I could not make a better choice than Skycop to recover my compensation when my home airline as well as their staff looked away and ignored my claim. Yes it took time but Skycop made sure that I got w... See more
Company replied
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See what reviewers are saying
Skycop did a great job and paid my full compensation. I submitted my claim a year ago and received my compensation few days ago. I'm very satisfied with Skycop's service, both in terms of comm... See more
Company replied
I can't say if I'm satisfied. For almost two years you've been saying the money will be transferred, but it never arrived. I've had to write you hundreds of emails, but nobody seems to care. Now, afte... See more
Company replied
This company is extremely bad. I registered trip number #0a5a03c0 on August 25, 2023, and as of today, April 18, 2026, I have NEVER received a response. This company is very, very bad and operates ver... See more
Company details
Written by the company
Has your flight been delayed, cancelled, or overbooked? With Skycop, you can trust that you will receive maximum compensation for any flight disruption, quickly and easily. Skycop's mission is to empower travelers to become informed consumers of air travel and to ensure that airlines are held accountable for their services. IMPORTANT: A success fee is only applied only after the case is successfully won and compensation is received from airlines.
Contact info
Vilnius, Lithuania
- skycop.com
Breach of guidelines
I’ve been trying to resolve my…
I’ve been trying to resolve my compensation claim for over two and a half years now. I contacted the airline, which confirmed that my compensation had been paid to them long ago. This means they are wrongfully withholding my money, so I intend to take this matter to the authorities.
complaint #6f3bb6f7
March 25, 2026
Unprompted review
Reply from Skycop
Hi Tom,
We completely understand your frustration and appreciate you taking the time to share your experience.
Your complaint has been personally forwarded to the claim administrator, who will be contacting you directly via email to provide an update on your compensation and next steps.
Please rest assured that your case is being actively reviewed, and we are committed to resolving it as quickly as possible.
Thank you for your patience and understanding.
Best wishes,
Skycop Team
I cannot recommend their service based on my experience.
I eventually received my compensation, but the experience with Skycop was very disappointing.
The process took far longer than expected, and communication was slow and often unclear. I had to follow up multiple times just to get basic updates about my case.
There was very little transparency throughout, which made the whole situation stressful and frustrating.
While they did deliver the final result, the overall experience was not smooth or reassuring. Without constant follow-up, I doubt the process would have moved forward.
I cannot recommend their service based on my experience.
March 24, 2026
Unprompted review
Reply from Skycop
Hello Стиляна,
Thank you for taking the time to share your experience. We truly appreciate your honesty, especially since you stayed with the process until the compensation was successfully received.
We completely understand your frustration with the delays and lack of clear communication - this is not the experience we aim to provide. We take responsibility for this and have shared your feedback with our team to improve transparency and response times moving forward.
Thank you again for your patience, and we truly value the trust you placed in us.
Best regards,
Skycop Team
THE BIGGEST SCAMMERS GOING
THE BIGGEST SCAMMERS GOING
DO NOT USE THIS COMPANY
YOU WONT GET YOUR COMPENSATION. Deal directly with the airline.
February 12, 2026
Unprompted review
Reply from Skycop
Hi Claire,
We’re very sorry to hear how strongly you feel about your experience, and we completely understand how frustrating this situation must be for you.
We’ve flagged your case for priority review, and to help us resolve this as quickly as possible, we kindly ask you to contact your claim administrator directly. by replying to the latest email you have received from Skycop. This allows your case to be identified and handled without delay.
Please rest assured that your claim is important to us, and we are committed to making sure it is properly reviewed and resolved.
Thank you for bringing this to our attention - we’re here to help get this sorted.
Best wishes,
Skycop Team
Never got contacted by a suport specialist
I have an approved compensation claim since August 2025 (€600), and Austrian Airlines has confirmed that the payment was already made to your company.
However, I have not received my money and no one is responding to my emails.
Please urgently check my case and contact me. If this is not resolved immediately, I will escalate the situation to consumer protection authorities and take legal action.
February 10, 2026
Unprompted review
Reply from Skycop
Hi Radu-Mihail,
We understand how frustrating this must be, and we appreciate you bringing this to our attention.
Your case has been personally flagged, and the claim administrator will contact you as soon as possible. Please keep an eye on your inbox, as they will reach out directly to provide the latest update on your compensation.
We are committed to making sure your case is properly handled and resolved promptly.
Thank you for your patience and understanding.
Best wishes,
Skycop Team
AVOID AVOID AVOID
AVOID AVOID AVOID. Use anybody BUT them. Almost 2 years since the cancelled flight and my claim opening. Skycop repeatedly send me the same email when ever I enquire about why on earth it is taking so long. Now I'm reading that others have had the airline confirm they have given Skycop the compensation and Skycop are refusing to hand it over to the claimant. Disgraceful practice. I am currently trying to seek an Ombudsman so I can retrieve what they have likely stolen. Disgusting business
March 25, 2026
Unprompted review
Reply from Skycop
Hello Jem,
We’re really sorry to read about your experience and understand how frustrating and concerning this situation must feel after such a long time. Thank you for bringing it to our attention.
Your case has been flagged for priority review, and we want to make sure it is handled properly. To help us move this forward as quickly as possible, we kindly ask you to contact your claim administrator directly by replying to the latest email you’ve received from Skycop. This ensures your case is identified immediately and reviewed without delay.
Please rest assured that your claim is not being ignored, and our team is here to make sure it is properly addressed.
Thank you for your patience - we’re committed to resolving this for you.
Best regards,
Skycop Team
It appears that they are keeping my compensation
One year after the trip, I am still waiting to receive my compensation. It was confirmed as approved in June last year. I am also no longer receiving any responses to my inquiries.
March 23, 2026
Unprompted review
Reply from Skycop
Hi Sylvia,
Thank you for sharing your experience - we understand how frustrating it must be to wait this long after your compensation was approved and to stop receiving replies.
We’ve flagged your case for review, and to help us resolve this as quickly as possible, we kindly ask you to contact your claim administrator directly - just reply to the latest email you have received from Skycop. This will allow your case to be identified faster and handled without unnecessary delays.
Please rest assured that your claim has not been overlooked, and our team is here to make sure it moves forward. Thank you for your patience - we’re committed to getting this resolved for you.
Best wishes,
Skycop Team
I can't say if I'm satisfied
I can't say if I'm satisfied. For almost two years you've been saying the money will be transferred, but it never arrived. I've had to write you hundreds of emails, but nobody seems to care. Now, after three or four years, the transfer finally came today. Honestly, I'm very disappointed with your service.
March 24, 2026
Unprompted review
Reply from Skycop
Hello Aman,
Thank you for sharing your experience so openly. We completely understand your disappointment - waiting this long and having to follow up repeatedly is not the experience we want for our clients.
We’ve reviewed your case and can see that your compensation has now been successfully transferred, but we fully acknowledge that the journey to get there should have been much smoother and better communicated.
Your feedback has been noted and shared with our team, as situations like this highlight exactly where we need to improve - especially when it comes to responsiveness and transparency.
Thank you for your patience throughout this process, and we truly appreciate you staying with us until the resolution.
Best wishes,
Skycop Team
The biggest SCAM going
The biggest SCAM going! Never received any compensation, 3 years later they’re apparently still waiting, never get an update other than thank you for your patience. They probably get a pay out and keep your refund!
March 24, 2026
Unprompted review
Reply from Skycop
Dear Jess,
We’re really sorry to hear how frustrating this has been for you, especially after such a long wait without clear updates. We completely understand why this situation would raise concerns, and we appreciate you bringing it to our attention.
We want to make sure your case is properly reviewed and clarified as soon as possible. Please contact us directly at care@skycop.com with your claim details so we can locate your file and take immediate action.
Your case is important to us, and we’re committed to getting you the answers and resolution you deserve.
Best regards,
Skycop Team
Are you for real? More than 2 years without a word
I'm starting to believe this is a scam, and the good reviews are either old, or Skycop posting themselves!
I'm just about to contact Brittish Airways and check if they have paid. I had an open shot case, as the plane got problems over the Atlantic and had to turn back to London for an "emergency landing". We sat on a new plane to our final destination, something like 6-7 hours after our original itinerary.
Stil no payout and Skycop doesn't respond to our support tickets (375732) or our claim (#00feb06a).
They are quick to reel you in as a customer and then nothing! They keep sending a bunch of SPAM about their products and services they want me to enroll in, but they haven't been able to deliver to me yet. My only tip for "new customers", is DO NOT USE SKYCOP!!! They do not deliver! Use some other service or make the claim yourself.
SKYCOP seems to have turned into a scam!
//JC
March 23, 2026
Unprompted review
Reply from Skycop
Hello JC,
Thank you for sharing your experience. We completely understand how frustrating it must be to wait so long without updates, and we appreciate you bringing this to our attention.
Please rest assured that your claim has not been forgotten. The information you provided has already been forwarded to your claim administrator, who will review your case thoroughly and inform you of its most recent status as soon as possible.
We are committed to making sure your situation is handled properly, and we appreciate your patience while we work to resolve it.
Best wishes,
Skycop Team
I am very satisfied with the service
I am very satisfied with the service. I have received my money in a few weeks.
March 23, 2026
Unprompted review
Reply from Skycop
Dear Sofija,
Thank you so much for your kind words - we’re really glad to hear everything went smoothly and that you received your compensation so quickly.
It means a lot to us that you trusted Skycop with your claim, and we’re happy we could deliver a positive experience for you.
Wishing you many smooth and stress-free travels ahead
Warm regards,
Skycop Team
Constant games
Skycop got back to me and asked for me to contact case handler. This handler by the name Allex Loiudice hasn't got back to for over 6 weeks. They are playing games and not handing over my compensation.
March 20, 2026
Unprompted review
Reply from Skycop
Dear Jagtar,
Thank you for your follow-up. We truly appreciate you bringing this to our attention.
We’ve personally checked your case, and as stated in the latest email, we are currently working to resolve the issu. Please be assured that your claim is not forgotten, and once this matter is resolved, the payment will be processed right away.
Your case is under active review, and we are monitoring it to ensure it moves forward without further unnecessary delays.
If you’d like to follow up directly, you can also reach us at care@skycop.com, and we’ll make sure your case is handled with priority.
Thank you for your patience - we’re committed to resolving this for you.
Best wishes,
Skycop Team
Claim #6ee8482e Wizz Air transferred my…
Claim #6ee8482e Wizz Air transferred my compensation in November 2025 (I have official bank confirmation), but Skycop has not forwarded the funds and has been ignoring my emails for over 2 months. And even after company’s response on this platform there is no change on my claim and it has been days ago.
March 23, 2026
Unprompted review
Reply from Skycop
Hi Nino,
Thank you for sharing this. We understand how concerning it must feel to have confirmation from the airline and still be waiting without responses - this is not the experience we want for you.
We’ve personally checked your case and your claim administrator has been informed. They will contact you as soon as possible with a clear update on your payment and next steps.
Please rest assured that your case is now under priority review and is being actively monitored to ensure it moves forward without further delay. If you’d like to follow up directly, you can also reach us at care@skycop.com.
Thank you for your patience - we’re committed to getting this resolved for you.
Best regards,
Skycop Team
“Waiting 3 Years for My Compensation – Unacceptable Service”
I have been waiting for my flight compensation from Skycop for 3 years. My payment, which was originally due on March 17, 2026, has still not been received despite multiple formal emails, reminders, and final legal notices.
Their customer support continues to send generic, automated responses without taking any real action. This level of inaction is completely unacceptable and demonstrates a serious breach of their obligations.
If the payment is not processed immediately, I will escalate the matter by:
• Filing complaints with consumer protection and relevant regulatory authorities;
• Initiating legal proceedings;
• Publicly sharing my experience across social media to warn other potential clients.
I urge anyone considering Skycop to be aware that delays, lack of communication, and unprofessional service may occur, even for several years.
-----
Thank you for your reply. However, I have been waiting for this compensation for over 3 years now.
I kindly ask you to provide a specific payment date, not just general statements like “scheduled soon”.
I expect the payment to be completed immediately, as this delay is unacceptable.
March 18, 2026
Unprompted review
Reply from Skycop
Hello Nugzar,
Thank you for sharing your experience. We fully understand how serious and frustrating this situation must feel after such a long wait, and we truly appreciate you bringing it to our attention.
We’ve personally checked your case, and can confirm that your compensation is already scheduled to be paid out soon.
We’re sorry for the delays and the lack of clear communication along the way - that’s not the standard we aim to provide. Your case is now under close review, and we are actively monitoring it to ensure the payment is completed without further delay.
If you would like a more detailed update, please feel free to contact us at care@skycop.com, and we’ll make sure you receive the information you need.
Thank you for your patience - we’re committed to resolving this for you as quickly as possible.
Best wishes,
Skycop Team
Skycop is the worst travel Insurance…
Skycop is the worst travel Insurance company I experienced, it is been 10 month now & I still have not received the funds that Skycop concluded & promised to be heading my way. What a jock, save your money & the frustration.
June 7, 2025
Unprompted review
Reply from Skycop
Hello Ed,
Thank you for sharing your experience. We understand how frustrating it must be to wait this long for your funds after they were confirmed.
To ensure your case is properly reviewed and resolved, we kindly ask you to email our team directly at care@skycop.com
and include your claim details. This will allow us to locate your case quickly and provide you with a clear update on your payment.
We appreciate your patience and are committed to assisting you further.
Best regards,
Skycop Team
My claim #ee7198ba is taking too long…
My claim #ee7198ba is taking too long now. IT has been almost a year from our delayed flight and our claim we filled with Skycop. I know it takes some time to get things done in legal process, but I know so many people from the same flight who received their compensation already, and without 50% of their compensation taken from them.
May 18, 2025
Unprompted review
Reply from Skycop
Hi Dorde,
Thank you for sharing your experience. We completely understand how frustrating it must feel to wait this long, and we appreciate you bringing this to our attention.
We’ve personally checked your case and your claim administrator has been informed to contact you directly with a full update as soon as possible.
Please rest assured that our team is actively monitoring your claim and making sure it’s handled individually and efficiently.
If you’d like, you can also reach out directly via care@skycop.com
for any immediate questions.
Thank you again for your patience and trust—we are committed to resolving this for you.
Best regards,
Skycop Team
Left a review on here on the 2 Feb
Left a review on here on the 2 Feb, asked to contact them again! Said they were sorry for the inconvenience and that I would be refunded the whole settlement! Had a couple of emails but then again like the 1st time my emails are totally ignored 🙁 but having seen all the other reviews I'm not the only one who has been robbed! Avoid this company at all costs
March 21, 2026
Unprompted review
Reply from Skycop
Dear Ian,
Thank you for sharing your experience. We completely understand how frustrating it must feel.
To ensure your case is properly reviewed and addressed, we kindly ask you to contact our team directly at care@skycop.com
and include your claim details. This will allow us to locate your case quickly and provide you with a clear update.
We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve your case.
Best wishes,
Skycop Team
Compensation approved but payment still not received
I submitted a compensation claim with Skycop regarding my delayed Lufthansa flight LH498 from Frankfurt (FRA) to Mexico City (MEX), which took place on February 22, 2024.
The claim process started normally and Skycop handled the legal process with the airline. After a long wait, the compensation was finally approved on December 15, 2025. According to the portal, Lufthansa agreed to pay €600, from which Skycop keeps €300 as their fee, leaving €300 to be transferred to me.
The claim status on their platform clearly shows that the funds have already been received and that they are “preparing my payout.” I was also informed by email that the payment would be initiated on February 9, 2026.
However, as of today (March 2026), I still have not received the payment.
When I contacted customer service, I received a message saying that their finance department had been contacted and that they would “prioritize” my payment after identifying the issue. Unfortunately, no specific transfer date or payment confirmation has been provided.
To be clear:
• The compensation was approved.
• The airline has already paid the funds.
• The system shows the payout is being prepared.
Yet the transfer to my bank account has still not been completed.
The claim process itself worked, but the final payment stage has been very slow and unclear. I hope Skycop can resolve this soon and provide the transfer confirmation.
Claim reference: #d8bac8cf I hope Skycop can resolve this situation soon. I will gladly update this review once the payment has been received.
Update – April 2026:
Following this review, Skycop responded stating that the payment has already been “scheduled” and is currently in the final stage of processing.
However, as of the date of this update, the payment has still not been received in my bank account, and no transfer confirmation or exact payment date has been provided.
I will update this review once the payment has been completed.
December 19, 2025
Unprompted review
Reply from Skycop
Hi Caleb,
Thank you for your detailed and structured feedback.
We’ve checked your claim, and can confirm that your payment has already been scheduled. This means it is currently in the final stage of processing and should reach your bank account soon.
We sincerely apologize for the lack of a precise transfer date and for any uncertainty this has caused. If you would like confirmation with more exact timing, we recommend replying directly to your latest email so your claim administrator can provide additional details.
Caleb, thank you for your patience throughout the process, and we’re glad to hear that the claim itself was successfully resolved. We expect this final step to be completed shortly.
Best regards,
Skycop Team
Delay in responding
My case has been going on for few months with no progress or reply from them
March 18, 2026
Unprompted review
Reply from Skycop
Hello,
Thank you for your feedback. We understand how frustrating it can be to wait for updates and not receive timely responses.
To ensure your case is properly reviewed and you receive a clear update, we kindly ask you to contact our team directly at care@skycop.com and include your claim details. This will allow us to locate your case quickly and provide you with the necessary information.
We appreciate your patience and are committed to assisting you further.
Best wishes,
Skycop Team
Claim #f70e4258
Have been waiting for a compensation for over a year, impossible to contact. Was told that there was an issue with my compensation about 5 months ago and never hear back from them since.
July 10, 2025
Unprompted review
Reply from Skycop
Dear Christ,
Thank you for sharing your experience and for including your claim number. We understand how frustrating it must be to wait this long.
To get a clear update and move your case forward, we kindly ask you to contact your claim administrator directly by replying to the latest email you received from Skycop. They will be able to review your file in detail and provide you with the current status and next steps.
Your case is being handled individually, and reaching out directly to your administrator is the fastest way to receive accurate information and resolution. Thank you for your patience.
Best regards,
Skycop Team
Non-contactable. Dont trust.
Once you submit your claim, they are not contactable. I submitted my claim through them by mistake, and when I tried to call them by phone or chat, there was no response. They are not contactable. This is scam, I feel. I will try to contact them again, and update the review.
Dear Skycop, I DO NOT want to proceed with my claim with you. Please cancel my claim submission, I do not want to go through you.
March 18, 2026
Unprompted review
Reply from Skycop
Hello,
We understand how frustrating it must feel to not receive a response when you’re trying to get in touch. Your experience is important to us, and we’re sorry for the inconvenience this has caused.
Please be assured that your case has not been ignored. To get a clear and direct update, we kindly ask you to contact your claim administrator by replying to the latest email you’ve received from Skycop. This ensures your message reaches the person responsible for your case and helps speed up the response.
If you’re unable to locate that email, you can also reach out via care@skycop.com, and our team will make sure your case is properly reviewed.
We’re here to help and committed to making sure your claim is handled and clarified for you.
Best regards,
Skycop Team
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