Sky New Zealand Reviews 141

Sky broadband

Long term sky subscriber here which was ok. They sent an offer for Sky broadband which I accepted.

Problems began immediately - WORST PROBLEMS SOLVING CUSTOMER SERVICE TEAM EVER

If I could rate Sky zero stars I would. The whole experience is shocking and if I had a choice I would stop paying for it immediately. Unfortunately they have all the sport that I'm interested in and it seems as though they know we don't have any other options so continue with their utterly awful service.

I have been a long term customer of Sky TV for 28 years. Over that time I would have made plenty of complaints but once Sky moved their help to the Philippines the service went to crap. And now it's the worst service of any business I've ever come across. Would never recommend Sky again or to anyone else. I will just bad mouth them full stop.

I had an error X322 come up on my black Skybox so I phoned Sky and they said they would replace with a new (White) Skybox and we wont charge you $200. How lovely I thought until the new Skybox arrived, initially the startup was great, all I did was plug in, put my Wi-Fi code it and it was up and running.
Great I thought, then the issues started, the screen froze, I phoned Sky and a really helpful lady got me up and running but doing a Hard Reset. Next day the same thing happened, and the next and the next.
I contacted Sky by email on Friday explaining this, but as of today, no contact.
I would say that this new Skybox is a piece of crap, its likely it has been put into the market with no trials.
GET THIS NEW SKYBOX AT YOUR OWEN PERRIL!!!!!

Tried to get information via Chat then a Customer Service Person and then tried again with another Customer Service Person (they are based in the Phillipines and English Comprehension was very poor) I told the last person that I felt sorry for them because I believe it most likely is a lack of training.
The customer service was so bad, one of the worst I've ever experienced, that's why I am writing a review. Hopefully they can give better training for English Comprehension. Simple questions like, do u have any deals u could offer me, I couldn't get a simple answer. Thoroughly disappointing

Awful! Have persevered with this new piece of garbage they call the new Sky Box and despite all the updates it consistently requires rebooting (4 times today) Just avoid the Sky Box if you’re considering upgrading (downgrade more like it) Sky NZ have you no shame?

Do NOT upgrade to new white sky box. I’ve persevered for 6 weeks but have given up and have downgraded to old box. Really regretting getting new box. It won’t remote record, too easy to delete new unwatched recordings, when turning sky box on it will turn TV off, VERY hard to navigate, rewind doesn’t work and the list goes on!!!!!

The new sky box is the biggest piece of crap I have ever tried to use. The remote for the box is even worst. Who the hell supplies a unit that out of the blue it does an upgrade right in the middle of a program then does an auto restart. Absolute heap of crap. So I rang sky and got my old box back. The. I waited 30 mins to get an answer from sky to set the box up because the installation for the old box stalled. I don’t think I have ever worked with such a terrible company. I would give no stars if I could. If they offer you a free new skybox…..DONT DO IT

I am mainly on Sky due to the sport . I got the new Sky box after the Sky CEO reassured customers that issues with the new Sky box had been resolved back in August of 2023. What a lie that was !!!! The new Sky box simply does not work . I am now on my third box as that is all Sky
customer service can offer , saying it is a faulty box , which it is not !!! The box is not fit for purpose !!! To get the box to work I have to restart it two or three times a day . It works as slow as the old dial up internet used to work in the 1990's !!!! Sadly nothing seems to have been done by Sky to modify or address these problems . Every time i contact customer service I am fobbed off with excuses. Customers should get their Sky payments heavily reduced until they can get a service that reflects the 21 century .

Absolutely rubbish!!! This company has disregarded an offer they gave me and have since charged me full price for a service I did not agree too! I have sent over 4 emails for them to get contact with me and not one single customer support person had contacted back or offered to help. They have been nothing but financial predators, putting nz people into financial hardship with prices not agreed too or discussed because they are to lazy to listen and look! The new call centre have no respect to listen to their clients and or help with the problem. They have passed me to multiple people saying they can’t help with this matter. Some one from head office needs to contact me asap! Instead of listening and rectifying their clients concerns, they continue to over charge. They have tried to offer me a deal to keep me paying from now on and smooth things over even though I have copy’s of emails they have sent me previously and now they say they can’t find it on their system and I did not contact them? The phone calls are also recorded so they can go back to verify this information but they pretty much tell you the customer your a liar. This is disgusting!
Do not sign up with sky tv!

Sky tv will rip u off they are thieves there service is down the toliet dont join up they are a useless company.

It would have no stars up above if it were possible! I've had Sky TV for four months and I'm lucky if I've had 4 days of service! It doesn't work and there's no help! No contact is possible as when you click on their help chat you get redirected to yet another useless webpage where you still cannot get any help! Then you send a message and get given a case number but you never get any actual help nor reply! Do not EVER get this useless crap, you pay the earth for nothing!

WORST CUSTOMER SERVICE!
Nothing but problems the simplest thing is so hard for them I moved address and some how they took that as cancelling my internet they haven’t even changed the address online when I log in. Those customer service was amazing to sign me up though

This review relates to Sky NZ pursuing us for an 'early termination' (of contract) fee which WE HAVE PAID by back transfer using destination account details they provided. We had to return to the UK in June, due to serious family illness: Sky NZ did not waive the termination fee, which you might expect a compassionate firm to do. The 'early termination' payment was therefore made on the 13th of September, from the UK, as it proved impossible to use the Mobile App or Website from the UK, and we were not prepared to phone (big time difference and big expense). So it took a little while to extract from Sky a means of paying them directly by bank transfer, but...
Anyway, long story short WE PAID THEM, but they claim that they have not received the payment. ASB confirm where my money went (they have it) and that it did not bounce back to my account (they have it). It is a trifling sum ($118.76) and I have provided them with the exact time of the transfer. Still, they claim they cannot find it. I honestly think they must be trying to trace the payment using their sense of smell.
I have NEVER not settled a bill: my credit worthiness is excellent, so it is galling that this Company have now passed this to a debt recovery agency, who threaten to blacklist my credit worthiness if I do not pay up. Trouble is, I already have, and I'm not willing to pay again, and the surcharge the debt agency have added!
Is it any wonder Sky NZ have nothing but 1 star reviews recently? And none (so far as I can see) have received a response.
Poor poor poor poor.

The cost of My Sky became too expensive for me and I rang today to cancel my subscription. The phone connection was extremely poor and I couldn't hear clearly. It didn't help that the customer representative had a cold and was sneezing. She was offering me other Sky subscriptions, but it was too difficult to hear her, so I just gave up.

When told that I had to give a months notice before the cancellation could take place, I changed my subscription to the lowest price one on offer and then gave a months notice.

However, when turning on my TV later on, I found that Sky had already made the changes, even though I had paid up to and including this day. I was robbed.

It is obvious that I wasn't listened to and that my previous payment details weren't paid attention to. What an awesome way to lose customers, Sky. Clearly, you don't care about them at all.

Their Customer service is terrible...

One of these business that trick you into revolving subscriptions.. I contacted customer support they were totally unhelpful and robot like. They told me I should have read the terms and conditions.

I think it's fair enough to have terms and conditions but where is the good will.

Also the sky itself is not as good as other streaming platforms. Its hard and clunky to use and the streams drop out all the time

UNBELIEVABLY BAD CUSTOMER SERVICE.
We've been waiting 3 MONTHS for a response from Sky about the issues we had with upgrading and the lack of customer service received via their online chat and email. No response. We have continued to email them periodically to let them know we're still waiting to hear from them. Nothing. We're not only customers, we're shareholders, which is incredibly embarrassing. Absolutely appalling Sky NZ. Lift your game and show your customers some respect.
We also had the App crash when trying to pay our account. Money gone from bank but still owing on account.... They should be investigated by CommComm

12 Sep: Used their app to pay my bill ($395). App crashed. Checked my bank. No money off. Checked app. Money still owing. Paid again. Crashed again. Logged into website. Account in credit by $395!
13 Sep: Called to ask for refund. Extremely rude and patronising person at helpdesk. Was told it will take 10-14 workdays to get my money back (when I missed a previous payment, after a single day, they added an $11 penalty to my acc!).
Was told to fill in an online form to request a refund. Did that and got an automatic reply that they will get back to me in 5 business days... been 11 business day now, and no follow-up, no reply, NOTHING!
Called again and explained that I need the money urgently. Was told that they never said 14 days, but it'll be a max of 10 work days. Got aggitated and demanded to speak to a senior staff member. Was told someone will call me before 5.
14 Sep: My bank asked for an email that states that I'll get the money back, then they'll help me out. Asked Sky for this. Nope. Can't be done.
16 Sep: Got a call from a woman who claimed to be a "senior agent" (what the ??? - FBI?). Refused to send me an email. Said that she'll call my bank and talk to them. I asked who she was going to talk to. She got agitated and said "we know what we're doing. we know who to talk to".
Again was told that I am lying, that no-one would say it will take 14 working days - it will only be 10.
20 Sep: Called my bank. Was told no-one called - it would have shown on my file if they did.
28 Sep: (11 working days - no refund). Called sky. Was told by "Maria" (she refused to give her last name, after I told her I'm recording the call) that it will take up to 14 working days to get my refund!!!
I cancelled all my sky subscriptions (basic, entertainment, sport, movies and high-speed fibre internet). BUT you have to give 30 days notice!!!!!
I shall NEVER use them for ANYTHING again!!!!!

Don’t get the new white sky box it is absolutely rubbish, very very slow, doesn’t record all the time and when it does record it only does it for 5 minutes at a time, Stick with the old box until they get their stuff sorted which will probably be years away as Sky is hopeless

Sky disgusts me and they should be fined for their monopolistic extortion of the NZ market!!! They have a monopoly of the V8 Supercars (V8S) in NZ. V8S online streaming option 'Superview' is blocked in NZ. Our only option is to watch V8S on Sky, but in order to do that we are forced to buy their other content packages that we don't want or need. This is anti-competitive and EXTORTIONATE!!! To put it another way, imagine there is only one store in NZ that sells pants, however theres a twist, this shop will only sell you a pair of pants if you also buy a shirt. This is exactly what SKY and V8S are doing to the NZ market. We are being screw*d. Although I have a subscription, I can't watch Sky at my bach unless I pay more. Sky's content is old and forever on repeat...over and over. If you want to watch a decent/recent movie you have to pay again at box office. Sky deleted National Geo a few months ago but no reduction in fees for that package??? When customers signed up to pay a certain amount for certain content, then they remove some content, then customers are not getting what they paid for = rip off!!! Sky was sold to NZ as add-free content but now there are more adds on Sky than regular TV??? I can subscribe to Netflix, Prime Video, and Neon for less than $40 per month, the content is so much better, aand I can watch from home or the bach without having to pay again. Bye bye Sky, you're quite pathetic and well behind the times. Cancelled both subscriptions and you will never see another dollar from me. Only a matter of time before the rest of your customer base wakes up to you rip-off approach to the NZ market!!!