Changed the claims process used be able to claim online last two I’ve had to do over the phone instead of the repair being accepted straight away it now goes to claims team to decided what there going... See more
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Do not use!! They pass you from pillar to post. Replaced my iPhone with a refurbished that had someone else’s data still on it. Eventually swapped it again for one with a faulty battery that only last... See more
I've just had a letter from Sky Protect to say that my complaint about replacement laptop has not been upheld. They are not willing to replace my laptop with a similar quality. Read the small print... See more
I have been a Sky customer since 1999, and I can say Sky Protect is the worse experience I have had. The various cameras,leak sensors, etc. gave up the ghost after a few months, quite expensive ag... See more
1.6
Bad
107 reviews
Hasn’t replied to negative reviews
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Probably the worst product I have ever used
The insurance side of things seem ok, however the doorbell and other devices offered are absolute rubbish probably the worst not for purpose products and the customer support is dreadful. I have literally ripped it all out and gone for a Blink system that is 10000000% better. Please people avoid this product. The battery life of the doorbell is rubbish last 1 weeks tops and the indoor camera regularly drops service I’ve literally had to delete and reinstall every week. Come on Sky sort it out or more customers like myself will just bin your products for better services options.
Avoid this product people!!!!!!
November 21, 2023
Unprompted review
Just THE WORST
Three times I've been promised delivery of a replacement phone by Sky Protect/D&G and fulfilled by AO.
Three times I've been let down.
Sent off broken phone 19 Oct.
Told to order new phone online.
First given delivery date of 28 Oct.
Then Nov 1.
Then Nov 2.
Still don't have a phone, or any faith I'll get mine replaced. Nightmare. More calls tomorrow, and no doubt more false promises.
November 2, 2023
Unprompted review
Laptop still not working after being ‘fixed’
Laptop still not working after being ‘fixed’
4 weeks now without a working laptop.
Spoke to sky protect, I have to send my laptop in for repair again, meaning a further 2 weeks without a laptop, making that 6 weeks in total without a laptop as they don’t have a competent repair company
November 1, 2023
Unprompted review
Been with Sky over 25 years
Been with Sky over 25 years. Stupidly took out this device insurance because the first 3 months were free. Thought I had cancelled it in the allotted time only for Sky to take the first d/debit payment. Cancelled within 8 hours of it going through. This Thieving bunch of Scum would not return my Premium.
They talk about Loyalty & customer service when in fact they could not care less. I have grown to hate this excuse of a company.
When my next renewal is due I’m off.
October 13, 2023
Unprompted review
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