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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the positive service they received, often highlighting the helpfulness and politeness of the staff. Reviewers frequently mention specific individuals who provided excellent assistance, making their interactions smooth and efficient. The quality of the products is also often praised, with many finding them to be good value. However, some people were dissatisfied with their order and delivery experiences. Issues included items not being compatible or missing, significant delays in receiving goods, and a lack of communication regarding delivery updates. A few customers also reported receiving incorrect or damaged items, leading to frustration and project delays.

What people talk about most

Order

Clients share ambiguous opinions on order experiences. Many reviewers express frustration with significant... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While some customers praise fast delivery, with... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professional,... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise individuals like Ryan, Molly,... See more

Product

Users describe ambiguous interactions with product availability and delivery. While some customers praise the... See more

Based on these reviews

Rated 3 out of 5 stars

I finally got a refund after 3 weeks of chasing. I had to return some of the items as they were not compatible. I returned them personally nearly 3 weeks ago and waited 3 weeks for my refund. I was... See more

Company replied

Rated 2 out of 5 stars

Today 03/08/25 - Order placed and paid 27/07/25, contacted them via email to be told it’s despatched due to be delivered tomorrow(wed/thurs), tracking online not *live* as at 03/08/25 very poor custom... See more

Rated 5 out of 5 stars

I would highly recommend skyplastics. Dealt with, the absolutely adorable Molly, who kindly informed me of my delivery date and her magical meteorological powers. Will definitely use the company... See more

Company replied

Rated 5 out of 5 stars

I have read the reviews, and yes I can see why many people are complaining but truth been told, I like them a lot. The quality is really great, mainly German products (at least those that I have b... See more

Rated 5 out of 5 stars

I only required a few small items in an order not worth a big lot of money but Sky Plastics responded and were happy to help me. Victoria and Ryan were prompt in processing my request and arranging i... See more

Rated 5 out of 5 stars

I made an order on a Saturday, and did not hear anything, so I researched the company and got a bit worried after seeing their reviews. However, I have to say the service I received was amazing, every... See more

Rated 5 out of 5 stars

Chased up an order delivery and spoke with Molly who was extremely helpful. Within 5 minutes she had checked the stock and my order status and confirmed delivery was being arranged for next working da... See more

Rated 5 out of 5 stars

Great service with quality goods. Can’t fault the company. Molly was very helpful with updating me throughout my order - very efficient. Thank you!

Company replied

Rated 5 out of 5 stars

Absolutely amazing price point and quality of the pipework materials. I am a self home builder but still have had orders of £2.5 K and will return for the external soil and guttering. I am surpri... See more

Rated 5 out of 5 stars

Ryan facilitated a quick pickup of some materials we required for a project. The service was quick, efficient and the products were good quality. Thanks for going the extra mile to assist at such shor... See more

Company replied

Rated 5 out of 5 stars

Prompt delivery and great customer service. Even when I ordered the wrong items, they were exchanged easily and with no fuss. I will definitely be a returning customer.

Rated 1 out of 5 stars

Initially order in late May appear go well, some delays with product availability. When order arrived several items were missing, customer team advised they are awaiting stock. After four weeks, and r... See more

Rated 1 out of 5 stars

Ordered drainage crates beginning of December, told would be 3-5 day delivery, still hadn’t arrived by 22nd December. They agreed a refund as they couldn’t tell me when I would receive them, had an em... See more

Rated 5 out of 5 stars

Good communication from the company (via Molly). Problem sorted quickly and efficiently. Good quality items. Delivered very quickly by a courteous, efficient courier. All in all a very pleasant expe... See more

Company replied

Rated 5 out of 5 stars

Great customer service after having to delay a large delivery a few times, they went above and beyond to reschedule my delivery. And probably unbeatable prices compared to the high street and local b... See more

Rated 1 out of 5 stars

Actually, I would give NO stars. My partner ordered 50m Perforated Drainage Pipe on 25th March. Money taken (£179.69 in total, incl. VAT & Delivery) from bank next day. No goods delivered. Not ab... See more

Rated 1 out of 5 stars

Placed an order on 25th June 2025 and still haven’t received it by 14th July. They promised delivery last Friday—nothing arrived. Called today, and after three hours, they still have no answers.... See more

Rated 1 out of 5 stars

For the 2nd time Sky Plastics have allowed me to make and pay for an order for Items they know are not in stock. They keep items advertised on their website despite knowing they are not available and... See more

Company replied

Rated 5 out of 5 stars

I recently had a very positive experience with Sky Plastics. Their pricing is highly competitive, offering excellent value for money, and the level of customer service was particularly impressive. The... See more

Company replied

Rated 5 out of 5 stars

After my first contact with sky plastics I was talking with Ryan who keep me very much in the loop as to our material requirements delivery date and time Much appreciated and would highly recommen... See more

Rated 5 out of 5 stars

We found working with sky plastics s good one. Communication was excellent and will definitely be doing business with them in future. Ryan was especially professional and helpful

Rated 5 out of 5 stars

Great service from order placement to delivery. Customer help on phone was excellent and Molly gave instant replies and details for tracking and delivery was very efficient. Highly recommended

Company replied

Rated 5 out of 5 stars

Great service from Sky Plastics. We are in NI and their couriers don’t deliver to us from UK but Ryan went out of his way to help. We were able to arrange a courier to collect and deliver and Ryan ki... See more

Company replied

Rated 5 out of 5 stars

My order came very prompted and Ryan and the team were excellent much appreciated thank you

Rated 5 out of 5 stars

Could not fault the customer service received, Ryan kept me informed on my order numerous times and made sure it arrived when I required it

Company replied

Rated 5 out of 5 stars

Very pleasant experience! Communication was excellent, and the delivery was incredibly fast—I placed my order mid-morning, and by 3 PM the same day, everything had arrived. Highly recommend!

Rated 5 out of 5 stars

Ryan from sky plastics is very helpful and assisted us with our orders. Would highly recommend

Company replied

Rated 5 out of 5 stars

Great customer service & communication, very helpful & efficient, delivery received before expected time which was very welcome. The lady on the phone, Molly, was very efficient & more than helpful.

Rated 5 out of 5 stars

Excellent service. Ordered drainage crates on Wednesday and delivered on Friday with ETA.

Company replied

Rated 5 out of 5 stars

Excellent product selection and very good quality/ price. Fabulous customer service from Molly and amazingly quick delivery

Rated 5 out of 5 stars

Outstanding seller & product, also very fast delivery, Highly recomended.😎👍🏼

Company replied

Rated 5 out of 5 stars

Good communication and rapid delivery with very good prices, will definitely use again.

Company replied

Rated 2 out of 5 stars

Well the positive is they’re cheap and delivery price is reasonable. The very annoying negative is that half of my order was out of stock but it doesn’t say so on the website. It’s only when you chase... See more

Rated 2 out of 5 stars

Ordered twice from this company and both times had problems with out-of-stock items. The first time I cancelled the complete order after waiting over 2 weeks for next day delivery items. Only flagge... See more

Company replied

Rated 1 out of 5 stars

Avoid ; I ordered material worth £1000 for my construction project. It wasn't shipped for 3 weeks with no email or call to explain why ; after chasing I was told that items are not in stock. 1 more we... See more

Rated 2 out of 5 stars

Ordered for first time, delivery was very slow items missing with to follow note. Waited 2 weeks no missing items! Telephoned them and requested refund as they hadn't got my missing items. Still waiti... See more

Company replied

Rated 1 out of 5 stars

I placed and order on 31st December and it has still not arrived nor have I had my requested refund, and it’s the 22nd of March now. This was my second order and I had to chase the first order after m... See more

Rated 1 out of 5 stars

Placed order for Perforated Land Drain Coil on 14th April 2025 and got email about the order and no update of delivery for 10 days. Sent email on 24th asking for the status and said stock will be with... See more

Company replied

Rated 1 out of 5 stars

I ordered two cable ducts on 24 June and they did not tell me that it wasn't in stock. After waiting too long I cancelled the order and have been promised a refund on three occasions. I always have t... See more

Rated 2 out of 5 stars

Much like all the other reviews. They were extremely slow. They offer parts very cheap compared to others but it took me 1 month to get my parts. Wrong parts kept getting sent and took forever to s... See more

Company replied

Rated 1 out of 5 stars

ordered two manhole covers [at nearly £200 with delivery] and only one turned up - when questioned as to why was told only one in stock and another would be sent out. three weeks later still no cover... See more

Rated 1 out of 5 stars

So order 600 pounds worth of goods. Was being told different re stock days . Well week later sorry we can not get stock .... So I asked for refund.... I order beginning of march . I had to find anothe... See more

Company replied

Rated 1 out of 5 stars

Ordered drainage pipe online. Received an email on the day of delivery to say they did not have the items in stock, would we like an alternative? As this was sent by email it dod not get picke... See more

Rated 1 out of 5 stars

Disgusting business Thief Ordered goods never delivered Couldn’t call Email back saying they will refund But there is no refund I emailed again but then ignored Thief Avoid Not a genuine... See more

Company replied

Rated 2 out of 5 stars

Ordered soakeway crates as they were shown as in stock. One week later I emailed them to ask where they were and they replied that they had only just got them in (despite origionally showing as in sto... See more

Rated 1 out of 5 stars

Order drainage crate deal, and had no confirmation of delivery date although on the website it said in stock, so I called them up and they said that they were waiting for a delivery and I was going t... See more

Company replied


Company details

  1. Building Materials Supplier

Written by the company

Sky Plastics is an established and reputable provider of construction plastics. Our range of stock is extensive; from surface and underground drainage to guttering and waste-pipe systems, and we aim to maintain high levels of stock at all times to meet customer demand. Our dedication and focus is to deliver quality products at reasonable prices, supported by an efficient and diligent workforce. Our team of experts, who have over 29 years’ experience combined, are available to advise and assist you with any queries. We pride ourselves on our customer service and quick turnaround times. We believe it is our determination to get your stock to you as quickly as possible that differentiates us from other companies. As an example, for a minimum order value, we will deliver 6-metre pipe to areas in and around the M25. For more information, please email sales@skyplastics.co.uk or call FREEPHONE 0808 295 9911 (Monday–Friday, 8am to 5pm). Sky Plastics always welcome feedback from our customers and, whilst we always use all reasonable endeavours to ensure that your experience as a customer of ours is a positive one, we nevertheless want to hear from you if you have any comments, suggestions, or cause for complaint.


Contact info

3.4

Average

TrustScore 3.5 out of 5

409 reviews

5-star
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1-star

Replied to 26% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

No communication No delivery

Today 03/08/25 - Order placed and paid 27/07/25, contacted them via email to be told it’s despatched due to be delivered tomorrow(wed/thurs), tracking online not *live* as at 03/08/25 very poor customer service. No updates. Money spent on goods, goods not received, project delayed, no money to purchase elsewhere. I appreciate it is at least a 5 day delivery but NO communication /update. Well hacked off.

August 3, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid ; I ordered material worth £1000 for my construction project. It wasn't shipped for 3 weeks with no email or call to explain why ; after chasing I was told that items are not in stock. 1 more week passed and was told on chasing that they are moving depots so don't expect anything for further 2 weeks. Eventually cancelled the order- refund has still not sent after 1 months - have chased over email and calls atleast 6 times. Fraud company , avoid at all costs. Construction project ended up being delayed as well due to this. They don't care about the customer at all.

July 27, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible Business

I ordered two cable ducts on 24 June and they did not tell me that it wasn't in stock. After waiting too long I cancelled the order and have been promised a refund on three occasions. I always have to chase them, their accounts team deserve to be shot as they are not customer focussed.
I’m pleased to say that they have now refunded in full. I just could have done without having to chase them.

June 24, 2025
Unprompted review
Rated 1 out of 5 stars

Where’s my stuff?

Placed an order. Been chasing it for nearly a month. No confirmation it’s even been sent.

This is my order number: 747148

June 22, 2025
Unprompted review
Rated 1 out of 5 stars

ordered two manhole covers [at nearly…

ordered two manhole covers [at nearly £200 with delivery] and only one turned up - when questioned as to why was told only one in stock and another would be sent out. three weeks later still no cover and no refund recieved. still chasing for refund. Joke of a company. Avoid

July 18, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all cost

Placed an order on 25th June 2025 and still haven’t received it by 14th July.

They promised delivery last Friday—nothing arrived. Called today, and after three hours, they still have no answers.

Avoid this company—you’ll waste time, money, and end up with nothing delivered.

July 14, 2025
Unprompted review
Rated 1 out of 5 stars

Unreliable, Uncommunicative and Dishonest.

Ordered drainage pipe online.
Received an email on the day of delivery to say they did not have the items in stock, would we like an alternative? As this was sent by email it dod not get picked up until the next day.
We called and agreed to take receipt of the alternate - next day they rang to let us know that they didn't have the alternative in stock either!
We cancelled the order there and then.
Nearly 4 weeks later we are still waiting for our refund. They have not answered our calls, and they have not responded to emails.
29th June - still waiting for a refund

May 31, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Ordered drainage crates on Wednesday and delivered on Friday with ETA.

May 30, 2025
Sky Plastics logo

Reply from Sky Plastics

Thank you very much Ellen for your review. Kind regards, Sky Plastics

Rated 5 out of 5 stars

Great communication

Great communication, great price and super fast delivery.

June 3, 2025
Sky Plastics logo

Reply from Sky Plastics

Thank you Gavin for your review. Kind regards, Sky Plastics

Rated 5 out of 5 stars

Quick service and good products

Ryan facilitated a quick pickup of some materials we required for a project. The service was quick, efficient and the products were good quality. Thanks for going the extra mile to assist at such short notice.

May 30, 2025
Unprompted review
Sky Plastics logo

Reply from Sky Plastics

Hi Sam, Thank you for your review. We do appreciate the kind words. Kind regards, Sky Plastics

Rated 1 out of 5 stars

Bad service

I ordered one month ago and still waiting. Customer service very slow, answer message after 2 days or longer.

April 27, 2025
Unprompted review
Rated 5 out of 5 stars

Molly and Ryan…

Absolutely brilliant they were very friendly and helpful the lady in the office was absolutely lovely and a massive thanks to Ryan and Molly who dealt with my issue, Definitely going to use again anytime i need land drain or anything like that brilliant team highly recommended A+++++ thanks guys for such an easy process 😀

May 29, 2025
Unprompted review
Sky Plastics logo

Reply from Sky Plastics

Hi Kirk, Thank you for your review. We do appreciate the kind words and look forward to your next order. Kind regards, Sky Plastics

Rated 1 out of 5 stars

still waiting for refund months after…

still waiting for refund almost a month after order placement. they promised a refund 3 weeks ago and I have to chase ever other day. these crooks will hold on to your money. Avoid!! not worth the hassle.

May 7, 2025
Unprompted review

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