Sky New Zealand Reviews 141

Sky tv nz sucks, never had so many issues !!!!!!!!

For how much you pay, you’d expect watching a game with no issues. Super rugby semi lagged the whole game and this isn’t the first time this has happened!!! Get it together, very frustrating

Useless service. Technician was supoosed to come yesterday. I took leave and stayed at home but no one called or turned up. This is absolutely ridiculous. I have rescheduled for next Wednesay. If no one comes will cancel this useless Sky service.

Disgusting service. BEWARE! What has happened to Sky New Zealand? I can't see them lasting much longer. We cancelled our Sky Tv and our Sky Broadband at the same time. Our equipment was returned immediately using the courier bags provided by Sky. Luckily I took photographs of the parcels and kept tracking information, as six weeks after they received our equipment back Sky placed a $260 'unreturned equipment' charge on our account. This was challenged with them and they admitted that the equipment was received, and reversed the charge that same day. However, it seems that when the originally placed the charge on our account they also sent our account to Baycorp debt collections!! We have now been chased by a debt collector for a NON-debt, and our account is showing $0.00 balance with Sky. Now we have to keep chasing Sky to get Baycorp to cancel the debt collection, as this was all an error on Sky's behalf. I am on a Facebook page of Sky Complaints, and this seems to be an extremely regular happening by Sky when someone closes their account. BEWARE!

My 84 yr Mum has tried to cancel her dead husband's account for over a month. Pulled the plug out of the box and it is gathering dust in the garage (because Sky will not send her a sticker to return it). They insisted her name goes on the account so she could log in and cancel the account. That was a mistake!! She (nor any of us who tuned into the Sky phonecall to set up the name change) could not log in the next morning. So more hours on the chat bot, phone calls (speaking to a person), emails (online form and my own), canceled the auto-payment, and today they emailed Mum to thank her for joining Sky!! And, they gleefully state they are charging for 60 days first up and not 30 days. What?!! Surely a digital signal reached Sky as soon as she pulled the plug out and no activity has been logged? Please, please, please just cancel her account. Send her a sticker to return the box. She will not be paying you a cent for 30 days or 60 days. Please respect her request and let her grieve.

This is a long one lol, I truly am baffled at how unorganised and incompetent this team is. First, I rung to order a Sky booster and to upgrade our broadband plan on the 4th of April. Waited about a week and nothing happened despite the person on the phone confirming my plan will upgrade in 24 hours from when I rang. Surprise! worker messed up the order so bad when I had rung back asking where my booster was, I was met with an even more clueless worker telling me that I had to get a technician in to set up "fibre pro" at my address because I'm not on fibre pro which; keep in mind I was unaware the plan hadn't even been set in place the FIRST TIME, so, I'm here all confused because our house has fibre it literally says on the SKY APP. I ask to speak to someone else because I'm genuinely so lost at this point, she tells me she can't transfer me to someone else because they will just say the same thing (which when I rung back, they did not say the same thing lol), at this point I'm done so I hang up. So, then I ring back because, everything started making sense, I knew they were all just lacking. So anyway, I ring back, and I'm met with a really nice guy, and he connects all the dots, we figure out that when I rung the first time, nothing went through, god knows what that worker did but the man on the phone constantly mumbled how bad she did and how badly she messed the order up (Not a good look lol) Anyway, he fixes it all, after 3 weeks our broadband actually upgraded and he told me he will put an order in for a booster after the new plan kicks in, amazing! one thing done, only took 3 weeks, well.... I'm not done LOL. I ordered the new booster on Tuesday, it is currently Saturday and nothing has shown up, no tracking number... nothing... So, I ring back AGAIN asking for an update on the booster order, to my utter surprise ... THE ORDER HASNT EVEN BEEN PUT IN!!! So, I place ANOTHER ORDER, and it should be here in 5 days!!!

I'm, genuinely speechless. Lost for words bro. How incompetent can a company be. This is actually ridiculous. The only reason why I haven't changed providers is because my dad loves sky sport. So tempted to switch bro. If this booster doesn't come in 5 days and I ring again and they say it hasn't been ordered AGAIN, I'm switching LOL so stupid.

I hope SKY NZ sees this and does something, on god your people need help

Our sky box hasn't been working for a month, on February 2025 it only worked from 8 am to 6:30pm. Begining of March it just it comes on and off till it no longer works. Rang them numerous times, and maintenance is now rescheduled 3 times. Service is useless

I recently cancelled my Sky TV and Broadband. I phoned up to cancel and was given a termination date.
I was told a courier bag will be posted to me to return the equipment. I was advised equipment must get couriered and can’t be dropped anymore.
After the termination date no courier bags were sent. I followed up two weeks later and was told the courier bags will come. Another two weeks went by. I followed up again. I was told the same. Another month went by. More follow ups. Eventually get an invoice from Sky TV charging for equipment not returned. The invoice dated 10 February and payment due by 22 February. On the same day I get another invoice from their debt collector being advised I’ve been handed over for an invoice raised due to Sky TV’s inaccuracies as well, 12 days before the due date. Now Sky TV says I have to talk to the debt collector to sort it. It’s disappointing that no one from Sky Tv as well as the Broadband team will assist in sorting a problem created by their own team. Furthermore Sky team members are agree that I will have to pay all debt collector charges. I am confused with the ignorance that represents the brand of Sky TV and Broadband. I have asked countless times for a manger to contact me as all customer service can say is” There is not much we can do.” Customer service is clearly not what Sky TV & Broadband make it out to be. This has now been back and forth for 4 months. Why join Sky if this is the treatment you get when you need to cancel your subscription.

Our Sky Sport Now rewind access has been downgraded to 6 hours from 24 for no reason at all that I can see - we still pay the same service fee. So I have to access through another Sky Go set up with another app and login - why make life so complicated Sky service proposition is appalling. Extremely undelighted and trapped customer.

Price recently increased, subsequent live streaming sports events failed. Complaint to customer service fobbed off with generic response. Very impersonal and failed to answer all points.
A different time they over charged me & when requested refund they said there'd be a fee as they "weren't a bank" - just outrageous!

Frankly 1 star is 1 too many. We ditched full sky years ago for cost reasons. We have to buy skysportnow for cricket tournaments for lack of any other option. Watching the semi-final live i was dumped out of the broadcast 3x insude 20 mins. Watching the final "live" on replay i have been dumped out 2x so far and each time end up back somewhere far further on. Dont get me started on the absolute MORON scheduling replays. Highlights are available but not the full game. You can watch the second innings but not the first. "Live" replays dont enable fastforwarding to where you actually want to.start. i cannot conceive of a less competent broadcaster. If there were ANY otber option sky would be bankrupt.

The sky sport now app is garbage. As of 21 march they will be charging $54.99 each month for this pathetic service. The last 4 years the chime cast quality is rubbish. Plenty of buffering. If you are watching a game an hour delayed sometimes the app will freeze then take you toward to the live broadcast completely tuning the score for you. And now they have fallen to even worse standards. They can not be bothered uploading replays. They reduced the playback option so you can only go back 6 hours now instead of 24. Thank you for ruining sport for me sky.

I have had no sky since 26th Dec 2024.have had numerous appts for sky tech to come, never do they turn up.Happened last week and again yesterday last week after another time arranged , no show asked to be put through to nz crew.
He couldn't of given a shit he said you have
been rescheduled 5th march as expected another no show.
Today another 2 hrs on phone to sky yet another date arranged I again asked to speak to a nz operator.
As you can imagine iam starting to get very angry and frustrated.
Today 6.3.2025 the NZ sky operator told me the TRUTH why has this not been told me every other time I have spoken to sky in the last 3 months.
I was told SKY will NOT be sending any technician until after April they believe the issue is caused by their old satellite which is being replaced in April 2025. If there is an issue after they will look at sending out a technician.
I HAVE BEEN WITH SKY FOR NEARLY 30
YEARS.
Sky obviously has no respect or loyalty to me as a valued customer
I am disgusted they have lied deceived and showed no integrity.
I DO NOT BELIEVE I CAN STAY A CUSTOMER OF SKY due to their appalling treatment of me over the last 3 months.
I wish I could go higher to be heard, I do not believe Iam the only one who has been treated like this.
SKY are quick enough to offer a credit, Honesty would of been the right thing to do when I called around Christmas 2024.
It became extremely stressful dealing with sky as it always proved difficult with their ducking, diving lies deceit and dishonesty. Also blaming me for there not coming to my property.
When in fact SKY had no intention of coming to the property at any of the appointment dates that had been made. I was given this information today.
A BIG THANK YOU TO THE NZ OPERATOR WHO AT LAST TOLD ME THE TRUTH.

Honesty would of been more acceptable.
Sky you should feel ashamed of such despicable behaviour to your clients.

Oh wow, SKY TV, what a shining example of top-tier service! I mean, who doesn’t love paying for a service that barely works? Moved into a new house, got a brand-new dish installed, and—surprise, surprise—endless pixelation and blank screens! Truly cutting-edge technology at its finest.

Of course, after calling them, they replaced the dish—because, you know, why actually fix the problem when you can just swap things around and hope for the best? And yet, here we are, still experiencing the same issues. But don’t worry, a technician is on the way—which, given SKY’s track record, probably means they’ll show up, shrug a bit, and leave without actually fixing anything.

Honestly, how is this company still operating in this day and age? With all the advancements in technology, you’d think they’d have at least some idea of how to provide a functioning service. But no, it seems like SKY hires only the best and brightest from the Clown Academy, specializing in ‘guesswork and delays.’ Truly impressive levels of incompetence!

So many things! 11 days ago I asked whether Sky was going to play the 12th season of a show, having played all previous 11. A simple yes/no question. I received a reply 5 days later saying the matter had been referred to the programming department. Today I received a response asking me to clarify things. I’m none the wiser!
With Sky Starter + Entertainment costing about the same as Apple, Neon, Netflix and Prime combined it’s rapidly becoming a no-brainer. I’m getting ready to leave after 38 years!

Terrible terrible service. I cancelled my service last year, and they requested I return my equipment. I was out of the country for a few weeks. I called when I got back (still in the 1 months return policy) and informed them I would be posting the next day and that I was out of the country hence the delay. I received a charge to my account for the equipment, which was cleared 5 days later (due to returning of the equipment). I then CALLED to confirm the charge was removed and check I had nothing owing on the account. They confirmed I was all good (when in fact I actually was in CREDIT on the account which they did not inform me of). 3 months later I am getting messages from BayCorp. When I contacted Sky they informed me it was a mistake and they would remove the charge. Bay Corp then inform me that there is in fact a 50$ collection fee. This is the worst customer processes and service I have ever encountered. When a customer is clearly asking whether there is anything on the account to settle - a company should be required to give you the full picture. Furious. Will NEVER go back and will NEVER recommend.

Terrible service from this company and its staff, the customer service appalling!

Probably the worst service from a company I ever had, no wonder they are going backwards.
Obviously the company is not listening to the customers, go AI

Sky over all has failed in many parts. Their customer services is terrible and their website is useless in many areas. I wanted to double check what credit card I had setup as my bill payment. When you go into edit credit card, it comes up asking for credit card details and implying what you enter you will be paying .01c. I do realize this is verification of your card, but why do I have to enter it and why does it not just show my credit card which is registered. The customer services person is appalling and there is no logic behind their questioning and logic. He keeps asking what my email address is for logging in as I might have logged into wrong account. How can I have logged into wrong account, when I can see all my details, and bills, payment set . But he insisted that I have to tell him my email address. He even says what my email address is, and asks me to validate. I question this line of questioning. I just wanted to verify that a credit card was setup for my account. He then tells me that I should have got an email telling me when it was setup. This might have been done several years ago yet he insists this is the way to verify my credit card. I tell him I may not hold on to that email, but he insists this is the way to verify .. which is ridiculous. In the end I had to hang up as his insistence of knowing my email address seemed more important than to tell me a way to find out what credit card I have setup to pay my bill. My main reason for ringing was because I was sent an email to make sure my credit card was setup correctly as they had some system update done, so I needed to check. It also irks me that they now don't have an 0800 number, but instead you have to waste your mobile minutes placed on hold waiting for almost an hour and even if you get someone they put you on hold several more times. If you want to cancel any part of your subscription, you also have to wait up to an hour or more to get someone to cancel, yet they allow you to subscribe on line within seconds. Quick to get your money, but slow when you are opting out. SKY, you have gone down hill

Not happy i got sky for mtv bye sky waste of money