I realised we are far from alone. There are thousands of poor reviews online and even groups dedicated to people sharing their terrible experiences with this company. I have also seen other people mention chemical smells, fishy odours, off-gassing concerns, and very poor product quality.

I cannot say exactly what chemical is causing the smell in our bed, but I can say this: no furniture product, especially a bed, should smell like this for months. No customer should have to sleep beside a product that gives off a strong unpleasant odour and makes them worry about what they are breathing in.

This has been a huge wake-up call. Sklum may look good online, but based on our experience, the reality is cheap materials, poor instructions, terrible product quality, and a return process that appears designed to make things difficult for the customer.

Buyer beware. I strongly recommend avoiding Sklum.

Name: Silvia Lopez
Order Number: FKXDGUIBW

Order placed on 25 April (Order number: WNUINXFAQ) with a stated delivery time of 2–3 business days. Since then, the delivery date has been postponed multiple times at the very last minute, with no proactive communication from SKLUM.

I arranged my schedule several times to be at home for delivery, only to receive new delay notifications shortly beforehand. Even now, neither SKLUM nor the transport partner can provide a definitive delivery date.

Customer service responses completely absent, despite several detailed emails requesting clarification, compensation, or at least clear communication.

Very frustrating experience overall. I hope posting this review finally results in someone from SKLUM contacting me regarding this order.

Order number: WNUINXFAQ

I will never order with Sklum again and would advise everyone to do the same. If you do order with them, be prepared to have the most dreadful experience of your life. That this is even possible in 2026, the company should be ashamed! Placed an order which was sent in 3x, no worries here. Picked the regular shipment because I can carry the items in by myself. Items are sent with companies that don’t inform you when they will arrive, and are then sent to pick up points several km away. Lots of fun when you ordered big items. With 1 shipment sent you do not want this to happen a 2nd or 3rd time. So you contact customer service, to add premium shipment to your upcoming orders. Then you speak with 5 different people, none of them understands your question or is able to help. What I am looking for is not that hard, just getting a notification when the item is planned to arrive… amazing when you have a 200 kg table on the way.

I expect to be contacted that this gets fixed without the use of automated messages

All ok, delivery on predicted time

Lovely chairs. Nice colour and design

Avoid this company at all costs! I am writing this to warn every single consumer out there about the absolute nightmare and lack of respect I am experiencing with this business.

To expose the complete lack of organization and competence, here is the factual timeline of how they took my money and left me stranded:

February 27, 2026: I purchased a couch for approximately €900.

March 9, 2026: The couch was delivered.

March 30, 2026: We opened an official incident report because the couch arrived with a defect.

April 10, 2026: The delivery company came to collect the damaged section for replacement.

April 22, 2026: They returned to deliver the "replacement"... only to bring the exact same section I already had at home.

Since April 22, I have been left without a complete, functional couch. My living room is being blocked by a massive, useless piece of furniture, and I am out €900.

Trying to get this resolved is a psychological torture. Their customer service has ridiculous, unacceptable hours: they are only open from 8:00am to 12:00pm (noon). You are forced to wait on hold for hours. To make matters worse, if you are in the queue and the clock strikes 12:00pm, they simply hang up on you, leaving you without support for the day, and forcing you to try again the next day.

We have been calling almost every single day. Every time we manage to reach them, they use the exact same excuse: "We will contact the transport company and get back to you as soon as we have an answer." They never call back. Not once. They completely refuse to take responsibility for their own mistakes.

I have already filed an official complaint with ASAE. Do not fall for their automated, polite replies on social media or review platforms, it is all a lie to keep up appearances. Their customer service is a sham, and their operations are a complete failure. Save your money and your sanity: do not buy from them!

In case they eventually decide to help me out and solve my situation, though I don't have any hope anymore, I will leave my order number here: XMJHZGXXK

As always great quality and beautiful products.