I could not make a better choice than Skycop to recover my compensation when my home airline as well as their staff looked away and ignored my claim. Yes it took time but Skycop made sure that I got w... See more
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See what reviewers are saying
Skycop did a great job and paid my full compensation. I submitted my claim a year ago and received my compensation few days ago. I'm very satisfied with Skycop's service, both in terms of comm... See more
Company replied
I can't say if I'm satisfied. For almost two years you've been saying the money will be transferred, but it never arrived. I've had to write you hundreds of emails, but nobody seems to care. Now, afte... See more
Company replied
This company is extremely bad. I registered trip number #0a5a03c0 on August 25, 2023, and as of today, April 18, 2026, I have NEVER received a response. This company is very, very bad and operates ver... See more
Company details
Written by the company
Has your flight been delayed, cancelled, or overbooked? With Skycop, you can trust that you will receive maximum compensation for any flight disruption, quickly and easily. Skycop's mission is to empower travelers to become informed consumers of air travel and to ensure that airlines are held accountable for their services. IMPORTANT: A success fee is only applied only after the case is successfully won and compensation is received from airlines.
Contact info
Vilnius, Lithuania
- skycop.com
Breach of guidelines
Not recommend, time wasters
I am disappointed with the service provided by Skycop (reference #1df8805f). My case has now been ongoing for 20 months, which is completely unacceptable.
Communication has been consistently poor throughout the process. They rarely answer questions directly, often providing vague or irrelevant responses instead of clear updates. This has made an already long process even more frustrating.
Recently, they confirmed that they have received the compensation from the airline, but stated there is some kind of error and that their finance department will contact me. Since then, there has been no meaningful follow-up or resolution.
Overall, the experience has been extremely disappointing. I would highly not recommend using Skycop based on my experience.
March 2, 2026
Unprompted review
Reply from Skycop
Hello Tomasz,
Thank you for taking the time to share such a detailed review. We understand how frustrating it must be to wait this long.
We’ve personally checked your case, and it is currently with the responsible team. Your claim administrator will reply to your latest email as soon as possible with a more detailed update regarding the situation.
We’re sorry for the lack of clear communication so far - that’s not the experience we aim to provide. Please rest assured that your case is being handled and not left unattended.
Thank you for your patience, and we’ll make sure you receive the clarification you’re waiting for.
Best wishes,
Skycop Team
NEVER TRUST SKYCOP, ITS SHIT
If you wanna be stress and your opinions ignored, Try skycop. It's best you Google out and learn how to do your own refund . Skycop will stress you and do whatever pleased them.
April 2, 2026
Unprompted review
Reply from Skycop
Hello Bernard,
Thank you for your feedback. We’re really sorry to hear that the process felt stressful and that your concerns weren’t addressed the way they should have been.
We’ve checked your case, and we can confirm that your compensation has already been paid. That said, we understand that the experience itself is just as important, and it’s clear we could have communicated better along the way.
If you still have any questions or need confirmation details, please feel free to reach out to us at care@skycop.com, and we’ll be happy to assist you further.
We appreciate you bringing this to our attention and wish you all the best going forward.
Best wishes.
Skycop Team
Claim #78e096ac
Claim #78e096ac
Skycop’s own dashboard says that the airline has already paid the compensation and that Skycop has received the funds. My payout of €140 is shown as being prepared.
However, I have still not received any payment and I have received no response to my emails or WhatsApp messages for over 6 days.
I am only asking to be paid the €140 that Skycop says is already due to me.
Please resolve this urgently.
Edit: If i didn t post this review here for others to see my worst experience with Skycop and last one for sure , no reply would i got from them, so to MAKE THIS CLEAR , i ve been waiting for a longgggg time for this situation to end , the fact that Skycop has gotten my money long ago and did not bother to make my share of payment when they were paid by the airline it makes things worse , payment was initiated if i m not wrong in February so why it takes so long to transfer me the FUNDS?? It is ridiculous and yes i have proof that no response to my email i sent recently and neither whatssup which was sent last week on Tuesday and nobody bothered but they were happy when payment was done and took their share which to be honest with you for the POOR SERVICE i got and lack of communication from them i would suggest to get more pay than the actual figure given to me as i deserve this.
June 20, 2025
Unprompted review
Reply from Skycop
Hello Raluky,
Thank you for clearly outlining your situation - we understand how frustrating it is.
We’ve checked internally, and we can confirm that your emails have been received. Your case is with the responsible team, and your claim administrator will reply to you as soon as possible with an update.
Please rest assured that your payout is not being overlooked, and we are actively monitoring cases at this stage to ensure they are completed.
Best wishes,
Skycop Team
I truly regret to not contact the…
I truly regret to not contacting the airlines by myself. This feels like a complete waste of time. Created the claim via Skycop on 15.3.2024 and still haven’t received anything. 6 months ago I was asked to provide bank details for the transfer and its been all quiet since. Disappointed.
April 1, 2026
Unprompted review
Reply from Skycop
Hello Apex,
Thank you for sharing your experience. We understand how disappointing it must feel to wait this long.
We take this seriously and would like to forward your case for a closer review with the responsible team so we can understand what’s causing the delay. Please make sure to reply directly to the latest email from your claim administrator, as this helps us quickly locate your case and provide you with a precise update.
We appreciate your patience and want to assure you that your case is being handled and not forgotten.
Best regards,
Skycop Team
SCAM WASTE OF TIME
SCAM WASTE OF TIME. For attention of skycop team - please don’t bother replying to this review (as its probably all AI generated- given zero action after your last replies to my review on trustpilot) and rather use the time to reply to at least one of the 50+ emails that i sent.
March 31, 2026
Unprompted review
Reply from Skycop
Hello Vitalija,
Thank you for your message. We completely understand your frustration and how exhausting this must feel after sending so many emails.
Please be assured that your issue has been forwarded to your claim administrator, and they will review your case personally. You will be contacted as soon as possible with a proper update.
We truly appreciate your patience while this is being resolved.
Best wishes,
Skycop Team
scam
1. The 50% fee was not transparently disclosed during the application process. At no point was I clearly informed of the fee percentage before entering into the agreement, in breach of the EU Consumer Rights Directive (2011/83/EU).
2. I emailed Skycop requesting cancellation of claim #6a8585f6. This request was ignored and not actioned. Skycop continued to process the claim and deducted their fee despite my explicit cancellation request.
I have contacted Skycop directly to request a refund - no response. I have now also filed complaints with the Lithuanian Consumer Rights Protection Authority (VVTAT) and the UKICC (UK cross-border consumer centre).
February 13, 2026
Unprompted review
Reply from Skycop
Hello,
Thank you for sharing your concerns. We understand that the fee structure and the handling of your claim have caused frustration.
We would like to clarify that the fee percentage is outlined in our Terms and Conditions, which are agreed upon when submitting a claim. This is standard practice to ensure transparency for all clients.
We sincerely regret any confusion or stress this situation has caused. If you would like a more detailed answer regarding your case, please contact your claim administrator directly by replying to the latest email you have received from Skycop.
Best regards,
Skycop Team
Zero communication
Zero communication. I submitted my claim back in august 2025. I’ve been ignored for 7 months and still no signs of communication
March 31, 2026
Unprompted review
Reply from Skycop
Hello,
Thank you for sharing your experience. We understand how frustrating it is to wait this long without clear communication.
Your situation is not being overlooked, and we want to make sure it gets the attention it needs. To help us locate and review your case as quickly as possible, we kindly ask you to contact your claim administrator directly by replying to the latest email you’ve received, or reach out to us at care@skycop.com.
Once we have your details, we’ll ensure your case is reviewed and updated without further unnecessary delay.
We appreciate your patience and are here to help resolve this for you.
Best wishes,
Skycop Team
Skycop did a great job and paid my full…
Skycop did a great job and paid my full compensation.
I submitted my claim a year ago and received my compensation few days ago.
I'm very satisfied with Skycop's service, both in terms of communication and speed (unlike other companies who didnot even initiate the claim).
Thank you.
March 24, 2026
Unprompted review
Reply from Skycop
Dear Fatima,
Thank you so much for sharing your experience! We’re really glad to hear that you received your compensation and that the process met your expectations.
It means a lot to know you felt supported throughout the journey, especially when comparing with other services. Your feedback truly motivates our team to keep delivering reliable and effective assistance.
Wishing you smooth travels ahead, and thank you again for trusting Skycop!
Best regards,
Skycop Team
CLAIM #d89c8703 - Compensation received by Skycop but NOT paid to me since December!
CLAIM #d89c8703 - Compensation received by Skycop but NOT paid to me since December!
Review:
I am extremely disappointed and frustrated with Skycop’s service. My claim (#d89c8703) regarding an Air India flight was successfully settled months ago. Skycop confirmed they received the funds from the airline, and my payout was officially scheduled for December 15, 2025.
It is now nearly April 2026, and I still haven't received my money.
All necessary documents for all passengers were submitted and approved back in October 2025. Since December, I have sent dozens of emails to their support, info, claims, and legal departments. I have also tried contacting them multiple times via WhatsApp (both Italian and international numbers).
The only responses I receive are automated templates or "we are looking into it," but no bank transfer has been made. It is unacceptable that Skycop is holding onto my compensation for over three months after promising the payout.
I demand an immediate update and the execution of my bank transfer. Stop sending me automated replies and give me a definitive date for my payment.
UPDATE 31/03/2026:
I have seen your reply, but I have heard these generic promises before with no results. You stated that a "claim administrator" would contact me, but I have yet to receive any email or official confirmation regarding my payment for claim #d89c8703.
March 30, 2026
Unprompted review
Reply from Skycop
Hi Alice,
Thank you for taking the time to share such a detailed overview of your situation. We completely understand how frustrating it is to be waiting this long.
We take full responsibility for the lack of clarity here. Your case has now been flagged for priority review, and we are making sure it is looked into without further delay.
Your claim will be reviewed as soon as possible, and your claim administrator will contact you directly via email with a clear update on the status and next steps regarding your payment.
We appreciate your patience and want to reassure you that your case is being handled individually and will be resolved.
Best regards,
Skycop Team
I am disappointed with Skycop’s…
I am disappointed with Skycop’s service. For the last 4 months, I have been waiting for the money transfer. Their website reports “we have received funds and are processing your payment. It will be sent shortly”. Refer Claim #7ab97c04. I have sent multiple reminders. No response.
8 April 2026: So far no action from skycop other than acknowledgement of complaint. No information about what's the next step. why delaying? by when they will transfer the money?
December 20, 2025
Unprompted review
Reply from Skycop
Dear Biju,
Thank you for sharing your experience and for including your claim reference. We understand how frustrating it must be to see the status unchanged for such a long time.
We’ve flagged your case for attention, and your claim administrator will contact you directly via email with an update on your payment. Please rest assured that your case is being handled and we are working to move this forward for you.
Best wishes,
Skycop Team
Been waiting for a transfer for 2…
Been waiting for a transfer for 2 years. The airline have accepted the compensation. I wish I had just done it directly instead of wasting my time with these shysters. Emails, messages on my online account and watsapp messages, all ignored for 2 years. Don't waste your time with this company.
March 30, 2026
Unprompted review
Reply from Skycop
Hello Will,
Thank you for sharing your experience. We understand how frustrating it must be to wait so long without updates.
To help resolve this as quickly as possible, please contact your claim administrator directly by replying to the latest email you received from Skycop. This will allow them to identify your case and provide you with a precise update on your compensation.
We appreciate your patience and are committed to ensuring your case is addressed.
Best wishes,
Skycop Team
Use a different company
Submitted a claim for myself and 3 family members. They then tell me that they have removed me because they don't have my documents. Yet on the claim status they are visible. I wish I had looked into this before submitting a claim. This company don't like to make an already stressful experience any easier.
March 20, 2026
Unprompted review
Reply from Skycop
Hello,
We’re really sorry to hear about your experience - it’s understandably frustrating, especially when you’ve already submitted everything and can see the documents in your claim.
We’ve flagged your case for review, and a claim administrator will contact you directly via email to clarify the situation and help resolve this as quickly as possible.
Please rest assured that your case will be handled individually, and our team will make sure you receive clear guidance on what’s needed to move forward.
Thank you for bringing this to our attention - we’re here to get this sorted for you.
Best wishes,
Skycop Team
Fake company
Fake company, they will probably just keep your money. There has not been any communication in 2 months … I am not even expecting to hear from them anymore ….
CHOSE DIFFERENT COMPANY!!!!
March 25, 2026
Unprompted review
Reply from Skycop
Hello Archii,
We’re very sorry for the frustration and lack of communication you’ve experienced.
To ensure your case is properly handled, please contact our team directly at care@skycop.com. They will review your situation and guide you on the next steps.
We appreciate your patience and want to make sure your concerns are addressed.
Best regards,
Skycop Team
Skycop stole and then avoided.
The airline confirmed with a wire receipt that Skycop had been paid nearly a year ago and after months of trying to contact them I am still nowhere closer to getting paid.
They seem to be a scam and all positive reviews are fake.
Do not use this service.
June 1, 2025
Unprompted review
Reply from Skycop
Hello Daniel,
Thank you for sharing your experience. We completely understand how frustrating this must be and we appreciate you bringing it to our attention.
After checking your case, it appears that your bank details are still missing, which is why the payment hasn’t been processed yet. Please provide your account information by replying to the latest email from Skycop so we can finalize the transfer.
Best wishes,
Skycop Team
Do not use Skycop
It is impossible to contact Skycop. I received an email from them saying that Qatar Airways has finally transferred my money to them (after 5 months) and requesting my bank details.
That was over two weeks ago and I have heard nothing since. I am feeling very concerned that I have been robbed, why has my money not been lodged into my account? The IAA contacted me to confirm that Qatar has paid Skycop so it is looking like I have made a very bad decision. It has been so difficult to try and chase this compensation that was due to me and now that the airline has paid it, I can’t get it released to me.
Reply to Skycop: it is very interesting to see how you respond on Trustpilot and yet it’s impossible for me to get in touch with you, please confirm when you will transfer my money. I will not go away! 7th April - Update: I have still heard nothing.
March 27, 2026
Unprompted review
Reply from Skycop
Hello Roisin,
Thank you for sharing your experience. We understand how worrying this must feel, and we’re sorry for the concern caused.
Please be assured that your emails have been received, and our claim administrator will reply as soon as possible to help move your case forward and ensure your compensation is transferred promptly.
We appreciate your patience and are committed to resolving this for you.
Best regards,
Skycop Team
No performance on a claim 14months old
I submitted a claim 14 months ago when my international flight was completely cancelled which caused significant stress and extra costs to me and I have very little feedback on this case. Very dissatisfied with their service and regret going to them for assistance.
March 27, 2026
Unprompted review
Reply from Skycop
Hello Gary,
Thank you for sharing your experience. We understand how stressful this situation must be, and we’re sorry for any frustration caused.
According to our records, your claim was rejected. If you have any questions or need clarification about this decision, please reach out directly to care@skycop.com -our team will be happy to assist and provide all necessary details.
We appreciate your patience and hope we can clarify this for you.
Best regards,
Skycop Team
Terrible customer service and clearly theft of money by holding on to compensation funds for an atrocious amount of time.
I have been trying to receive my compensation which was approved by the airline many months ago. My emails are always ignored. You have confirmed that all my paperwork is in place and that it is a delay on your behalf but nothing could possibly cause such a delay. My flights were over 18 months ago.
March 27, 2026
Unprompted review
Reply from Skycop
Hello,
Thank you for sharing your experience. We completely understand how frustrating this must be and appreciate you bringing it to our attention.
To ensure your case is addressed as quickly as possible, please contact our team directly at care@skycop.com. They will review your claim and guide you on the next steps to resolve this issue.
We are committed to helping you receive your compensation and appreciate your patience.
Best regards,
Skycop Team
Absence of communication and feedback
Absence of communication and feedback. Lack of clarity regarding the actual commissions upon signing. Only positive aspect was managing to actually get the full refund.
March 23, 2026
Unprompted review
Reply from Skycop
Hello Miguel,
Thank you for sharing your experience - we appreciate your honesty. While we’re glad your compensation was successfully received, we understand how frustrating the lack of communication and clarity must have been along the way.
We take this seriously and have shared your feedback with our team to improve transparency and support throughout the process.
If you have any remaining questions, especially regarding your case or the applied commissions, we kindly ask you to contact your claim administrator directly by replying to the latest email you have received from Skycop. They will be able to review your case in detail and provide clear answers.
Thank you again for your feedback - it helps us improve and provide a better experience moving forward.
Best wishes,
Skycop Team
Can I give a 0?
Can I give a 0? They’re the worst. The claim was resolved by the airline for at least 3 months and I did not hear a beep from Skycop. The support is practically non existent. Raise a claim directly with the airline. It’s easier than you think. Skip these leeches.
March 23, 2026
Unprompted review
Reply from Skycop
Hello Chayton,
Thank you for your feedback. We completely understand your frustration and appreciate you sharing your experience.
To help resolve this as quickly as possible, please contact your claim administrator directly by replying to the latest email you received from Skycop. They will be able to review your case and provide you with an update.
We are committed to making sure your compensation is handled properly and appreciate your patience.
Best wishes,
Skycop Team
I am seriously disappointed with the…
I am seriously disappointed with the level of your services, for over five months now that you requested for my account details, which i sent to you and up until now, i have not received my compensation yet, I don't really understand this. Can you please explain to me what this delay is all about
March 26, 2026
Unprompted review
Reply from Skycop
Hi Charlie,
Thank you for your message - we completely understand how frustrating it must be to provide your bank details and then wait months without receiving your compensation.
We’ve flagged your case for review, and to help us move this forward as quickly as possible, we kindly ask you to reply directly to the latest email you’ve received from Skycop and contact your claim administrator. This will allow your case to be identified immediately and ensure they can assist you with a clear update.
Please rest assured that your case is important to us and is being handled individually. We’re here to make sure this gets resolved for you.
Best regards,
Skycop Team
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