Sky New Zealand Reviews 141

Horrendous service. I would never recommend SKY to anyone. With the change over our service has become useless and we decided to cancel. It took an hour on the phone where I repeatedly stated "I WANT TO CANCEL SKY" but was continually given the hard sell by the operator. After stating the fact that I was taping the phone conversation I was told our sky would be cancelled in a months time. But hey presto 3 weeks after I received another bill. It really does scream SCAM. There are other ways these days to stream and watch the TV you really want to watch. Terrible, terrible, TERRIBLE service.

My grandma had significant technical issues for months. Multiple attempts to arrange technicians who wouldn't show up, when they eventually did the problem remained unresolved. I cancelled on her behalf and it took an hour on the phone where they hung up on me once and transferred me to three different operators where I had to start the cancelling process all over again. Reason for cancelling was my grandfather had died, and they made me explain this four times. Obscenely expensive at $70 a month. This has the flavour of a scam where elderly people who might be vision-impaired or less technnologically-able are locked into expensive contracts with a product that doesn't work because their service is so hard to navigate. Stay away from Sky TV.

Was a SKY customer for 20 years. Had to relocate so requested for termination of services for end August 2024. SKY said equipment had to be returned and that a courier bag would be sent out.

End August, service terminated. No bag in mail. I phoned sky with a reminder that a courier bag was needed.

End October, SKY put thru a charge for non return of equipment. I phoned SKY and told them that I had not received a courier bag. SKY said a bag would be sent through.

Mid Nov, SKY passes my account over to a debt collection agency. I called the agency explaining the situation i.e. that I had not received any courier bag to return the equipment. The debt collection agent said that she would get in touch with SKY as the debt collection agency had a direct relationship with SKY. 2 weeks later, no courier bag as yet. I called the debt collection agency and they said they would send another note to the the SKY team.

End November, SKY put thru a late penalty charge for equipment that had not been returned.

A week before Xmas 2024, courier bag arrives. Router and SKY box and all cables returned, couriered back to SKY.

Early January 2025, debt collection agency phoned to say one piece of equipment noted returned and credited out. Second piece of equipment not noted as being returned and therefore charge still stands plus debt collection agencies fee.

Both pieces of equipment was returned in the same bag. The debt should never have gone to the collection agency since no courier bag was provided to facilitate the return.

I have logged a dispute,

I cannot believe how long this has taken, for a simple termination of service plus returned of equipment. I suspect it will not end shortly and I might have to go through the disputes tribunal to get the matter settled.

This, after 20 years of being a customer.

Took sky 3 weeks to install black sky box/cable. Called them a few times and said to wait for the technician to call me back. 2 weeks went by and called sky back only to be told the last person i talked to didn't book a technician for me. They then booked a technician for me and they came within 2 days and installed it. Very poor communication between customer service and technicians.

Works out to $55 a WEEK for sky and internet. Horrifically overpriced. The "premier"movies are 90% action. Sky has an entire channel for action movies. Repetitive programs. Sick of Harry Potter and Fast and Furious "seasons". There are millions of movies made, I'm sure. Yet I'm subjected to the same crap, month are month I pay the bill in our house. 4 males and 1 female. (Me). I am absolutely NOT getting ANYTHING out of sky.

Worst service I’ve ever experienced waited for hour and half on phone to talk to a representative about my account told I was second in line then I was cut off rang again following day another hour and half finally nearly being cut off the representative said to ring back again to talk to somebody higher up no way will cancel sky after 20 years shame on sky poor customer support

SKY TV and internet services are dismal. Things were going well until I moved house. Giving SKY plenty of notice to be able to watch SKY TV and to upgrade to their fibre offer was a complete waste of time. The first date given for fibre box installation was 29th November, 2024. Other dates provided by them were 2nd December, 6th December, 12th December, 20th December, 7th January, and the 10th of January 2025. It seems the communication between SKY and the likes of Chorus is non-existant. I have since gone with another internet provider and have now been sent more routers from SKY, despite canceling this service. I do not recommend SKY's internet connection in any way.

Overpriced, limited selection, intentional monopoly, terrible app

Absolutely terrible service. Moved houses, filled in the form pryor, rang them and made an appointment for a technician to come in a few days. Did not turn up. Phoned sky three times after that waiting and waiting for a operator. We can't wacth sky so they need to send someone. They made another appointment for a technician to come out and failed to turn up the second time too. So now, we have been without sky for 31 days since we moved. Absolutely disgusting. Then they had the cheek to take our monthly payment too. Disappointed to say the least. Seems like there is nothing tou can do to get someone to come fix it, what a shocker. Wish we had other options in NZ but there is no other company competing...hence the no service don't care attitude. Frustrating Unhappy customer at the moment.

Not even woth the one star you are forced to leave.

Made huge promises when selling me the broadband package, I now need to phone the technical department every second day due to line speeds running at 15% to what I am paying for. Terrible and unreliable. Everytime I get the same shit "restart your router" or "unplug the ONT".

I am now forced to cancel all my subscriptions with Sky, horrible experience.

I do not recommend this to anybody, stay away!!

I seriously don’t know how this company still has customers. The service is disgraceful to say the least. Have just moved into a new house and organised well in advance for a new dish to be installed Friday, they were unable to give a time meaning I had to take the day off and be available at home all day. No one showed and I didn’t hear a word from sky or their technician, phoning the call centre is worse than pulling teeth, call centre staff are like robots and can’t give any answers. I was told a manager would call me back to discuss, still didn’t hear anything. I then received a call to reschedule at 5pm at night to the following day, again no one showed and no contact. Yet another appointment has been set for Tuesday and surprise surprise, no one showed and no contact. Have also made a formal complaint through the website and no response. 3 scheduled appointments to date, all no shows. Absolutely disgusting, the CEO needs to front up and take responsibility for the shit show shambles they are now running after moving call centres off shore and contracting cheaper contractors just to fill their pockets. Sky TV is an absolute joke and the management team should be ashamed
I have been without sky for a week now waiting on this unreliable time wasting company and it’s now Christmas Eve, so no doubt another week will go by and will more than likely still be charged for a full month of sky.
The monkey at the top needs to control its circus and sort it out

We moved house and Sky has been a nightmare, new house need a dish on roof, promised 5x appointments for technician to come out and each time a no show.
Funny thing is they still send their account out for a service we are not getting and phoning them is like a nightmare and they are all full of excuses and apology but they still never show up.
Management need a rocket up their arse, complete incompetence across the board, again promise promise but don’t deliver, complete and utter failures.

Same as the rest, 6 weeks no sky, 6 emails 4 phone calls and 2 missed appointments and I have had enough, cancelling my sky as they just don’t care

We rang Sky after not being able to tape our programs it just said we couldn’t tape due to atmospheric conditions this went on for days ,we were given an appointment for a technician to come between lunch time and 5pm on the 18th December, no show and not even a phone call .My husband phoned and waited nearly an hour to speak to someone who gave us an appointment for 21st of December and was told we would get a call in the morning to advise what time he would be here ,no call and no technician arrived .Both days we waited home and were let down ,we are 80 years old and were very annoyed at Sky’disgusting service and this is not a way to treat customers that have been with them for so many years .Buck up Sky .Jan Williams

Useless they can't even get a satellite dish going. Even worse they book you in for a repair, make yo wait all day then never show up. The worst company.

We were advised we had to wait over 2 hours to speak to someone at Sky about a problem we were having and since we didn't have time to wait that long we tried all sorts of hours of day and night and always advised that they were extremely busy ! The day came that we waited and it was about an hour and half and we finally got to speak to someone whose English was appalling and he did not grasp our problem , they provide the worse service in all on New Zealand that we have ever come across !!

The slightest wind or rain I lose Sky & even after resetting it will not return. This has been happening for at least 6 weeks & most Saturday nights I have no TV.
Pixelation & rain fade issues continue.
Booked technicians twice when I have managed to get through to Sky, both times a NO show 13th & 21st Dec. No phone call to advise technician not coming to booked appointment & no apology. Will Sky contact me to re-book technician, I guess not? Looking like I will be cancelling Sky after 20 years of being a loyal customer. Like other reviews say, Sky takes your money monthly but is not interested in sorting when an issue arises where viewing has been disrupted or completely lost. Helen McC

Sky satellite problem for 2 months. Technician visit scheduled 3 times - 3 no shows. Was promised a credit on my account - hasn't happened. Was promised a Sky Pod has an interim solution - never arrived. Am currently trying to "chat" to cancel my subscription - got bumped from 1st in line to 12. The only thing Sky are good as is taking my money each month. In all my life I have never encountered a company as bad as this.

We contacted Sky a month ago telling them our sky keeps shutting off at 1800 ish every night. It comes up with a message and stops working. We have waited all day for a technician who was meant to arrive between 1200-1700 but they did not show up. No-one bothered to turn up or communicate in anyway. We are really frustrated and annoyed. How unprofessional Sky !!!!!

Update 21st Dec
Service man turned up this morning , apparently is the sky dish which needs adjusting due to Sky launching new satellite. It is apparently affecting many Sky clients so why dint they tell you when you phone up with the problem.

Cricket commentators for English test series were competent but mainly boringly vanilla ,except the British guys and mark richardson ,especially the women .the radio guys are so more interesting The Australian commentators are light years better so invite some of them over or more coney etc