Skroutz Reviews 

Perfect product! Perfect delivery time!

Amazing service - efficient delivery and great product!

Got a cable I couldn’t find anywhere else, everything was great about the delivery and as expected.

Easy to get the pin threw your email
Maybe a bit more informed that different items come at different dates was expecting in one package all the products

The sandals are great. Very comfortable, with soft leather.

Everything perfect as usual. Thank you very much!!!! I am a satisfied customer!

I contacted the company dozens of times by phone, email, and through the Scrooge platform regarding a damaged product. Specifically, it was a bottle of liqueur that was already broken and had leaked all over the inside of the box when I opened the locker. I left it inside the locker, did not accept the delivery, and contacted the company repeatedly to request a refund.
Since I was getting nowhere, I asked to speak with a customer service representative. I am still waiting. It has been almost a month.
Shame on them.

Good price, fast reliable delivery

I have been using the platform and have also been a subscribed member in the Skroutz Plus program for more than 3 years now.

Unfortunately due to a series of recent non-deliveries by an partner courier of Skroutz I will wait for my subscription to end and then never again order from the platform.

It used to be a great, safe and easy to use platform and for that i was glad i was supporting them. I am unsure whether it's Skroutz's fault or the courier company's fault, but regardless, choice of partners is, choice of partners.

It has been almost two weeks since my order and i have no idea where it currently is or when it will arrive.
Extremely disappointing experience.

It's the first time I made an order via Skroutz and I'm very happy with it - the product was as described and as shown on the pictures. The delivery was fast (not more than a week from Greece to Bulgaria). Fair price for the item and the delivery ... All fine, I recommend.

Customer for years I bult two desktops buying from that platform and many other expensive devices like self phones I really trusted since yesterday I bought I new Nintendo switch 2 via Skroutz basket that turned out to be used zero support from the platform and offcourse the store denied me refund

Received a mattress topper labelled 160×200 cm that actually measured approximately 145×200 cm, and a rug that arrived already stained underneath the protective wrapping.

Instead of taking responsibility for supplying non-conforming products, Skroutz first claimed the topper could not be returned because it had been opened. Once I pointed out that it was impossible to verify the dimensions without opening and measuring it, they changed their argument and relied solely on an internal five-day reporting policy.

To make matters worse, I tried to report the issue immediately, but their verification system repeatedly failed, delaying my complaint. This was then effectively used against me.

Customer service consisted of repetitive copy-and-paste responses that felt more like a chatbot than genuine support. Very disappointing after-sales service and no accountability when things go wrong.

Pret bun, livrare rapida, ambalat corect.

Thank you for the product - I could say - it's what I had expected.
But please bear in mind: when I asked you (written) - to call me the day BEFORE delivery (in order to fix some approximate hour of delivery) - I did it with all my good intentions. What happened is just the opposite - the delivery company called me with the words: "we are on the address." What would have happened if I was in the sea - swimming? Problems (for me of course) because they will say: "he wasn't answering..." Pure luck I was there... It's not good at all, it's not professional.

It’s difficult to get in touch with a customer service representative to report that they’ve sent the wrong colour. You can only submit a returns request.

Everything perfect

I have had constant problems with Skroutz Plus even though I paid the subscription and supposedly I am getting the best experience they provide.
My last purchase was 19/07 (order 260719-5197345). I bought important vacation equipment with delivery on 22/07 at Skroutz Point. I chose to buy the product at a more expensive price in order to receive it at 22/07. On the 20/07 the product was shipped from the store. The morning of 22/07 skroutz said it would arrive within the day. But It never came and I was never informed at all so I could get it from somewhere else. I had to go check the app late at night to see that the delivery date was different...

The delivery company is of their choice, I think its also owned by them and of course they own the skroutz points (metal boxes they deliver to) and can deliver 24/7. So they are in control of every part of the delivery process and carry full responsibility. I had to travel without this equipment which was a major inconvenience and extra expenses for me.
I also have had constant issues with the delivery of products to a different location (skroutz point) than the one selected. The distance was short, about 10' BUT when you are a person with mobility problems and you have to deal with going uphill and downhill, things are not easy.
It's also worth mentioning that they have raised the price for the products to buy in order to get free delivery even with the subscription and they have lowered the weight they allow.
Considering the lack of professionalism on their part, I cant recommend the subscription or skroutz in general.

Fast delivery, nice packaging, everything went good

Received my order will check working tomorrow and update