I could not make a better choice than Skycop to recover my compensation when my home airline as well as their staff looked away and ignored my claim. Yes it took time but Skycop made sure that I got w... See more
Company replied
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See what reviewers are saying
Skycop did a great job and paid my full compensation. I submitted my claim a year ago and received my compensation few days ago. I'm very satisfied with Skycop's service, both in terms of comm... See more
Company replied
I can't say if I'm satisfied. For almost two years you've been saying the money will be transferred, but it never arrived. I've had to write you hundreds of emails, but nobody seems to care. Now, afte... See more
Company replied
This company is extremely bad. I registered trip number #0a5a03c0 on August 25, 2023, and as of today, April 18, 2026, I have NEVER received a response. This company is very, very bad and operates ver... See more
Company details
Written by the company
Has your flight been delayed, cancelled, or overbooked? With Skycop, you can trust that you will receive maximum compensation for any flight disruption, quickly and easily. Skycop's mission is to empower travelers to become informed consumers of air travel and to ensure that airlines are held accountable for their services. IMPORTANT: A success fee is only applied only after the case is successfully won and compensation is received from airlines.
Contact info
Vilnius, Lithuania
- skycop.com
Breach of guidelines
FINALLY, RECIEVED PAYMENT
UPDATE
Finally, I received my payment
Thank you Trustpilot I think posting here is what finally got my issue resolved
Thank you Skycop, for finally responding
I am disappointed with skycop my claim has been approved for payment since December 11th 2025 and has said preparing payout but still have not seen payment contacted online multiply times no response also contacted on whatsapp and requested a live agent on February 12th 2026 and I am still waiting to be contacted by that live agent to find out the delay
Contacted again and again another week has gone by will no response either by email or WhatsApp
Per American Airlines they paid SKYCOP on October 23,2025 but yet I am still waiting on my payment from them I received a response here on March 4,2026 and was told to contact again via email which I did and still no response I have been asking for a live agent since February 12th 2026 on WhatsApp
YOU SAY TO RESPOND TO LASTEST EMAIL RECEIEVED FROM SKYCOP BUT I NEVERED RECIEVED A LAST EMAIL I KEEP CONTACTING AND ALL I GET IS THANK YOU FOR REACHING OUT TO US YOUR REQUEST NUMBER IS 374441
WHO IS MY ADMINISTRATOR???
October 1, 2025
Unprompted review
Reply from Skycop
Hi Andrea,
To ensure your case is reviewed and resolved as quickly as possible, we kindly ask you to contact your claim administrator directly by replying to the latest email you received from Skycop. This allows the administrator handling your file to verify the details and provide you with a clear update regarding your payment.
Andrea, please be assured that your case is being handled individually, and reaching out directly to your administrator is the fastest way to move things forward and get the clarity you need.
Best wishes,
Skycop Team
All good 👍
policy of Trustpilot is something weird. you have no right to remove my review without proper verification.
I got help with my compensation and i am satisfied with all the process.
August 14, 2025
Unprompted review
Reply from Skycop
Hi Karina,
Thank you so much for your kind words and for sharing your experience! We’re really glad to hear that you received your compensation and felt satisfied with the overall process.
Karina, it means a lot to us that you trusted Skycop with your claim. Wishing you smooth and stress-free travels ahead!
Best wishes,
Skycop Team
The case has been going on since 2023
The case has been going on since 2023, finally confirmed the payment in November 2025, but the money is still not counted. and does not respond. I do not recommend!
March 17, 2026
Unprompted review
Reply from Skycop
Dear Janis,
Thank you for sharing your concerns. We completely understand how frustrating it must feel to wait for your payment after such a long time.
Please check your email inbox, as your claim administrator has been informed about your case and will be replying to you as soon as possible. They will provide a clear update on the status of your payment and next steps.
Janis, your case is being handled individually, and our dedicated team is committed to resolving it promptly.
Best wishes,
Skycop Team
My review is not fake but very real and…
My review is not fake but very real and legit.
This company are scammers!
File with the airline your self. Do not use this company.
According to British Airways this company were paid in September 2025. According to SKYCOP.COM today [17th March 2026] after I had raised a Mastercard Dispute with British Airways,I presume....
Hello,
I am writing to offer my sincerest apologies for the delay in our response to your emails regarding the compensation payout. We are sorry for any inconvenience and frustration this may have caused.
We have checked with our finance department and found that there has been an unforeseen issue with the payment process. This caused a delay in the payout of your compensation.
We understand that this is not acceptable, and we are doing everything we can to resolve the issue as quickly as possible.
Please keep in mind that at this stage, it is no longer possible to cancel the agreement because more than 14 days have passed since the creation of the claim.
As we can see, you have previously provided us with your bank details, therefore, the payment will be transferred into the specified bank account.
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work to resolve this issue.
After British Airways advice me to terminate my agreement with this Company...
What do you all think?
Airlines do not advertise this company...
DO NOT USE THIS COMPANY!
AIRLINES SHOULD NOT ALLOW THEIR CUSTOMERS TO USE THIS COMPANY!
Skycop.com wrote to me 2nd March 2026:
Hello,
thank you for your letter.
Please be informed that Regulation (EC) No. 261/2004 does not set any limits or deadlines on the process.
Certain airlines take a very long time to respond and are very uncooperative.
When there is news we will contact you.
Thank you for your patience!
Have a nice day!
What does this mean?
Blaming the airline for their delay.
Incident occurred in August 2025, Whilst the airline had already sent payment to Skycop.com in September 2025.
Skycop.com didnt inform me of my termination rights. The Airline did...
I filled my case myself and the airline refused to make contact with me....Why?
Is it not I and my child's case, our money, our account, our flight disruption?
Skycop.com communication was absolutely nonsense... just 'fogging' me off with lack of information. Why?
March 17, 2026
Unprompted review
Reply from Skycop
Hello,
Thank you for sharing all the details and for being so thorough. We completely understand how concerning it must feel to see delays despite the airline confirming payment, and we sincerely apologize for the frustration this has caused.
We understand that waiting this long can feel stressful, but your case is being handled individually, and our team is committed to ensuring your compensation reaches you without further delays. Your claim is in its final processing stage and the compensation is already scheduled to be paid.
If you have any questions, you are more than welcome to contact you claim administrator via email - just reply to the latest message you have received from Skycop.
Best wishes,
Skycop Team
I submitted my compensation claim…
I submitted my compensation claim through Skycop on 22 May 2025. They promised a fast, efficient, hassle‑free service, saying all I needed to do was provide the required documents. After submitting everything, I didn’t hear anything back from them.
At the end of June 2025, I checked my claim online and saw that it was supposedly “in process” with my airline, Air France–KLM. I followed up directly with KLM, and they informed me that they had already transferred the compensation funds to Skycop under reference C‑9726722. I emailed Skycop again but received no response.
I then went on Trustpilot and wrote a review about my experience. Only after that did they start replying, and even then, their responses were full of excuses and delays. Reading other reviews, I realised many people had gone through the same thing.
Skycop finally contacted me after my public reviews, and I received my compensation yesterday, 17/03/2026. However, I was never informed of the amount I was entitled to or how much they deducted as their fee. The lack of transparency and communication has been extremely disappointing.
I want to warn others: do not use this company unless you’re prepared for frustration. Their communication is very poor and often automated. I hope anyone considering their service takes the time to read reviews—I wish I had. Please spread the word. It genuinely feels like they drag the process out until you give up. Thanks to TrustPilot for giving this platform to highlight issues like this.
May 22, 2025
Unprompted review
Reply from Skycop
Hello Coleman,
Thank you for sharing your detailed experience. We completely understand how frustrating the delays and lack of communication must have felt.
We’re glad to hear that your compensation has now been paid. Regarding the fee and the exact amount deducted, this information is included in the terms and conditions agreed upon when the claim was submitted.
Coleman, your feedback is important, and we truly appreciate you highlighting the need for clearer communication. We’re actively working to improve transparency and responsiveness so that future clients don’t face the same frustrations.
We’re glad your claim is now resolved and hope this brings some closure after the long wait.
Best wishes,
Skycop Team
My case number is #027e7129
My case number is #027e7129. My delayed flight was in 2024. 08. 01 and the case is still going, they are asking everything from me, a phot ofrom ID, etc. I sent it every time but dind't get any answer, or progress with the case. I feels like they are just securing personal DATA's, then took the money. You guys must go directly to the airlines. Now I decided to head to one of the European Union's law authorities to get my money, if they are not progressing with the case.
March 16, 2026
Unprompted review
Reply from Skycop
Dear Gergő,
Thank you for sharing your concerns. We completely understand how frustrating it must feel to repeatedly provide documents and not see clear progress or receive timely responses.
We’ve checked your case, and we can confirm that you have already been contacted by our team regarding your claim. Please make sure to check your inbox (and spam folder, just in case) for the latest update.
If you still have any questions or need further clarification, we recommend replying directly to that message so your claim administrator can assist you further and provide any additional details you may need.
Best regards,
Skycop Team
Reply from Skycop
Hi Michael,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience has left you feeling this way. We understand that situations involving flight compensation can already be stressful, and when communication or timelines don’t meet expectations it can understandably lead to frustration.
We’d really like the opportunity to look into your case and clarify what may be happening. If you could please contact our team at care@skycop.com and include your claim number or the email used to submit the claim, our team will review your file and provide you with a clear update.
Michael, every claim we handle is processed individually by our dedicated team, and we remain committed to helping travelers obtain the compensation they are entitled to. We hope to resolve your concerns as quickly as possible.
Best wishes,
Skycop Team
My experience with Skycop was…
My experience with Skycop was definitely not easy. When I first submitted my claim, I did not expect the process to take so long or require such a significant amount of effort from my side. In my opinion, when a customer pays a company such a substantial fee, the process should be smooth and stress-free for the client.
in the interest of fairness, I must acknowledge that I ultimately did receive the compensation, and for that I am grateful. However, it took quite a long journey to reach that point.
My suggestion to Skycop would be to improve communication with customers and avoid creating situations that might cause people to doubt the company. Clear and timely updates would make a significant difference.
For customers who are currently working with Skycop, my advice is to stay persistent and follow your case closely. Make sure to request regular updates. Their response time can be very slow, but in the end it appears that they do pay the compensation.
Patience and persistence are essential for customers going through this process.
I wish everyone the best of luck.
March 11, 2026
Unprompted review
Reply from Skycop
Hi Linda,
Thank you for taking the time to share such thoughtful review. We truly appreciate you acknowledging that you ultimately received your compensation, even though the journey to get there was longer and more demanding than it should have been.
We completely understand your point about communication. When customers trust us with their claim and pay a service fee, they absolutely deserve a smooth process and clear updates along the way. Your feedback is important, and we are continuously working with our teams to improve response times and transparency so experiences like yours become much easier for our clients.
At the same time, we’re glad that your case reached a successful outcome and that the compensation was delivered. Every claim is handled individually by our dedicated team, and our goal is always to secure the compensation our clients are entitled to.
Best regards,
Skycop Team
Thief's!
I submitted my claim in August 2024. The airline confirmed the claim was paid to SkyCop shortly after. It is now 18 months later and SkyCop has ignored every single communication attempt. They are stealing money.
March 10, 2026
Unprompted review
Reply from Skycop
Dear John,
We’re very sorry to read about your experience and understand how upsetting it must feel to wait this long without the clarity you expected. We truly appreciate you bringing this to our attention.
Your claim deserves a proper review, and we want to make sure it receives the attention it needs. To help us investigate this immediately, please contact our team directly at care@skycop.com and include your claim details so we can locate your case quickly. Our team will review the situation and provide you with a clear update on the status of your payment.
Looking forward to your email.
Best wishes,
Skycop Team
Feels like SCAM
This company feels like a scam. It takes forever compared to other company that we claimed our money with. They respond so slowly or not at all for WEEKS. I tried different emails different WhatsApp numbers and nothing or automated messages. Its been months. They already received the money from the airline and they are not sending any t to us.
I recommend their competitor AIRHelp as they helped us straight away and we didn’t have any problems.
My claim ID IS #75c3fab2
I am waiting for some response because i dont wanna deal with lawyers.
March 10, 2026
Unprompted review
Reply from Skycop
Dear Oliwia,
Thank you for sharing your experience. We completely understand how frustrating it can feel when communication seems slow, especially when you’re waiting for an update about compensation that matters to you. We appreciate you bringing this to our attention.
Please be assured that your claim administrator has received your emails, and your messages are in the queue to be reviewed. Our team is currently handling a high volume of cases, but your administrator will get back to you as soon as they can with a proper update on your claim.
We know that waiting for responses can be discouraging, and we sincerely regret the inconvenience this has caused. Your case is handled individually by our dedicated team, and the goal remains to ensure everything is processed correctly and that you receive the information you need.
Best wishes,
Skycop Team
Claim #df8bae68 - No real updates after 4 years. Is this a scam?
I am very disappointed with SkyCop's lack of transparency regarding my claim #df8bae68 (Jetstar Asia flight from 2022). The last update I received was a generic email in March 2025 stating that 'legal procedures are taking place'.
It has been a full year since that update and 4 years since the flight. I have no information on whether a lawsuit has actually been filed or if they are just waiting for the statute of limitations to expire. I demand a specific update with a case number, not another automated template. Please stop ignoring long-term clients.
March 9, 2026
Unprompted review
Reply from Skycop
Hello Ana,
Thank you for taking the time to share your concerns and for referencing your claim ID number. We completely understand how frustrating it must feel to wait such a long time without the level of detail you expected about your case. Your concern about transparency is absolutely valid, and we appreciate you raising it publicly.
We’ve checked the status of your file, and your claim is currently in the legal stage. This means it has been forwarded to our legal partners who are handling the case through the appropriate legal channels with the airline. Unfortunately, legal proceedings can take longer than standard negotiations and updates are sometimes limited while the process is ongoing.
Please be assured that your claim is actively being handled and monitored, and it has not been closed or ignored. To receive the most accurate and case-specific update - including any available details about the current legal progress - we recommend replying directly to the latest email you received from Skycop so your claim administrator can review your file and provide a clearer update.
Ana, we truly value the patience of long-term clients like you. Our goal remains to pursue the compensation you are entitled to and see the legal process through properly.
Best regards,
Skycop Team
This is very bad experience regarding…
This is very bad experience regarding the delay claim even after providing perfect proof and that is approved as well but payment not done yet but skycop increase claim share between me and skycop but still no refund issued
Claim #3fe86012
Submitted on 2025-01-27
More then a year gone.. skycop don't even sent a single email or text message about status. We need chase them and still no proper response.
March 9, 2026
Unprompted review
Reply from Skycop
Hi Ahad,
Thank you for sharing your experience and for including your claim number.
After checking the information available, your claim is currently in the legal handling stage. This means that our legal team is continuing the process with the airline through the appropriate legal channels, which can unfortunately take additional time depending on the airline’s response and external procedures.
Please be assured that your case has not been forgotten and is being handled individually by our legal team. If you would like a more detailed update about the current progress, we recommend replying directly to the latest email you received from Skycop so your claim administrator can review your file and provide the most accurate information.
Ahad, we truly appreciate your patience while the legal process continues. Our goal remains to secure your compensation and see the case through to completion.
Best regards,
Skycop Team
Skycop have not updated my claim since…
Skycop have not updated my claim since June 2025. A claim I made in july 2024 which indicates to me that although the airline has paid skycop, skycop have not passed the payment on. I am a regular flyer who wont be using this company again, feels like a scam!
March 9, 2026
Unprompted review
Reply from Skycop
Dear Enda,
Thank you for sharing your feedback. We completely understand how concerning it can feel to see no updates on your claim for a long period. Your frustration is absolutely valid, and we appreciate you bringing this to our attention.
Your case deserves a clear review and update. To move this forward as quickly as possible, we kindly ask you to contact your claim administrator directly by replying to the latest email you’ve received from Skycop. This ensures the person handling your case can check the current status and provide you with accurate information about the progress and any next steps.
Enda, every claim is handled individually by our dedicated team, and we want to make sure your case receives the attention it needs. Please reach out to your claim administrator so they can review your file and assist you further.
Best wishes,
Skycop Team
Very bad
You kept larger part of the compensation with you and give just minimum amount to your customer which is very disappointing. Also you take more than 12 months to give compensation and lots of emails I have to send you for compensation. Otherwise u don’t think you give 1%back to your customers which is shame
March 9, 2026
Unprompted review
Reply from Skycop
Hi Kuljinder,
Thank you for sharing your feedback. We understand how disappointing it can feel if the final compensation amount received is lower than expected, and we appreciate you taking the time to raise your concerns.
To clarify, Skycop works on a success-based remuneration model, meaning a remuneration fee is applied only after the compensation is successfully recovered from the airline. The remuneration rules and percentages are clearly outlined in the Terms and Conditions, which clients review and agree to before signing the agreement and submitting their claim. This fee covers the legal, administrative, and operational work required to pursue the claim with the airline.
That said, we understand that the overall process taking longer than expected can add to the frustration, and we’re sorry that your experience felt this way. If you would like a detailed breakdown of your specific payout, please reply directly to the latest email from Skycop or contact our team so your claim administrator can review the details with you.
Best regards,
Skycop Team
They always answer very quickly and…
They always answer very quickly and professionally in WhatsApp, they are always positive and helpful.
March 8, 2026
Unprompted review
Reply from Skycop
Hi Giorgi,
Thank you very much for your kind words! We’re really happy to hear that your experience with our team on WhatsApp has been positive.
Providing quick, professional, and helpful support is something we truly strive for, so it’s great to know that our team was able to assist you in a way that met your expectations.
If you ever need assistance again in the future, our team will be more than happy to help. Thanks again for taking the time to share your feedback!
Best regards,
Skycop Team
Slow and no updates
Slow and no updates, from June on the same status.
March 8, 2026
Unprompted review
Reply from Skycop
Hi Alina,
Thank you for sharing your feedback. We understand how frustrating it can be to see the same status for a long period without clear updates.
Please note that some claims can take longer to progress depending on the airline’s response time and the stage of the process. However, your case is still being handled and monitored by our team.
For the most accurate update on your claim, we kindly recommend replying directly to the latest email you received from Skycop so your claim administrator can review your case and provide more specific information about the current status.
We truly appreciate your patience while the process continues.
Best wishes,
Skycop Team
It's been 1 year and no pay out
It's been 1 year and no pay out. I've sent emails several times and never gat a response. It certainly seems like a fraud. They have posted on my account that the airline agreed to pay several months ago. Still no payout and no answer to my emails.I do not reccomend them at all. I wish there was legal recourse.
April 8, 2025
Unprompted review
Reply from Skycop
Hello John,
We’re sorry to hear about your experience and understand how frustrating it must be to wait this long without receiving the update you expected.
Your case deserves a proper review so we can clarify the payment status and provide you with accurate information. To ensure this is handled as quickly as possible, please contact our team directly at care@skycop.com and include your claim ID in the message.
Our support team will review your case and provide you with a clear update regarding the status of your compensation.
Thank you for bringing this to our attention.
Best regards,
Skycop Team
Our flight delay compensation claim…
Our flight delay compensation claim through Skycop which was in September 2025, turned into a highly frustrating and stressful experience that lasted more than five months.
Throughout this period, I had to send numerous follow-up emails just to receive updates on the status of the claim. On several occasions, Skycop confirmed that the compensation payment had already been approved back in November 2025 and assured me that the transfer would be processed shortly.
Only after I posted a review on Trustpilot , I did receive a response and part payment was made. This is now my second review because the issue remains unresolved and the way the case has been handled has required an unreasonable amount of time and effort to pursue.
Skycop explicitly confirmed also that I would receive full reimbursement without further deductions as a resolution for the delays, broken commitments, and the handling of my case. I subsequently received a couple of emails confirming that the agreed payment was on its way.
However, after waiting another month, I received another message stating that a “mistake” had been made and that no additional compensation would be paid after all. Since that message, none of my further emails have been acknowledged.
This means that written commitments were made and later reversed without any proper explanation or resolution. For a big company handling customer compensation claims, this level of communication and reliability is extremely disappointing and unprofessional.
Based on my experience, I cannot recommend Skycop. The process has been unnecessarily prolonged, stressful, and poorly managed. Customers should not have to spend months chasing updates or rely on public reviews simply to receive a response.
I will not be using their services again and certainly will not recommend them.
September 19, 2025
Unprompted review
Reply from Skycop
Dear customer,
Thank you for sharing your feedback. We sincerely regret that your experience with the claim process felt frustrating and required additional follow-ups.
Please note that Skycop operates on a success-based remuneration model, meaning a remuneration fee is applied once the compensation is successfully recovered from the airline, as outlined in the agreement accepted before submitting the claim. This fee covers the work involved in handling the claim process, communication with the airline, and administrative procedures required to secure the compensation.
We understand that the process took longer than expected in your case, and we apologize for the inconvenience caused by the delays and any confusion regarding the payment details. Our team always aims to keep clients informed and to process transfers as quickly as possible once funds are received and all required details are confirmed.
If you still have outstanding questions regarding the payment or the communication you received, we kindly encourage you to contact our support team directly at care@skycop.com so we can review your case in detail and provide clarification.
Thank you for your patience and for bringing this matter to our attention.
Best regards,
Skycop Team
Terrible
Terrible.
Company withheld funds for 20 months before I received them.
I know this because I contacted the airline and was told they settled.
Waited 3 years to receive buttons whilst this cowboy company had my money.
March 6, 2026
Unprompted review
Reply from Skycop
Dear Nathan,
We completely understand how frustrating and upsetting this situation must have been. Waiting such a long time for compensation is not the experience anyone should have.
We want to reassure you that the delay was not intentional withholding. The payout process can sometimes take longer due to administrative checks and verification steps.
If you still have any concerns or would like clarification on the timeline of your payment, please contact us directly at care@skycop.com with your claim ID. Your claim administrator will personally review your file and provide a clear explanation of the steps taken.
Nathan, we truly appreciate your patience and feedback. We’re committed to ensuring every case is handled properly and transparently, and your comments help us improve our service.
Best wishes,
Skycop Team
Unprofessionals
Unprofessionals. They didn't reply to my messages for more than 3 months. Even though the airline confirmed that they have sent the compensation, it took them 9 months to pay me. Wouldn't recommend them
March 6, 2026
Unprompted review
Reply from Skycop
Hi Nandiamm,
We completely understand how frustrating it must be to wait so long for your compensation and to go months without a response. Your experience is valid, and we sincerely apologize for the delays and lack of communication.
To ensure your case is reviewed promptly and you receive a clear update, please contact our team directly at care@skycop.com
with your claim ID. Our support team will personally review your file and provide you with the latest information regarding your payment.
We appreciate your patience and are committed to resolving your case as quickly as possible.
Best regards,
Skycop Team
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