I could not make a better choice than Skycop to recover my compensation when my home airline as well as their staff looked away and ignored my claim. Yes it took time but Skycop made sure that I got w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Skycop did a great job and paid my full compensation. I submitted my claim a year ago and received my compensation few days ago. I'm very satisfied with Skycop's service, both in terms of comm... See more
Company replied
I can't say if I'm satisfied. For almost two years you've been saying the money will be transferred, but it never arrived. I've had to write you hundreds of emails, but nobody seems to care. Now, afte... See more
Company replied
This company is extremely bad. I registered trip number #0a5a03c0 on August 25, 2023, and as of today, April 18, 2026, I have NEVER received a response. This company is very, very bad and operates ver... See more
Company details
Written by the company
Has your flight been delayed, cancelled, or overbooked? With Skycop, you can trust that you will receive maximum compensation for any flight disruption, quickly and easily. Skycop's mission is to empower travelers to become informed consumers of air travel and to ensure that airlines are held accountable for their services. IMPORTANT: A success fee is only applied only after the case is successfully won and compensation is received from airlines.
Contact info
Vilnius, Lithuania
- skycop.com
Breach of guidelines
This company is a Scam
This company is a Scam. It's take me two and a half years for my claim . I made a claim in 2023 . It was a long time process until they compensation day are due in December 2025. But Unfortunately haven't received any penny so far! I been contacted a sky-coop a numerous of time regarding my payment, but they completely ignore my emails or after a month told that they waiting a funds from Airlines Company which an absolutely lying! I can see from my online sky-coop account that they received a money along time ago, additionally i was contacted directly my airlines company and have all proof on my hand's that they got my money. But they not willing to pay me. All emails which they provided under every reviews it's also a SCAM. They don't reply on them!!!!
As i been ignored by this Company, i will take a further legal action against this Company! After I’m wrote a review they start reacting and yes finally I’m receiving a compensation. But the whole process was far too long and stressful. Don’t think it worth!
March 6, 2026
Unprompted review
Reply from Skycop
Dear Olga,
We completely understand how frustrating and stressful this situation must be. Your concerns are valid, and we sincerely apologize for the lack of timely communication.
To ensure your case is urgently reviewed and you receive a clear update regarding your compensation, please contact our team directly at care@skycop.com and include your claim ID. Your claim administrator will personally review your file and provide detailed information on the status of your payment.
Olga, we take every case seriously and are committed to resolving it properly. Contacting us directly is the fastest way to get your situation clarified and your compensation processed.
Best wishes,
Skycop Team
No response to claim for compensation…
No response to claim for compensation from a diverted flight that resulted in the connecting flight being missed.
Emails are left with no response from Skycop. They shall claim to contact you for further details which shall never happen. Afterwards, your claim shall be rejected, even with adequate evidence provided.
Do not waste your time with this company, they are of no use.
December 28, 2025
Unprompted review
Reply from Skycop
Hi Carol,
We sincerely apologize for the lack of communication.
To ensure you receive a concrete update as quickly as possible, please reply directly to the latest email you’ve received from Skycop, or contact us at care@skycop.com with your claim ID. Our team member will review your file and provide a clear update on the status of your compensation.
Best regards,
Skycop Team
Skycop is a scamer.
Now it is a month again since I wrote last review here, and still nothing changed. Even AI generated apologies stoped.
Now I'll send my complain to State Consumer Rights Protection Authority in Litva.
March 5, 2026
Unprompted review
Reply from Skycop
Hello Marko,
We completely understand how frustrating this situation must feel, especially after waiting so long and not seeing progress. Your experience is valid, and we sincerely apologize for the delays and lack of updates.
To get the most immediate clarification, please contact your claim administrator directly by replying to the latest email you’ve received from Skycop, or reach out to care@skycop.com with your claim ID. They will provide a concrete update and ensure your case is handled promptly.
Marko, we are committed to resolving your case properly and ensuring your compensation is processed. Your feedback helps us improve, and we want to make sure this is addressed as quickly as possible.
Best wishes,
Skycop Team
Reply from Skycop
Hi Skirmantas,
Thank you for the kind words - it truly means a lot to our team. We’re really glad to hear that your experience with Skycop was a positive one.
Every claim is handled by a dedicated team that works hard to help passengers receive the compensation they’re entitled to, so feedback like yours is incredibly encouraging for everyone involved.
If you ever need assistance again in the future, we’ll be here and ready to help. Thanks again for trusting Skycop!
Best regards,
Skycop Team
Fast and clear service.
March 4, 2026
Reply from Skycop
Hi Martynas,
Thank you for taking a moment to share this! We’re really glad to hear that the process felt fast and clear for you.
Our team works hard to keep the claim process as simple and transparent as possible, so feedback like yours means a lot to everyone here.
If you ever need help with a future claim, our dedicated team will be here and ready to assist. Thanks again for choosing Skycop!
Best wishes,
Skycop Team
This info (nonsense) written by SkyCop…
This info (nonsense) written by SkyCop is absolute bollocks. They lie and lie and lie and never respond in a timely nor helpful manner.
They promise this and they promise that. They received a payment from Singapore Airlines in December 2024 for £520 UK pounds.
Now it is March 2026 and I have not received a cent from them nor confirmation that Singapore Airlines paid them.
They are the most awful deceitful organisation. So read their blurb below. YOU HAVE BEEN WARNED.
Written by the company
Has your flight been delayed, cancelled, or overbooked? With Skycop, you can trust that you will receive maximum compensation for any flight disruption, quickly and easily. Skycop's mission is to empower travelers to become informed consumers of air travel and to ensure that airlines are held accountable for their services. IMPORTANT: A success fee is only applied only after the case is successfully won and compensation is received from airlines.
March 4, 2026
Unprompted review
Reply from Skycop
Hello Bob,
We’re very sorry to read how strongly you feel about this situation. Waiting this long for clarity or payment would be frustrating for anyone, and we completely understand why you’re upset.
We take this seriously and want to make sure your case is properly reviewed. From what you’ve described regarding the payment from Singapore Airlines, this requires an urgent internal check so we can verify the payment status and the next steps on your file.
Please contact us directly at care@skycop.com and include your claim details. Our team will ensure your case is urgently reviewed and that you receive a clear explanation regarding the airline payment and your payout status.
Bob, transparency and proper resolution are extremely important to us. Once we receive your message, our team will look into your case individually and work to clarify and resolve the matter as quickly as possible.
Best wishes,
Skycop Team
Fraud, Scam Company
Claim #b8ca6aee:
On February 23rd I received this ridiculous answer from this Scam company:
"Hello,
Thank you for taking the time to explain this in detail. We understand how upsetting it is to see your compensation marked as approved and received, yet still not have the funds in your account after such a long wait. Given the timelines you’ve described, your frustration is completely understandable.
We take responsibility for both the delay and the lack of clear, timely communication. We’ve personally checked your claim and have escalated it for priority review, focusing specifically on the payment stage and the gap between the status updates you’ve seen and the transfer itself.
Right now, your case is being actively reviewed by our dedicated team to ensure the payment is completed and clearly communicated. While our team has been handling a high volume of cases, that should never result in prolonged silence. We’re doing our best to respond to all email requests as soon as possible, and your case has been flagged so it doesn’t get lost in the queue.
You will be contacted directly with an update on your claim status and the next steps. Our aim now is to resolve this properly and restore clear, human communication.
Best regards,
Skycop team"
Another week passed by. No one has contacted me and I received no money. They have alreday received the many from the Fligt Company and simply keep it in their bank account!
According to information received from this scam company, the compensation was agreed upon on November 28th however, I have not received any money since that date.
From my side, all I can say is that nobody should trust this company. They are scammers and don't provide any information. They simply take our money from the airline companies and keep it!
October 21, 2025
Unprompted review
Reply from Skycop
Hi Antonio,
We completely understand how upsetting this situation must feel.
We take full responsibility for clarifying your case. After personally reviewing your claim, we can confirm that it has been forwarded to our finance department and the payment has been scheduled. This means the funds are in the final payout phase and are being prepared for transfer.
We understand that the lack of updates can feel like silence, and that’s not the experience we want you to have. Your case is now being actively monitored to ensure the transfer is completed without further delay.
For precise confirmation of the payout date, please reply directly to the latest email you’ve received from Skycop. Your claim administrator will be able to provide the most up-to-date information from the finance team.
Antonio, we know trust is built on transparency and follow-through. Your payment is scheduled, and we are committed to ensuring it reaches you as it should.
Best wishes,
Skycop Team
If I could give 0 I would
If I could give 0 I would. After having flights cancelled with BA, I was told to claim compensation. After managing to get home, after a long flight, I looked online to make a claim. Skycop came up first and I stupidly thought they would be best to use. I provided all info. This was December. They went as far as to tell me our claim had been approved by BA. Nothing since. I have chased but no response. I went to BA direct for additional expenses and was reimbursed straight away! I asked whether they had paid Skycop and they confirmed they had paid them January 13th. I chased Skycop again and still nothing! Do not use this company. I would recommend going directly to the airline. I am going to contact Skycop once again and If no joy I will go to the ombudsman. Very disappointed...
December 8, 2025
Unprompted review
Reply from Skycop
Hi Jayne,
We’re genuinely sorry to read how disappointed and frustrated you feel. After being told your claim was approved and then not receiving clear follow-up communication, it’s completely understandable that you would lose confidence.
We take full responsibility for reviewing this situation carefully. We have escalated this for immediate priority review so the payment status can be traced and clarified.
Please reply directly to the latest email you’ve received from Skycop so your claim administrator can personally check the transfer details and provide a concrete update. If you have confirmation from BA regarding the payment date, attaching it in that thread will help speed up the verification process.
Jayne, we understand that trust is built through action. Your case is being actively monitored, and we are committed to ensuring you receive the compensation that was approved. Thank you for bringing this to our attention - we intend to resolve it properly.
Best regards,
Skycop Team
Claim #e7cc063f legit scam
Made a claim #e7cc063f in January 2024 and to this day I did not receive anything from Skycop. Legit scam company with 0 communication. If you try to reach out to them you just receive replies from a bot or no reply at all. They just need to be reported until they go out of business. Once (If) I am done with this claim I ll just request all my data deleted from them because I would not be surprised if they would do some shady stuff with it
March 1, 2025
Unprompted review
Reply from Skycop
Hi George,
We’re sorry to hear about your experience and understand how frustrating this situation must feel.
Regarding claim, please note that once compensation is approved or recovery is in progress, the payout timeline can vary significantly. We cannot foresee how long the payout could take, as it depends on the airline’s internal processes and external payment procedures. In some cases, transfers may take longer due to administrative or banking delays on the airline’s side.
We also want to reassure you that your claim is not being ignored. Communication delays can occur due to a high volume of ongoing cases, but that does not mean your case is not being handled.
If you would like a direct update, we strongly recommend replying to the latest email you received from Skycop so your assigned claim administrator can review and respond to your case specifically.
We understand your concerns about data privacy as well. Please be assured that client data is handled in accordance with applicable data protection regulations.
We appreciate your patience and the opportunity to address this.
Best wishes,
Skycop Team
Claim Stuck for 12 Months – Final Notice Before High Court Escalation
My claim with Skycop has been stuck for one full year with no meaningful update. My reference number is #d302e9ce Someone Better Contact Me.
Despite repeated attempts to contact Skycop, I have received no response and no explanation for the delay.
This level of silence and lack of transparency is unacceptable for a company handling legal compensation claims. I am now giving Skycop three more days to contact me with a clear update. If I still receive no communication, I will begin preparing to escalate the matter to the High Court according to the EU Regulation 261/2004 and Montreal Convention
I expect an immediate response and a proper explanation for the one‑year delay.
I have not recuieved no sources of communication for me to be able to contact my admin or case handler. I expect a direct response to my case before I prepare to launch a legal Investigation
February 28, 2026
Unprompted review
Reply from Skycop
Dear Ahmed,
We understand your frustration and sincerely apologise for the extended delay and lack of clarity regarding your claim.
Please be assured that we are still actively working on your claim. At this stage, we are currently awaiting a court decision in another very similar case. The outcome of that case will directly affect the further legal steps and strategy in resolving your claim as well.
We understand that waiting for a judicial decision can be extremely frustrating, especially after a year. However, in situations where a pending court ruling may set an important legal precedent, proceeding before that decision could negatively impact the case outcome.
Your claim has not been abandoned, and no action is required from you at this moment. Once the court decision is issued and we have clarity on how it applies to your case, the next steps will be taken without delay.
We appreciate your patience and assure you that your case remains under active review.
Best regards,
Skycop Team
Warning
Warning – avoid this company!
Do not use their services. They do not pay out the money they owe and they do not respond to emails. I have been waiting for 2 months for my payment, even though the airline has already transferred the money to them. There is no contact and no response at all.
January 4, 2026
Unprompted review
Reply from Skycop
Hi Anna,
Thank you for sharing this. We understand how worrying and frustrating it is to wait for a payment, especially when the airline has already transferred the funds. That lack of contact and response can make anyone feel ignored, and we’re truly sorry for the stress this has caused.
Your claim information has been forwarded to your claim administrator, who will contact you as soon as possible with a clear update on the payment status. Your case is being actively monitored to ensure it is handled properly.
We kindly ask you for your patience during this active travel season. If you have any questions, don't hesitate to ask.
Best wishes,
Skycop Team
I submitted a very straight forward…
I submitted a very straight forward review two months ago and have heard nothing. I have emailed and messaged. The sky op messaging is basically a chat bot. Don’t be fooled into thinking anting other than self generated standard messages. I wish I had just managed this directly with Kenya airlines. Be very careful before using them. Frankly the service and responses have been appalling
January 11, 2026
Unprompted review
Reply from Skycop
Hi Peter,
Thank you for sharing your experience. We completely understand how frustrating it is to feel like you’re only receiving automated replies and no meaningful updates.
To ensure your case is reviewed properly and you receive a direct response, please contact your claim administrator directly by replying to the latest email you received from Skycop. This will connect you straight to the person handling your claim and help avoid delays through automated channels.
Best wishes,
Skycop Team
THEY TAKE MOST OF THE MONEY YOU GET
Did not get to see how much skycop would take percentage wise until I had signed. THEY TOOK 44%!!! Almost a scam at this point!!
February 27, 2026
Unprompted review
Reply from Skycop
Dear Claudia,
Thank you for sharing this - we understand how surprising and frustrating it can be to see the service fee applied after signing, especially when it’s a significant percentage. Your reaction is completely understandable.
We want to reassure you that the fee is only applied after successful compensation recovery and is outlined in the agreement, though we acknowledge that clarity upfront is important.
If you would like a clearer update or have questions about your claim, you can always contact your claim administrator directly. They will be able to provide the current status and walk you through the details of your case. Just reply to the latest message you have received from Skycop.
Best wishes,
Skycop Team
After 1 and half year Im still waiting…
After 1 and half year Im still waiting for my compensation, Skycop updates are very low, still the same feedbacks and still no have my money
February 27, 2026
Unprompted review
Reply from Skycop
Dear Skaya,
We completely understand how frustrating it must feel to wait this long for your compensation, and we sincerely appreciate you sharing your experience.
Our dedicated team is actively monitoring your file, and to get the quickest updates, you can always contact your claim administrator directly by replying to the latest message you’ve received from Skycop.
Thank you for your patience, Skaya.
Best regards,
Skycop Team
Disgraceful customer service
It's a shame zero stars is not an option as this is what I would give. I made an enquiry in December 2025 but decided not to go ahead so I emailed them and stated that I would not be taking it further and that the issue had been resolved. They have continued to email me every two days requesting signatures or that the claim would be suspended. I've sent many requests asking them not to email me as my case was closed. I did not receive any email back from them since December 2025. Made me question the legitimacy of the company.
I unsubscribed and requested that they stop emailing me and remove any information pertaining to me. They ignored my request and continued anyway.
Just go to the airline directly and get your compensation that way, instead of paying a fee.
So now you choose to respond because I put up a truthful review about your scam. I've stated many times since December 2025 that I would not be taking it further and that I had resolved the issue with the airline myself, but you continued to send me emails looking for signatures, then you have the nerve to email me and say you can't cancel as it was past 14 days when you know damn well that my original request was months ago but you chose to ignore it so you can scam money from people.
I have sought legal advice on your constant harassment and refusal to close the case and remove my data, you are breaking the law.
Absolutely disgraceful scammers.
December 15, 2025
Unprompted review
Reply from Skycop
Hi there,
We’re very sorry for the experience you’ve had with our communications - it’s understandable how receiving repeated emails after closing your case could feel frustrating and concerning.
To resolve this directly, you can contact your claim administrator by replying to the latest message you received from Skycop. They will personally make sure your data is handled according to your instructions and confirm that no further emails are sent.
Please know that Skycop is committed to handling every case individually and securely, and your trust is very important to us. We are taking action to prevent this from happening again, and we hope this reassures you that your concerns are being taken seriously.
Best wishes,
Skycop Team
5 months and no updates after airline agreed to compensation
After waiting nearly 5 months since the airline agreed to compensation, I haven't received any updates from Skycop.
I've messaged them on multiple occasions with no response during this time
February 27, 2026
Unprompted review
Reply from Skycop
Hello Jack,
Thank you for sharing this. We understand how frustrating it must be to wait five months after the airline agreed to compensation and still not receive updates.
We take responsibility for the lack of follow-up you’ve experienced. Your case should not feel like it’s stalled without explanation.
To ensure you receive direct and accurate information, please contact your claim admin directly by replying to the latest email you received from Skycop. This will connect you straight to the person handling your case and help avoid further delays through automated channels.
Your claim is important to us, and we want to make sure you receive a clear update and proper support moving forward.
Best wishes,
Skycop Team
Fake
I made a claim since January and I still haven’t gotten any response from them I keep on sending emails but I get no response back.
Scam
January 5, 2026
Unprompted review
Reply from Skycop
Dear Fareedah,
We’ve checked your case internally. At the moment, we are still in contact with the airline regarding your claim. We also reviewed our system and do not see recent emails received from your side, which may explain why you haven’t had follow-up communication.
To make sure your message reaches the right person directly, please reply to the latest email you received from Skycop. This will connect you straight to your claim admin, allowing your case to be handled individually and without going through automated channels.
We’re actively monitoring the case and remain committed to seeing it through.
Best wishes,
Skycop Team
Reply from Skycop
Hi Mirra,
Thank you so much for sharing this - we love hearing that we were able to save you time and stress. That’s exactly why we do what we do.
Flight disruptions are frustrating enough on their own, so knowing we could step in and make the process easier for you truly means a lot to our team.
Thank you for choosing Skycop, Mirra. If you ever need us again, we’ll be right here to make things just as smooth
Best regards,
Skycop Team
Finaly payment
This is update. At first i give 1 stars, but at the end, after a lot of mails, complainings they finaly make payment. It was really stresful.
December 11, 2025
Unprompted review
Reply from Skycop
Hi Anita,
Thank you for sharing this. We take responsibility for the lack of clear communication. We’ve checked your case internally and can confirm that you were contacted, and as mentioned in the email, our finance department has been informed and involved in reviewing the payment status.
Your case is being actively monitored to ensure the transfer is completed properly and without further unnecessary delay. You should not feel ignored, and we are addressing this with the relevant team.
If you have any additional details to share, please reply directly to the latest email so we can keep everything in one thread and resolve this as quickly as possible.
Best regards,
Skycop Team
There's a lack of clarity about the…
There's a lack of clarity about the process. I sent a request for review, and they haven't responded. It seems they sometimes complicate the process to make it take longer. The biggest problem is that the solution doesn't allow you to cancel your order so you can use other competitors who treat their customers better.
January 12, 2026
Unprompted review
Reply from Skycop
Hello Leandro,
Thank you for sharing this - we understand how frustrating it is when the process feels unclear and a request for review goes unanswered. That lack of transparency can easily make things feel more complicated than they should be, and we’re sorry for that experience.
We take responsibility for not explaining the process clearly enough. We’ve checked your case internally and can confirm that your claim is still being processed, with the final steps for compensation approval currently underway. As soon as we receive the remaining information from the airline, you will be informed right away.
Your feedback about clarity and communication has been shared with our team. Our aim is never to slow things down, but to see each claim through properly and keep clients informed while we do so.
Best regards,
Skycop Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.