Skybroadband Reviews 1,372

Constant price rises and make sure you cancel your direct debit when you leave. They carry on taking your money and you'll never get it back.

Appalling customer service, signed up for fibre speeds ultra,1gb!! getting 200mbs !!!!! Lag in watching tv,
Sent tv puck back, no good.
All a complete ripp off not fit for purpose, stay away

Absolute terrible customer service time to try another provider this service is worse than virgin media and that's saying something

Have with sky for years,over 20 years for the tv,and over 15 for the broadband.seen full fibre 500 for £28,great I thought,rung up,no sorry only for new customers,so if I wanted to upgrade to the full fibre I would have been paying £12 more than a new customer!,so much for loyalty,rung again and they said we can get it down to £36,still£8 more than it would be for a new customer.so,set up Vodafone and got the same package for £27.after doing so got a phone call from sky to say sorry to see you’ve cancelled we can do full fibre for £32, a good discount on my original offer but still £4 more than for a new customer.reason for leaving was simply cost,skys broadband has been fine in all the years we have had it but loyalty seems to count for nothing these days.if they can call me up and offer it to me at that price after leaving why couldn’t they do it when I rung initially?

Absolutely unacceptable service from Sky.

I’m paying for a 1Gb fibre connection in the middle of the city, yet I’m getting barely 80 Mbps. This is not a one-off issue — it happens repeatedly and makes the service completely unreliable.

What’s even worse is the equipment. It’s clearly not fit for purpose. I constantly have to deal with unstable performance and a connection that simply does not work as advertised. This is supposed to be modern fibre broadband, not something from 15–20 years ago.

It’s shocking that in 2026 a major provider still delivers such poor quality service while charging for premium speeds.

I’ve had enough — I’m cancelling and moving to a provider that can actually deliver what they promise.

Avoid Sky if you expect stable, high-speed internet.

my sky broad band wifi is not working i cannot report a fault my care call system is compromised
i cannot phone 11 digit numbers from my voice over internet calls phone because tere is no wifi i am piggy backing on a neighbours wifi i think whevever i tried to report a fault i am unable to contact them by their fault reporting number which is forwarding god knows where if i do get through with 150 i am immediately cut off when i say the wifi is not working# call in the morning yes if am still breathing that ishumanity totally removed from the automatc system

Its terrible there is not a minus star option really. I called sky in December to change provider. They sent a man out who said there was no live connection even rhough I told them there was non. A few of my neighbours were having issues so I decided to cancel as I had that cooling off period. So I cancelled. I spoke with a guy in a supermarket another sky technician. He popped in my eircode and said there is no live line and they knew this. All they have to do is this and he showed me. I called them to come and collect the box that was delivered and because I said I am not an account holder which I am not as I cancelled in the cooling off period. The staff will not help. They did not give me details of when they will come to collect.the manipulation of language was insane. She tried to reword everything. Then tried to pull on my heart strings an emotional hook. Telling me how I was feeling. This went on for almost 40 minutes being passed to the uk the buisnesss sector and then this woman but no manager ironically. So basically they didn't cancel when I did from what I can tell. I am not an account holder as I cancelled and do not have a live connection with them. I am aware they fine people and take money from people's accounts and now I can see how they do that. Be very careful when dealing with this company they are con artists.

I am 23 years with sky TV and i cancelled my TV subscription today in protest because of 11 months of rubbish broadband service and outsourced customer care and the worst broadband service I have ever had; which i will be canceling next month and going back to my old provider.
Whomever is in charge of sky is killing the company. Please do not subscribe to their broadband service it is rubbish, terrible speed and WiFi connection, their equipment is cheap and not fit for purpose and their outsourced customer service are trained monkeys spouting the company line and unable to fix a simple problem. They have sent me out six sky hubs and 4 boosters in the last 11 months just seems to be the standard customer service Solution for the company, somebody is making a fortune manufacturing their equipment, I wonder who's in charge of their inventory,maybe comreg should look into their company and close it down as it seems to be the only 1 star reviews they get.

I have fibre broadband. It was working fine until last week. We contacted and they organised a technical visit. They guy said that the cable was installed tight and moved it away from the wall. We had Internet working for 1 day and it's gone again.
We contacted the customer's services a few times and every time they asked us to perform ALL the checks again only to send us a message to ring the same visit to schedule another technical visit.

Terrible service. I was assured I would be able to claim a refund to switch to sky when my old provider has taken the money out of my bank. Sky didnt tell me they wouldn't honor this charge and refund me unless it was 90.days from signing up with them..talk talk didnt infact tell me.how much the charge would be and I applied 62 days later, on getting my statement from.talk talk only for Sky TO REFUSE TO REFUND ME.

I wish id never bothered signing up for SKY..they tricked me and won't refund me.

DO NOT CHANGE YOUR BROADBAND TO SKY. YOU WILL REGRET IT.

Was a Sky Customer for 16 years, moved house 3 years ago and the service was really poor. After multiple troubleshooting attempts Sky could not resolve the issue. They blamed everything from the size of my house, thickness of walls, where the router is placed etc except taking any responsibility. Recently switched to Digiweb and discovered Sky had capped my ONT box to 100mbps even though I was paying for 500mbps.(Sky didn't inform me of this cap) Took Digiweb less than 10mins to identify and solve the problem and now I have brilliant WiFi speeds that I should have received the whole time. In short avoid Sky at all costs and go with Digiweb, customer service is way better as well

Signed up for £27pm 24mth contact for Fibre 75, but disappointed at speeds of only 23mps as still 500metres of old copper wire . Then full fibre installed in road and within a week Sky had us fully connected with triple the previous speeds on "Free for rest of contract". Now though neighbours are getting offered 500mps for just £2 pm more but for us to upgrade to Fibre 500, Sky insist on ridiculously high cost of £43pm. Rip-off of loyal customers. Vodafone here we come.

Sky virtual assistant and the human support are just useless, it's like they are a call centre that only answers calls but don't do, or know anything. Infuriating.

Worse than Eir, and that's bad.

Since November we've had repeated issues with broadband completely dropping out. It's almost impossible to speak to someone about the problems and I just keep being directed to the 'online' help which says there isn't a problem when the router says there is no internet. I'm supposed to work from home and having internet drop out when on the phone to customers is unprofessional and I now have to go and work in a rented office just so I can guarantee I can do my job. Honestly if I could give 0 stars I would. Cannot wait to switch providers in a few weeks. I will never use Sky broadband again.

I would have given 0 if the option was there. This has been the biggest mistake of my life. I purchased a sky broadband package 900mbps. The Internet has not worked properly since purchase. I have phoned countless times and the problem is not solved. The customer service has been appealing and rude. I'm here writing this whilst on the phone with sky and all there doing is passing me to different deoartments and the problem still persists.

Our Internet has been down since the 9th December. I have contacted sky on numerous occasions and twice I was told an engineer would come out, but no engineer came out.
Now they are saying they dont know when an engineer will come out to fix our Internet.
Sky broadband Ireland, you should be ashamed of yourselfs.

Now I am told, it will not be fixed until January.

AVOID SKY AT ALL COSTS

Failed to install my Broadband as agreed and then left me in limbo. Could not tell me when the installation might take place. I had to call in to their Dundrum store to make contact as one cannot call them by phone. They do not wish to speak to the customer at all. Without doubt the worst customer experience I have ever experienced. Best to AVOID Sky at all cost.

Absolutely terrible service... and thats just trying to get it installed... first it was due to be installed last week... then (even though It was scheduled to be installed on Wednesday) I got a message 4 days early saying that at the appointment it was noticed that external work was needed. Then they came and did the external work, but told me nothing, I rang Sky and after a 45 minute ordeal trying to communicate with the so called customer service person, I am now still no further along in knowing when I'll have broadband, there is also a sky box (router) from the previous person that lived here, it worked up to 2 days ago, I asked why could I not use that until the other cable is installed... they just kept telling me to check with virgin.. even though the previous provider was sky... I have a massive headache trying to deal with them and I have a good mind to get rid of them before they even get started. Oh and despite me asking to speak to the manager, I was told I would not be transferred to a manager.

Probably the worst experience I've had of any product or service ever. Got Sky broadband and TV installed. 3 days later (Sunday evening) there's no connection. Call up first thing Monday morning and through troubleshooting realise the issue is external to the house and a Technician needs to come and fix it. "They'll come on Wednesday" I was told. On Tuesday I receive a call to tell me they'll be out on Monday. Very frustrating but at least it's getting sorted. Monday rolls around and they send the wrong person out and he can't do anything for us. He even tells us their idiots for calling him out when they knew what the issue was. Call them up again and spend 58 minutes on hold before I finally get through to someone. Then told we need to wait another full 7 days before anyone can come out to us. Cancelled on the spot.

Sky promoted a £70 voucher on money supermarket if you chose them which I did and had their broadband was installed on the 2nd August. I still haven't received the voucher even though I have emailed gift card