I finally got a refund after 3 weeks of chasing. I had to return some of the items as they were not compatible. I returned them personally nearly 3 weeks ago and waited 3 weeks for my refund. I was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
Sky Plastics is an established and reputable provider of construction plastics. Our range of stock is extensive; from surface and underground drainage to guttering and waste-pipe systems, and we aim to maintain high levels of stock at all times to meet customer demand. Our dedication and focus is to deliver quality products at reasonable prices, supported by an efficient and diligent workforce. Our team of experts, who have over 29 years’ experience combined, are available to advise and assist you with any queries. We pride ourselves on our customer service and quick turnaround times. We believe it is our determination to get your stock to you as quickly as possible that differentiates us from other companies. As an example, for a minimum order value, we will deliver 6-metre pipe to areas in and around the M25. For more information, please email sales@skyplastics.co.uk or call FREEPHONE 0808 295 9911 (Monday–Friday, 8am to 5pm). Sky Plastics always welcome feedback from our customers and, whilst we always use all reasonable endeavours to ensure that your experience as a customer of ours is a positive one, we nevertheless want to hear from you if you have any comments, suggestions, or cause for complaint.
United Kingdom
Replied to 26% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Used sky plastic for a few years now brilliant to deal with. Any issues ring them up and gets sorted. If damaged product on arrival they’ve replaced without any hassle. Molly and team in the office I can’t recommend highly enough. Brilliant company.
Placed an order for the 315mm inspection chamber set, which includes the base chamber, the riser, and the cover, and 1x 110mm 90 degree double socket underground junction. there was NO mention that some of the items were not in stock, or special order, so I placed the order. Order arrived on Monday 27th Oct, with a note next to the riser, base chamber and double socket juntion, saying "To follow"! I called the company the same day as delivery, to ask when i would receive the "To follow" items. I was told they would be back in stock "By Weds or Thurs" and I will receive them by the Friday. Friday afternoon, and no delivery, so I called the company again, and was told "Give me 5 minutes and I will check with the despatch dept, and call you straight back". I didnt receive a call back, so I had to wait until the Monday to call and find out when I would be receiving the missing items! I was told "They are due in this week and I would receive them "By the end of the week". Again, no delivery, so the following Tuesday, I called again, and this time I was told "We dont have a date when these items will be back in stock" so I asked to cancel the order, and get a refund. I was told a refund would be done "Within 3-5 days". By the following Weds (19th Nov) I still hadnt received the refund, and was told to "Wait until Friday (21st Nov), then call back if I hadnt heard anything"! I received an email late Thurs (20th Nov) saying a refund had been done, and it could take "Approximately 10 days to appear on your statement"! If I had known when I ordered the items, they WERENT in stock, I wouldnt have waited 4 weeks for something that was never going to arrive! I would have ordered ALL the items from a different supplier, so maybe call the company first, to make sure everything you want IS in stock, and is not going to delay you waiting! And another thing, I saw the "Complete set" of the base, riser, and cover for 1 price, and didnt bother checking each item separately, as each item bought individually came to £87.33 but buying as the "Complete set" is actually more expensive at £89.36!! CHECK BEFORE BUYING FROM SKY PLASTICS!!
Excellent product selection and very good quality/ price. Fabulous customer service from Molly and amazingly quick delivery
For the 2nd time Sky Plastics have allowed me to make and pay for an order for Items they know are not in stock. They keep items advertised on their website despite knowing they are not available and allow customers to purchase them. They fail to communicate order information with you even after purchase and allow the customer to chase them. Their customer service is just staff paying Lip Service, read from a script with insincere promises of follow up calls that never happen. Avoid at all costs.

Reply from Sky Plastics
Outstanding seller & product, also very fast delivery,
Highly recomended.😎👍🏼

Reply from Sky Plastics
Well the positive is they’re cheap and delivery price is reasonable. The very annoying negative is that half of my order was out of stock but it doesn’t say so on the website. It’s only when you chase the order you find out firstly things are due in later in the week and oh one of your items is out of stock do you want a refund. Bloody useless when you urgently need stuff and they promise next day delivery.
I would highly recommend skyplastics.
Dealt with, the absolutely adorable Molly, who kindly informed me of my delivery date and her magical meteorological powers.
Will definitely use the company again if the occasion arises.
Can't recommend enough .
P.s. If Molly's boss reads this, she deserves a bonus or a holiday 😉
Fantastic service 👍🏼

Reply from Sky Plastics
Good communication from the company (via Molly). Problem sorted quickly and efficiently. Good quality items. Delivered very quickly by a courteous, efficient courier.
All in all a very pleasant experience from start to finish.

Reply from Sky Plastics
Great customer service after having to delay a large delivery a few times, they went above and beyond to reschedule my delivery.
And probably unbeatable prices compared to the high street and local builders merchants.
Great communication and prices! Top people
There was a problem with my order and it was resolved quickly and professionally. Delivered on time.
Had to wait a few days for my delivery to arrive. But all good.
Ryan was very helpful
Chased up an order delivery and spoke with Molly who was extremely helpful. Within 5 minutes she had checked the stock and my order status and confirmed delivery was being arranged for next working day. Refreshing to receive such awesome customer service! 👍
Afraid to say that the other reviews are pretty much spot-on - Sky Plastics are either totally incompetent or deeply inconsiderate, or both.
I ordered on a Thursday morning, and the order didn't come until the following Tuesday afternoon. As far as I can tell, this turned out (for once) to be nothing to do with the courier - according to the tracking, they didn't receive the items I'd ordered until Monday! Would love to know what prevented them from being dispatched on Thursday or Friday.
Then, when the order eventually arrived, it turned out that a significant portion of the items were missing. I spent the entirety of yesterday afternoon trying to get in touch with Sky Plastics, phoning again and again but getting no answer. Eventually I got an email after 5pm, explaining that 'the depot' hadn't had all the items I'd ordered. So why on earth wasn't this flagged at the earliest opportunity, rather than waiting for my builders to open the boxes?! Were Sky Plastics hoping we simply wouldn't notice? Just unbelievable.
The upshot of this was that I ended up doing what I'd been trying to avoid, and had to purchase the missing components in a hurry and at great expense from whatever local merchants could supply them. If Sky Plastics had simply let me know on Thursday that they couldn't fulfil the order it would have given me the opportunity to go to another online supplier, ideally one that actually does fast delivery rather than simply hinting about it and then not actually doing anything of the sort.
The only thing that drags this sorry set-up above a one-star review is the chap I spoke to pre-delivery, about needing the order to arrive by Monday, who was very understanding and genuinely seemed to be trying to be helpful. My advice to him would be to a leave as soon as possible and go to work for a company where everyone cares about customer service, and not just one guy!
I would only recommend ordering from Sky Plastics if you have literally weeks and weeks spare for the order to arrive and be corrected in whatever way is needed. Certainly not a supplier you could ever rely on for something you need in a hurry.
Ordered over 2 weeks ago, spoke to them initially, gave 2 day delivery timescale, nothing and no communication for a week, promised again immediately after bank Holiday, nothing again , cancelled and now up to 5 days for a refund , very bad scamming almost
Ordered soakeway crates as they were shown as in stock. One week later I emailed them to ask where they were and they replied that they had only just got them in (despite origionally showing as in stock). It took a further week to then send them. Terrible service and they are very slow to respond or just ignore emails that you send them
Initially order in late May appear go well, some delays with product availability. When order arrived several items were missing, customer team advised they are awaiting stock. After four weeks, and repeated attempts to get in touch (emails ignored, phone ringing out) I had to go via credit card to claim back the missing items. I still haven't heard from Sky plastics, but other reviews appear to show similar experiences of late.
Weeks after order still no update on dispatch let alone being delivered, Customer service useless just keep saying “we will update you when items are dispatched”
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.