Sky New Zealand Reviews 141

I ordered Sky TV for my father in June. When we received it, the plug in version of Sky TV was of poor streaming quality, not worth the price tag. So we decided to cancel our subscription - less than 2 weeks later. Many phone calls, waiting on the line, mixed messaging, and I was finally able to cancel the account and reverse the $120 cancellation fee - an exorbitant fee in itself. Fast-forward to now (mid-September), and I have just received notice that I owe Baycorp $150. Not sure where this number came from. I called Baycorp who advised me to get receipt of my returned Sky TV plug-in. Once again, a long wait time and being transferred to different departments, I was FINALLY able to convince the person that their colleague who I had spoken with two months ago had advised me that any payments or fees would be waived on the return of the product. Unsure why I was questioned, considering Baycorp already told me moments earlier that all they needed was proof of receipt. NOW I have to wait for an email confirming all of this before calling Baycorp once again. Here’s hoping…

Lucky for me, I’m relatively young, tech-savvy and I stand my ground. Sky TV are parasites who prey on those without time, knowledge of how to operate technology, and unclear fees. They are also so quick to forward anything to Baycorp. I suppose that these days Sky TV is in the business of survival, and will do anything to stay in business.

Absolutely monstrous.

P.S. I have no negative feelings towards their staff over the phone who were as polite as they could have possibly been, and who are just being fed lines to tell their customers. I feel sorry for them, having to work for such a dishonest company, which I’m sure causes a lot of angry and upset customers who take their feelings out on them.

Do better Sky. Or just move on from cable TV and accept that it is 2024. Parasitic monsters.

Just had technician Richard give us the very best service in Napier!

I am writing to express my dissatisfaction with the Sky Service pay-per-view service. I purchased a one-week subscription with the expectation of being able to view the Sky Sport NBA basketball Olympic games, but I was unable to access any of the footage, including highlights.

Despite my repeated requests for a refund, Sky has ignored my emails and refused to acknowledge my situation. I feel that I have been misled and am disappointed with the lack of customer service I have received.

I will not be using Sky Service again and would advise others to consider alternative options for pay-per-view services.

What has gone right. Zero customer service. Black box has been having issues and has finally been diagnosed as needing to be replaced.
Two weeks ago a replacement box was sent, to a wrong address at the other end of the island.
Multiple phone calls to sky and still that sky box is sitting at the other end of the island and we are still using a very dodgy faulty unit while paying our full monthly subscription.
Completely unacceptable from a customer service perspective.

This company is unbelievably poor and only survives because it has a virtual monopoly. It appears to have no technical expertise and yet it is in a high technology industry. Its customer care operates at a survey level of zero stars and its top management appear to be happy with that. As long as you pay the monthly charge the Company will be happy but don't expect any after sales customer care. Without wasting the reader's time on my issues, it revolves around the technical issues surrounding the new (white) Sky box and the inability of Sky to address them. In my case it led to getting a replacement older version and then an inability of their voice assisted card activation system to validate the plastic card. It did then attempt to transfer the call to a live assistant but to no avail. They apparently don't respond. Recognising that the issue is one of talking to their 0800 number system, their only solution was for me to pay $100 for a technician to visit and make the telephone call for me and get the same response. Unbelievable! I don't need a technician to make my telephone calls.

new white box upgrade is plagued with problems . older black box reliable. poor technical support poor telephone support for new white box upgrade not easy to install. remoteandroid to google command hard to install doesnt work on android variable. lagging connection issues..
sync volume issues . keep your old black box . simpler easier to use menu.
product and technical support not fit for purpose and charges not justified for new sky upgrade

These communication companies have an inherent issue with customer service. In this case Sky does not have a good working relationship with their own installation contractor, Enable. Why is this a customer problem. Surely Sky could communicate with Enable rather than using the customer as an un informed third party. I guess eventually the internet will be turned on. I think it has been 7 days since I first made the online application. Patiently I shall wait. Enable have asked me to contact sky again......

I have noticed every channel works fine except my GO to News Al Jazeera English it's glitches as of today 23 July 2024 really badly is there a reason for this particular channel to have issues

Thought we'd get new sky box, big mistake! My son got everything hooked up n then it froze twice during final install. Thankfully gave uo n put old black one in. Then realised if we'd continued I wouldn't be able to watch what's on main tv in other room unless I pay for multiroom, don't need that! All I wanted to do was watch what's on main tv in another room, not a different channel, as Ive done for years! It's a simple basic thing! Guess what? they don't tell you this! so be warned people or you'll end up having to pay another $25 monthly Having now been reading other reviews so glad it's going back. Seems there's been a lot if complaints about this and the new white sky box. Been with sky since the beginning maybe time to look at other options. Anything I can't get on sky I'll just continue to chrome cast app ( like Wimberldon) to my tv. It's so easy to do. Very dissatisfied and dissapointed.

The online support chat doesn’t exist, multiple emails with no response or reply. This is becoming a regular occurrence not only with Sky but many other big companies as well because they all use the overseas support based in India. They are renown for lack of communication and support often make you wait long time before hanging up.

The most terrible service I have ever had. Extremely disappointed with sky. Tried to cancel sky, which they made difficult. Nowhere to drop sky box in Christchurch anymore, so they said they would send a courier bag. Did not receive the courier bag. Receive a bill on Monday for the box, and now 2 days later debt collectors. Spoke with customer services this morning and ask that they confirm via e-mail they will wipe charge and debt collectors when I send the box back, lady promised this would come through, have not received it as yet! Now debt collectors are phoning WOW I have never had a bad debt in my life these guys are unreal.

A hard drive on an old black box failed, Sky sent out a replacement but smaller black box, after near two hours on the ph with Sky they said it was faulty, they sent out a new white box, after 30 mins on the ph trying to connect it with their help failing I asked for a tech guy to come out. Every Sky person I have spoken to speaks heavily accented English and refers to a Q and A sheet they have, they were no help at all. Eventually after trial and error I got the white box going myself, cancelled the tech guy. Posted back the faulty black boxes.

Now Sky are convinced I have a new multi room, I have exchanged multiple emails with Sky all to different people, I cannot get the message thru, it is like a bad comedy. This has all been caused by the fact they no longer sent out tech people to sort such matters out.

Got the new sky box on a free offer last week. disadvantages: Can't do live pause and turn the tv off and come back to it like the old mysky+ as it turns the box off when you turn the tv off. Can't change the banner time out like you can on mysky+. Can't do program reminders. so if you want to watch something that is coming up on another channel. Advantage: 4k viewing, 1TB hard drive. More disadvantages for me than advantages, so it's going back and i'm getting the old mysky+ back

Just installed new sky box after talking to support for 45 min,,still not there,the remote is not user friendly,cant delete channels I dont want in the system,absolutely useless ,,so installed old one and will send new one back

Just received the new white box.
It is very slow to scroll and often freezers. I am also very disappointed that the TV guide does not have a pop up that gives an automatic detailed description on what the program is about, like on the previous box,
I can't believe there is no option to setup a favourites list of channels, so you have to slowly scroll down numerous channels in the guide (I will never be interested in) to see the ones I want to.

I'm trying to watch NZ Warriors, magic round and all the games I have watched are terrible, pixelated fix your shiiiiit Sky

Live game between Wellington phoenix vs Melbourne victory continually getting disrupted due to poor connection. Sky needs to lift their performance. Dissatisfied with their service.

Just "upgraded" to the new white sky box but my mother is finding the UI a bit small. Contacted Sky via Chat Online to ask if there was any way to increase the size and was told, "No." The previous Sky Box was fine to read. Knowing this, I asked the person to hold for a bit while I spoke to my mother (I wanted to ask if she wanted to switch back) and came back to find the chat was closed 2 minutes after I left.
When speaking via phone their English is poor and hard to understand.
If there was a competing service would totally switch. Dumping Sky due to it's lack of Accessibility and nightmarish staff is something we're considering.

I have never reviewed anything in my life, but after my experience trying to close my fathers sky account after he passed away I cannot keep quiet. Customer service, no such thing! Representatives seem genuine on the phone but no follow up, no contact, no accountability NOTHING. I will be going out of my way to make sure every single platform knows how appalling their service is and to not sign up nor think about passing away while holding an account. We have still not heard from anyone to close his account and it has now been 8 weeks, an absolute joke of a company!

I've only had Sky on the minimal package for many many years and the one time I enquired with Sky to upgrade my box, the service I experienced, genuinely ruined my day and I'm not easily annoyed. I used the live chat and it was horrendous. I was dropped on the Live chat by 4 FRICKING PEOPLE. Not 1 person advising why the chat was closed. I wasn't even given the courtesy to call in if they felt that I was a bot. The actual service is one thing but customer service is a huge thing to me and Sky lacks this 1000%. Not sure why they offer a service that cant actually be fulfilled.