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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the positive service they received, often highlighting the helpfulness and politeness of the staff. Reviewers frequently mention specific individuals who provided excellent assistance, making their interactions smooth and efficient. The quality of the products is also often praised, with many finding them to be good value. However, some people were dissatisfied with their order and delivery experiences. Issues included items not being compatible or missing, significant delays in receiving goods, and a lack of communication regarding delivery updates. A few customers also reported receiving incorrect or damaged items, leading to frustration and project delays.

What people talk about most

Order

Clients share ambiguous opinions on order experiences. Many reviewers express frustration with significant... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While some customers praise fast delivery, with... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professional,... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise individuals like Ryan, Molly,... See more

Product

Users describe ambiguous interactions with product availability and delivery. While some customers praise the... See more

Based on these reviews

Rated 3 out of 5 stars

I finally got a refund after 3 weeks of chasing. I had to return some of the items as they were not compatible. I returned them personally nearly 3 weeks ago and waited 3 weeks for my refund. I was... See more

Company replied

Rated 2 out of 5 stars

Today 03/08/25 - Order placed and paid 27/07/25, contacted them via email to be told it’s despatched due to be delivered tomorrow(wed/thurs), tracking online not *live* as at 03/08/25 very poor custom... See more

Rated 5 out of 5 stars

I would highly recommend skyplastics. Dealt with, the absolutely adorable Molly, who kindly informed me of my delivery date and her magical meteorological powers. Will definitely use the company... See more

Company replied

Rated 5 out of 5 stars

I have read the reviews, and yes I can see why many people are complaining but truth been told, I like them a lot. The quality is really great, mainly German products (at least those that I have b... See more

Rated 5 out of 5 stars

I only required a few small items in an order not worth a big lot of money but Sky Plastics responded and were happy to help me. Victoria and Ryan were prompt in processing my request and arranging i... See more

Rated 5 out of 5 stars

I made an order on a Saturday, and did not hear anything, so I researched the company and got a bit worried after seeing their reviews. However, I have to say the service I received was amazing, every... See more

Rated 5 out of 5 stars

Chased up an order delivery and spoke with Molly who was extremely helpful. Within 5 minutes she had checked the stock and my order status and confirmed delivery was being arranged for next working da... See more

Rated 5 out of 5 stars

Great service with quality goods. Can’t fault the company. Molly was very helpful with updating me throughout my order - very efficient. Thank you!

Company replied

Rated 5 out of 5 stars

Absolutely amazing price point and quality of the pipework materials. I am a self home builder but still have had orders of £2.5 K and will return for the external soil and guttering. I am surpri... See more

Rated 5 out of 5 stars

Ryan facilitated a quick pickup of some materials we required for a project. The service was quick, efficient and the products were good quality. Thanks for going the extra mile to assist at such shor... See more

Company replied

Rated 5 out of 5 stars

Prompt delivery and great customer service. Even when I ordered the wrong items, they were exchanged easily and with no fuss. I will definitely be a returning customer.

Rated 1 out of 5 stars

Initially order in late May appear go well, some delays with product availability. When order arrived several items were missing, customer team advised they are awaiting stock. After four weeks, and r... See more

Rated 1 out of 5 stars

Ordered drainage crates beginning of December, told would be 3-5 day delivery, still hadn’t arrived by 22nd December. They agreed a refund as they couldn’t tell me when I would receive them, had an em... See more

Rated 5 out of 5 stars

Good communication from the company (via Molly). Problem sorted quickly and efficiently. Good quality items. Delivered very quickly by a courteous, efficient courier. All in all a very pleasant expe... See more

Company replied

Rated 5 out of 5 stars

Great customer service after having to delay a large delivery a few times, they went above and beyond to reschedule my delivery. And probably unbeatable prices compared to the high street and local b... See more

Rated 1 out of 5 stars

Actually, I would give NO stars. My partner ordered 50m Perforated Drainage Pipe on 25th March. Money taken (£179.69 in total, incl. VAT & Delivery) from bank next day. No goods delivered. Not ab... See more

Rated 1 out of 5 stars

Placed an order on 25th June 2025 and still haven’t received it by 14th July. They promised delivery last Friday—nothing arrived. Called today, and after three hours, they still have no answers.... See more

Rated 1 out of 5 stars

For the 2nd time Sky Plastics have allowed me to make and pay for an order for Items they know are not in stock. They keep items advertised on their website despite knowing they are not available and... See more

Company replied

Rated 5 out of 5 stars

I recently had a very positive experience with Sky Plastics. Their pricing is highly competitive, offering excellent value for money, and the level of customer service was particularly impressive. The... See more

Company replied

Rated 5 out of 5 stars

After my first contact with sky plastics I was talking with Ryan who keep me very much in the loop as to our material requirements delivery date and time Much appreciated and would highly recommen... See more

Rated 5 out of 5 stars

We found working with sky plastics s good one. Communication was excellent and will definitely be doing business with them in future. Ryan was especially professional and helpful

Rated 5 out of 5 stars

Great service from order placement to delivery. Customer help on phone was excellent and Molly gave instant replies and details for tracking and delivery was very efficient. Highly recommended

Company replied

Rated 5 out of 5 stars

Great service from Sky Plastics. We are in NI and their couriers don’t deliver to us from UK but Ryan went out of his way to help. We were able to arrange a courier to collect and deliver and Ryan ki... See more

Company replied

Rated 5 out of 5 stars

My order came very prompted and Ryan and the team were excellent much appreciated thank you

Rated 5 out of 5 stars

Could not fault the customer service received, Ryan kept me informed on my order numerous times and made sure it arrived when I required it

Company replied

Rated 5 out of 5 stars

Very pleasant experience! Communication was excellent, and the delivery was incredibly fast—I placed my order mid-morning, and by 3 PM the same day, everything had arrived. Highly recommend!

Rated 5 out of 5 stars

Ryan from sky plastics is very helpful and assisted us with our orders. Would highly recommend

Company replied

Rated 5 out of 5 stars

Great customer service & communication, very helpful & efficient, delivery received before expected time which was very welcome. The lady on the phone, Molly, was very efficient & more than helpful.

Rated 5 out of 5 stars

Excellent service. Ordered drainage crates on Wednesday and delivered on Friday with ETA.

Company replied

Rated 5 out of 5 stars

Excellent product selection and very good quality/ price. Fabulous customer service from Molly and amazingly quick delivery

Rated 5 out of 5 stars

Outstanding seller & product, also very fast delivery, Highly recomended.😎👍🏼

Company replied

Rated 5 out of 5 stars

Good communication and rapid delivery with very good prices, will definitely use again.

Company replied

Rated 2 out of 5 stars

Well the positive is they’re cheap and delivery price is reasonable. The very annoying negative is that half of my order was out of stock but it doesn’t say so on the website. It’s only when you chase... See more

Rated 2 out of 5 stars

Ordered twice from this company and both times had problems with out-of-stock items. The first time I cancelled the complete order after waiting over 2 weeks for next day delivery items. Only flagge... See more

Company replied

Rated 1 out of 5 stars

Avoid ; I ordered material worth £1000 for my construction project. It wasn't shipped for 3 weeks with no email or call to explain why ; after chasing I was told that items are not in stock. 1 more we... See more

Rated 2 out of 5 stars

Ordered for first time, delivery was very slow items missing with to follow note. Waited 2 weeks no missing items! Telephoned them and requested refund as they hadn't got my missing items. Still waiti... See more

Company replied

Rated 1 out of 5 stars

I placed and order on 31st December and it has still not arrived nor have I had my requested refund, and it’s the 22nd of March now. This was my second order and I had to chase the first order after m... See more

Rated 1 out of 5 stars

Placed order for Perforated Land Drain Coil on 14th April 2025 and got email about the order and no update of delivery for 10 days. Sent email on 24th asking for the status and said stock will be with... See more

Company replied

Rated 1 out of 5 stars

I ordered two cable ducts on 24 June and they did not tell me that it wasn't in stock. After waiting too long I cancelled the order and have been promised a refund on three occasions. I always have t... See more

Rated 2 out of 5 stars

Much like all the other reviews. They were extremely slow. They offer parts very cheap compared to others but it took me 1 month to get my parts. Wrong parts kept getting sent and took forever to s... See more

Company replied

Rated 1 out of 5 stars

ordered two manhole covers [at nearly £200 with delivery] and only one turned up - when questioned as to why was told only one in stock and another would be sent out. three weeks later still no cover... See more

Rated 1 out of 5 stars

So order 600 pounds worth of goods. Was being told different re stock days . Well week later sorry we can not get stock .... So I asked for refund.... I order beginning of march . I had to find anothe... See more

Company replied

Rated 1 out of 5 stars

Ordered drainage pipe online. Received an email on the day of delivery to say they did not have the items in stock, would we like an alternative? As this was sent by email it dod not get picke... See more

Rated 1 out of 5 stars

Disgusting business Thief Ordered goods never delivered Couldn’t call Email back saying they will refund But there is no refund I emailed again but then ignored Thief Avoid Not a genuine... See more

Company replied

Rated 2 out of 5 stars

Ordered soakeway crates as they were shown as in stock. One week later I emailed them to ask where they were and they replied that they had only just got them in (despite origionally showing as in sto... See more

Rated 1 out of 5 stars

Order drainage crate deal, and had no confirmation of delivery date although on the website it said in stock, so I called them up and they said that they were waiting for a delivery and I was going t... See more

Company replied


Company details

  1. Building Materials Supplier

Written by the company

Sky Plastics is an established and reputable provider of construction plastics. Our range of stock is extensive; from surface and underground drainage to guttering and waste-pipe systems, and we aim to maintain high levels of stock at all times to meet customer demand. Our dedication and focus is to deliver quality products at reasonable prices, supported by an efficient and diligent workforce. Our team of experts, who have over 29 years’ experience combined, are available to advise and assist you with any queries. We pride ourselves on our customer service and quick turnaround times. We believe it is our determination to get your stock to you as quickly as possible that differentiates us from other companies. As an example, for a minimum order value, we will deliver 6-metre pipe to areas in and around the M25. For more information, please email sales@skyplastics.co.uk or call FREEPHONE 0808 295 9911 (Monday–Friday, 8am to 5pm). Sky Plastics always welcome feedback from our customers and, whilst we always use all reasonable endeavours to ensure that your experience as a customer of ours is a positive one, we nevertheless want to hear from you if you have any comments, suggestions, or cause for complaint.


Contact info

3.4

Average

TrustScore 3.5 out of 5

409 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 26% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Used sky plastic for a few years now…

Used sky plastic for a few years now brilliant to deal with. Any issues ring them up and gets sorted. If damaged product on arrival they’ve replaced without any hassle. Molly and team in the office I can’t recommend highly enough. Brilliant company.

November 21, 2025
Unprompted review
Rated 2 out of 5 stars

ordered 315mm inspection chamber.

Placed an order for the 315mm inspection chamber set, which includes the base chamber, the riser, and the cover, and 1x 110mm 90 degree double socket underground junction. there was NO mention that some of the items were not in stock, or special order, so I placed the order. Order arrived on Monday 27th Oct, with a note next to the riser, base chamber and double socket juntion, saying "To follow"! I called the company the same day as delivery, to ask when i would receive the "To follow" items. I was told they would be back in stock "By Weds or Thurs" and I will receive them by the Friday. Friday afternoon, and no delivery, so I called the company again, and was told "Give me 5 minutes and I will check with the despatch dept, and call you straight back". I didnt receive a call back, so I had to wait until the Monday to call and find out when I would be receiving the missing items! I was told "They are due in this week and I would receive them "By the end of the week". Again, no delivery, so the following Tuesday, I called again, and this time I was told "We dont have a date when these items will be back in stock" so I asked to cancel the order, and get a refund. I was told a refund would be done "Within 3-5 days". By the following Weds (19th Nov) I still hadnt received the refund, and was told to "Wait until Friday (21st Nov), then call back if I hadnt heard anything"! I received an email late Thurs (20th Nov) saying a refund had been done, and it could take "Approximately 10 days to appear on your statement"! If I had known when I ordered the items, they WERENT in stock, I wouldnt have waited 4 weeks for something that was never going to arrive! I would have ordered ALL the items from a different supplier, so maybe call the company first, to make sure everything you want IS in stock, and is not going to delay you waiting! And another thing, I saw the "Complete set" of the base, riser, and cover for 1 price, and didnt bother checking each item separately, as each item bought individually came to £87.33 but buying as the "Complete set" is actually more expensive at £89.36!! CHECK BEFORE BUYING FROM SKY PLASTICS!!

October 23, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

For the 2nd time Sky Plastics have allowed me to make and pay for an order for Items they know are not in stock. They keep items advertised on their website despite knowing they are not available and allow customers to purchase them. They fail to communicate order information with you even after purchase and allow the customer to chase them. Their customer service is just staff paying Lip Service, read from a script with insincere promises of follow up calls that never happen. Avoid at all costs.

November 6, 2025
Unprompted review
Sky Plastics logo

Reply from Sky Plastics

Hi There, Thank you for your feedback. We try our very best to keep all customers happy, and especially as this is your second time ordering with us, we appreciate this and we assume you were happy with our service! We have requested for your order details, and if you could please get in touch and we will look into your order for you. We constantly and continue to keep customers up to date with orders, especially if any orders do have any issues. However please do get in touch with your order details and we will be able to assist further. Kind regards, Sky Plastics

Rated 5 out of 5 stars

Outstanding seller & product

Outstanding seller & product, also very fast delivery,
Highly recomended.😎👍🏼

November 7, 2025
Unprompted review
Sky Plastics logo

Reply from Sky Plastics

Thank you for your feedback! Kind regards, Sky Plastics

Rated 2 out of 5 stars

Items not in stock

Well the positive is they’re cheap and delivery price is reasonable. The very annoying negative is that half of my order was out of stock but it doesn’t say so on the website. It’s only when you chase the order you find out firstly things are due in later in the week and oh one of your items is out of stock do you want a refund. Bloody useless when you urgently need stuff and they promise next day delivery.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service ⭐⭐⭐⭐⭐

I would highly recommend skyplastics.
Dealt with, the absolutely adorable Molly, who kindly informed me of my delivery date and her magical meteorological powers.
Will definitely use the company again if the occasion arises.
Can't recommend enough .
P.s. If Molly's boss reads this, she deserves a bonus or a holiday 😉
Fantastic service 👍🏼

October 30, 2025
Unprompted review
Sky Plastics logo

Reply from Sky Plastics

Hi Andrew, Thank you very much for your feedback! We certainly will pass on the kind words. Kind regards, Sky Plastics

Rated 5 out of 5 stars

Good communication from the company…

Good communication from the company (via Molly). Problem sorted quickly and efficiently. Good quality items. Delivered very quickly by a courteous, efficient courier.
All in all a very pleasant experience from start to finish.

October 24, 2025
Unprompted review
Sky Plastics logo

Reply from Sky Plastics

Thank you very much for your feedback. Kind regards, Sky Plastics

Rated 5 out of 5 stars

Great customer service after having to…

Great customer service after having to delay a large delivery a few times, they went above and beyond to reschedule my delivery.
And probably unbeatable prices compared to the high street and local builders merchants.

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Customer Service

Chased up an order delivery and spoke with Molly who was extremely helpful. Within 5 minutes she had checked the stock and my order status and confirmed delivery was being arranged for next working day. Refreshing to receive such awesome customer service! 👍

September 26, 2025
Unprompted review
Rated 2 out of 5 stars

Not a good experience

Afraid to say that the other reviews are pretty much spot-on - Sky Plastics are either totally incompetent or deeply inconsiderate, or both.

I ordered on a Thursday morning, and the order didn't come until the following Tuesday afternoon. As far as I can tell, this turned out (for once) to be nothing to do with the courier - according to the tracking, they didn't receive the items I'd ordered until Monday! Would love to know what prevented them from being dispatched on Thursday or Friday.

Then, when the order eventually arrived, it turned out that a significant portion of the items were missing. I spent the entirety of yesterday afternoon trying to get in touch with Sky Plastics, phoning again and again but getting no answer. Eventually I got an email after 5pm, explaining that 'the depot' hadn't had all the items I'd ordered. So why on earth wasn't this flagged at the earliest opportunity, rather than waiting for my builders to open the boxes?! Were Sky Plastics hoping we simply wouldn't notice? Just unbelievable.

The upshot of this was that I ended up doing what I'd been trying to avoid, and had to purchase the missing components in a hurry and at great expense from whatever local merchants could supply them. If Sky Plastics had simply let me know on Thursday that they couldn't fulfil the order it would have given me the opportunity to go to another online supplier, ideally one that actually does fast delivery rather than simply hinting about it and then not actually doing anything of the sort.

The only thing that drags this sorry set-up above a one-star review is the chap I spoke to pre-delivery, about needing the order to arrive by Monday, who was very understanding and genuinely seemed to be trying to be helpful. My advice to him would be to a leave as soon as possible and go to work for a company where everyone cares about customer service, and not just one guy!

I would only recommend ordering from Sky Plastics if you have literally weeks and weeks spare for the order to arrive and be corrected in whatever way is needed. Certainly not a supplier you could ever rely on for something you need in a hurry.

September 10, 2025
Unprompted review
Rated 1 out of 5 stars

Taken money no delivery

Ordered over 2 weeks ago, spoke to them initially, gave 2 day delivery timescale, nothing and no communication for a week, promised again immediately after bank Holiday, nothing again , cancelled and now up to 5 days for a refund , very bad scamming almost

August 18, 2025
Unprompted review
Rated 2 out of 5 stars

Stock items are not in stock

Ordered soakeway crates as they were shown as in stock. One week later I emailed them to ask where they were and they replied that they had only just got them in (despite origionally showing as in stock). It took a further week to then send them. Terrible service and they are very slow to respond or just ignore emails that you send them

August 14, 2025
Unprompted review
Rated 1 out of 5 stars

Missing items and poor customer support

Initially order in late May appear go well, some delays with product availability. When order arrived several items were missing, customer team advised they are awaiting stock. After four weeks, and repeated attempts to get in touch (emails ignored, phone ringing out) I had to go via credit card to claim back the missing items. I still haven't heard from Sky plastics, but other reviews appear to show similar experiences of late.

June 2, 2025
Unprompted review

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