I finally got a refund after 3 weeks of chasing. I had to return some of the items as they were not compatible. I returned them personally nearly 3 weeks ago and waited 3 weeks for my refund. I was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
Sky Plastics is an established and reputable provider of construction plastics. Our range of stock is extensive; from surface and underground drainage to guttering and waste-pipe systems, and we aim to maintain high levels of stock at all times to meet customer demand. Our dedication and focus is to deliver quality products at reasonable prices, supported by an efficient and diligent workforce. Our team of experts, who have over 29 years’ experience combined, are available to advise and assist you with any queries. We pride ourselves on our customer service and quick turnaround times. We believe it is our determination to get your stock to you as quickly as possible that differentiates us from other companies. As an example, for a minimum order value, we will deliver 6-metre pipe to areas in and around the M25. For more information, please email sales@skyplastics.co.uk or call FREEPHONE 0808 295 9911 (Monday–Friday, 8am to 5pm). Sky Plastics always welcome feedback from our customers and, whilst we always use all reasonable endeavours to ensure that your experience as a customer of ours is a positive one, we nevertheless want to hear from you if you have any comments, suggestions, or cause for complaint.
United Kingdom
Replied to 26% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simply great service and support, also very personable
Today 03/08/25 - Order placed and paid 27/07/25, contacted them via email to be told it’s despatched due to be delivered tomorrow(wed/thurs), tracking online not *live* as at 03/08/25 very poor customer service. No updates. Money spent on goods, goods not received, project delayed, no money to purchase elsewhere. I appreciate it is at least a 5 day delivery but NO communication /update. Well hacked off.
They simply don't deliver.
The website shows as instock.
You order.
Goods don't arrive.
15 days and still waiting.
Avoid ; I ordered material worth £1000 for my construction project. It wasn't shipped for 3 weeks with no email or call to explain why ; after chasing I was told that items are not in stock. 1 more week passed and was told on chasing that they are moving depots so don't expect anything for further 2 weeks. Eventually cancelled the order- refund has still not sent after 1 months - have chased over email and calls atleast 6 times. Fraud company , avoid at all costs. Construction project ended up being delayed as well due to this. They don't care about the customer at all.
I ordered two cable ducts on 24 June and they did not tell me that it wasn't in stock. After waiting too long I cancelled the order and have been promised a refund on three occasions. I always have to chase them, their accounts team deserve to be shot as they are not customer focussed.
I’m pleased to say that they have now refunded in full. I just could have done without having to chase them.
Placed an order. Been chasing it for nearly a month. No confirmation it’s even been sent.
This is my order number: 747148
ordered two manhole covers [at nearly £200 with delivery] and only one turned up - when questioned as to why was told only one in stock and another would be sent out. three weeks later still no cover and no refund recieved. still chasing for refund. Joke of a company. Avoid
Placed an order on 25th June 2025 and still haven’t received it by 14th July.
They promised delivery last Friday—nothing arrived. Called today, and after three hours, they still have no answers.
Avoid this company—you’ll waste time, money, and end up with nothing delivered.
Great value for money, good quality products, very pleased will definitely use again. Highly recommend this seller.
Ordered drainage pipe online.
Received an email on the day of delivery to say they did not have the items in stock, would we like an alternative? As this was sent by email it dod not get picked up until the next day.
We called and agreed to take receipt of the alternate - next day they rang to let us know that they didn't have the alternative in stock either!
We cancelled the order there and then.
Nearly 4 weeks later we are still waiting for our refund. They have not answered our calls, and they have not responded to emails.
29th June - still waiting for a refund
Still awaiting a refund, weeks after I returned the items
Good communication and rapid delivery with very good prices, will definitely use again.

Reply from Sky Plastics
Excellent service. Ordered drainage crates on Wednesday and delivered on Friday with ETA.

Reply from Sky Plastics

Reply from Sky Plastics
Ryan facilitated a quick pickup of some materials we required for a project. The service was quick, efficient and the products were good quality. Thanks for going the extra mile to assist at such short notice.

Reply from Sky Plastics
I ordered one month ago and still waiting. Customer service very slow, answer message after 2 days or longer.
Absolutely brilliant they were very friendly and helpful the lady in the office was absolutely lovely and a massive thanks to Ryan and Molly who dealt with my issue, Definitely going to use again anytime i need land drain or anything like that brilliant team highly recommended A+++++ thanks guys for such an easy process 😀

Reply from Sky Plastics
still waiting for refund almost a month after order placement. they promised a refund 3 weeks ago and I have to chase ever other day. these crooks will hold on to your money. Avoid!! not worth the hassle.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.