Sky New Zealand Reviews 141

i would give a zero but cant......we have a technical issue that needs to be resolved.....its been 3 weeks and the tech people still havent turned up.

We moved house and need a sky dish. Have been waiting 2 months now. The technician has been booked 4 times, and never showed. No phone calls. I've rung the Sky number and they say it has been tagged for a Manager to follow-up. Of course nothing has happened. Very disappointing and terrible customer service. They gave said we will get a credit once the issue is sorted. Problem is it looks like its never going to be sorted !!!

Update: 5th time lucky and Downer rang to say they are coming this morning. Mid afternoon and hasn't turned up, no phone call and can't get through to their phone number....

Update 2: after another reschedule (6th one) they didn't turn up again. So it's been 3 months of waiting for a technician for a sky dish. Lots of phone calls. Nice customer service people who make promises that unfortunately are never kept...

Update 3:
Still waiting for our sky dish.. it did look promising last week as another technician was booked for the Friday, and he came around on Wednesday to check what needed to be done. Well he didn't ring back and he didn't turn up and he doesn't answer his phone or texts. I've lost count of how many technician appointments have been missed now..

What a disgraceful company Sky has become. My 81 year old mother has rung Sky 10 times from the beginning of Nov as she has lost all reception to her tv. She has waited at home 3 times as the technician was meant to be calling that day. Never arrived. So my mother has spent the last month with no tv for evening viewing and company. Where are you Mr Wonderful CEO with a glowing report about yourself. Total rubbish.

No signal on many channels, I pay over $130 per month and have constant problems, guess what, most of the channels go off just before 8pm so can’t contact them. How do we get a credit for all the times we can’t watch what we pay for? This is the worst customer service I have ever experienced. Maybe a class action of all subscribers would fix it,

Worse decision I've ever made in my 70+ years. I tried 3 times to cancel my subscription. When they finally replied and actioned it they charged me x3 bills on one invoice ($150x3). To phone took hours and the call centre is in the Philippines. They spoke English but didn't understand well. I did eventually get the extra charges paid back. But it was so time consuming and frustrating. How do they meet the Fair Trading Act?

Unreliable and frustrating when warrior games . AB. .ferns etc drop off over last few months. Also content is less especially cricket. Not renewing sky go and changing to Titan .

It was the worst experience I have ever had with a broadband/TV company. They organised on the phone a date to book a tech to install the sky dish, but the tech was a no-show with no communication so I spent the whole day at home waiting for nothing, same thing happened again three times.
We also organized a date to transfer my internet over from my previous internet provider to Sky, I rang Sky to confirm that this would be happening on this day and they confirmed it although they did tell me that in their system they had it a week later on their system which was completely wrong and not what we agreed with, they had also set the activation to the incorrect address and had given my fibre provider all the wrong details which meant I was without internet for a day.
I regret my choice to change providers to Sky after this experience.

Well by the look of the very poor reviews below, it looks like Sky is listening after all. My new SkyBox has had to be rebooted everyday as it was freezing up. One online chat to them and within 12 hours a new box was on it's way to me. Maybe online chat might be the best way to get the service we all expect.

The worse customer service don't know were to start so I will not ! Issue has not been sorted 100 percent asked for a call back on 4 occasions to resolve but no call backs waiting on the line for over an hour to resolve my concerns and it's not a free call number anymore so when I get the telephone bill will send it to sky to pay it .

We finally gave up on Sky after our Sky Pod gave up after a year of working. No amount of calls, supposed technicians coming but didn't or attempts by us to solve this issue worked. They were simply not interested in fixing the fact we couldn't use it. But happily kept charging us. This review like all others will fall on deaf ears as they have zero willingness to address their issues. The monopoly they hold on sports viewing in NZ is the only thing keeping them in business.

Hmmm, where to start? This company couldn't run a bath. Wanted to pay them for a sky subscription but there is no one capable at sky of actually sending a technician to get the job done. Phoned them 5 times, spoken to about 12 people, and wasted 4 hrs of my life. Every one of them is incapable of providing the simple service of installing their own brand. Pathetic excuse for a business. Why is there no 0 stars option?

If I could give zero stars I would. My sky box stopped working for no reason. On hold to the call centre for almost an hours either it telling me the expected wait time was 1-2 minutes. The message then changed to sstanley I was now 25th in the queue. Went to the online chat service snd eventually got to 5th in the queue. At 9:30 pm I dropped to 3rd then checked what hours their contact centre operates. It closed at 8pm. Thanks for wasting my time Sky. I hope you pick up the phone in the morning when I call to cancel my contract

We’ve had constant problems with sky performance - with Sky pods - constantly resetting everything (fibre Ont, Router, Pods ( we have two of them) this service is totally unacceptable we will stop the service as we have Netflix and smart TV

new sky box- like old everyone elses box LOL

Moved into new home and had to get a sky aerial and connection going . Needed help getting set up but both appointments with their technician (Noel lemming) were no shows . Ended up having to book another company who were not impressed with the “rush job” their words ! done by the sky aerial technician but at last I had my TV , online content, dvd, and sound all working at a cost of $500 on top of the $195 sky charged on top of their monthly bill as a elderly disable person I now have this huge bill which could have been avoided if sky had done the job right from the beginning, like they used to do. The worse I’d ever experienced with Sky their aerial tech told me his job was to get only Sky working and the rest was not his problem I ran into problems from the beginning with his work. I have been with Sky since they started decades ago and had never experienced anything like this before I’m now considering stopping Sky altogether and just using online content.every sky person I talked with told me a different story and I found it so difficult to understand their operators this entire experience has been horrible and very expensive.

Terrible customer service. Hate to be that person but the workers do not speak english fluently which makes it extremely difficult. Both times i’ve called this week i was met with service where the workers could not understand my question after asking multiple times. Tried to get the live chat instead to avoid dealing with this but the chat always places me in queue until i have to give up waiting. Extremely frustrating to deal with. Please pay your workers more than minimum wage so you can afford to hire people who speak english fluently

I have closed my account after almost 40 years as a loyal customer because of the abysmal Accounts department, Priya Mala & Cecilia Reveche in particular. They sent emails stating incorrect details of what I owed, they ignored my responses and just 'suggested' my account would be sent to a collection agency.
I cannot stress how good their Customer Service was however, Frankie & Anvari are very sympathetic and helpful.

Sky accounts needs to up their game, provide their Customers with the correct information and not threaten you when yjou are barely 1 month behind bearing in mind we actually pay them in advance.
I do not recommend them.

Terrible products, terrible pricing, terrible customer service. Your company will collapse, just a matter of time.

Horrendous customer service from start to finish. Firstly our bill was overdue as they sent it to the wrong email even though ours had not changed ever. We didn't get the invoice on time and our account became overdue so we were charged overdue fees plus our services were cut. We paid the bill once we realised what had happened. Still waiting for our services to be reinstated more than a week later despite speaking to 4 customer services representatives regarding this and regarding their initial error re the incorrect email address they all assured me this had been done. Well sorry but it has not! They basically try and make you upgrade and fool you into thinking you are getting something for free which is absolute BS. They are not interested in giving good customer service only what they can sell on to you. We have only kept sky because of the rugby channels even now even that's wearing thin. Their call centre is also obviously based overseas which does not help at all. They can't seem to be able to give call backs which is so ridiculous. Anyway Sky I'd say your days are numbered with us and I'm sure we aren't the only ones who feel this way judging from the negative reviews I've read.

Just joined and i can only get the sports channel.. nothing else can't call anybody about it. To fix the issue immediately ???