Slab Artisan Fudge Reviews 329

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious and high-quality fudge, often highlighting its creamy texture and the wide variety of flavors, especially the vegan options. Many reviewers consider it the best fudge they have ever tasted, with some expressing their intention to reorder soon. The ordering process is described as easy, and the delivery service is frequently commended for being quick, timely, and well-communicated. Customer service is also highly rated for being helpful, responsive, and efficient in resolving issues. However, some customers reported issues with packaging appearing cheap or damaged, and in a few instances, products arrived with short best-before dates or even developed mold. A few people also mentioned that gift notes were missing and that delivery took a long time for some orders.

What people talk about most

Product

Users describe positive interactions with the product, with many reviewers consistently praising the fudge as... See more

Quality

People report positive experiences with quality, often describing the fudge as delicious, creamy, and the... See more

Order

Customers consistently note positive experiences with order, finding the ordering process easy and being kept... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the very fast and quick... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as amazing, responsive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing fudge and excellent customer service! Great value homemade fudge. Brought a selection for a birthday present. Ordered a carton, however a slab packet was delivered in a packing error. Once... See more

Company replied

Rated 5 out of 5 stars

The fudge is delicious and super creamy! I love the selection of vegan flavours available. When I received my order, I noticed there was an extra bar of a different flavour for me to try. This was a k... See more

Company replied

Rated 5 out of 5 stars

Very pleased, ordered a box for a vegan friend and also treated our family a box of dairy. After putting the order in I decided to add another vegan one for a dairy intolerant friend. costumer service... See more

Company replied

Rated 5 out of 5 stars

Have ordered from these guys a couple of times and been impressed both times. Good communication and speedy shipping. Fudge was delicious and had reasonable dates for a non supermarket product. Highly... See more

Company replied


Company details

  1. Food Producer
  2. Confectionery
  3. Confectionery Wholesaler
  4. Food Manufacturer

Written by the company

Buy fudge online from an independent, family run small business. Based on the Isle of Wight, posting all over the UK. - Small batch 👊 artisan fudge. - Dairy & vegan 🌱 fudge ranges available to buy. - All our Slabs are packaged in 💯% biodegradable bags with recyclable sleeves 🌍 - Slab Artisan Fudge differs from mass produced fudge in that it is made lovingly by hand in small batches. - The result? A unique fudge with a distinctive flavour and texture – creamy, rich and unctuous. - From the indulgent Death By Chocolate to the beautifully fruity Lemon Meringue. All our fudge flavours are cooked by hand on the stove-top by our passionate artisan fudge-makers. - Free postage on orders £25+ via Royal Mail Tracked 48. Orders £40+ will be sent free via Royal Mail Tracked 24 📦 Grab a Slab! - Slab was established in 2015 after a winter of fudge experimentation and practise. Our aim was to create a range of artisan fudge that was both unique in appearance and mouth-wateringly delicious. After many years of recipe tweaking and brand development, we now have a range of decadent, eye-catching artisan fudges all made by hand and wrapped in our Slab depot. Cheers Rachel and Steve


Contact info

4.8

Excellent

TrustScore 5 out of 5

329 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

How Can I Choose?!

Each of my orders delivered well packed and quickly. Amazing fudge, almost too many to choose from!

November 12, 2024
Slab Artisan Fudge logo

Reply from Slab Artisan Fudge

Thanks for the great feedback Julia! 😊

Rated 5 out of 5 stars

I have NOT received my order

I have NOT received my order
Can't comment on what u have not got.

November 5, 2024
Slab Artisan Fudge logo

Reply from Slab Artisan Fudge

Hi Jane,
Have just checked and it looks like you've ordered one of the pre-order Christmas gifts, which will be sent out from the 8th December.
Hope that is ok, and you enjoy the fudge when it arrives!
Kind regards
Steve

Rated 5 out of 5 stars

Super-tasty fudge

Super-tasty fudge! The regular and vegan alternatives are equally flavourful and delicious, and the addition of seasonal, limited editions ensuring we come back for more.

October 28, 2024
Slab Artisan Fudge logo

Reply from Slab Artisan Fudge

Thanks very much for the fantastic feedback John 🤩

Rated 5 out of 5 stars

Fabulous fudge

Fabulous fudge. Items were very well packaged and speedily dispatched.

September 24, 2024
Slab Artisan Fudge logo

Reply from Slab Artisan Fudge

Many thanks for the fab feedback Maggie! 😊

Rated 5 out of 5 stars

Wonderful Thank-you

I usually buy my fudge from a different retailer but thought I'd try and its absolutely lovely
The fudge dipped waffles are amazing also
Package arrived quickly and was well packed
Thank-you so much!
Will recommend

October 6, 2024
Unprompted review
Slab Artisan Fudge logo

Reply from Slab Artisan Fudge

Thanks so much for the positive feedback Carrie, it's very much appreciated! 🙂

Rated 5 out of 5 stars

Beautiful fudge

Excellent products as always, carefully packaged and very fresh. All slabs were for gifts, they were loved and are being enjoyed as we speak.
Excellent customer service, Quick response and very helpful.

September 27, 2024
Slab Artisan Fudge logo

Reply from Slab Artisan Fudge

Thanks so much for the fantastic feedback Jane! Very glad to hear the fudge was well received 🤗

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, fudge as described, and delicious!

August 11, 2024
Slab Artisan Fudge logo

Reply from Slab Artisan Fudge

Thanks so much for the fab feedback Margaret 😊

Rated 5 out of 5 stars

Easy to navigate the website to make a…

Easy to navigate the website to make a purchase. Fast and efficient service. Excellent products. I ordered the artisan vegan fudge slabs as a gift for a family member. The fudge was delivered on the specified date and was exactly as described. The fudge was delicious. I would highly recommend this company. I would definitely purchase again.

July 9, 2024
Slab Artisan Fudge logo

Reply from Slab Artisan Fudge

Thanks so much for the fantastic feedback, really appreciated! 🤗

Rated 5 out of 5 stars

Delicious!!

I ordered various different flavours for the family to try. Delivery was very quick and communication was spot on. Every flavour was incredible but my personal favourites were the lemon meringue and rum and raisin.

July 7, 2024
Slab Artisan Fudge logo

Reply from Slab Artisan Fudge

Glad you enjoyed Denise! And many thanks for taking the time to give us positive feedback 👌

Rated 5 out of 5 stars

Fantastic service with a query resolved…

Fantastic service with a query resolved in the first instance. I bought a number of fudge slabs as end of year gifts; they were very much appreciated by all. Thank you!

June 28, 2024
Slab Artisan Fudge logo

Reply from Slab Artisan Fudge

Thank you for the fantastic feedback Harpreet, glad the fudge gifts were well received! 🤗

Rated 5 out of 5 stars

Delicious!

Delicious!! Was much appreciated by my fudge connoisseur son! 🙂

June 17, 2024
Slab Artisan Fudge logo

Reply from Slab Artisan Fudge

Thanks for the great review Gail, glad your son liked it! 🙌

Rated 4 out of 5 stars

Ordering was easy, packaging need

Ordering was easy, but the packaging was not the best. The product arrived with the fudge dismantled and I had to reorganise the pieces myself in the correct pockets. After speaking with the customer team, they were very apologetic and confirmed that their packaging was being improved. They also sent some more fudge slabs free of charge to compensate. Great customer service and follow up on the issues.

May 26, 2024
Slab Artisan Fudge logo

Reply from Slab Artisan Fudge

Hi Linda, apologies on this occasion the product didn't arrive in a satisfactory condition. We have been trying out a new type of box lately and I expect this was one of them - clearly not quite working and good to receive your feedback. We will reach out to you separately with a solution to hopefully help rectify your disappointment.

Rated 5 out of 5 stars

What can I say

What can I say? Sublime, we had the salted caramel, lemon meringue and death by chocolate, it tasted so smooth and flavourful.Was a delight to cut you could see how creamy it was.
Delivery was super fast too which was great 😊

May 24, 2024
Slab Artisan Fudge logo

Reply from Slab Artisan Fudge

Thanks so much for the amazing feedback Donna! 😊

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look