Skrill Reviews 

Nice and very good bank

Greatfull for such platforms in South Africa

Skrill, this is absolutely ridiculous. I uploaded all the verification documents you requested and was told that the process would take 24 hours. The 24 hours have now passed, yet I have received no feedback, no update, and no communication whatsoever. You are dealing with people’s money, and this should be treated seriously. I have also sent an email and have received no response.
The lack of communication and failure to provide an update after the stated timeframe is unacceptable. I am extremely disappointed with this service. If this matter is not resolved urgently, I will have no choice but to share my experience and advise others to be cautious about using Skrill. Please provide me with an immediate update regarding my verification and access to my funds.

Tell us more about your experienceMy Skrill account has been restricted for more than 48 hours, even though I submitted all the requested verification documents. I have been waiting for my account to be reviewed and I still cannot access or withdraw my money. I contacted customer support, but the issue has not been resolved yet. I hope Skrill can review my account and restore access as soon as possible.

Skrill protect and keep money safe.
it's excution (payment & services) mor than really fast and clear.
what else i can expected more than it?
I love Skrill too mush and trust also and that;s more than enough to me..
Best regard.

Respond in 24-48 hrs?? What a joke , my payments been missing since the 16th of August and i've had 1 automated message thats have me no answers and says you can't reply. What p**s poor customer service.

My account has been closed, and every time I write to them asking to have my money paid out, I get no response. I advise you not to use this app; the same thing will happen to you. They don't give a damn about their customers. Sometimes it can take them several days to reply.

If I could give this company a flat 0 I would they just freeze your account out of no where and then tell to To wait almost 10 business days for your money DO NOT I REPEAT EVER EVER USE THIS PLATFORM FOR MONEY CUSTOMER SERVICE ID HORRIBLE

Secure,online, every time, country....

I have been going through address verification since August 27th. Yesterday, I resubmitted the correct PDF file that meets the requirements. Since August 27th, I haven't had access to my funds; I have no money left to live on, yet the company remains silent. In response to several messages, they just told me to wait another few days. The verification process is handled by a system that is supposed to complete it within a maximum of 24 hours. I am frustrated at having lost access to my money just like that, and it is becoming increasingly clear that Skrill offers no help. I used to be delighted with Skrill because everything always worked well and quickly. Now, as a customer, I am being ignored and left without assistance. Skrill ID: -288750996

At first, Skrill can easily impress you. The platform seems simple, transfers are fast, everything works smoothly, and they make the whole experience feel effortless.

Then everything can change without warning.

That is exactly what happened to me. My account was suddenly terminated, and withdrawing my remaining money turned into an absolute nightmare.

Skrill requested a bank statement, I submitted it, and my account has remained stuck “under review” while my funds are inaccessible.

So do not judge Skrill based only on positive reviews written after a short period of use, invited reviews, or reviews connected to promotions or incentives.

Read as many reviews as possible — especially from people whose accounts were restricted or closed. That is where you will understand the real risks of trusting Skrill and Paysafe with your money.

Once my account was restricted, the excellent experience disappeared completely. Proper support became almost impossible to reach. My Contact Us page returned a 404 error, my support conversation disappeared from my account, and my formal complaint #34164954 has now gone 5 days without a substantive response or resolution.

Meanwhile, my money is still blocked.
This is completely unacceptable. A financial service that can suddenly restrict access to your funds and then leave you waiting without proper communication is not a service I consider safe for customer money.

If Skrill does not enable my withdrawal, I will escalate this case to the Financial Ombudsman Service and seek compensation for every unnecessary day my funds remain inaccessible.
Absolutely disgraceful experience.

​I am extremely disappointed with Skrill's response to a serious fraud-related issue.
​On August 31, 2026 at 7:15:10 PM, $351.83 (shown as 287.26 EUR) was withdrawn from my Eldorado.gg wallet without my authorization. Eldorado's confirmation email shows that the unauthorized funds were sent to a Skrill account ending in @inbox.eu.
​I do not even have a Skrill account. I immediately contacted Skrill and reported this fraud along with all the relevant transaction details and evidence, but I have not received any confirmation or response indicating that an investigation has been opened.
​While I understand support responses take time, this involves stolen funds sent directly into a Skrill user's account and needs to be treated as an urgent fraud matter. I urge Skrill to investigate the recipient account, review the transaction, and freeze or recover the unauthorized funds as soon as possible.

It's been 6 days, still Noone has contacted me as to the restriction put on my account. Now I have sent my documents in as soon as they were requested. I want to withdraw my money to my bank account and I am being held up because noone has yet to verify my documents. This is ridiculous considering it has a 24 hour time frame at most 72 hours to look into my documents. And yet still I am waiting.

Fees are diabolical . Customer service closed the chat on me . Hristian was their name . Rude person needs retraining .

Skrill as an alternative is great to have in transferring money but still lacks some features that makes it slow to operate between certain banks.
Also worth to note a bug while I make a deposit : while confirming the process the whole screen can go black and leaves an uncertain feeling every time, wondering how secure these feats after all are...

The most frustrating in this web wallet is its fees 😬

I am thankful we have this!

Skrill is seemingly only used by scammers. It's like PayPal minus user protections. Avoid at all costs.

Support will close your case as resolved without offering a solution, so every response requires another case to be filed. Each case takes 5 days to respond to. I am about one month in, inching my way forward in a snail pace abysmal pursuit for a very small amount of help. The whole thing seems purposeful for you to give up trying.

DO NOT USE THIS APP!!! Its is horrible and a scam!!!! When i first start using everything was fine then someone sent me some money through the app and all of a sudden they restricted my account . The account had already been verified. I had been using it for a few months so i didn’t understand why i had to verify the account again… i finally was able to get a custom service number after going back and forth with the bot. I was on hold for 45 minutes only for the rep to tell me that it was for security purposes and that my account would be good in 24 hours . It’s been 4 weeks and my account is still restricted with money in it … fast forward i put in a chat ticket with customer service after 3 days they got back with me only to tell me that they decided to permanently close my account and to get the money out which i CANT because the account is still saying restricted and i can’t get anyone on the phone so please DO NOT use the Skrill app!!!!! Unless u want to end up like me